Last week, I sent my car to KalTire at Surrey BC have the tires balanced and rotated. My experience…read morethere was much less than satisfactory. Here's a summary: 1. I told the guy, Manpreet(?), I also needed the spare tire inflated. I had mentioned that earlier when I called but I requested that again just to be sure. I told them I have emptied the trunk and the spare tire is readily accessible. 2. They took my car and FOB but didn't offer any kind of written job order, which is strange and risky for me. 3. After they finished the job, the priority for the guy at the counter (a chinese guy) seemed to be simply collecting payment and little else. I had to ask to see the service report, which he had to retrieve from a garbage bin! 4. When I asked, the guy had no clue as to which way the tires were rotated. He made a guess and said it was cross rotated because my car was a 4-wheel drive, which my car wasn't! He then corrected himself and said the tires were rotated directionally (same side front to back). I dodn't think he knew what he was saying. 5. The notes on the service report said there was "rear edge wear on both fronts down to cords". I checked the tires after I brought the car home and found no such wear. 6. The report stated the tires had between 3/32 and 5/32 threads. I checked. My Michellin tires has around 32,000 km and still has more thread depth than that! 7. Report said the brakes were dry. The report recommended service. At 32K odometer, my 2018 Lexus brakes are still good!  8. Finally, I asked the guy whether the spare tire has been inflated as requested. He assured me it was. Not convinced, I demanded he ask the mechanic who worked on my car (JAXU?). The guy went and came back with the assurance that the tire was in fact inflated. Well, I was still not persuaded so we both went to car to have that verified. Lo and behold, the tire was NOT inflated.  Suffice it to say, I'm never going to KalTire again. Sloppy service! I should have known better than entrust my Lexus to these amateurs!

I usually rely on Kaltire to help me with majority of the maintenance on my vehicle as I thought…read morethey were reliable. In the past I have gotten one full set of tires in late 2022 and have had to purchase multiple other tires due to nails on the road and such last one being in august. In which I had asked for an alignment done as well as I was there and I noticed a bit of pulling. However I came by a few weeks ago for a tire replacement for my front left tire to be replaced due to a flat that occurred two months prior I was assisted on the phone by James who on the phone seemed knowledgeable, and accommodating which was very helpful. However, when I had came in store I was talking to James about my concerns as my tire only popped due to poor alignment the tread towards the inner side has thinned out almost entirely which is due to poor alignment. I asked him how did it happen that quickly if the car was only used once or twice a week for three months, it does not make sense to me. He said too me that he didn't see it in the records ever being done in august so when I'm sitting in the lobby waiting for them to finish work on my car that I have specifically asked for what are they actually doing? He said he would throw in a free end inspection for me to make sure that nothing else is the real "problem" Less than 10 mins later they are pulling my car into the back and getting it on the lift five mins later coming out and blaming it on the bushing saying they can only install the tire but not align it for me never giving me a particular reason as too why. He insisted for me too book with them to have all the bushings replaced for 1500 dollars and that I'm just gonna have the same problem over and over until I fix it. For some reason I just had a uneasy feeling so two days later I drive it to a budget auto centre and PAID to have it inspected for any maintenance that would need to be fixed soon. And a hour in a half later he comes out with a detailed sheet. He kept me updated showed me things that needed to be replaced and why they needed to be. He informed me that my bushing are just fine.. but that my front right tire was about to go... so tell my why KAL TIRE never mentioned anything to me about it! Would they rather have me stuck on the road again just hoping I'd return? Yes my car is old yes it needs a lot of work.. but at the same time don't take advantage of someone just because you can. Just disgusting... budget mentioned my control arms will need some replacing coming up but there's nothing preventing an alignment from being done... I was going to post this sooner but I have been so upset and angry with this establishment.. but I'd rather have others know to go somewhere else!

I brought my SUV in to have a simple oil change and transmission service. Mohammed did a great job…read moreand advised me that it was too soon to change my CVT oil. I appreciated his honesty. It's hard to find honest people these days. They also did a chassis lube and break inspection at no extra charge. Four hours and $122.00 later I was on my way. I will definitely use these folks again.

Cory, Scott, Garth and their crew are incredibly professional, reliable, and easy to deal with…read more They were recommended to us a decade ago, and we have used them ever since... Even though we have moved out of the area.

Overall, I have had very positive experiences at most Kaltire stores. I especially like the car…read moreservice technicians and managers at this specific location because they are like Apple geniuses of KalTire. I appreciate their good customer service oriented attitudes and expert knowledge on tires. Also, I appreciate their honest suggestions and professionalism. Jaime, the senior assistant manager is very knowledgeable and he was very helpful both in person and over the phone. Mike, the technician, was nice and thorough re: checking my tires and brake parts. Bobby is conscientious in keeping me updated with car service info. Free coffee, tea and WiFi available in the waiting area. They seem well stocked in tires inventory and it's helpful that Kaltire labels their display tires with their own independent tire testing results, making it easy for a novice like me to shop for tires. Value - Tho I haven't done price comparison on their tire services with other places, they offer good value for me by having so many locations where you can trace your car service details and tire replacement info in their computer system at any KalTire store. Thus, I would return for convenience in tracking tire replacement and service history details.

I've been going to Kaltire for a while now however at a different location as I moved to Burnaby…read more Was hoping for the same kind of service but this new location wasn't up to par with the other location. I came to switch tires and do alignment service to make sure everything is good when I leave. It took them almost 4 hours because they were overbooked and there was a long queue for the alignment machine. They changed the tires in an hour or so but 3 hrs for the alignment machine is ridiculous. They have the shop music blasting so loud that I could hear it as I arrived for my appointment. They also park a vehicle right at the Boundary Road entrance so it's partially blocking it. Not sure why they park a vehicle there, maybe to control the speed of people coming in. I saw one person needing to back up a little back onto Boundary Road, just to adjust to squeeze through. Not safe since Boundary is a busy road. Best to enter/exit from the Kitchener entrance. When my vehicle was ready, they didn't go over the invoice or alignment sheet. They just handed the invoice and told me the cost. I will go back to the previous location i used to go to, even if it's further away.

Pardeep Notay pls if you don't know the answer PLEASE DO NOT BS!…read moreRun flat indicator doesn't shut off after driving 50 KMS you need to reset the indicator which your service team CLEARLY DID NOT DO! I reset it today. Pls if you don't know then say You don't know!

Have spent a fortune here over the years and the service is still slow and almost rude. Point…read morebeing, good customers still receive poor service. When you walk in half the time they don't acknowledge your there and with an appointment you'll still sit and wait 30 - 45 min to just get your vehicle inside. (This service was simply a flat repair and took 2 days for an appointment) The waiting area is clean, they have coffee and the customer service reps dress nice. That's about it.. As far as value no difference from competitors. They could learn a ton from Les Schwab in the states on how to run a tire business.

I had to get 4 new tires for my car and I priced out a few places before coming here. I bought the…read morecar used and wasn't sure how old my tires were - and the Tireshop guy showed me right away where to see the date on the tire, when it was made. The tires were 13 years old and needed replacing. I knew the type of tire I wanted and was quoted a price that was several hundred dollars less than two other tire stores. They ordered the tires and put them on two days later. The staff were friendly and I felt safe as a single woman in their shop. I highly recommend this tire store and will tell my friends to shop here.

Tirestop has always been there for me when my vehicle needed repair. They went above , and beyond…read morein some cases, to find the lowest price for me. Always a good experience, and Mike will try to help you out whenever possible.

From start to finish, great service, got an amazing deal! Will not go anywhere else!read more

OK Tire Langley has the best customer service!! I highly recommend them to everyone! They are…read morehonest, professional, friendly and knowledgeable!! They always go above and beyond!

Absolutely amazing team at Burnaby trail tire! If your…read morelike me and don't know much about cars/tires and are worried about getting the wrong thing, at Burnaby trail tire they will have no problem answering questions, recommending options and just over all helping you out! Plus! My dad's the owner and he's the best :) ps. He doesn't know I'm writing this

Flat tire cannot be repaired because it was ruined by driving while flat. Saved by finding a used…read morematching replacement tire on-site. Many thanks for quick and helpful resolution, Kent.

We had them do a pre-purchase inspection and they were great! very accommodating and the report was…read moresuper thorough and detailed. If you wan a professional experienced team, then this is your shop, I would go back in a minute, it is hard to find a shop full of qualified techs and long term experienced staff.

excellent service, friendly and honest staff. Work was done promptly and on the timeline noted.read more