Just a quick update on this place. From my very first visit to this store about 2 1/2 years ago…read moreright after it opened I've had nothing but great experiences. The store interior is nice and inviting and more importantly the staff working here is great! They are always more than happy to let you sample as many flavors of their juice as it takes to find the perfect one for your vaping pleasure. That way it's guaranteed that what you buy you'll enjoy since you've tried it before you bought it. Yesterday I was served by Randi and she continued the tradition of great customer service. I was in need of a new juice tank and as I expected she got me fixed up with the perfect solution to the problem I wanted to fix that was being caused by my previous tank that I'd bought elsewhere. Not only did she sell me the best product for my needs, she also was very patient when dealing with my many questions about not just the tank I was buying, but she also gave me some really good pointers on how to best use the different options on my battery to help me get the best results from my new juice tank. Yes, if you get to have Randi serving you then you are very lucky, but don't worry if you get somebody else waiting on you because I've received the same great service from all of their staff here on every visit to Freedom Smoke USA. I'm sold on Freedom Smoke USA and will continue to frequent them for all of my vaping needs. Yes, the cost of the equipment if you buy higher end devices can be a bit pricey, but compared to the price of smoking it's really cheap since once you have the equipment you only have to buy the juice from that point on. Not to mention non-smokers around you will really appreciate the fact that now instead of gagging them with the stinky smell of burning tobacco now you'll be exhaling smells that are very pleasant. It's too early to tell with absolute certainty just how safe vaping is compared to smoking, but as an ex-smoker who smoked for 34 years and who has emphysema from that I can tell you that my lungs literally feel a hundred times better now that I've given up smoking and gone to vaping instead. Even my doctor who's anti-smoking says that as far as she can tell vaping doesn't seem to be anymore hazardous than wearing a nicotine patch which is considered safe.

I have been a regular customer for almost two years. In all that time, I have found the staff there…read morefriendly and inviting. The juice selection can use some revamp as a few flavor are variations on other favors. The shear combinations of flavor and reliability of the mixers make their juice one of the most consistent offerings I have had the privilege of consuming. Brett and Art can mix some mean juices in a quick amount of time. As for the company, they have the same issues most employers have in the area. Holland is full of privileged people who just don't stand for what they preach, and Freedom Smoke has gotten their share of bad apples from the crop of potential gems the still live in the area. As a matter of fact, a previous GM was rude and quite frankly disrespectful to both his staff and the customers. Now, the MITs and GM are awesome at working with customers and each other. Randi and Jim are some of the coolest cats I have been grateful to meet. If you want straight forward, easy to start vaping experience, Freedom Smoke USA is the place to go in the Holland area.

Super helpful, friendly and knowledgeable staff. If I wasn't just visiting Holland, I'd make this…read moremy default vape shop. Also, the "by the pound" (heavily recommended to me by the long haired dude behind the counter) is delicious.

Great shop. Wide selection of products, awesome prices & fantastic customer service. Highly…read morerecommend.

From the owner: Sweet Fire Tobacco provides a wide selection of tobacco, cigarette, vape, cigars, and pipe brands…read moreat great prices.

Crappy service, smelled like straight dank, they kicked me out immediately cuz I wasn't familiar…read morewith everything I needed.

the owner/employees do not wear masks, and they're not requiring their customers to wear one…read moreeither. if you value your safety (and the safety of others) i would not recommend this shop.

I like this shop. The people are friendly and hardworking. They have consistently told me about…read moresales and deals they have going on in the the store, even when I'm just going in for my standard cigar. The people are knowledgeable and one young woman is so good she has dinners paired around a certain cigar. I'd heard about pairings with wine, etc....but a cigar?!?!! And she was right!!! There are times they do not have exactly what I'm looking for but they have consistently pointed me in the direction of some other smoke that is new and very enjoyable.

Absolutely horrible customer service from the young lady with a tooth tattooed on her face. I went…read moreto the store to make a purchase and they were out of my choice item. I asked the female associate if she could call the next closest store, which would be Grand Haven to see if they had it. She looked around almost as if she was shocked that I wouldn't even ask him such a question. She thought for a second and told me that no she couldn't or wouldn't and then I could find the number online and call myself. I understand certain situations that may not be time to do something like I requested. But in this instance, I was the only customer in the store. This is something that most places usually ask the customer if they would like done just to ensure that the business stayed within wild bills four walls. Not that it matters because anybody should receive great customer service, but just for the record I spent hundreds of dollars at this specific store a month.

Under new ownership place is awesome and great friendly staff and way more selections. Awesome…read moreexperience.

From the owner: Located near the Family Fare Supermarket on North side of Holland.read more