My husband and I had a really great experience living at these apartments. From the very first day…read morewe toured, Yolanda was incredibly kind, welcoming, and helpful. She made the entire process smooth and stress-free and continued to be amazing throughout our time living there. Anytime we had questions or needed anything, she was always professional, responsive, and genuinely cared about the residents. The property itself is beautiful and very well maintained. The lakes are gorgeous and make the community feel so peaceful and relaxing. Everything was always kept so clean, and the property stayed very quiet, which we really appreciated. Everyone living there was also so friendly and respectful, which made it feel even more like home. I usually prefer having in-unit laundry, but honestly the laundry facilities here were so nice and always clean, which made a huge difference. Overall, we truly enjoyed living here and would absolutely recommend these apartments to anyone looking for a clean, peaceful community with fantastic staff -- especially Yolanda!

Have only been a resident here for 4 months, but I feel justified in the high rating. Property is…read morewell kept and we love the apartment layout and making it our own. The Property maintenance team has been good. Kevin has been amazing and has really helped in a pinch as we have a newborn. Would def recommend and believe the bad reviews are years back with old management. I feel safe

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

I am confused... Who does what? When my sister and I…read moresigned up here for our Tacoma Wa. Apt. they enacted every possible way to get money from you without any refund (even if you should it was clearly not going to happen), but we knew that going in, which was a red flag of how they ran their business. We did a walkthrough on the second floor of an Apt. that was a 2 B/2B that may be set up different from the one we paid down on the first floor, but 2 bed and 2 bath nonetheless. Very clearly the first floor was the only option since we are in our mid 60s, I have had serious injuries plus my dog will be 10 in August. We were not granted a walkthrough of any kind for the apt, but were escorted to the example apt. three times to get measurements, so had no idea of it being just a bath and a half here. Trucks were waiting outside to unload, and I was on my way from Ca. It was suggested that we could just wait for the one we had been told we were already waiting for. "No we couldn't... Past housing was now gone, trucks and people rented, cable man coming, and I was far from home. So after the office talked to "corporate" it was determined that we would get a better rate, except I was already informed of that very number previous to the unveiling, so their making up for this blunder was worthless. The "new appliances" we were promised are old, loud and undersized. The fridge has weird sounds sounds like it is on its last breath, the very old and ridiculously small stackable washer and dryer are too small for even one person living there, and nothing at all resembling the set we were shown, though there is space for larger stackables, even though we were told there was not. The lent trap on the dryer may have never ever been emptied. It was beyond over flowing, even after maintenance came in to see why it took three hours to dry one load. My sister found the problem after they left it was far beyond the trap itself. Today in a nasty tone my sister was informed that the rent date for the 5th was for one month only and that they are surprised we even got in since we don't have twice the income of the rent. We both have fixed incomes and my sister works, so we do if you add the working income and far beyond that with the pension I will be receiving any day now. No it was not for just one month. I applied for permanent change and that was clarified in the ap and our conversation with management here at the time of Corporates agreeing to it. We asked specifically, so we would be sure. My fixed income can be up to the 5th day of the month before receiving it. For this reason I applied to their change of due date (the 3ed) to be "permanently" on the 5th. After some waiting for Corporate (whoever that is) we were told that was fine. We asked for paper proof from the office, but were told they have not received any yet, but we would be given it when they did. That was last month. So far nothing they tell us is true. Actually my bad... We did get on the first floor. The people above us were to get a first floor also, but after getting here fully loaded they found they too were misled and given the second floor instead of the first floor as asked for, with a two year old and a baby about to be born any minute, they were offered the chance to turn it down also. Imagine their joy, and then finding an overwhelming smell of mold in it. I have been in there and there is a problem, but no one seems to care at the office even with these small children at the time of my discovering it, and that was after a few weeks of their moving in. The keeping of the noise rules are nearly non-existent kids screaming outside at the top of their lungs for no reason, a pot party with a large lot of friends until 1 AM with adult sexual filth talk or should I say yelling also. This was their second party, but no reason to complain to the office, no one was there to call. Overhead siding on decks is hanging down in allot of places, and "I'm sorry" is an automatic mantra when talking to the office, but no changes seem to happen, though I have had them come rather soon to repair a few things and for the most part it was done. The list goes on, but my personal beef with this establishment are the outright lies, misinformation, followed with constant apologies, and the slanderous accusations that we could not afford to live here, and made it sound like we lied or forced someone to let us in. We both had high credit scores, to the point we got in here, bought new furniture and I bought a new car. We were honest with our income now and the income to come soon and more than forgiving with the first several misleading statements from this office. We now feel they are not happy with our/my truthful surmise of their inadequate running of this place, so are looking for a way to get us to move and still keep our money. This could be a good place with better managing. Congratulations to those who ducked the bullet.

Ridgedale does not do their job properly. Lack of communication and the tenants always have to…read morefollow up and never get a return phone call or a return email and this issue is regarding new tenants and current tenants. I guess the management company in the owners don't care about keeping good tenants or bring it on new tenants. Do not recommend this company!!!

This story is 3 years in the making and couldn't be a better ending to a story! Three years ago…read morethis charm of a woman, whose charismatic personality and upstate elegance paired with her caring and kind spirit, walked into my life; three years ago, due to the situation and the energy, universe, stars... whatever it is you call it, weren't aligned and I ended up listing my house with two other agents with no results either time. Fast forward to the third week of February 2025, everything aligned in my world and I contacted Amanda to do what she told me she would do the first time she stood in my kitchen three years ago, "if you give me the opportunity, I will sell your house." Late February, She walked in dressed in a sheek Amanda Shepherd outfit, oooo'd at the updates that I had made in the house, took notes, and once again looked me dead in my eyes and said, "if you trust me, I will get you the results you want and I will sell your house." I felt it in my soul! Within 48hrs Amanda had put together a checklist of finishing touches and a plan of action to sell my house. This realtor gem of the PNW had an over asking offer in hand in the first 24hours of being on market and went under contract on day five, and we closed in less than 30days. What a dream come true and what a complete blessing and alignment of all things good in the world! It only took 3years, 3 realtors, and the 3rd time of listing to have this be the "3rd times a charm". If you have the opportunity to have Amanda Shepherd as your realtor, I couldn't recommend her more! She went above and beyond in LITERALLY every step of the process including buttoning up loose ends. There aren't enough good things I can say about Amanda, but if you're looking for results and looking for a boss babe realtor that will spare no expense and go above and beyond what you could ever imagine, this is your girl! Thank you Amanda! Crying happy tears!

Amanda is the most diligent and dedicated real estate agent I've worked with. She kept in regular…read morecontact with me and gave me great advice about the ins and outs of buying a condo in Seattle. As a first time buyer, she was able to walk me through the entire process in an educated manner.

Terrible company. Ever since they took over our apartments, things have gotten worse. All the…read moreamenities are shut down with no discount and no recourse. Closing the swimming pool in Florida is the worst. The manager does absolutely nothing. The problem is that they are in bed with the government. Everything the government gets involved in, it destroys and raises the price. Don't rent from these people unless you are forced to because they took over your apartments like they did us.

I used to love my senior community until it was bought by this company. The building, management…read morestaff and the morale has declined with every month (18) they have owned it. It was 113 degrees and only the first floor (management level) had air conditioning as all but 1 AC unit has gone belly up since they bought it. Our garbage room has bee locked down after 5pm and on weekends. The manager is impossible to talk to and rude. I just got notified my rent is going up $93 beginning Sept 1. The 2 outside doors were only locked after 10pm and weekends. They have not been unlocked even though all COVID restrictions have been lifted. Car vandalism is a regular occurrence and 3 have been stolen the past 2 years. Still they refuse to put cameras in the parking lot. I'm out of here even though it means I leave some really close friends behind. I will miss living with them very much but cannot wait to be out of this toxic, stressful environment.

Pure bought the apartment building I live in from my old landlord. Re: The Flower Garden…read more #flowergarden #PurePropertyManagement Pure is pursuing yet another rental rate increase, but they haven't fixed anything that would warrant increases. Here are some pictures take in March of 2026 of the conditions in my apartment. Black mold seems to be a permanent feature on windows and *inside* the wood - I have tried to clean it. There's no dishwasher. I cannot have both a space heater and a hairdryer on at the same time or it definitely blows a fuse. All of my outlets are two prong, not three: in other words none of them are grounded. The refrigerator often sounds like it's dying - it's just old. The exhaust fan in the kitchen sounds awful and stuff falls out of it if I turn it on, so I never do. My hot water tank barely gives me 8 minutes of hot water before it starts to chill. The heater needs fixed every year, this past year it took them *four* attempts causing me to miss work multiple times, and there's no individualized controls for heat, best bring a space heater and a fan with you. The enamel has been worn away in my bathroom sink and tub from relentless unfixable dripping, yet Pure wants to pursue an add-on unmetered fee for water. You CAN hear the pipes clanking when the heat is working. The two Landry machines are SO old, and folks with pet hair use them and they stink. I've tried using enzyme tabs. They removed a stairway to the laundry room months ago, and just left up this caution tape. Months. Our parking lot stripes haven't been painted by the landlords in eight years despite asking for it- we have to take care of them ourselves. A clogged drain might cost you $400-500 if they find it was your hair, so you better just snake it yourself. My floors creak- luckily the lady beneath me is a heavy sleeper- it's out of my control. And there are definitely critters living in the attic. All this and they still want to increase rent?! Smh. I'm currently paying $1420, and that was a fast increase from $1270 since they bought the place and they're angling to jack it up again. I chose to move in here because I could afford it- a run down place and the rent reflects the condition correctly, but I don't think this place is worth more, increasing rent is just going to drive long time residents out. This building has a lot of issues they should fix first before charging higher prices. This is not a luxurious place, and it shouldn't be charged as one. If they couldn't afford the investment they shouldn't have made it. Screwing over residents for higher returns is pure greed. My income hasn't gone up, and the conditions of my apartment are not better. This company hasn't shown they care about residents; only avoiding lawsuits and getting the fastest highest return on their investment as possible. Nasty.

This company is awful. Easily the worst property management company I've ever had the displeasure…read moreof renting through and I've never had an issue with any previous landlord or rental company. I've been at my until for approximately 4 yrs and they've been consistently terrible. The only way to communicate with them is through a portal system and that's if they choose to communicate back at all. They never answer their phones, so don't even waste your time calling them and leaving messages (they won't return your call). I live at the Santa Cruz apartments in West Seattle and have had an issue with them almost every time maintenance is needed. The only reason I've stayed here this long is because it's a nice neighborhood but I've been massively rethinking that decision lately. Lately they decided to rent out the unit above me to what seems like 3-4 people who are insanely noisy at all hours of the night (banging, yelling, loud walking, etc sometimes until 4-5 in the morning which has been going on for about a month and a half now). They've done nothing about it and haven't even responded to my texts or calls about how many people are suppose to be active in the units (should only be 1 to 2). I can't stress enough about how you shouldn't rent from this company. I'm at the point where I'm documenting each interaction with them (or lack there of) because I might have to contact a tenants' attorney or something to that effect because their neglect and mismanagement of this building seems boarderline, if not outright criminal. I could go on and on about the myriad of bad experiences I've had with them, but long story short, it's not worth renting anything from this company.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Rude people. They act like renters are beneath them. We left without continuing our interaction. If…read morethey're fired some and hired better that would be a start. Their rentals are over priced.

Mostly not good. They withheld a HUGE amount of my sister's deposit money. She may have to go to…read moresmall claims court, as they won't respond to our inquiries. Could it be because she is a woman? Beawre and do not rent from them! Document everything with photos and carefully read ALL fine print. Double check the condition of everything upon move-in. Park 52 does not have the needs of the tenants in mind at all.