BEWARE OF SCAMMERS. DO NOT TRUST GLENN, BILL, OR THIS COMPANY. I watched my partner get talked into repairs that were never properly documented, charged thousands without a single invoice, and left with a mower that still doesn't work. Bill misled him about what was being done, and when he tried to get answers, Glenn--the president--was condescending, dismissive, and refused to take any responsibility. He even implied my partner was lying. No receipts. No accountability. No functioning equipment. Just arrogance and blame-shifting. ZERO STARS IF WE COULD. SCAMMERS. read more

DO NOT TRUST ARROGANT GLENN, BILL OR THIS COMPANY. WILL RIP YOU OFF, LIE TO YOUR FACE ABOUT THE WORK THAT IS DONE, NOT PROVIDE INVOICES OR RECEIPTS OF WORK EXECUTED ON, AND DENY ANY LIABILITY WHEN FUTURE ISSUES ARISE (AND THEY WILL). I don't normally leave reviews, but I feel obligated to warn others about what happened to me at Kalscheur Implement in Cross Plains, WI. What started as a simple routine maintenance visit turned into nearly $2,000 in repairs, a mower that still doesn't work, and one of the most frustrating customer service experiences I've ever had. I brought my mower in for basic service and spoke with Bill, the repairman, multiple times over a 2+ year period. The first time I brought it in for maintenance and Bill told me it needed extra work (including a new blade I never asked for). After multiple calls back and forth, he said the most I'd be charged was $1,200. I trusted him. I paid it. I used the mower THREE TIMES before it died again. Over a year later, I brought it back. This time I was told a mouse nest had destroyed the engine and it needed a full rebuild--which made zero sense after I had just paid $1,200 for full maintenance, included stuff that wasn't even broken. I was charged another $600+ and was verbally told the engine had been rebuilt and that they "gave me a price break" because of how much I'd already spent. I used the mower TWO TIMES after that. The very first mow of the new season, the engine jerked violently and fluid started leaking everywhere. I was sick to my stomach. At that point, I had paid almost $2,000 and used the mower FIVE TIMES total. The worst part? I was never once given an itemized invoice. Nothing emailed. Nothing handed to me. Just charges over the phone. So when I called and spoke to Glenn--the PRESIDENT--about everything that had happened, he immediately blamed me. He denied the work I was told was done, he dismissed my concerns, and he even implied I was lying. At one point he actually asked me: "Is this what you do? Do you do this a lot?"--as if I walk around looking for businesses to complain about. The arrogance of this guy is dumbfounding. He also told me they "don't do engine rebuilds," which means either I was lied to by Bill, or they took my money and didn't actually do the work. Either way, I'm out almost $2,000 and still have a broken mower. Glenn eventually said they'd send someone to pick up the mower just to "prove" it wasn't their fault. That was over a week ago. No call. No pickup. No follow-through. No accountability. So here I am: no mower, no invoices, no honesty, no help--just a business that took my money, left me with a broken machine, and treated me like the problem. DO NOT DO BUSINESS WITH THIS COMPANY. I was misled by the repairman, dismissed by the president, and left with nothing to show for it but a bill and a non-working mower. ZERO STARS IF I COULD. THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. SCAMMERS!! read more