We always have good experiences with appliances. They are professional from start to finish and…read moreonce they are done the work last. Thank you for your dedication to servicing your customers with grade A care. We really do appreciate your valued profession.

Prompt and effective! We needed our fridge repaired on a Saturday morning, and Dade our repairman…read morewas at our house within the hour, and quickly fixed the issue. We really appreciated this! It's hard to find service outside of regular weekday hours.

Called for refrigerator diagnostic/repair at 1pm on a Friday, they weren't sure they could have…read moresomeone come until Monday so didn't want to promise it, but were very pleasant when I said I was going to call around and see if someone else could come. Couldn't find anyone else, so called back at 3pm on a Friday afternoon figuring I'd live with Monday. By that point, some other things had finished up and so Naomi juggled some things and had someone at our house by about 4pm, had the replacement part they needed with them and had a refrigerator that was about to go through a weekend w/out repair fixed. And it sounds like the technician was nice, too. Really good service !

From the owner: Get fast and affordable appliance repair from Verona Appliance Repair for your dishwasher, washer…read moreand dryer, as well as refrigerator, oven or gas range in Verona, Fitchburg and Madison, WI.

I thought our sale person was very helpful and got right to work. He was. Very helpful.read more

The whole process was fantastic! Thank you so much to the delivery guys who kept me posted and…read moreupdated not only of their anticipated arrival, but also during every step of the installation!

Amazing service!!! Just moved to the Madison area, I am young and don't know the first thing about…read moretech. Goal was to get a cheap reliable tv and WiFi router and was blown away by the helpfulness of the staff. Grant, an employee on the floor, immediately noticed that we needed assistance and guided us through the whole process. He was super knowledgeable and transparent about the products. Felt like he was actually trying to help us and not just trying to swindle us into buying the most expensive product! Walked out with a cheep LG tv and a Netgear router that both work great. Couldn't have asked for a better experience. THANK YOU GRANT!!

Best Buy Customer service has gone terribly wrong. They have no online support for login issues…read more They have no product support. You can't talk to the local store by phone. I'm locked out of my online account and was told I have to drive to the store by their phone customer service team.

I had a problem with my refrigerator during a recent holiday weekend. A serviceman answered my…read morecall on the holiday, even though he was on vacation. The defrost cycle on my refrigerator malfunctioned and there was no cooling in the freezer or the refrigerator. The serviceman told me a step by step procedure to follow to get the unit back into service. The problem was solved and the refrigerator has worked properly since then. I called at a later date to thank them for the beneficial service provided on a holiday. The help I received was very much appreciated. Few people give that kind of service in the present society. If a problem arises in the future, they will be my first choice for appliance repair service.

Save your money. Save your money. Save your money…read more The Subzero refrigerator is grossly overpriced. It's a product for people with more money than sense. People who want a kitchen that looks like a chef's kitchen but never cook in it. So why did we buy it? We bought a home with a Subzero. We had a four foot space to fill. Hindsight is 20-20. What we will do next time is install a 36" Whirlpool for $750 and 12" cabinets to fill the remaining space. You can buy two 36" Whirlpool refrigerators for about 10% the cost of a Subzero refrigerator. That gives you 2 compressors and more cooling and freezing capacity for a fraction of the cost of the Subzero. The Whirlpool has the same freezer that does not defrost or ruin foods. It has LED lights. It's nonodorous. All at a fraction of the cost of a Subzero. It does the same things as a Subzero for a lot less $$$. If you have to have a 48" refrigerator, try Bosch. It's thousand of dollars less. And, it's made in the USA. As is the Whirlpool. GE makes a model for $8500. Subzero is a good reminder of why consumers stopped buying goods made in America. You get ripped off. That's the only way to describe it. Poor service. Poor value in view of the exorbitant price. Subzero touts its service as "concierge" service. Yeah. Despite our initial reservations about the price and value, we finally decided to buy a Subzero. Buy American. Keep jobs in America. Silly, isn't it? From the school of "No good deed goes unpunished," here's what happened. First, we were promised that the Subzero would be delivered in 14-20 days. We ordered a standard model. No bells and whistles. The delivery occurred two months later. It only did because we threatened to cancel the order. The irony is that our unit was sitting in a warehouse when we ordered the refrigerator. Installation involves plugging the unit into the wall and moving a couple of brackets. Then, the installers add the panels to the freezer and refrigerator doors. That's it. The top grill did not ship with the door panels, however. So, we wait another 2-3 weeks for it to arrive. This company does not have its act together. These are not custom components. In fact, we thought we ordered door covers with a cabinet finish and ended up getting something completely different. We were ripped off. Plain and simple. The top grill finally arrived almost three weeks later. A deliveryman drops if off. He tells us the installation team will arrive. We wait and wait. Finally, my wife looks at me and says, "You know no one is coming to install this." She's right. So, we install it. A word about bells and whistles. Buying a Subzero is like buying an American made car. Not much comes standard. You start with a base price of about $10,000. If you want stainless steel doors, that's another $2000. If you want a water dispenser, that's another $500. Handles are extra. Pretty soon, they'll be selling the doors and compressors separately. Everyone's in on the upsell. When you try to order a refrigerator from an "authorized" dealer, they make an appointment with you. That way, a "design specialist" can assist you in deciding what type of refrigerator and features you want. We skip the upsell and order directly from another dealer. After all, we want a standard model. They don't like it when you skip the upsell. So, they schedule a pre-delivery inspection of our home even though we already have a Subzero in the kitchen. No need to change anything. The team arrives and proceeds to inspect the old unit. Then, they advise us that we should buy more features on our unit. We need stainless steel doors. We need a water dispenser. We explain that the water dispenser on the existing unit leaks all over the floor. It's one reason we are replacing the unit. In case you're wondering if we are people who are never pleased with anything. No, we are not those people. We have a second refrigerator. It's a Whirlpool for $750. We ordered it from Lowe's online. They delivered it within one week. The team is prompt and courteous. The refrigerator works great. It does all the things the Subzero does but for a whole lot less $$$. The Subzero does one thing the Whirlpool doesn't do. It makes funny noises already. We shall see how that goes. I will call their customer service but they seem to have experience with consumer complaints about the quality of their products. Lots of experience. The moral of the story: If you need something in your kitchen that screams that you have money, buy good china, silver, or crystal. Hang expensive art work. But, don't buy a Subzero.

My wife and I can confidently rely upon the trustworthy services rendered by Sub-Zero Customer…read moreCare. And we should like to mention that their representative, Ms. Sarah Carlson, is technically savvy, knowledgeable, helpful and professional. Our hats off to Ms. Carlson and Sub-Zero! Thank you. Sincerely, Jeffrey Charloff

We purchased a new washer and dryer set with the extended warranty. Sixteen months after the…read morepurchase the washer quit working so we contacted the warranty company. For next four weeks we have been getting bounced back and forth between the warranty company and Brothers Main. First our claim could not be processed because Brothers Main filled out the serial number of our washer incorrectly and we got no help from Brother Main resolving the error. Then for several weeks Brothers Main did not respond to the warranty company's requests for additional information. Apparently, there is only one person who addressed warranty issues and if she is out, which she is quite often, no one else is available to address these claims. Additionally, promises to return calls or emails did not happen and when we brought this to the attention of other individuals from Brothers Main we were called rude and hung up on. The process has been a nightmare, Brothers Main does not back up their sales nor do they attempt in any way to resolve issues. They do not take responsibility for their actions and readily pass the blame on to associates of Brothers Main or employees who are not available. I will not purchase anything else from Brothers Main they cannot be trusted.

I bought a new refrigerator (nearly $4,000) in November 2024- the plastic on the handles was glued…read moreor heated on- it would not come off. They said they would replace the handles(finally), the new handles were just as bad. I've have called weekly for over 3 months, promises to fix and "we don't know what to do"- and usually I am just ignored- FOR OVER THREE MONTHS. NEVER BUY FROM THEM- BEYOND TERRIBLE SERVICE.