If you need an older appliance that doesn't have so many confusing bells and whistles, this is the…read moreplace.

Called to see if they could fix a lamp for me and a Vitamix that needed a new rheostat. Person I…read morespoke with was curt, dismissive, unfriendly and unhelpful. If they can't rewire a ballast to a fixture then I'm not sure that you want their "appliance service technicians (that) can fix any of your home appliance or garden equipment problems" working on anything for you.

We had a fantastic experience at Grand Appliance in Fitchburg! The store is incredibly clean,…read moreprofessional, and has a very friendly atmosphere that makes appliance shopping stress-free. A huge thank you to Derek for his exceptional help. He was extremely knowledgeable, patient, and made sure we found exactly what we needed without any pressure. If you're looking for high-quality service and a great selection, go see Derek!!

Excellent communication and service. Would highly recommend. Sales people are very knowledgeable.read more

We always have good experiences with appliances. They are professional from start to finish and…read moreonce they are done the work last. Thank you for your dedication to servicing your customers with grade A care. We really do appreciate your valued profession.

Prompt and effective! We needed our fridge repaired on a Saturday morning, and Dade our repairman…read morewas at our house within the hour, and quickly fixed the issue. We really appreciated this! It's hard to find service outside of regular weekday hours.

I had a problem with my refrigerator during a recent holiday weekend. A serviceman answered my…read morecall on the holiday, even though he was on vacation. The defrost cycle on my refrigerator malfunctioned and there was no cooling in the freezer or the refrigerator. The serviceman told me a step by step procedure to follow to get the unit back into service. The problem was solved and the refrigerator has worked properly since then. I called at a later date to thank them for the beneficial service provided on a holiday. The help I received was very much appreciated. Few people give that kind of service in the present society. If a problem arises in the future, they will be my first choice for appliance repair service.

If you buy and have appliances installed by this two bit company you will spend $thousands of…read moredollars repairing and replacing them. I know. I did.

Ashley's delivery damaged all 6 of the chairs from the dining set that we purchased. We were…read moreassured upon sale that, were any damage to occur during shipping, Ashley would resolve it. They sent a technician who did graciously fix 3 of the 6 chairs, but for whatever reason, they left before working on the other 3. Ashley refuses to send a technician out to finish the work because we are now outside of the 1-year warranty, despite that we reported the original issue immediately after the set arrived, well within the 1-year warranty. I can't recommend Ashley Furniture given the lack of commitment to customer happiness and I personally do not plan to buy any further furniture there - practically speaking, as we are in the process of buying a new house, we will need furniture and so the cost of the loss of our business is quite a bit greater than sending a technician out to touch up 3 chairs.

update - the company responded to my below complaint promptly and courteously. Dryer was repaired…read morethe next day. Both Liz the office manager and tech Adam were professional and competent. Thank you! -------------- The first diagnostic visit was good. They said they would order parts and get back to me. Two weeks later, no call and they forgot to order parts. another week and they came to do the replacement - knocked, we didn't hear it and left after 10 minutes. I called the guy as I saw his truck pull away and he basically said "too late I will have to reschedule and he had other service calls". Home office told me the same thing call next week. I'm trapped - paid like $ 159 for 5 minute service assessment and almost a month later dryer is still broke.

Charged to come out. Diagnosis was simple. Wanted twice the cost of coming out again to replace a…read morebroiler element. (I see them online for $30.) If I had gone ahead it would have been almost $500 for the whole deal. Guy gave me a card to get a "discount" on a new stove from a dealer.

Excellent experience! Knowledgeable staff had us focused on exactly what we needed in a new…read morerefrigerator. Would highly recommend.

First of all we were impressed with the selection of appliances,specially washers…read more We were greeted immediately by a friendly and knowledgeable salesman, Michael. He answered all our questions without putting pressure on us.