Well, alrighty then, grab a bag of popcorn have a seat and relive this experience with me. Mind…read moreyou, you must be an average person (Huh, unfortunately this term may or not apply these days) and I will definitely, digress during this long write up (Emphasis on long). Ok, back to being an average person, anyway, you must have had setbacks due to several real-life financial situations, and you know your credit has been affected by this setback for a number of reasons. Real-life and transparency, my accounts were scammed and most of the funds weren't recovered. So, I Am a real person, and my experience may or may not help you. Ok, I took my vehicle 2018 Honda CRV with 108,000 miles to the have a courtesy diagnostic test because I felt a slight stiffness when making certain turns. My advisor Joseph "Joe" Gulino, took very good care of me which is where this amazing journey began. When I called his direct number, he was patient and went over results of the test line by line ensuring I understood. Ok, you say that's his job, well true enough, I'd rather he does his job than not! You may also know the myth about women being taken advantage of due to lack of knowledge. Well, we didn't have goggle or the support info back then! End result, my steering column was filing for divorce and wanted alimony. About $5,000 to be exact. And that didn't include the labor pains the mechanics were going to say they went through. We all know men can't handle Labor Pains, but anyway, can you believe this crap? I bought this vehicle in 2018 and took great care of it even paying it off. And now because I'm falling on hard times, just like a lover, the money is running out and now the car is trying to follow suit. Anyway, I told Joe my advisor about maybe a trade-in. The wheels began to turn. He introduced me to Tommy, the Exchange Mgr., who introduced me to the Bill Gilbert my Salesperson. Bill and I sat and talked. At no time was I nervous? No, why not? Because Bill wasn't trying to make a sell. He had a real-life person sitting in front of him, with no down payment, a car with about $8,000 or more of repairs, plus a title lien of $5300 (NOTE; I got the title loan in August 2025 for $5,000 and had been paying between $650- $700 a month since August and still owed $5300, May 2026). All going to Principle/interest. So, you do the math. All I had was my faith in GOD. Ok, now is where so of you may stop reading, so bye Felicia. So, as I was typing, all I had left was my faith. Did I ever think, "What's the worse they can say is no, I'm not qualified, it wouldn't be the first time in my life, because it's sometimes part of life." But, no, I actually I didn't even think about that because I was never made to feel like that. Bill was moving around like Mario Andretti every so often, checking on me. Tommy, the Exchange manager and I talked about Morning Devotionals, about life and faith. When Bill returned, Tommy came to shake my hand leaving for the night but telling Bill, if he was needed for questions just give him a call. As time passed, Bill and I continued to talk off and on. What really had an impact on me was when Bill said. "I understand how we can fall on hard times. We exchanged our pasts true life ups and downs. But his impact statement was, "I pray you won't, but if you ever fall into a financial situation like this, come talk to me first. Trust me, I've had financial experiences that I had to overcome. But I've been in this business, (I think he said 25 years and a Veteran), I've learned those places just give you a bandage with no padding to cover the wound so you're just applying an adhesive to a wound that will never heal. Before departing again, he asked if I needed another bottle of water or anything? About 20 minutes he came back and said, "ok, you've been approved, let's go do see the car and do a test drive". I mean it was very casually like there was never a question about the trade in. We went out had the test drive and returned to Bill's desk. About that time the finance Guru Ben, came out, asked a couple questions adding, don't worry you'll leave here tonight with that car or a loner until tomorrow. So "Whoomp! There it is or Shazam. I left in a vehicle in a Honda CRV 2023 with 35,000 miles, peace of mind having, bad credit, no money down, at least $15, 000 in repairs which included the steering column, and they paid the $5300 title loan. If that's normal, ok, but for me it was all GOD putting the right people in my life at the right time. I'm 75 with one foot in the grave and the other on a banana peel and not ready to play Russian Roulette. Also, this isn't my first Rodeo. Oh, Gauge, thanks for helping Bill out with the techno stuff and for the conversation and thanks to everyone who helped me. Honestly, this experience made up for every bad experience I'd had with this company. There has been a 100% turn around. So, Ask for Bill Gilbert as your salesperson.

I have had my vehicle serviced at this dealership several times, but my most recent experience was…read moreextremely disappointing. The service representatives I interacted with did not appear genuinely invested in identifying or resolving the actual issue. I understand that diagnostic tools do not always reveal every problem. If the standard tests indicate that systems are functioning properly, I can appreciate that there may not be an immediate answer. However, I believe the next step should be to think beyond the diagnostic results and explore other possible causes rather than stopping at the first indication that everything appears normal. The issue I am experiencing is that the vehicle intermittently stalls when the engine goes into idle mode. It does not happen every time, but it occurs often enough to be concerning--especially because it tends to happen at the worst possible moments. When releasing the brake and the vehicle should transition out of idle mode and restart the engine, the engine attempts to restart but fails. At that point, the vehicle shuts down and all warning indicators turn off. I understand that reproducing an intermittent problem can be difficult. However, the fact that the issue does not occur during a service appointment should not mean the concern is dismissed. It is similar to calling an IT professional because a computer is malfunctioning, only for the computer to work perfectly the moment they touch the mouse. The problem still exists; it simply was not captured at that exact moment. During my visit, the main focus seemed to be reviewing previous service history and retesting components that had already been evaluated. Since the starter had been tested more than 10 times and did not appear to be the issue, attention was shifted to the battery, which was tested more than 15 times. After those tests confirmed the battery was not the problem, the process essentially stopped. It felt as though all possible options had been exhausted without further investigation. I even researched possible causes independently and found several areas that could potentially contribute to this type of issue. While I do not expect a customer's research to replace professional diagnostics, I do expect the service department to consider additional possibilities and continue troubleshooting when a customer is reporting a legitimate concern. This raises an important question: why should customers purchase or lease vehicles from a dealership if the dealership's own service department is unwilling or unable to fully investigate issues with the products they sell? I am not expecting an immediate miracle solution, but I do expect genuine effort, communication, and a willingness to continue searching for answers instead of reaching a point where the response becomes, "We tried a few things, everything looks fine, and there is nothing else we can do." The overall experience was negative due to the lack of communication, the lack of ownership, and the lack of confidence demonstrated in diagnosing a problem with the very product the dealership represents. I understand that "customers are not always right", but customers should at least feel that their concerns are being taken seriously and that reasonable efforts are being made to find the solution. There is a reason customers bring vehicles to trained service professionals. It is because we expect you to have more knowledge, experience, and resources than we do when diagnosing these things. I can assure you that customers do not spend several hours waiting in the service department simply because they enjoy the waiting area coffee and tap water filled in water bottles. We are there because we need help resolving a problem. I was willing to pay for the necessary repairs, so I was disappointed by what felt like an unwillingness to continue investigating. The "we don't know" approach is not acceptable when a customer is asking for assistance with a vehicle issue that affects reliability and confidence in the product. At this point, I cannot recommend returning to this dealership for service. My wife initially believed that using the dealership would provide confidence that genuine parts, proper procedures, and knowledgeable technicians would be involved. However, after this experience, we have to question whether the time, frustration, and stress are worth continuing to return. I hope the dealership takes this feedback seriously and recognizes that quality service is just as important as the quality of the vehicle being sold.

first, the service dept is top notch! i've been going there with my pacifica for 3-4 yrs now,…read moreabsolutely love the service dept there! my problem is with the new ownership changes: 1)ai "assistant" that answers your calls - DETEST IT! i want to talk to a real person about the service i need for my car, not work my way thru the "assistant" 2)now that is part of the jim ellis batch of dealerships, if you want to pay with a cc you are stuck with a 3% surcharge! this is ONLY since the change in ownership and honestly leaves a really bad taste in my mouth! if your margins are so slim that you are loosing $ by people paying with cc's then you need to look at your pricing, not tack on more $$ when someone chooses to pay with a cc.

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

I purchased my dream Mustang here last year. The gentleman Kielen helped me a great deal. I…read morerecently got a call from Kielen asking if I was enjoying my Mustang after purchasing it a while back. I found this to be very kind and considerate just like he was when selling me the car. He could see how badly I wanted that Mustang, and he voiced that, without pushing me on buying it. He did a wonderful job of showing me how to work the Ford app, how to ask for assistance, and has kept in touch with me regarding my Mustang. This Ford dealership does a great job with its cars and its customers, I have had zero replacements needed on my car, and have had no issues. Make sure you shop with Kielen! He is a wonderful help and extremely kind. I am glad to be a part of the Krause Ford Family!

eh it was ok. Isiah was cool but all of the other guys there not so much. especially the bald…read morefinance guy, kind of a dick. gave me a horrible trade offer and seemed to not want to sell the car i was interested in even though they had multiple of them. lost my business bc of their attitude and horrible trade offer that was much lower than other dealers and large companies. ended up getting my car from another dealer and i will be looking to get another car soon for my wife and they will not be where i purchase from. buyer beware.

I recently purchased a 2022 ram 2500 longhorn from this dealership , best customer service…read moreexperience I have ever received from a dealership by far. i will recommend any friend or family to Mr. Austin in sales and Paul in finance , they both had great attitudes during the entire process, everything was smooth and went above and beyond. it was an A1 experience and I will be back !

Baaaad sales people with attitude like Nichole she thinks she is hot stuff but she is rude and…read morecondescending.

What a GREAT experience we had with Southern Auto Brokers. They were so well informed. Gave us a…read moregreat deal and we were able to trade in our Mazada. Test drove the Toyota Highlander and LOVED it! They explained very thing in detail, and there was no pressure - like we experienced at other dealerships. Would definitely recommend!!

My wife and I have purchased 3 vehicles from SAB. We have…read morebeen very satisfied with the customer service and inventory. Check them out ! Family owned and operated !