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    SML Auto Sales

    4.6 (11 reviews)
    Open 9:00 am - 9:00 pm

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    Review Highlights - SML Auto Sales

    We found Johnny and immediately knew this was the answer to our "trust, time, searching a larger area car problem".

    Mentioned in 10 reviews

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    Grand Motorcars - 2017 BMW X6

    Grand Motorcars

    (128 reviews)

    I would strongly recommend steering clear of this dealership. They tack on an excessive amount of…read moremark-up and try to squeeze as much money as possible out of you right from the start. One of the biggest issues is that they force you to pay for "Grand Care," which costs $3,262.41. The problem is you don't really know what that even includes -- they can describe it however they want, and you're basically expected to accept it without any clear breakdown. On top of that, their documentation fee is $999, which is extremely unreasonable. The average doc fee in Georgia normally ranges from about $599 to $699, so they're charging well above what's typical. Then when it comes to your trade-in, they go out of their way to undervalue your vehicle. They even use the excuse, "Well, since we're not a major dealership, we have to recoup somehow," as if that justifies shortchanging you. The warning signs were there from the start. When I walked in, I saw a woman who was visibly upset saying, "You all like to play mind games," before she declined to buy a car. I honestly should have taken that as a sign and left right then. The entire experience felt unprofessional, almost like doing business behind a fast-food restaurant instead of an actual dealership. Every time I said something, the salesman would disappear into the back, return with paperwork, and the information would be completely wrong. Once we finally agreed on a number, I thought the deal was set -- but even then, the actual numbers were off by a huge amount. To be fair, the salesman wasn't rude, but that still doesn't make up for how they operate. If you decide to go there, just know that even if you negotiate what seems like a decent deal, they will find a way to justify why you won't actually get the best price. By the time they add all their fees and mark-ups, you're already $4,000 to $6,000 in the hole before they even start processing the paperwork.

    We had an outstanding initial experience with Grand Motorcars in Kennesaw, and I want to recognize…read morethe people who made the purchase itself such a positive experience. Joe did a fantastic job throughout the sales process. He answered every question about the Jeep, sent videos so I could get a better look, and took the time to understand what I was looking for. There was never any pressure--just great communication and a genuine effort to make sure this was the right vehicle for me. Chase also went above and beyond to make sure our needs were met. His knowledge of cars and trucks is impressive, and it was obvious he is a true automotive enthusiast. I also learned that Chase served our country, and I sincerely thank him for his service. Jay in Finance was equally helpful. He found us a competitive interest rate, explained everything clearly, and made the finance process quick and efficient. Unfortunately, the level of service we experienced during the sale did not continue afterward, significantly changing my overall impression of the dealership. Warranty Cancellation - Finally Resolved The day after purchasing the Jeep, my local Jeep dealership inspected it and offered me a Mopar MVP warranty with better coverage, terms, mileage, and pricing. I immediately contacted Grand Motorcars to cancel the Assurant warranty. After multiple calls and texts, I was repeatedly told Jay would contact me, but that call never came. I eventually found Travis's contact information through responses to other customer reviews and contacted him directly. The warranty has finally been canceled, but only after I updated this review and, out of respect, notified Travis that I had done so. I appreciate that it was ultimately resolved, but a straightforward warranty cancellation should not require repeated calls, texts, management escalation, and a public review update. Registration and Tag Paperwork - Still Unresolved As of this final update, the registration and tag issue remains unresolved. According to the State of Georgia, Grand Motorcars still has not finalized the necessary paperwork for my vehicle, preventing my local tag office from issuing my registration and new tag. When I previously asked about the status, I was told processing could take 25-30 days depending on where my paperwork "sits in line." I understand processing times can vary. My concern is that the dealership's portion remains incomplete, with no proactive communication explaining the status, what remains to be done, or when I should realistically expect it to be submitted. Final Assessment This is especially disappointing because the vehicle purchase itself was such a positive experience. Joe, Chase, and the team made us feel welcome, and we drove away genuinely happy with the Jeep and our decision to purchase it from Grand Motorcars. But customer service does not end when the vehicle leaves the lot. Communication, accountability, registration paperwork, and follow-through are also part of the customer experience. My constructive feedback to Grand Motorcars is simple: bring the same level of urgency, communication, and customer care to the post-sale experience that your sales team provides before the sale. Customers should not have to repeatedly call, text, escalate concerns, or post public reviews to receive updates or get routine paperwork completed. I sincerely wish my original five-star review could have remained unchanged. Unfortunately, the post-sale experience has been dramatically different from the purchase experience. For that reason, my final rating remains 1 star. I continue to appreciate Joe and Chase for the excellent purchase experience and Travis for ultimately helping resolve the warranty cancellation. I hope Grand Motorcars takes this feedback constructively and improves its post-sale communication and follow-through for future customers.

    Marietta Auto Sales - QX 60

    Marietta Auto Sales

    (339 reviews)

    I recently purchased a vehicle from Marietta Auto Sales. While the sales representative, Detric &…read moreJimmy were very patient and throughout the buying process, there were several disappointing issues afterward. I was told I would receive a second key fob, but that promise has yet to be fulfilled. I also put $3,000 down on the vehicle, yet the dealership couldn't even provide a full tank of gas. I left the lot with the gas tank barely above "E." I was reassured they would take care of it later, but after calling multiple times to schedule an appointment, I've continued to get the runaround. As a side note, purchasing the warranty insurance did not feel worthwhile in my experience. You can cancel, don't be fooled. Overall, the customer service after the sale has been frustrating and disappointing.

    One of the worst experiences I've ever had at a car dealership. My daughter saved up her own money…read moreto purchase a vehicle and found a 2023 Hyundai Tucson at Marietta Auto Sales. From the beginning, we were told the car had undergone a 10-point inspection and that a few dings on the side would be repaired. Within just a couple of weeks, multiple warning lights appeared--including low tire pressure, worn-out windshield wipers, low windshield washer fluid, an overdue service notice (-139 days), and a "check forward safety" light. I made four separate trips--each over an hour away from home--to have these issues addressed, and only a few were resolved. Today 3/6/2026, when I returned to have the safety light checked, I discovered the hood latch was completely missing. At that point, I was done. I spoke with the finance manager, Chris, to ask whether I could receive a refund or exchange the vehicle. He told me they do not do swaps, only trades. I selected another car priced exactly the same--smaller, even--and was then told it would be treated as a trade, costing an additional $3,000-$4,000. Absolutely unacceptable. The dealership took no accountability for selling us a faulty vehicle, and I am deeply disappointed and hurt by how we were treated. Their focus seems to be on profit, not customers. Please do not waste your time at this dealership. They know the situation is wrong, yet all they agreed to do was replace the hood latch. gave me a half tank of gas, washed the truck, and then told me to go to a Hyundai dealer for the safety light diagnosis--which would cost me another $200. They would not give me anything towards it. SMH Please note: This is NOT a one time incident. There were several dissatisfied customers there today. After further assessment, the vehicle was found to have impact damage which was not disclosed to us. My attorney has been contacted

    SML Auto Sales - usedcardealers - Updated September 2026

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