Never ever ever will I use or recommend this company, I just bought a home, Bank lends me over 350000 and Kamps said my credit is bad, I said not true and how would you know I never gave you permission to run credit, I said you made a mistake and now I am almost ready to move in and no gas on property. Horible customer service read more

My wife and I are new customers to Kamps Propane. We had a misuderstanding about our contract with them after living in our new house for 3 months and our service got shut off. Beverly in their front office was very calm, understanding, and considerate even when I over reacted and lost my temper with her. She really is a shining star. I also spoke with Josh who worked with me to find a resolution to our problem. Their service technician John, arrived on time to re-connect our service and was as knowledgeable, friendly and professional as anyone could ever ask for. Overall Kamps handled the situation professionally, restored our service quickly, worked around our schedules and ensured we were very satisfied customers. read more

Nothing but trouble. They find ways to nickle and dime you to death. The old lady in the office acts like a used car dealer. She can't give a straight answer to anything. They are not worth my time and certainly not worth my money. Overpriced sleaze bags. The truck guys are friendly though. That's why they are not just 1 star. read more

Very disappointed in there customer service! New to this company and already looking to switch. My payment was not received and they came and locked my tank without notice, the check was really in the mail. Called and paid over the phone in full and they received my check very next day. Tried to get them to come unlock and they had no time. Took eight days before my service was restored. 8 days of boiling water to bath my kid and no heat in the Winter. With no balance due and seeing trucks in the area they had no time for me. Called many time and customer service was rude.Now I have a sick kid and looking to change to a different company. Not at all the company I thought they were when I switched to them. BOO Kamps, not the Family friendly company they claim to be. read more

I recently switched to Kamps from another propane company in the area that was charging me almost twice as much as Kamps. That is not the reason for the 5 star rating though. This past summer in my area had many very hot days and my propane tank started to vent. I was very worried about that since it was a holiday weekend that it happened and I was concerned I would have to wait for someone to come out but not with Kamps. They had a employee out in about an hour and even exchanged the tank at no charge. When the weather started to get colder my heater was not staying on and when I called Kamps to find out if the propane could be causing the problem the manager Lee Dobbs came out and said the propane line was fine and he proceeded to go on my roof and took a look at my heater and fixed it and there was no charge for that even though he worked on it for almost an hour. That is real customer service. I would not hesitate to recommend Kamps to anyone looking for an awesome company that has put the customers needs first. read more

The worst propane company around! Because I was a will call customer (meaning I call to have my tank filled vs. getting charged an arm & leg every month when they decide to fill my tank when prices are at their highest) I called when my tank was around 15% (they like 20% but I slipped a little). The lady on the phone said no problem, we'll get someone out. 10 days later, they fill my tank but then locked the valve saying that my tank was so low they would have to come pressure check and light my pilot light. On the phone, a lady told me that they were so booked that I wouldn't have a tech out to my house for 2 weeks! Really? I could hire another, cheaper propane provider and have a new full tank in less than 48 hrs! When I told her that they happen to squeeze me in the next day(after asking me to take off a 1/2 day of work to wait around) and for a task that took less than 15 minutes hey then charged me $75 on top of the gas @ $2.59 a gallon! These guys are out to screw you! They are totally over priced...Nickel and dimers! The main customer service lady is rude if you question her on anything! When my tank is empty I will gladly have them pick their tank up and will be sure to tell everyone how shady they are! They don't even deserve 1 star! Do not use them! read more

I am surprised to see some of the negative reviews, but there're two side to ever story.... They have always provided perfect customer service for me. I am a small local builder and use them for all my projects (about 3 homes per year) and they are always professional, friendly and helpful. The guys in the field have a can do attitude and have helped me with some rather difficult tank sets. I have done business with the competitors in the past and have friends and family who have shared stories of their problems with the other local companies. From what I have seen Kamp's Propane absolutely blows the competition away. Jerri is awesome and always finds a way to help scheduling problems. The people in the office are always great, even when they have to deal with awkward calls such as a reminding you that your bill is due (not that that would ever happen to me, I'm just speaking in general of course, Haha). It takes real people skills to pull that off without coming off rude. I highly recommend Kamp's Propane. I want my customers to be happy with the propane provider I sent them up with, and I am confident they will be. Thanks!!! read more

Dear Kamps Propane Ownership Team, As a homeowner in Greenwood, CA for over 8 years my wife and I are writing to share our unfortunate experience with Kamps Propane company. We are currently a will call customer with Ferrell Gas and decided to explore the current rates and specials which might exist elsewhere for propane services in our area. After phoning and speaking with Kevin at the Placerville office of Kamps he quoted me a first-time customer special which included waiving the first year annual tank rental fee. After discussing this with my wife we decided to take advantage of it as money is tight for everyone right now in this economy. Kevin assured me that he could fit us into a Thursday afternoon delivery and that a representative would be by on Wednesday to view our tank set up and handle the paper work. During our conversation I explained to Kevin that even though we are homeowners, we would need to be a will call customer and would pay as we go for service. My wife is a manager at Holiday Grocery in Cool, CA and I have two businesses which I run out of my home office. Our credit is not great right now like many in this economic crisis. On Tuesday following my conversation with Kevin and booking our Thursday afternoon delivery I was suddenly visited by Michael, the local Kamps Propane rep and I'm glad I just happened to be at home as I was told he would not be here until Wednesday. His initial approach to me as a potential customer was shock that I could have possibly had Kevin in the office arrange a scheduled delivery date without his knowledge. He told me that it was highly unlikely that they would be able to do what Kevin promised me they could. Then he phoned Kevin at the office and was told that the delivery was in fact scheduled for Thursday afternoon. So we looked over our tank set-up and he had me complete the paperwork. Since we were a will call customer we did not have to include a SSN to run a credit report...but he did tell me that they will most likely run a "soft credit report". I'm not sure why considering we own our home and are VERY WELL KNOWN in the community, have two kids in high school and we are paying for service as we go. At any rate, being the previous owner of a national mortgage company I had to laugh. So later the next morning I receive a phone call from Michael explaining that he forgot to have me sign the paperwork and was kind enough to come back out to the house for that. Then, later (today) Wednesday I receive a call from Michael again...this time telling me that the home office had denied our service request after running a soft credit report (whatever that means). Since building our home over 8 years ago...we have had propane services with both Surburban Propane and Ferrell Gas and have always paid our bills on time without question. How could we not? We are a will call, pay-as-you-go customer because we do not have a perfect 680+ FICO. I have to say that my wife and I have not yet witnessed such a below-average level of customer service from a "local company" who should be thrilled to have our business...but instead treats us as if we are criminals. This is should be a complete embarrassment to the owners and managers of the "family owned" Kamp's company. You should be ashamed of the way you treat your prospective customers (and most likely your current customers), making commitments and then making people feel that they are no worthy of your little propane company. Your employees do not seem to understand who is doing what and the end result is that you now have a local residential homeowner who has MANY contacts on hill between Cool, Pilot Hill, Georgetown, Greenwood, Garden Valley and Kelsey who will sharing this incredibly idiotic experience and the reality behind the way Kamp's Propane truly treats potential customers. We will be making sure to tell as many people as possible. In this economy you would think that a company like yours would be on its knees thanking us for our hard-earned investment in your company. Very Truly Yours, The Weatherly's Greenwood, Ca read more

I switched to Kamps from Suburban propane; I had been with Suburban for over 5 years and when I priced around - they were over $400 more per year. My problem is that, while Kamps has very good prices and setup was easy - regular delivery seems to be a problem. I had to call to have my tanks filled the first time; it was almost a month after they were placed. I would have thought they would have taken care of this right away. Now I am ready for my next fill, tanks are less than 50%. They called to let me know that they were coming this last Monday (appreciate the heads up), but my tanks were not filled. Suburban never missed services in over 5 years. These tanks are in the same location, same everything - and I seem to be having problems getting regular home delivery services. My neighbors use AmeriGas (for several years) and like their pricing and service - they are still much cheaper than Suburban. So while I was very excited to switch to Kamps, and I would rather support the family owned local business, I seem to be experiencing delivery problems that never existed with the larger company. Bummer.... read more