Attitude of front desk - their medical chart on a iPad or device is a pain- trying to locate the…read moremedications from a list on a computer screen is not easy. I made a comment and was not received well. Maybe go back to paper for us old farts

I'm a long time patient way back when Dr Snow had the practice. Both Dr Hollander and Dr Roberts…read moreare wonderful. I've seen Dr Roberts for everything from dental implants to cosmetic work. She is caring and I couldn't be happier. The entire staff are a pleasure to work with. The Kihei location is convenient and the office was updated. Going to the dentist isn't a fun experience for anyone but they make it as good as it gets.

Terrible! He used to be very nice and caring. Now he's…read morearrogant and has his staff do most of his work. Receptionist has an attitude. Overcharged me and also they never got back to me on it. Not going back. I advise you to find another dentist.

I'm permanently living on Maui now and was looking to establish a new primary dentist. It is…read moreextremely hard to get an appointment at Smile Hawaii sooner then 2 months out. The 1-star rating is for the very rude, unprofessional, very "catty" like attitude that Elysa the front receptionist gave me over the phone (3 separate times about different occasions over a few months total) and the face to face communication and interactions I had with her in the office, as well. I do not take my time to write 1-star reviews ever so this really upset me as I come from a customer service background myself and know the power that attitude, friendliness, kindness and appreciation really means to people when it comes to service. She does not seem happy to be working and does not seem to care about customer service kindness and friendly attitude. She honestly doesn't seem to care at all. Not sure how she is allowed to talk to people like that but even while sitting in the office lobby and listening to how she speaks to other people over the phone and checking them in in-person, she has this attitude towards everyone. She is the reason I chose to take my insurance elsewhere to find a dentist where I feel appreciated and spoken to kindly by all the staff. Kamalei the dental assistant is amazing, so kind, caring, knowledgeable and friendly and represents what all customer service workers should entail, which would most importantly be the type of attitude you would want with the front receptionist and person answering all your office's phone calls to bring you more business. A first impression is everything.

I'm grateful this was the dentistry I chose after moving to Maui. Dr. Thomas and his staff are…read morefantastic. They spent time explaining any issues they found and the way forward, all of it perfectly reasonable. You will be well taken care of.

A trail of dentist referrals led me here when I was in real pain, and they welcomed me with aloha…read moreon short notice. Dr Thomas and staff quickly helped me understand the cause of my toothache and got me scheduled for a wisdom tooth extraction right away. Every staff member I met was friendly, kind, and full of good energy--especially comforting during the surgery when I felt some apprehension. The follow-up visit was just as thoughtful and easy. On top of that, the procedure was more affordable than quotes I'd received on the mainland, and they didn't tack on any crazy emergency fees. Honestly, I love this team so much I wish I lived on the island just to have all my dental care here.

really good overall vibe with the staff. love Charlie the service dog. appreciated B. the…read morehygienists for her knowledge and thorough care on my deep cleaning. Dr Spader was helpful answering questions , and I'm feeling good about the new team. mahalo nui

Paia Family Dental. OMG...where do I start? I checked out dental providers on United Health Care's…read morewebsite. I talked to friends. I settled on Dr. Aragaki at Paia Family Dental. I called and made an appointment for a check up and cleaning probably back in April or May. My appointment was June 5. I later heard through the grapevine that Dr. Aragaki was retiring, and the office was closed for remodeling. I called the office prior to my appointment to find out if this was true. I was told a new dentist took over, and that they accepted and were in network with United. I called before my checkup to ask about parking. I was told I could not park in their gated parking lot because there is only 1 space available. When I got there, there was an empty parking stall, and an empty handicapped parking stall (I have a placard). Instead, I had to find parking on the street. I filled out all their forms on a tablet, and gave them copies of my insurance card. Once I was taken in, the assistants proceeded to take xrays, but instead of doing bitewings and a panoramic, they insisted on doing bitewings of each tooth. I have a small mouth, and bitewings are painful and challenging. I told them I did not want to do that. They said the dentist had to approve a panoramic, which he would not do. Dentist finally came in and told me I had a cavity under a crown, and I needed to see an endodontist for another problem. I had seen my previous dentist (Kanamori who is awesome) 8 months before, and at that time there were no issues. Then I was told that there is not enough time for them to do a cleaning, even though I was on the schedule for one. I was rescheduled for July 9 (a month later). The day of my appointment, they called and canceled. They then rescheduled me for July 31st (another month later). United's website now says that I owe $276 to Spader, because he is not "in network". I booked an appointment with Dr. Aragaki. Dr. Aragaki retired, or sold the practice without telling me. Spader's office said (and they still say) they are in network with United. United says they are not. This whole experience has been a nightmare from start to finish. Update. I have called Dr. Spader's office three times. My cleaning (which has been scheduled 3 times) is scheduled for Friday, July 31st. Each time I have called and asked if they are "in-network" with United Health Care, I have been put on hold, with no one coming back on the phone. I tried sending them a text with no response. I sent a message via their website with no response. I just called them a fourth time and was told that they canceled my cleaning (for the third time) because they saw my post on Nextdoor. They did not even have the courtesy to let me know.

Yo! My crown came off while eating on the plane to Maui. Super stressful! It wasn't painful but it…read moremade eating uncomfortable and didn't seem like a good idea for my vacation. I had Wi-Fi so I searched up emergency dentist" in Kahului even though I was going to West Maui. This place looked good and super close to the airport. While I was still on my flight, they told me they could squeeze me in when I landed. Meanwhile I texted them my insurance card and they gave me an appointment and said if I was late I could go between patients. When I got there, I only had to wait a few minutes before I was taken back to see Dr. Lena! She was so nice as was her dental assistant and the receptionists. She saw that in fact it was not only my crown that came off... but also part of my tooth! So she told me to make sure to see my dentist at home when I get home, and she took a picture to send him. Within a few minutes, she had cleaned off my crown and then she carefully and skillfully put it back on and cemented it. And they take Delta Dental! I paid $120 on top of what insurance covered, but it was totally worth it. The errand to come here from the airport only took about 30 minutes, and then I could start vacation. This is an incredibly thorough and responsive office. I'm so glad I found them on Yelp and they could set me up while I was still on the plane. Dr. Lena is super nice also and makes a patient feel at ease. Highly recommended, even if you're not going to start your vacation this way lol!

Kahului Dental is the absolute best on Maui! I broke one of my front teeth over the weekend and…read morewas pretty bummed. Sierra and Tasha totally hooked me up and got me an appointment next day - huge!! Shaina and Angel were awesome and made me feel super comfortable as soon as I walked in and Dr. Lena was amazing! She took the time to figure out why my tooth broke, explained my options for a repair clearly and in-depth and empowered me to decide how to fix it the best way for me. I couldn't ask for a better team- Kahului Dental ALWAYS comes through for me with great dental care at a fair price from a compassionate team you should trust. I always do. Mahalo!

Staff was very nice (only reason for extra star), but the Dr was rude and insulting. Unfortunate to…read moresee so many people moving upcountry with no aloha for the people just their pockets. First negative review I ever felt the need to write a local business.

Dr. Poole and Britany did a great job with my new patient intake. Britany was friendly and very…read morethorough in taking my X-rays. Making sure each tooth could be seen. Dr. Poole was friendly and remembered specific details about me from our phone conversation from a month ago. Dr. Poole examined my teeth extensively and set goals for my gum health. Dr. Poole did my teeth cleaning and took time to get all the hard to reach tarter build up. The fluoride treatment was discounted by half. It was around $23 without insurance. I have been complaining about pain in my molars when I chew but Dr. Poole did not see evidence of a cavity. This is probably very rare but I have heard of dentists pushing for unnecessary procedures so they can make money. It's reassuring to know that Dr. Poole is not one of those doctors.

Dr. Miyamoto is not truly engaged in a relationship with his patients that leads to long-term…read moredental health. Shaming patients about their dental situation is not effective. His primary focus is shaming, secondary is making sure you know that you'll need a lot of work and he expects cash payment. Wonderful. I am a physician and neither I or anyone in my family fit well into a practice whose entire focus is manipulation and not quality clinical care. Warmest Regards, Joel Ulloth

I had a tricky crown that other dentists had severely botched. He (the older Miyamoto, not sure…read morewhich one this is for, but they are the same practice) fixed it like a whiz. Yes, it took 3 hours. Yes, it was excruiating. And he did a fantastic job.

I second the five star, positive review! It took awhile to get in, because they are so awesome…read more Unfortunately, I was only able to go twice, for a checkup, and a cleaning, because of I had to change insurance companies :( I would go back in a second, if I can switch back to the insurance they accept.

The BEST dental experience I've ever had. Dr. Kanamori is soft spoken and kind, polite and…read moreconcerned. They completely put me at ease and were gentle and loving. Dr. Scott was continually asking about my comfort and tolerance of his positioning and tools. He cleaned my teeth himself and his dental assistant would periodically apply lip balm to my lips during the procedure to prevent dryness and cracking. Wow! That's never happened to me! Following the appointment, his wonderful front desk staff gave me a beautiful, fresh lei as I left. Incredible professionalism and service!!