Had duct/vents/big trunks all cleaned and sanitizer put in, a total costing $599 done on 11/16. The heat was working when the tech turned it off but when all done could not get it to turn back on. He actually did not notify me but I noticed it when he thermostat showed an error. Said it was perhaps some communication problem and to give it time. Gave me his number and to contact him if didn't turn on. Did not turn on, contacted him and he came back around 4:30 pm. After messing with it a bit (he opened the furnace and messed with circuit board but admitted that he didn't know anything about it). Around 6 pm he gave up and said will have to contact my HVAC but that THEY would cover all costs and will be billed directly. He contacted him and the person came after hours that evening, said not sure how but the circuit board was blown and will need to be replaced. Given the time it would be next day after getting the part. They would contact KC AIR to get it approved. Mind you I have a 5 MONTH baby at home and its 20s outside. Next day, replacement was scheduleD for 3 pm, which ended up costing $779! The HVAC contacted KC AIR multiple times on 11/17 to get service cost approved but this is when the merry-go-round started. Since then it has been 6 days and I have yet to talk to the manager or owner about the issue. I have called and talked to front desk 10+ times and each time getting a different answer to dodge talking to the responsible part for approving the charges/OWNER/JOHN. I have left multiple voicemails for him or manager ASHLEY to call back but in vain. Here are the excuses used: 11/17 11 am: "The person who approves the cost is not in yet" 11/17 2 pm: "The person just went on break. he was vacation so has a lot to catch up on" 11/17 3:15 pm: "The person is gone for the day. I heard the manager and him talk about it but I am just the person scheduling appointment" 11/18 10 am: "The person should be in any time." 11/18 12 pm: "The person is gone for the weekend, your best bet is calling back Monday" 11/21 11 am: "He is not in yet but should be here soon" 11/21 3 pm: "he is off for the holidays" I asked to talk to the manager who after 3 minutes of hold is apparently in a meeting. Took message to call me before end of day. NO CALL received. THIS IS THE HEIGHT OF UNPROFESSIONALISM AND INDECENCY! 6 DAYS AND I HAVE NOT TALKED TO ANYONE WHO CAN ADDRESS THE ISSUE. THEY MIGHT BE GOOD AT CLEANING AS APPARENT FROM THE REVIEWS BUT IF THEY CAUSE ANY DAMAGE DON'T EXPECT THEM TO TAKE ANY RESPONSIBILITY. YOU WILL PAY OUT OF POCKET MUCH MORE THAN THE EXPENSIVE SERVICES THEY OFFER. read more

I was told over the phone that this company was able to clean my dryer vent on the roof but technician came out and said he is unable to get on roof. Was charged 199.00 and dryer vent is still clogged. read more

If I could give less than one star, I totally would. There are times when you provide good customer service because that's just what you have to do, especially in a service industry. We spent over $3000 to get our ducts cleaned. We bought their lifetime air filters and spent over $500. The service was provided in November and we just got our filters in March. Went to try to put them in and they do not fit. The company is refusing to reimburse. If I bought an air filter at Home Depot and didn't fit, they are happy to return, I have actually had to do that. That's just what you do. You provide a service, a product, you stand behind it regardless! It's really unfortunate that a company would rather fight a customer than keeping a customer. Will never use again. read more

Just like everyone says waited for three hours for them to come out and do an estimate, they even called to confirm the appointment hours pryor. No one called or showed up. So we called and the receptionist was very snotty and said they don't do estimates we only clean ducts. How are they going to come out and do the work and whatever it cost you have to pay. Most people want an estimate before you get work done! read more

If I could give them negative stars I would. This is a total scam. The tech was more concerned about talking on his cell phone than about completing any service. He quoted me $201 and then abruptly tried to change the quote mid job to $2800. which I refused to pay and had him immediately pack up and leave. He left a mess in the house and as he was walking out of the house he flipped me off. I plan to notify the Better Business Bureau and my neighborhood social board and post on my own social media. DO NO USE this Company!! THIS IS A TOTAL SCAM. read more

If I could give 0 stars I would. Appointment was scheduled and confirmed for 8-10am. At 11:00 they still hadn't shown up. Called to cancel. Thanks KC clean air for wasting my entire morning. read more

I will never ever ever use these guys ever again. I wouldn't recommend them. First dude spilled a drink on my stereo. Then when he took off the vents to clean he didn't put them back on. He tryed to charge me 1000 bucks and when I told him I wasn't paying that he got it down to 400. And for that it still wasn't worth it because when he go in to the furnace he broke it. My ac will not come back on. I called them to inform them at first he tryed to blame it on me. When I got angry they said they would send someone out. Well they never made it out. I'm so angry with this company. DO NOT USE THEM. I REPEAT DO NOT USE THEM read more

I agree with all the other reviews, I feel prey to their promise, they didn't even do the work they said they would complete and trashed my house in the process. They are thieves plain and simple. Do not hire this company! read more

This is a scandalous company! They do not honor coupons and Jamine will quote over the phone just to set and appt! When they get to your house the price 3x as much! read more

The other reviews are completely accurate. I wish I had read them before I booked this company. They completely misrepresented their offer. I was lead to believe I would pay $198, and ended up paying over $450. Do not use this company. read more

Do not pay to have your vents clean. This is a service that is not necessary. I made the mistake of not researching this. I saw the coupon and thought I might as well. The gentleman that came out was okay but his manager Dave, who is based in New York, made him ask me why we were only cleaning the vents and not sanitizing. Dave tried to pressure me into paying for more services. Extremely unprofessional. Again, after talking to a family member who is knowledgeable about HVAC, this is an unnecessary service. Do not purchase. read more

The worst possible decision. I could not regret hiring this company more. They left debris everywhere, absolutely covering my furniture and floors. Then after they "finish" they sit down and explain to you basically what all they didn't do and "needs" to be done. We thought we were getting a full system cleaning for the price they gave, and that wasn't the case at all, so we were left with a ton of loose debris being kicked out (unless of course we pay double to get all the main systems cleaned), and according to them now we have all this rust/"mold" exposed that is now free to continue growing because we removed all the debris that was covering it, sooo I guess cleaning it makes it worse unless you pay for the sanitation and cleaning? Also, we had a very misleading coupon that made us think we'd be getting the laundry vents cleaned for free, which ended up being another $200. On top of that, they drove through our yard, tearing up our grass. Do not waste your money or time! read more

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be ware of scam They cashed check without doing work and just for inspection Don't work with them read more

If I could give this company 0 stars I would. We had a scheduled appointment from 1-4, well when 330 rolled around I finally called and I couldn't get ahold of anyone. Someone finally called at 5 asking if wanted someone to come out but at that point we were fed up and refused their service. The worst costumes service I have ever had. read more

I used this company based on the reviews on Google. I wish I had read the reviews on Yelp before hiring them. Just like the review below, I had a TERRIBLE experience. Not sure if some of the reviews are paid/fake on Google, but I'm here to let individuals know this place will scam you on pricing. I had a technician, Brandon, from KC Clean Air come to my house on 5/26/21. Brandon arrived at 10:30am and went through his inspection. Around 12pm he came into my office to tell me that the duct cleaning was going to $1,557. I have a 2,000 sq. foot home and only 14 supply vents, 7 return vents, and 7 trunk lines. They were having a "Special" on services that included $9 per supply vent and $15 per return vent. Just with simple math, you can be confused with how the bill skyrocketed to over $1500. Brandon had begun the work BEFORE showing me the quote and getting my approval. Halfway through, at 12pm, he tells me this. I immediately get upset because that pricing was no where near what we calculated prior. Brandon and Kansas City Clean Air PROMISE to provide all pricing BEFORE the work has been completed. In this case, I told Brandon that this is unacceptable and I will NOT be paying that price. He called his boss right in front of me and within 10 seconds, his boss lowered the price to $1,125. I still told him that the pricing was double from what it was supposed to be. He told me that since he had already started the work and "cut me a deal" that I am liable for this. This place is absolutely shady and does not conduct business as they advertise. Brandon even gave me a survey after the work and everything that he was supposed to do was not correct so I checked "NO" on my satisfaction with the work. I will NEVER use this company again and for others who are looking for a trust worthy company, I would steer clear of this company. My husband was at work when this entire fiasco went down and we've been trying to contact the company since Wednesday (5/26/21) for an explanation. We've left voicemails, called multiple times and NO ONE has responded to us. Extremely disappointed. I am sharing my experience to help the next person and to hope no one else has to deal with the unprofessionalism this company has portrayed. read more

Just let me begin with this. This company doesn't even deserve one star! I scheduled with KC Clean Air for November 18th, Tech was to show up between 8-10am. I sat around waiting for them to show up. I had to take time off of work and board my dogs .They never showed up. I called and spoke to Jasmine and she explained that they were short staffed and would have to reschedule me for November 30th, I made the comment that my family would be in town because of the holiday. She stated I would get a 15% discount for the inconvenience. So I rescheduled and was told the Tech would arrive between 1-4pm. I rearranged my family get togethers and took my dogs yet AGAIN to boarding so they would not be in the way. Not only that.. but my company from out of town had to find someplace else to go for the day. I missed taking my grandkids to an event because of this appointment. Guess what? No one show up November 30th!! I called about 3:30 on Nov 30 the see when they might be there. I again spoke to Jasmine and she explained there were no techs working that day. Now I am pissed. I called the office Monday morning and wanted to speak to the manager or a person in charge. Of course they were in a meeting and I was told I would get a call back. I did not receive a call back, I had to call them yet again. Spoke to an office manager Ashley and she really needs to take a few seminars on Customer Service. I said "Maybe I need to speak with the owner" and she said "Maybe he is not here" I asked Ashley for here last name and she refused. Let this be a SIGN, DO NOT USE THIS COMPANY!!! read more

Kansas City Clean Air lack integrity - period. There pricing scheme uses a bait and switch method by signing you up with $9 dollar per vent and $15 per return cleaning. In total I was thinking $225. to clean my duct work. I reviewed the numbers with the technician who informed me he would look over my furnace and let me know if he recommends any additional services. Here is the catch, the vent cleaning does not cover the return air ducts or the main trunk line(s), it does not cover cleaning the furnace or the blower motor etc. The additional charges were hundreds of additional dollars. Don't be fooled by this is a bait and switch operation - buyer be ware. read more

I was really disappointed in the job done by this company. Wish I'd read the Yelp postings before I hired them. I too was deceived by the coupon. I figured around $250 for the job. It was $562 when he gave me the bill. AS soon as he left I turned the furnace back on and spent the evening vacuuming the dust that came out of the vents. Today I dusted and washed pillow covers and vacuumed furniture to get rid of dust. My dog and I both coughed all evening. I used this service because I have asthma and believe me, it does not help! Think twice! They should have their people use booties over their shoes when they come into your house and they should have wipes with them to clean their hands so they don't get walls dirty. Can't recommend. read more

I was deceived by the coupon as well. The tech got mad when I wouldn't purchase additional services and didn't want to honor the value pack coupon. He told me I would have to have all main lines clean to get the free main trunk clean. The tech also took a picture of my teenage daughter's picture I had in a frame on my dresser. I saw it on his phone as he was showing me pictures of my dirty lines! Very unprofessional. No booties or tarp for equipment to be laid down on, knowing I had just redid my hardwood floors. I wouldn't recommend them or trust them in your home! read more

KC Clean Air uses a bait and switch technique. Their coupons advertising $9 vent cleaning are everywhere. I called to make sure I understood the $9 rate, free main trunk line, and free furnace filter. since we only wanted to clean our 18 floor vents. On the day of service, the technician showed me 3 large pieces of debris including a broken water bottle he claimed to find in just 1 floor vent. Since it was a new home, it was believable. However, he found nothing in the other 3 floor vents. Finally, after removing all the covers, allegedly taking pictures of the main trunk lines, he told me the bill would be $1, 250+ to clean all the floor vents, return air vents, and main trunk lines! I was appalled since the builder's vent cleaning company was $500 total, and that included a cut for the builder! The technician called his boss when I told him to stop everything. I paid $36 for the 4 floor vents and asked him to put all the vent covers back. Don't fall for one of Kansas City Clean Air's coupons. They're in every mailer, every week, and their price is outrageous. read more