I cannot say enough good things about Love's Fireplace. They absolutely saved me right before the…read moreholidays. My fireplace is my only heat source in my basement apartment, and because of my disability, going without heat isn't just uncomfortable--it's unsafe. When my fireplace stopped working, I was terrified I'd be stuck in the cold. Love's Fireplace stepped in immediately. They treated my situation with genuine care and urgency, coming out after hours so I wouldn't be left without heat. Anton was kind, professional, and incredibly knowledgeable. He didn't cut corners, didn't rush the job, and explained everything in a way that made me feel comfortable and confident that I was in good hands. What meant the most was how compassionate they were. My mom was worried sick that I wouldn't have heat, and Anton reassured both of us throughout the whole process. He went above and beyond to make sure everything was working perfectly before he left. Because of Love's Fireplace, I'm warm, safe, and able to enjoy my home during the holiday season. Companies like this are rare--people who actually care about their customers as human beings, not just appointments on a schedule. If you need anything fireplace-related, I HIGHLY recommend Love's Fireplace. They are exceptional. If you're located in Lindon or anywhere in Utah County, they're the best people to call.

Well, they are a find! We called them after having Love's recommended by one of the gas fireplace…read moredealers that carried the brand in our home (we'd purchased the house a few years ago). The fireplace is probably 25 years old and no idea when it had been last serviced. Porter from Love's basically reconditioned it-- new paint, some new parts and a thorough tune-up. It works perfectly and looks new. Love's is definitely the go-to experts for gas fireplaces and the only people we'll call in the future!

Of all the contractors I've worked with Matt, is by far the best. He's knowledgeable about all…read moreaspects of contracting from electrical to plumbing to design and more. He doesn't try to upsell you, rather he finds and offers creative solutions that others might not think of that results in a better end product for less than expected. His craftsmanship is solid and has held up over time. Anytime I need work he will be the first person I go to. I have had him back multiple times to work on many different projects and he has never let me down. I highly recommend him

Matt recently did a complete bathroom remodel for us. He was both knowledgeable and professional…read more Matt enclosed the work area in plastic sheet, and vented the dust out the window with a filtered vacuum. He cleaned the area after each days work. He was patient, and addressed all our concerns and questions promptly. The tile work was perfect, the vanity cabinet he designed was well made, and customized to our needs, and all the surface work from the floor up was excellent. Matt showed a good understanding of the plumbing and electrical, as well as all the codes and specifications needed. We couldn't be happier with the final result.

If I could rate this company a zero or a negative number I absolutely would. We just had our…read morechimney cleaned out by a man named Joe. He was very talkative and seemed friendly, but he failed to mention that he had cracked the bottom of our fireplace box. I cleaned the fireplace box out before Joe was scheduled to be here, and there was absolutely nothing wrong with it. I spent 20 minutes looking at the fireplace box and there was absolutely not a crack in it. After he left we went to look at the work that he had done, and noticed a long, deep crack down the center of the fireplace box from front to back. We called the company and spoke with a woman who told us that she would have somebody come out to fix our fireplace for us and asked me to take pictures and send them so he would have the proper materials. Shortly after I sent the pictures I received a call from Lyle, the owner of the company, who was extremely rude and basically called me a liar telling me that there was no way that they could have done the damage. It was clear after arguing back-and-forth with him for seven minutes that he had no intention of resolving the issue. He basically told me that it was not a problem and there was nothing that he could do to fix it, nor would he fix it because he didn't believe that his employee had broken it. When I told Lyle that the woman that answered the phone told us that she would have somebody come fix our fireplace, Lyle told me that she's just a secretary that answers the phone and she doesn't know anything. I will never use the service again, I was so disappointed at the rudeness, lack of respect and lack of professionalism that I experienced during the seven minute phone call from Lyle, the owner of the company no less. Rod G.

Please be careful with this company! Lyle came out quickly to which we were grateful; however, it…read moreends there. He stood six feet from the fireplace and it was clear he didn't really care to be there. He didn't inspect anything closely, clean anything, or even bother to get on a ladder to inspect the flues or measure for a chase cap. He charged us $89 to just come out and give a bid!! We've since had other contractors come out that actually got on the roof, actually took measurements and actually showed us pictures all for free!! BUYER BEWARE.

Hearth and Home of Orem, Utah is by far the best fireplace and wood-burning stove company I've ever…read moredealt with! Upon moving to this county, I received several bids from other fireplace companies locally. Hearth and Home showed up on time as scheduled, and the representative Kyle, was very knowledgeable and professional. Super awesome to work with! They have a great show room and I was able to actually see the wood-burning stove before I ordered it. I also really appreciate that they were willing to paint my stove the color I wanted (new iron) instead of having it solid black. Mike did a perfect job painting & installing. Evidently, he has great experience with painting because there were no drips and he made sure to tape everything off so the result was absolutely perfect! They even painted the pipe to match! Love love love this company! I would recommend them to anyone who is looking for a fireplace insert or a wood-burning stove. Five star products and service!!! And, by the way, for the reader sake, I was not paid to write this review and I have had no prior experience with this company whatsoever.

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

I called multiple companies to service my gas fireplace and kept getting turned down or no…read morecallbacks. Ignite was different -- they actually called me back the same day. Even though my specific fireplace model isn't one they normally service, the owner Jeremy took the time to personally help me troubleshoot and get it working again. What really stood out was his integrity. Since he didn't come out to my home, he refused to charge me anything. You rarely experien that level of honesty and customer care from a service company. I highly recommend Ignite to anyone needing fireplace repair or maintenance. Jeremy and his team are true professionals who genuinely care about helping customers.

I chose these guys as they seemed to have the most reviews, having said that none of the local…read morecompanies had stellar reviews. I thought the price of the service call was on the expensive side though they fixed what I couldn't and the fireplace works well now.

Can you say hoodwink? I was told for a $150.charge for…read moremaintenance that everything was fine. Degrees Above had to come back since my fireplace kept shutting off in 30min. Without mentioning a price he recommended a new control board MIGHT be necessary but he had moved things around to prevent further damage.He even volunteered to return with a piece of metal to protect the original control board if the problem persisted. Slick is too nice of a word to describe a company that must UPSELL deceitfully in order to survive. Beware! We were forced to pay an additional 130 dollars for the ripoff.

Great service! We had two older gas fireplaces that were barely functioning. He came in and fixed…read moreboth of them in less than an hour (even though my puppy wouldn't leave him alone) and now they're blazing, clean, bright, and putting off way more heat. He even made sure to lay blankets down and vacuum up before he left--he left it cleaner than when he got here. Couldn't be happier.

skip absolutely blew us away! We brought him in to give us a quote on a new fireplace because of…read moreprevious HVAC company had told us we needed a new insert. Skip told us we had some relatively minor repairs to do and wouldn't charge us a penny. He could've made a sell but instead he made a lifetime advocate for this amazing company.

Does not return calls for repairs. I have called multiple times for a broken blower and get routed…read moreto voicemail with no response. Terrible service.