Thoughtful staff from appointment to picking out frames. I felt like they were there to make my…read moreexperience the best. Keep up your great service.

Best eye doctor and the service is amazing! They will make sure you get what you need, Ashley at…read morethe front is so kind and accommodating - you'll wish she was your best friend.

The optometrist was great!! Worked with my grandson with…read morewearing contacts. My grandson said he can now see better than he's been able to see in a year.

Two years ago I had to get my first pair of glasses. Twenty years of working in tech finally did my…read moreeyes in. My first pair in Seattle were okay. Basic. Then last year I discovered Epic Optical. And it is epic! The waiting room is plush and comfortable. Dr Leach told me everything each piece of equipment was doing when getting my eyes examined. Lastly, his staff helped me pick out glasses that not just fit my face but my style.

Everyone there, from checking in, the exam and the glasses fitting were spectacular. I was told the…read moreglasses would be ready in 2 weeks, they were ready in 1 week. The attention to Customer Service and Satisfaction is second to none. I highly recommend Uptown Vision.

Enjoyed working with Dr Shim, she was thorough and considerate. I forget the woman's name that…read morehelped with my contacts. It was my first time getting contacts and they spent the time to ensure I could get them in and out comfortably. They have no parking, all that is available is the paid city street parking. Good selection of professional and casual wear frames but they are very limited on specialty frames. I'll be back next year.

What a lovely boutique in downtown Chattanooga. They have a great and fun selection of premium…read morekitchen items, candles, jellies, gifts the selection provides something for everyone and the staff was friendly and helpful. I bought Blackberry Jalapeño Jam can't wait to put that on some homemade sourdough bread

It's Christmas Eve and my sister-in-law, who loves Christmas more than anyone I know, is very sick…read moreand unable to be around family for the holiday. While I had already sent gifts ahead of today, I wanted to send her a little something to cheer her up: enter Sophie's. I've been following Sophie's on Instagram for a long time and have seen the super cute floral gifts they have so decided to order one for local delivery since I live in another state. I placed the order online and within a few minutes I received a call from Sophie's that they had received my order. They let me know that they had sold out of something in the gift I ordered and asked if I would like to swap it for something else, which was fine with me. I really appreciated the transparency and the super quick call. Barely an hour later, I got a text from my brother that the flowers and candle box had already arrived. How is that for amazing customer service?? Shortly after I received a text from my sister-in-law with this pic. Isn't it so cute?! Thank you Sophie's for your amazing customer service and super cute gifts!!

I went to the pottery place with my kids and my two good friends and their kids. It was a Sunday,…read morethere were 10 of us, and the pottery place was very busy. They don't accept reservations, but their website claims they can seat 70, so we figured they could handle us. We even stated that we would prefer to be broken up into two tables, as this seemed more manageable for everyone. The manager said OK , and that we would be put on the waitlist. We waited patiently, browsing the selection and chatting amongst ourselves, trying to stay out of the way. When it was our turn to be seated, we were ushered to an eight person table. I addressed my concerns that there wouldn't be enough room for all 10 of us, and reiterated we were told we'd have two tables. They refused to honor that agreement. The extra seats that were pulled up for us did not fit the height of the table and I wasn't able to fit my legs underneath. I decided since I did not have proper accommodations, I would not purchase a piece to paint. I was really looking forward to painting something to give as a birthday present, and had planned on spending a good amount of money!! (I paid over $60 for my children to paint a mug and a 3 inch gnome.) We noticed that two tables remained available on either side of us for a while. We politely asked if we could use one of them and we were told no they were reserved. Nobody ever sat at one of them, and at no point for the remainder of our time there were there any less than two available tables in the room, just sitting there empty. I was upset by this experience. I was not friendly when settling up and paying at the end because I believed I was being treated poorly. I don't have to make eye contact and smile, and certainly couldn't find it in me to do so. I wrote a Yelp and a Google review when I got home. The following day I received a phone call from that same manager. She got my phone number off of my pick up information that I provided at the shop and called me at home, unsolicited. She gaslit me, made false accusations, and was defensive and argumentative. I certainly didn't write a review as an invitation for her to call and harass me. I wrote a review to alert other potential customers about a problem that was unresolved by the management of this business. They had the ability to accommodate us and went out of their way not to. We expressed that we were not satisfied, and they refused to make any effort. When I expressed my experience in my reviews, they contacted me to argue about it. Though I wish I had never been to the pottery place, I know there are plenty of other places I enjoy going, where I am treated well.

LOVED this experience SO much!! Walking in the door can seem a bit overwhelming but the girls at…read morethe counter greeted us immediately and were very helpful with pottery choices. Ally walked us through the pottery and painting techniques and it was just a few minutes waiting on a table. The place was buzzing and there were so many talented people there... you could seriously be mesmerized just watching them paint! Back to pottery... choices for every person and every budget. Paint colors and brushes galore. It was intense watching our table full of family with a birthday celebration creating their unique pottery. I can't wait to see the finished result in a week! Thanks much and we'll definitely be back! A++++

I drug my out of town guest across chattanooga to this store to buy local. Store is empty except…read moreanother couple. Go to the cashier where 4 associates are. They don't acknowledge us. For 5 minutes when we have things we want to buy. Nothing like ignoring customers in an empty store. Service is garbage. I'll go to REI next time

Think a NorthFace store kisses a Patagonia boutique and their love child is . . . Rock/Creek…read more All the good Big Brand stuff (I have been drooling over a couple of the winter-y-est jackets since I got here in Jan, and though a couple did go on sale, I still had to pass due to $$ so at least it's warm enough now I am not so sad at the almost-had). Add in local ownership (they also have a store downtown on Broad). Season with a dash of outdoor/adventure expertise - as someone else mentioned, the staff can help with local trail-specific footwear, and the activity log in back is pretty cool. Top with regular seasonal sales and you've got a winner - go by now for new spring items and to see the last deals on winter

It is always a pleasure to visit Local Only Gifts & Goods! They keep this delightful shop of…read morelocally made goods and edibles fully stocked with new items available throughout the year. This visit, I discovered that they carried Divine Purity Incense and ventured to try Cocoa Amber. The Divine Purity brand lip balm has always been a favorite of mine so I knew the scent of the incense would most likely be top quality as well. The scent of the incense was perfect from start to finish. I liked the incense so much that I went back and bought several more scents to try. Can't wait to visit again and see what new items have arrived. Service: The staff are always upbeat and pleasant. They are knowledgeable about every item stocked in the shop and always glad to answer any questions you may have. Value: Prices a relative to most shops selling locally made goods. Though value is similar to other shops...I'm not sure you can beat the experience or people. Tip: To smell the scent of the incense so you find the perfect scents for you, simply tip the closed container upside down and sniff the bottom of the container where excess oils have gathered.

Locals Only Gifts & Goods is a store near the River Walk that features goods from local artists…read more Here you'll find everything from stickers, cards, shirts, treats, water bottles, art, and so much more. Most of the items are Chattanooga themed and make a great souvenir or gift. There is no dedicated parking that we could find but there is some street parking. Do not park in the Walgreens or you may get towed. There is also parking at the nearby park. The staff was friendly and the prices were what you'd expect. Overall, I love this idea and would rather support local artists than some multi million dollar corporation.

This was probably best souvenir shop I visited in Chattanooga! The prices were reasonable and they…read morehad a lot of items that people would actually want - mostly apparel like t-shirts and sweatshirts, but they also had socks, caps, shot glasses, magnets, kitchen towels, even guitar picks. A previous review did mention that the hours weren't precise. They were supposed to open at 10am when we went but weren't open until around 10:30.

There is a shared parking lot where we walked over to the…read moreshop where we received a pleasant greeting from the woman who was working when while we walked inside who is a great conversationalist who connects with her customers. ~~~~~~~~~~~~~~ There was enough room through each department. I noticed there were more people coming inside. I thought this was one of the nicest shops where the locals and tourists could browse through historical places and attractions that would remind the time that was spent here. ~~~~~~~~~~~~~~~~~~~~~~

Retired from the Optical World in 2016. A long time Optical Professional who put people first…read morewhich in the day in age that we are all in, where you can sneeze and offend someone, or 3 out of 5 people are rude and think that they are the only ones who matter, you were not treated this way here. The great thing, if you walked in with a rude attitude, you would be told to leave and never come back. I witnessed that on 2 occasions myself. They were the nicest people you would ever meet but if you came off rude or arrogant, they simply handed you your problem back and told you to go elsewhere because they don't waste their time on those who do not appreciate it. If someone couldn't afford eye care, especially for children, they had no problems providing top notch care for absolutely nothing in return and to witness those 2 times for someone to come off smart bothered me, well until I seen a 180 degree turn and the arrogance was given right back with walking papers. You could do that when you own the place I guess. Anwyas, there will never be another like it....unfortunately.

They had originally told me over the phone that it was only $49 for the co-pay with insurance but…read morethen when I got there in person, I asked again and they said actually there is another fee for the contact lens exam, (which is normal) but not for 150 additional dollars on top of the 49 WITH insurance. Additionally, the front desk woman was extremely rude to a man who came in to deliver packages when he accidentally set them on the desk instead of the shelf. After he walked out, she continued to complain about him loudly to the customers. I would not recommend going here because of the price and the unprofessional attitudes of the employees.

Dr. Sechler was great. Chloe got my exam started and was great with me as well. My eyes are in good…read moreshape so that always adds a star. They were courteous and timely especially with a scheduling snafu. Was out of town on the 16th but that's when they originally had me scheduled for. I'm certain it was my mistake in one way or another, but they rescheduled me for the day I had planned for and were really good to work with on top of that. Barring any issues I'll see them again in a year or 2.