I had a very frustrating experience. There were scheduling issues right from the start, and when I…read morearrived for my appointment, things were disorganized and not handled professionally. Two employees were rude and outright refused to provide the free estimate that is clearly advertised online. Instead of resolving the issue, they argued and were dismissive. Overall, poor customer service and misleading advertising. I would not recommend.

Started repairs without providing an estimate. Did not stop when I asked. Charged 11.8 labor hours…read moreand 1000 to paint a scratch on the door instead of fixing the insurance issues of broken lock and door handle. On top of that they did a shitty ass bubbled up paint job Shady as fuk

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

EXCELLENT, EXCELLENT, EXCELLENT. I just picked up my Mazda CX-9 from Olenders in East Windsor…read more The repair work was flawless; every replacement part aligns, and the paint color matches perfectly. Bob (the estimator from Olenders) is a real pro. Not only was he super knowledgeable but he was able to explain the work needed and he provided a quick and reasonable turnaround time. He even successfully advocated for me with my insurance company. You can't ask for more than that. I trust these people! One more comment, Olenders detailed the exterior of my car and it looks great; they gave it back to me way better than the way I left it for them.

My car got totaled while parked on the street & they're a State Farm-approved shop which is why we…read morepicked somewhere pretty far from us. We don't regret it. By far the easiest part of the situation was talking with Olender's and getting the car squared away. No work was done, but we were impressed with how much initiative the office took with their communication.

I can't say enough positive things about Liberty Mazda! This was the best car buying experience…read moreI've ever had. No high pressure sales tactics at all. My sales advisor, Alex, was extremely knowledgeable, explained everything about the vehicles, service, financing options, in clear, simple terms. I was introduced to the service department personnel. Nothing was rushed, it was sincerely an enjoyable car buying experience. I wound up purchasing a new 2026 Mazda 3 sedan. I've now had my car for a month, and I made the right decision. My car is so much fun to drive. Oh, I even went back to the dealership 2 more times to get Alex to go over details of the screen with me, since I was confused how to fully use it. I highly recommend Liberty Mazda. And, if you go there to look at cars or SUV's, please tell them that I recommended them. (No, I get nothing for recommending them).

Service dept., left our car there for 4 days and almost had to put out an APB, picked up the car…read morelate on day 4 and they still hadn't done any repair work, couldn't tell us when they would, and then oddly claimed our appointment had been made on an "emergency " basis and that was their excuse for ignoring it! Seemed like a standard appointment and confirmation of same when we first scheduled it. Never had that occur before, anywhere, dealer or local repair shop. (which is where we ended up to get the brake work finally done)

The showroom is all updated and beautiful and comfortable. The staff is very attentive and friendly…read morevery well managed place. This is my third lease. Next time I will definitely purchase. I feel totally comfortable here.

We've bought 3 new cars here and yes their service regularly. Every experience and touch point has…read morebeen professional and meets or exceeds our expectations. Yesterday we brought a family member here who wanted to buy her car off lease. She had gone to a different Mazda dealer in CT first and wasn't happy with all the fees and processes they outlined. At Manchester Mazda we were created by Lisa F. (Sales mgr.) as soon as we entered and handed off to Kris who was amazing. The process was outlined and straight forward., No cost inspection performed by the dealership and financing options were laid out from different lenders at different rates and loan lengths. We had a thoughtful discussion, made our decision and scheduled the transaction. They were helpful, professional, knowledgeable and friendly. Also, facility is new, bright, welcoming and has an awesome coffee, water and snack station. We couldn't have asked for better service or outcome. This place rocks - tell your friends!

My son and I broke down on our way home to New Jersey from his college in Boston; complete system…read morefailure shut down. AAA asked if I wanted to go to their closest facility, which was C&R- but when I got there, it looked closed Turned out, the owner was in the back, working on his own projects, not even planning to open up his shop; even so, he went out of his way to drive over and get a car part at a place that was closing in 10 minutes, and then agreed to fix our car in a matter of hours and get us back home for Mother's Day. I do not have enough positive things to say this place! Very grateful there are good people in the world (who also happen to be extremely competent) Thanks again!

Love this place! I bring my classic car and my Wrangler here. They do great work! The staff is so…read morefriendly.

I am writing to highly recommend the services at Town and Country. I have always been beyond…read moresatisfied with their work; they currently maintain three of my personal vehicles as well as my mother's car. The service provided is exceptional. He is a true mechanic who focuses on actual repairs rather than just replacing parts. Please do not hesitate to use Town and Country for your automotive needs. Daniel Brewer

I have been using Town and Country for 10+ years. Repair service is top notch. I have had exhaust…read morework, emissions work, brakes, oil changes, accident repairs, new engines, head gaskets, just about everything done there. They do get busy so you might not get a 48 hr turn around but the job will be done right and for a good price. Steve and Clint are always friendly, accommodating, and willing to take the time to explain in detail everything that was done to your car. I have changed jobs recently which makes T&C very inconvenient but they are worth the drive. Highly recommended!

I have been taking my 2019 Mercedes GLC there for my annual service for the past 4 years, and I…read morehave no complaints. I find them to be very honest and trustworthy, and as a woman, I never felt like I am being ripped off. The Mercedes dealership will never see me again.

Finally found a great mechanic. Sadly my car was beyond repair (Mini Cooper), but they were honest…read moreand helpful. Told me the error codes, explained the process of elimination for how they figured out what was wrong. I will be coming back here 10/10 Follow up m; I did come back and the owner Jeff helped fix my dodge tailgate. So helpful and reliable.