This location happens to have the lowest stars of all the Jiffy Lubes in my area. I can definitely…read moresee why and will not be returning. I've given them several chances and they have on multiple occasions given some sort of issue. - They have broken my oil plug and when I went to another location Jiffy Lufor my next oil change they said they it had to be replaced but I had to pay for it because it was an issue at another location and could not be verified - They replaced my air cabin filter but somehow put it in all scrunched up and it was making weird noises an was not filtering correctly - Came in during the Black Friday deal for an oil change, they confirmed the $25 with the coupon but then only give $15 off. Stopped back in to resolve it and was told a manager wasn't in and was told to call him. Finally got a hold of the manager weeks later and was given a rude comment "yeah not a big deal, it's $10 if you want to come in for $10 that's fine". It's not about the price, it's about the principle. Be apologetic about the your mistakes and don't try to belittle the customer. Realistically it's not about the $10 but we wouldn't have came in during the sale if we weren't going to get the sale price. It's annoying to have to go BACK in to resolve an issue the caused. When we came for the refund they did give it and didn't cause much more of an issue but this is going to be the last time we visit this location.

Oil change was fine, but the service person came out to show me a filthy air filter, claiming it…read morewas mine, in order to convince me to replace it. I declined and checked my filter when I got home; it was fine. He must keep that filthy one around for effect. Not cool.

Very fast paced, José was helpful and educated me on my car issues . He's GREAT…read more Clean place friendly energy.

I have been a Mavis customer for the past three years and have had multiple services done on my…read morecars at your Somerset location. On 11/19/2025, between 3:30 PM and 4:00 PM, I brought in my 2007 Honda because it was pulling strongly to one side. If I let go of the steering wheel even for a second, the car would drift toward the sidewalk, making it a serious safety issue. When I arrived, Jose (name provided by Eddie) took my keys and had a mechanic inspect the vehicle. After the inspection, Jose called me inside and told me that everything was fine with my vehicle and that all I needed was four new tires. I knew this was not accurate because worn tires alone do not normally cause such a severe pull. I asked the mechanic who inspected my car whether installing new tires would fix the issue, and he immediately disagreed. He pointed out additional problems with the tie rods and other components, confirming that the vehicle had more significant issues. When Jose overheard this conversation, he became aggressive and said, "You need fucking tires. I told you. you Don't follow recommendations." He then walked away, ignoring me. I asked for the manager, and Eddie stated that he is the manager. When I asked Eddie for a cost estimate for the necessary repairs, he looked at me with a smirking, dismissive expression. He stared at the computer screen and began mumbling, pretending to be professional while clearly gaslighting me. His behavior was extremely unsettling--something I have never experienced at Mavis before. Eddie never provided a cost breakdown. I asked him why he was behaving this way when all I wanted was to have my car properly diagnosed and repaired. I also made it clear that I had no issue purchasing new tires as long as the main safety problem was addressed first. Eddie responded by saying, "I make a lot of money. I don't need more business." This statement was alarming and completely unprofessional. At that moment, it became clear that neither Eddie nor Jose had any concern for customer safety, ethical conduct, or even the business's reputation. Their actions were not just unprofessional--they were parasitical, showing a complete lack of morals, accountability, or respect. Based on their conduct, it is clear that these two employees cannot be trusted, and they should not be allowed to interact with customers inside the garage area under any circumstances. Their behavior raises serious concerns regarding honesty, safety, and proper oversight.

Great service and prices. Very friendly and attentive. Had my oil changed and they did not try and…read moreupsell at all

Went in for a check up was told everything fine and charged $200 total and left with just air…read morefilters changed Next week I went to Mercedes who ran tests and were able to tell me a different more accurate story. I guess this shops fine if you just need to change your tires

It's the rare repair shop that has you running back to the dealer to save money on a muffler. Long…read morestory short Midas wanted $1,500, the dealer came in at an even $1,000. The explanation... none really. Maybe everything they touch does turn to gold. Back in the day, when factory mufflers rusted through every two to three years, Midas guaranteed their parts for as long as you owned your car. I even remember an ad where "Old Man McCreedy" would bring his ancient Model T in for his umpteenth "free" muffler. Now that mufflers routinely last ten years or more their guarantee is largely illusory since most people dump their cars long before then. There's a common scene in many old movies where the unsuspecting customer asks how much will something cost... "how much you got?" comes the smirking reply. When your dealer is the low cost provider, watch out. Two stars.

I was very pleased with the service received today. Save me $2000 for muffler compared to the…read moreprice from the dealership. Was friendly had my car within 2 hours after the part was received. I would recommend there to my friends.

I had started my car in the morning, and then left the keys inside. The doors locked and the car…read morewas running w the keys locked inside. This service was quick to respond, communicative and professional. I highly recommend!!

From the owner: Offers emergency 24/7 roadside assistance, jump start services, tire change, fuel delivery, and…read morelockout services. Give us a call today! Hablamos Espanol!

I dropped off my car at the North Brunswick, NJ Pep Boys location on a Monday at 11:30 AM for an…read moreoil change. Previously, about two months ago, I had my rear brake shocks replaced at this location, but they had been acting up recently, so I requested they be inspected as well. After waiting for hours without any updates, I called the shop and was assured the service would be completed by closing time. However, an hour before closing, I was informed that the work would not be finished until the next day at 10 AM. When I arrived the following day at 10:40 AM--40 minutes past the promised time--neither the oil change nor the brake inspection had been completed. What made it even worse, was how the staff seemed to be joking around while I waited on line, and not taking what they were doing seriously. A complete lack of professionalism. Additionally, I noticed multiple car keys left unattended on a desk, posing a significant security risk. This lack of professionalism and declining service quality has convinced me never to return to this Pep Boys location. Legitimately, they are the worst.

I called pep boys this morning with a tail light that needed a bulb change. I was told to come in…read moreand that they could help right away. I was surprised but thankful that my issue was resolved so quickly, within minutes . Thankful the gentlemen helped me and didn't try to charge me an arm and leg.

Love these guys…read more Fixed my tire (after the dealership was trying to screw me over) and they do oil changes $15 cheaper than the dealer. Servicio bueno y hablan Espanol.

I went here for a battery installation and to get a used tire . I get home and my tire is…read morecompletely flat . They said that they would change my tire and to come back . I called them later to get the tire changed and they said they cannot change a used tire. This is not what they told me when I first came back . These people are not truthful and will lie just to take your money. Save yourself time and headache and find a better place . They could have simply exchanged the tire. I just purchased it from them . People work hard for their money they should not be taken advantage of .

Driver came 30 minutes prior to the scheduled pickup time and was very rude and nasty because I…read moretold him that I would not be ready until after 8 (the scheduled pickup time). He left and was super curt on the phone when I called to ascertain if he would be picking up the car. Needing your car towed is stressful enough, no one needs a rude driver exacerbating the situation. I would NOT recommend this company.

I've been having problems with my car and needed a towing service from the shop. I called Hector's…read moretowing and the owner told me it would take some time because of rush hour and such little notice. he gave me an estimation of an hour, which I really couldn't wait for but took the chance because I called other towing services in the area and they were charging way too much! The driver came in less than half an hour, I was so pleased at their service and willingness to help. They were great and helped ease much of the stress from all my car troubles. Thank you guys!

DCH used to be a great place to take my vehicle for service . I was a loyal customer of theirs for…read more14 years. Yes their prices are high but I enjoyed their expertise, thorough work, free shuttle service, and clean and inviting waiting area. But on my last visit I was quoted a price over the phone for tire replacement and a regular oil change and multipoint inspection. When I arrived for the appointment the technician gave me a price a couple hundred dollars more than that. So I requested to speak to the manager. When I explained the situation to the manager he was very short and agitated with me and said that if I didn't have the quote in writing there was nothing he could do. After I canceled my appointment he sarcastically told me to have a nice day on my way out. I haven't been back since. It's a shame as I only take my vehicle to dealerships and now have to go further out of my way to a dealership that is more considerate.

I have a recall letter telling me to bring in our family's 2024 hybrid RAV4. I called the number on…read morethe letter, and the nice man who answered said the recall scheduler would call me back. That never happened. Over a week later I used the web site specified on the letter to try to schedule the recall appointment. The site says I *can't* schedule a recall appointment by the web site, but they do offer a live chat. The person on the chat again said they'd have the recall scheduler call me back. It still hasn't happened. Either they are incompetent or they are deliberately stonewalling to avoid a free service.