Ilia has been my car insurance agent since 2011. His quality of service is unsurpassed! He always…read morefinds me the best deal, is incredibly responsive, and is an all-around nice person as well! I cannot recommend his services highly enough. If you're looking for somebody who will take great care of you and get you the best possible coverage at the best price you need to contact Ilia.

Excellent customer service, communication, answers all questions & smooth transactions my family…read moremembers are happy customers as well, ver highly recommended!!!!

This is a review for Shawn Pirnia a rep of Mercury. Shawn worked all weekend during a holiday to…read moremake sure we received insurance so we could close escrow, The escrow date got moved up 3 weeks and he went into action. If you need someone to help get things done quickly and is pleasant, call Shawn )310) 533-6000.

Brianna Balaja is the best! I'm genuinely happy to be writing this note to say how great my recent…read moreexperience was with Mercury - especially with Brianna as my claims agent. My car was stolen, and it easily could have turned into a nightmare. Instead, Brianna took exceptional care of me. She truly went above and beyond, and if this is the Mercury way, that says a lot about the company. After the first body shop completely dropped the ball, costing me ten days of rental coverage while they held my car and did nothing. Brianna stepped in and immediately reassured me that this would not be my experience going forward. She connected me with a Mercury-authorized body shop in Pasadena that was, honestly, an excellent, wonderful 'unicorn' of a shop. In other words, they did a perfect job. She handled all the details with Mercury and helped me in ways I didn't even expect. Throughout the entire process, Brianna was consistently kind, calm, and steady - never flustered, always clear, always supportive. Last year, when a friend's car was stolen in Canoga Park, Mercury handled that situation beautifully as well. I'm really grateful to be a Mercury customer, and especially grateful that Brianna was handling my case.

What can I say, she is the best agent around…read more I have been using AAA and was over paying for a service that could be canceled at any moment. I am an uber driver and was worried I was in the grey zone while driving (AAA could decline repairs based on ride sharing). I heard about Vanessa and Farmers coverage from another uber driver. I called her and I am saving $200 a month, and I'm now fully covered while driving for uber (commercial coverage). Vanessa got me the same coverage limits for 60% of the cost! Would highly recommend giving her a call.

Vanessa is an amazing agent, she takes the time to explain to me how payments are charged, when…read morethey are charged, and why they are charged in the order billed. I ask a million questions and she answers a million and one of them! She's actually kind of cute too when I saw her profile on faceobok, but that's besides the point. The best part was that she beat the prices and coverage of the insurance policies I had before, and she put up with my annoying habits of comparing every penny to coverage level. Anyways yeah, I'm happy.

For some reason my previous review posted for Torrance instead of the Downey/Long Beach office…read morelocated off the 91 hwy. Long story short, the Torrance office completely rocks. They won't tax you heavily and they are very honest. I've been with them for YEARS. I have moved very far and they still provide services to me. They are like reliable family at this point.

Oh my god what a wonderful agency I've been coming here for 15 years. It says the best customer…read moreservice and the easiest ways before I'm transactions not only allowed you get great bundle discounts, including auto home and other rentals but they really go the extra mile to make sure you have the lowest rates with the easiest transactional activity they also speak

I have to stop and write a review immediately! It's a…read moreSaturday afternoon and we are thinking of purchasing a used car. I texted my agent Desiree to ask how it works when someone gives you keys to drive their car for the weekend so we can see if we want to purchase. Very soon after she text back and gave me a full explanation! I cannot recommend this company enough, they are fantastic and wow, small issue but we were concerned and she alleviated our stress. We have our personal and business with them and are just so impressed. John and Kelly Barry

Home and auto insurance renewal came around and both policies went up for a few hundred dollars…read moreeach. So I contacted Olson Duncan for some help finding new policies. Being in Southern California, it's becoming more and more difficult to find any insurance company that would write new policies. Thank you Nedi for making the process so easy!

My bill would constantly fluctuate and the agent seemed very uninterested in helping. He wasn't…read moreclear about the price difference and didn't propose any changes like other agents. I'd often call the office and get a voicemail with no return call. Getting the insurance was quick but I switched because there was very little support.

Since the first day my experience was pretty bad. I was at Honda buying a car for someone else and…read moresince they have the Allstate agency there they offer me their insurance. I accepted for them to give me a quote and they told me they could give me a better price than my current policy. I asked if they're sure about it and they said yes, showing me the price. So I cancel my old insurance and when I got their insurance they said they're sorry, there was a mistake, they could not give me the price they offered me. For sure I got very upset. At the end they gave me some gift cards as credit for the price they could not match. Even when they try to fix it, I wasn't happy with what happened. First, they still lied to me. Second, they wasted my time. And 3rd, the following policy (after 6 months) came without the gift cards so at the end I ended up paying more that what they initially told me. I didn't contact them because I was so sick of that so I decided to pay the extra money for my peace of mind. Now it's time to renew my policy again. I had a minor accident in February. I'll include the pictures so you can see how small was the incident. I just found out they are increasing my policy from $946.34 to $2717.30!!!!! Yes, you read it right. I just contacted the person who managed my accident claim to see if I killed someone (sarcasm). I just don't understand how they can increase my policy from $157.7 to $452.9 PER MONTH. I don't get it. When I received the new policy I was convinced it was a mistake so I called them to ask. And that's absolutely right!! They're charging me $452.9 PER MONTH. Please see the damage of the car in the pictures. So, please do yourself a favor and DO NOT GET ALLSTATE INSURANCE. And of course I cancelled my insurance coverage with them and already got a new insurance for $180.00 per month.

We have been with this broker for our autos, homeowners and rental property insurance. We're with…read moreMercury insurance. The best part working with this broker is for any questions or concern, I only have to speak to one person who's familiar with our insurance needs and always very prompt in getting back. That saves a lot of time and unnecessary hassle. And certainly I appreciate that!

Julie is the best insurance agent. Very homest & very reliable. She will attend to your insurance…read moreneeds. Ive been with her for years and never disappointed me. Thank you Julie! God bless!

This is like the Gucci of all insurance agencies!! You walk in and it's like walking in to a high…read moreend luxury store! Its so cute and modern and to top it off they are extremely knowledgeable, inexpensive and really care about you being properly covered. They have the Farmers Ins division but if Farmers does not take you they have many other options! I'll be a long life client. Mimosa was extra icing on the cake! Thanks Virginia!

They have re-opened for in a office appointments, yay! My child takes lessons across the way the…read moredance academy and while waiting I noticed they were still open at 6:30pm on a Friday. I walked in and changed over insurance for my home, auto and business while I waited for my daughter. When my daughter was off, I brought her over and she played with their 3 year old who has his own play area while we finished up, That was sooo nice! They are a small family business and I'm so happy I was able to support them! Thank you for making my insurance experience so easy.

Would've rated zero stars if possible. After submitting photos of house for insurance…read more purposes from Mercury , FIA never got back to me if Mercury would issue a policy & if not any other optional companies that would. First communication was on 8/19/2024 & last was on 12/4/2024

I can't compliment FIA staff Alan and Rosa enough for years of great consumer service and…read moreexpertise. I unfortunately had to file a claim recently and they handled it promptly and the process went smoothly and quickly. As usual, they followed up to make sure I was taken care of by the insurance company and were willing to intervene if needed but it wasn't necessary.

Since I can't delete this I will for now, give this a middling review, I had previously given this…read morea low review because I thought they just ignored me, but they were swamped and finally contacted me and will have an appt. to see me and if all goes well, can give them a higher rating.

I have been with Post for over 10 years. I love everything…read moreabout them the employees, service. You just can't beat them.