Great pre-sale customer service (friendly and professional person came to measure room and store…read morewas well stocked with options) but price quote was almost double the second quote I received for comparable quality carpet and installation service.

Have to be open to make the sale.... Went there twice. Both times the hand written sign said it was…read moreopen. I really wanted to do business with this store.... Went up the street and placed my order. The store was open when it said it would be.

Just completed replacement of 1,900 sq. ft. of hardwood flooring. Matt and Tim were very…read moreprofessional throughout the process. The installation crew (Colleen and the two Danny's) were exceptional. Three and a half week project from start to finish, including some weekends. Vacuumed the entire work areas before leaving every single day. Only a few flaws that we identified and they resolved all of them. We're very happy with the results. Would certainly recommend them.

We had LVF installed approximately 3 years ago. When they came to our home we explained part of…read morethe installation would be in an area with ceramic tile. We were going to remove the tile. We were told no we did not need to - they could go right over it. The installation raised our eyebrows a few times but Tim and/or Matt were responsive. A little over a year later one of the planks was cracking because it ended on a grout line. Tim came out - with a new installer- to look at it. Tim basically told us we were on our own UNTIL his new installer said it was on the company due to being installed incorrectly. Tim said he would fix it 1 time only. I advised that would not be the case because his installer messed up. Anyhow, that portion on floor was replaced. Well here we are just over another year and we have same issue. We have been told we would be charged $150.00 per hour. Our response was same issue how can you charge us. Then I was asked if we had any of the product. I said yes 1/2 box. Then we were advised the flooring company went bankrupt so they couldn't do anything. What would they have done if we agreed to pay $150.00 per hour?? They were great when there were no issues!!

Anthony offers incredible service and the best carpet cleaning on the island. We have our carpets…read morecleaned 2x per year, and each time he comes through with incredible service, kindness and a reasonable price. He's old school and has done a lot for island and its residents.

From the owner: Area rugs, Wall to Wall carpets, Tile and Stone Floor cleaningread more

They showed up at our house in Falmouth smelling of booze. We did not say anything because they…read morecould just be smelly from the night before. They had two seams on the rug that you could see a mile away. At the seams the carpet pile is running in opposite directions. What horrible, un-trustworthy workmanship.

From the owner: We are the Vineyard's most exclusive and sought after flooring company. Parker Carpet tailors to…read moreeach individual and there fabrication needs. We are all about the art in carpet. A huge plus is we are local fast and affordable.

The absolute best carpet cleaner EVER !! Thorough, timely, responsive and affordable !! Thank you…read moresoooo much Bob !

From the owner: BK's Carpet Cleaning in Vineyard Haven, MA serves Residential and Commercial customers. We have…read morebeen proudly serving all of Martha's Vineyard since 1990. My wife Sandra and I worked together for several years before we had our first child. I now work alone but still get the job done quickly and thoroughly. We clean carpets, upholstery, tile and grout and also area rugs year round. If you are a returning customer I would like to thank you for your loyalty and patronage. If you would like to use BK's Carpet cleaning, we look forward to providing you with excellent service.

I went to Ideal for pricing and product idea's for my living room, from the moment i walked in the…read moredoor i felt welcome and invited to ask questions. By the time i walked out the door I had everything i needed to make a decision. From start to finish including the install everything was handled professionally and I will definitely go back the next time I need flooring. Thank you for making everything so simple.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

Purchased a stair runner from them two years ago. Great customer service and they work in your…read morebudget. Sadly someone dropped bleach on it. Within 48 hours I had a new runner installed. The owner gave me a great deal and got the installers right out. The installer was professional and nice. We had a great conversation. I'll go back to them for sure. They treat you like family.

Can not stress enough how talented this team is. We were lucky enough to be able to get Bostonian…read moreFloor Company on board and let me tell you , they did not disappoint. From their professionalism to being detailed oriented I would give them a 10 star but this app only allows 5.

I had called several floor sanders who either didn't call back or told me to wait four months --…read moreand one that came, gave an estimate, said he could do the floor in two weeks, then disappeared (hope he's ok). I was getting desperate. . Someone in my building, a contractor, recommended this company. John asked for a video of the space to save time, instantly provided a very fair estimate, and said they could do it in a week. What!? So of course I said yes... then immediately got scared. My concerns were somewhat put to rest when I saw all these great reviews - but there were so many that I was skeptical that they could really be that good. I can now tell you YES they are THAT good! They did an outstanding job - we have sanded and refinished floors ourselves so we know all the expected glitches - which there were NONE- and the level of skill these guys have to have to do such a quality job. John and Sang (who did the work) also communicated beautifully- even texting to let me know when they were 5 minutes away. They left the space perfectly clean with no debris whatsoever. I feel incredibly fortunate to have found this company because no other floor company came close to their responsiveness and professionalism. And the superior work speaks for itself. Do not look any further, folks!

Recently I had two carpets cleaned by Juan from Stanley Steemer…read moreHe was friendly and efficient and did a great job. This is Marilyn from Wareham. I would have Stanley Steemer again and ask for Juan.

The web site had a special offer for 3 rooms. I made an appointment. I have 3 rugs in 3 rooms. When…read morethe employee arrived (40 mins later than the updated call from the office), he said the offer was for wall to wall carpet only. This was not made clear on the web site. To a homeowner 3 rooms is 3 rooms. This is a bait and switch. Their policy needs to be stated up front on the website. I believe they know what they're doing and hope that the homeowner will go ahead and pay for the 3 "carpets" not the 3 "rooms". I would not, and sent the employee away. waste of my time and his.