I've had consistently good experiences at this Home Depot. The employees are friendly,…read moreknowledgeable, and always willing to help when I have questions or need to find something. The only downside is that the parking lot can occasionally attract some loitering or other questionable activity. It doesn't seem to be a major issue, and it looks like both Home Depot and its neighboring business are making an effort to improve the situation. Still, it's worth staying aware of your surroundings, especially if you're visiting after dark. Overall, it's a good store with excellent staff, and I'll definitely continue shopping here.

Does anyone answer the phone here? Let alone answering & saying The Home Depot.. then hold. I was…read moreon hold for 13 mins, long enough to drive from my house to the store. They picked up when I got to the store & was standing at customer service. This is crazy! They weren't busy they were standing at the customer service desk talking. I was floored! Called The Home Depot at Tarmonto they answered & helped immediately & was helpful in the store. Won't be returning to Cave Creek store.

Always so helpful and I always find everything that I need!! Paints, tools, pool supplies and so…read moremuch more!! The staff is so patient and have even shown me how to use a product the best way. Always getting in new items and even have really cute gift items and especially Arizona themed items!! Great barbecue items including grills and fabulous sauces!!! And the absolute best place and best pricing deal for knife sharpening!! 4th knife free when you get 3 sharpened!!!!

Made another early run to Ace Pinnacle Peak to replenish our water softener! So thankful we've…read moregot a nearby Ace to just make home ownership easier!

Great selection of hardware knobs and handles for doors, drawers, cabinets and so much more. Lots…read moreof textures and finishes. Locks can be mostly re-keyed in store. Very helpful staff. Many different price points.

My name is Frank Rassam. I have been a loyal and frequent customer of your Bell & Tatum location…read moresince 2010. I shop at this store approximately three times per week, and there are months when I spend between $2,000 and $3,000. I have always considered Home Depot my primary store for my needs. Unfortunately, my recent experience has left me extremely upset and deeply disappointed.On February 4th 2026, I purchased an assembled Masterbuilt smoker Order # H0464-502286 that was displayed outside the store on clearance, reduced from approximately $899 to $274.Because the smoker was very heavy, I returned the following morning with a rented truck and hired help to load and unload it. This required additional time and expense on my part.After bringing the smoker home and attempting to use it, I discovered it was defective.Within a couple of days, I returned to the store. I was informed that because it was the last unit in stock, it could not be exchanged, even though I was within the 90-day return and exchange period. I was advised to contact the manufacturer, Masterbuilt.I attempted to resolve the issue directly with Masterbuilt. They only communicated through email, requested that I send a video, then claimed the video would not open, and failed to provide a phone number despite my request. I have attached proof of my email correspondence with Masterbuilt to demonstrate that I made a serious effort to resolve this matter responsibly.I returned again to the store on 2/12/2026 around 8:30 pm and spoke with a young cashier (a bearded young man whose name I unfortunately do not remember). He was respectful and genuinely tried to assist me. He confirmed I was still within the 90-day return or exchange period and checked inventory at another location (Talking Stick, Arizona), which showed three units available. To avoid wasting more time and money, I asked him to call that location to confirm they would process the exchange before I transported the defective smoker there. After calling, he was informed that they would not assist because the smoker had not been purchased at their store.At that point, I requested to speak with the manager, Nancy.I must also note that I had a previous negative experience with Nancy about a year ago. At that time, I was attempting to get assistance, and she repeatedly ignored me while speaking with someone else, even though it was clear I needed help. I chose not to report that incident because I assumed she may have been having a bad day.During this recent interaction, I calmly explained the entire situation -- the defective smoker, the rental truck, the hired labor, my failed attempts with the manufacturer, and the time and money I had already spent. I clearly stated that Home Depot sold me the smoker, and therefore Home Depot should take responsibility in helping to find a solution.Instead of taking ownership or offering meaningful assistance, Nancy became dismissive and frustrated. She stated that she has dealt with "customers like you" many times. I found that statement inappropriate and disrespectful, especially toward a long-term loyal customer.After expressing frustration, the only action she took was handing me a phone number for the manufacturer -- which I had already been attempting to contact without success. There was no escalation of the matter, no proactive solution, and no sense of accountability from store management.I also raised a serious concern: how is it acceptable for an assembled unit to be sold if it appears not to have been tested? What if this defective smoker had caused a fire at my patio ? Instead of addressing this concern professionally, she responded sarcastically, asking whether she is expected to check everything in the store before selling it. That response was unacceptable.This entire situation wasted my time, cost me additional money for transportation and labor, and left me feeling disrespected.I also want to state respectfully that I have an accent when I speak. I do not want to make accusations without proof, but I could not ignore the difference in tone I have observed in how I am treated compared to other customers. If there is any bias involved -- cultural, racial, or otherwise -- that is deeply concerning and should be reviewed seriously.To be clear, I am not requesting compensation. I am requesting that this complaint be formally reviewed and get addressed professionally I respectfully request a professional response and confirmation that this matter is being reviewed. Sincerely, Frank Rassam

Today's visit was an exception. In the past, I've wandered around aimlessly with no employee…read moreavailable. Today, multiple employees led me astray. We came in for tape but too many other things caught my eye-- the garden ornaments, the barbecue items--no wonder my husband gets lost in these stores. They had what I needed (and a few things i just wanted.) Everyone was helpful and Denise checked us out with a smile.

I am done with Artie's Ace Hardware. Never again. I don't expect a celebration when I walk into a…read morestore, but when half a dozen women are socializing at the counter and seemed bothered to help a customer, you gotta ask yourself do they want customers at all?! The vibe was like I was shopping at a truck stop, "Whatayaneed Mack?" No wonder they only have 2 1/2 stars on Yelp. Karsten's Ace on 32nd St & Shea will be my go to from now on.

I went to Lowe's with an electrical question. They were not really able to answer my question…read more One staff did give me a reference to contact so I thought that was nice. Something to deal with quickly. I was somewhat surprised to see Halloween decorations going up already. They have their own parking lot and WiFi in the building.

Lowe's Home Improvement garden center is well stocked in the weeks before Mother's Day…read more Beautiful selections of annuals and perennials, hardy shrubs, house, plants, hanging plants, and bedding plants. This is a great time of year to take advantage of the spring price break. The garden center, Attendance are knowledgeable and helpful.

Great service they have what you need Been going to this…read morelocation since it first opened they will get you taken care of !!!!

This place has always been a great help. Nice and relaxing as a newbie to welding, it is not…read moreintimidating. Friendly faces very willing to help with as much as you can. Always coming back

My husband is in love with this ACE location and I am often the reluctant shopper who accompanies…read morehim. Somehow, I always end up with some little item I didn't know existed, a replacement part I'd given up on or this time, a unique gift. My friend had recently been reminiscing about regional Midwest sodas of her youth. While wandering around waiting for my propane tank, I spotted the unusual green bottle (among some other unknowns) and immediately grabbed a few. Certainly NOT what I expected to find in a hardware store, but she will get a surprise in her Easter basket instead of a chocolate bunny.

The mass excitement my three kids experienced when we walked in and saw Needohs quickly disappeared…read moreas the cashier told us only two allowed. Like some squishy dictator she didn't even let my kids pick color- just handed them to us. I asked if my oldest son could buy his own and was told absolutely not. So we left with one kid crying. The cashier told us to come back another day but as long as she is working it'll always be a limit two. I'm clearly not hoarding or reselling these- all three kids are with me. To simply not care one kid is left crying is unbelievably poor customer service. Seemed like the cashier got enjoyment out of her "power" as well.

Always a large selection merchandise, but Help can be spotty. It's one of the only shows in town,…read morehowever.

I love the plant department I could spend all day in the garden center!! Staff are always helpful.read more

Great, knowledgeable, helpful staff. Masonry, plumbing, wide…read moretool selection. Their prices beat their competitors. The co owner is lovely--she even helped with Christmas shopping ideas!

This place is amazing! Just tell them what you're trying to…read moredo, fix, or build and they come up with solutions and options.

Visited a second time, this time trying to find sugar bush and shockingly they had it!…read more This time I came at an off hour and was able to get assistance, the visit went a lot more smoothly than my first visit! I'd totally come back for smaller unusual plants (but only off hours as assistance is a must!). Prices were fair and reasonable. The checkout process was easy.

Black Mtn. Had a wide selection of roses with great service; would highly recommend to anyone in…read morethe Cave Creek area!