Based on a girlfriend's recommendation, I purchased & ordered some cleanser from the Home Depot site. I was going to pick it up on my way home. About 15 minutes after the order went through, I was notified to pick up my order! Awesome! I stopped at their pick up desk. Staff were ready to help. I showed the e mail with the Scan bar code. My order was bagged and ready to go. Easy. I didn't notice until I got home that the brand name had been substituted despite the fact that it look almost identical to the bottle I saw. I quickly did a Google search to find out that both brands were very similar in ingredients. Ok worth a try. I was pleased with the results and see that another cleaning is necessary. Large parking lot and WiFi inside the warehouse. read more

See all

I've had consistently good experiences at this Home Depot. The employees are friendly, knowledgeable, and always willing to help when I have questions or need to find something. The only downside is that the parking lot can occasionally attract some loitering or other questionable activity. It doesn't seem to be a major issue, and it looks like both Home Depot and its neighboring business are making an effort to improve the situation. Still, it's worth staying aware of your surroundings, especially if you're visiting after dark. Overall, it's a good store with excellent staff, and I'll definitely continue shopping here. read more

Does anyone answer the phone here? Let alone answering & saying The Home Depot.. then hold. I was on hold for 13 mins, long enough to drive from my house to the store. They picked up when I got to the store & was standing at customer service. This is crazy! They weren't busy they were standing at the customer service desk talking. I was floored! Called The Home Depot at Tarmonto they answered & helped immediately & was helpful in the store. Won't be returning to Cave Creek store. read more

The Home Depot Nursery is definitely your one stop shopping for all your plant and landscaping needs!! Succulents, shrubs, perennials and annuals. So much variety for both indoor and out. Excellent pricing!! Usually someone on hand to guide you and answer questions. read more

See all

Melanie and Jimmy are both very friendly and helpful. I came in to get a couple of parts to fix my sprinkler line and I was greeted and pointed in the right direction for everything I needed. I had a very pleasant experience. read more

It was nice. Very well stocked. Christmas and Halloween decor galore! The garden center was filled with an excellent selection of plants IMO. Impressed. I got some herbs for my garden. read more

See all

Does Home Depot believe in having employees in their stores? There is no one in the flooring not the blinds . It's the freakin weekend! Service was great. The people I worked with were very nice and they could. But the stores procedures are making them ineffective. The cash register machines were rebooting and the lines were long at the checkout. read more

This place is full with absolute assholes. I bought a visa gift card from there and the second i activated it all the money was gone. it was fraudulent. i went there maybe 5 times to get it figured out, i would spend about 30-50 minutes there each time with no resolution. The manger Ken only offered me 60 bucks to spend in store, not a home depot gift card, refund, or store credit. I had to spend 60 bucks right there and then. I DIDN'T NEED ANYTHING. And some other service rep with short spiky hair and glasses would be quite rude to me and seem annoyed trust me i was extremely annoyed having to spend every afternoon there. I was talking to him and he just completely walked away, Real great customer service guys!!!! Get better. I don't recommend this place they aren't helpful and are extremely disrespectful. read more

I was in this store to purchase a new $1,000 grill. I couldn't get any help and when I finally did, the employee started to help and then told me that someone else would have to help me and walked away. I was so mad that I left and went to Lowe's and purchased a $1,700 grill, they sold it to me at a huge discount after telling them the experience I just had. I ended up paying half price and received exceptional service. Not sure what happened to this Home Depot but they used to be exceptional, not in the last several times I have been in there. I am not returning. Somewhere along the way they forgot about customer service and lost a long time customer. I will go where they value return customers. read more

In here all the time, working and buying stuff, easy pro desk. It's a slow store so it bleeds into everything else, patience is key. lol

Flooring was represented as light grey flooring, Home Depot sold it to us not knowing it really was a a patchwork floor. All windows of boxes have light grey in the window They offered us 1/2 back of almost $3500.00 Think about shopping here, we surly don't deserve their rudeness Wonder how many of these floors they misrepresented , and all the people who are being treated less than read more

I understand policies and I do not want to be 'that guy', but the customer service could be better. I was picking up a 10' Ocotillo and needed to impose on a friend with a truck. So after going there several times over the course of a few weeks waiting for them to get more stock, today they had stock so I picked one. Then I was informed that they do NOT hold plants even when paid for. I even spoke to a manager, Bill, who just dismissed me. So now I need to co ordinate, go back in like two hours and hope the one or two that I would buy are still there, or I have not only been inconvenienced, but so has my busy friend. read more

Check your receipts and your bags the lady at the counter double charged me for certain items and then asked me if I wanted a bag for little items and never gave them to me after bagging them , didn't realize till after I left , cost me an extra 20$ in gas and a headache read more

This is one of, if not the best Home Depot I've experienced. Friendly, helpful staff that actually direct you to the right places when you ask where things are. For some reason parking never seems to be a pleasing experience at any HD, but it's ok. I wasn't in there to buy plants, but I did walk through and they appeared well cared for. The wood is good by modern standards, it was easy to find pieces I could use that weren't warped or full of knots. read more

Not sure what happened to the store, it used to be full of employees that actually knew what they were talking about, and cared about their jobs. Now, you're lucky to find an employee that can literally find their butt with both hands. Not only do they not care about your project or you, most don't even realize they're working at a "do it yourself" store. I think they're missing the idea. Let's not get into the fact that Home Depot, at least this particular store, has probably the worst building material in the valley. You sort through 50 pieces of lumber to get one decent one. It's so frustrating that you end up calling somebody else and paying the extra money to have them deliver quality material to your job site. What a joke. Not sure what happened to HOME DEPOT, but I wish they'd take a page out of the past. read more

My husband and I went to Home Depot last Friday afternoon and needed help with selecting a bbq grill and some plants for our new home. We asked for help and we were blessed to get Barry to help us. He went over and beyond the call of duty. He helped us pick the best trees, bushes and a grill. Did I mention that he did all of this during a bad downpour and wind of a monsoon! He even helped us load all of our purchases and took us through the nursery to pick the best plants. He is an absolute treasure of knowledge and an asset to Home Depot! read more

Warm weather inspired me to test out my green thumb. Home Depot sounded like a good place to start. They have everything. I bought some potting soil which took me forever to figure out which one to buy. They have so many choices; it's not even funny. I also bought some succulent cacti; I figure it's easiest to grow. Now, let's see how long i can keep these alive. Home Depot is very intimidating for someone like me and I think it shows. Most of the time when I walk in, I am offered assistance. For that I am grateful, Home Depot. read more

The Home Depot - My first attempt at gardening. - Hardware Stores Near Me - Cave Creek, Arizona

LOVE OUR HOME TOWN HOME DEPOT!! THANKS TO THE MGR's LUZ (her name means light in Spanish and she is!!) and Pam!! No wonder this Home Depot runs so smoothly every time we are in there! I can't believe they followed what I was trying to accomplish! I came in there with a very complicated ticket from the Thunderbird Home Depot (not at any fault of that store). My sister lives over by there and we purchased appliances together on Black Friday in order to get a special they were running. In hindsight, we should have purchased them separately but we wouldn't have gotten the discount. Once we purchased them together our ticket wouldn't let us separate delivery. This is where these girls came in. It was not an easy task. They figured out a way to move my appliances over to my own ticket so I could get my own delivery and keep my discount. Bless their hearts! They also helped me with a plethora of information on my new appliances!! They also talked to the Mgr. Sherri over at the Thunderbird store who was a sweetheart. I think it must be a prerequisite to work at a Home Depot! THANK YOU SO MUCH LUZ (you are a light that shines bright!), Pam -you are so patient and sweet, and Sherri for being a doll! Much appreciation!! read more

Things are looking up. We ordered a set of garage cabinets online, and today we picked them up. Linda at the special order desk was extremely helpful. She processed my pick up and had another associate, Rocky, grab my order from receiving. He even loaded my pick up truck with the order. So nice to save my back for the unloading. Linda and Rocky were great today, and I continue to enjoy improved service each time I visit this location. Thanks Cave Creek Home Depot!! read more

The Home Depot - Hardware Stores Near Me - Cave Creek, Arizona

Allison, the manager today, went above and beyond to help me navigate an unfamiliar store (not my usual hometown Home Depot) when I came in with a long list of unfamiliar things I needed for a big project. Never did I experience this level of attentive helpfulness in any hardware store. Thank you Allison for your kind helpfulness (to all around you, not just me) your patience, and attention to detail. It seemed clear to me that all who work with/for you enjoy and appreciate all that you do! read more

Pointless to go here--order online or somewhere else. Tried for more than an hour (at two separate times) to purchase a fridge and none of the three cashiers or appliance people could figure out how to do it. You have to have the mobile app to get the veteran discount (even if it's on your license), and when we returned items we purchased online, we got store credit that cannot be used online (wait, what?). Also had not a single two-burner cooktop in the store to even look at. Don't waste your time like we did. read more

Just bought a Christmas tree about 6 days ago and it is COMPLETELY DEAD. YES I HAVE WATERED IT...I called this home depot(I live in CC and I bought from them). The lady on the phone wanted to argue as to how fresh the tree is and that without a receipt I'm not getting a new tree. I bought on my credit card so the receipt part is fine. He attitude is what is horrible. The customer service SUCKS. The rudeness of employee is horrible. DO BETTER when your in customer service. BTW, I was overly nice on the phone. Now home depot should deliver me a new tree. read more

Misleading signs. Be careful here. The weekend manager, Gary, puts up false signage. They have a sign advertising "25% off evap coolers". The manager, Gary, claims it excludes portable evap coolers. Where on the sign does it mention that?! Then 1 cashier says "oh, the price already reflects the 25% off". The original price was same price as the sale price; we asked another cashier what the original price is & she says "oh I can't give you that. Bad management by Gary. read more

The Home Depot - Misleading Sign. "25% off evap coolers". Manager Gary says that the sign excludes portable evaps. Where does it say that, on the sign?! - Hardware Stores Near Me - Cave Creek, Arizona

Fairly decent Home Depot. Store is clean. Associates are actually quite helpful, and if they can't help, like when I was in electrical, they went out of their way to help find the answer and get the right person. Only issue I've had is incorrect price tags. A chair said $20, but another label said $25. Same with a shovel. And other products are just overpriced (looking at you Hampton Bay) when compared with the quality of the brand. I'd highly recommend this HD over the Lowe's across the street. read more

Honestly, this is one of the most helpful Home Depot's I have ever been in. I moved here from CA and can tell you that the stores there were typically packed and did not have the ability to help you with your project. I had to return something today. The gentleman manning the desk was very friendly. We will continue to come to this store and highly recommend it. read more

Attached is a online discussion with Home Depot. I was trying to purchase a special order product only available through Home Depot and Lowes. I called the manufacturer and they said I must order it through HD or Lowes as they cannot sell directly to the public. Home Depot and Lowes are the only outlet for this special order product and they have never had it in stock. The HD assistant states they can only order it once it's in stock in there system. I stated that you have never had this in stock and it is highly unlikely that you would order this product for stock. What is the use for this special order assistant if she cannot order anything. Virtual Assistant - 2:36 PM Hey! I'm Home Depot's Virtual Assistant. Virtual Assistant - 2:36 PM Which of the following can I help you with? You - 2:37 PM I see it is not in stock, but can I order one anyway? Read Virtual Assistant - 2:37 PM What's your ZIP code? You - 2:37 PM 85266 Read Virtual Assistant - 2:37 PM Virtual Assistant - 2:37 PM If you'd like a head start before I transfer you to an agent, copy & paste the Home Depot internet number(s) or URL(s) to the products you're interested in. Text 'skip' if you want to send them later. You - 2:39 PM 100662531 Read Virtual Assistant - 2:39 PM Thanks! I'm passing your info along to an associate who will provide you with product availability. Just a few moments... Shakirah G. - 2:41 PM Hi , my name is Shakirah and I will be assisting you today. My goal is to make sure that I address any concerns that you may have. I understand that you are wanting to place an order for an item that is out of stock. I do apologize, if an item is currently out of stock our website does not allow you to place the order. You - 2:42 PM But you have never had this in stock in the store. Read You - 2:43 PM Generac list only you and lowes is the place to get it. So what do I do? Read Shakirah G. - 2:43 PM Some items are not sold in store. The only way to determine if it is sold in store is the delivery option. If it says ship to store it is not sold in stores. You - 2:44 PM they won't sell it to me directly they said I need to go through you Read Shakirah G. - 2:44 PM If we do not have it available and if Lowe's does not have it available there is nothing you can do but wait. You - 2:44 PM but Generac has it available Read Shakirah G. - 2:45 PM Is it available on their website? How do you know they have it available? You - 2:45 PM I called them Read Shakirah G. - 2:46 PM Maybe they will soon send them back out to us as well as Lowe's so that we can distribute them to customers. Since they are not selling them directly. Shakirah G. - 2:46 PM Since we do not have any available at this time there is nothing else we can do until we receive more in stock. You - 2:46 PM why can't you just call them and place the order? Read You - 2:47 PM I can give you a deposit Read Shakirah G. - 2:49 PM That is not something that we do. We place (corporate) place the order in bulk. When the manufacturer says they will deliver to us then we receive. Shakirah G. - 2:52 PM At this time the manufacturer has not informed us when we will receive it in stock. Shakirah G. - 2:52 PM Is there anything else I can assist you with today? You - Now So you don't do special orders for product that is only available through you from the manufacturer? This makes it very difficult to do business with you. How can any buy anything from you? Thanks for nothing. I'll post this discussion thread on Yelp . So much for customer service read more

Don't do curbside pickup at this location. Got the e-mail that it's ready, came and punched in the info once I got here. 30 min later and still waiting. Maybe other locations are better at it. Whenever I deal with Lowes, I never have issues. If it was a water heater, I'd go in myself and get it. read more

Although we met with Designer Ken , 1 year ago, he has since retired. We recently completed the design process with Debbie Aston. With her guidance we made some major changes to the design and went with Thomasville cabinets in Trestle. The install was completed this past Thursday and we couldn't be more pleased with the quality of the product, design and installation. read more

See all

Huge fail, lazy staff, go to Lowe's. Stand around and get grumpy when asked to work. Never again. It is scream shame. This store used to be really good. They were helpful, friendly and actually made an effort to help. Not any more. Five employees stood around while an elderly staff member worked the only open register. She was having issues finding a price in one piece of wood and had to walk back to lumber 3,times while the line grew. Not once did any of the five even offer you Ella screwy stood chatting no more than. Six feet away. When I mentioned to a staffer, I was told, " you don't know what your talkin about." OK, I went to Lowe's across the street and I was very pleased. Lesson learned. read more

Ordered solar shades for inside my home on May 6 2023. Paid to have professionally measured and installed. Installer measured, blinds were delivered MANY WEEKS later incorrectly made. Installer left. No one followed up, it was my constant diligence and repeated phone calls that finally got someone to order replacements. Many weeks later, blinds were delivered correctly made this time, however, we again had to make multiple phone calls to initiate installation that was already paid for. After 13 WEEKS Installer finally shows. Installs blind in kitchen but damages the window edge, leaves blind uneven and walked. We are not holding our breath that he will return to fix the damages. I do not recommend Home Depot Blind Department or their contracted installers. read more

I often go to this Home Depot and on several occasions I have received excellent service and advice from Fran and PC. They are always helpful and say hello even if I don't need their help that day. Thank you from Russ Handyman. Thank you Fran and PC. read more

We recently ordered cabinets and counter tops for 2 bathroom remodels. Kim was fabulous! She is quick to respond and very helpful. We will be ordering cabinets for our laundry room and master bath from Kim. Thank you Kim for your professional service! The install went well. There was a miscommunication on their part and was quickly resolved. read more

I received truly outstanding customer service from Mr. LLoyd and his store team! I received a shipment that I had ordered from Home Depot online and when it arrived it was packaged in such a manner that it was impossible for me to remove the heavier items from the pallet. I called the Cave Creek store and relayed my dilemma and within an hour there were two strong gentlemen who arrived and unloaded the pallet for me! This is the type of service I was used to from the local hardware stores years ago but it was unexpected from a national company the size of Home Depot. I highly recommend you patronize this store regularly to help reward them for such excellent customer service! read more

Purchased countertops from this Home Depot. Sales person was very nice and helpful. However when given the option to pay for demo work to be done. Which we paid extra for. I thought I was paying for professionals. Not paying for them to ruin my cabinets so now I have to pay even more to get them fixed. I paid $400 extra for the guy to take a hammer to my tops that I could have done myself and used the $400 to repaint my cabinets. When talking to Home Depot they basically said shit happens. Which I understand and if I was told that I might have to touch up or fix my cabinets. I would have not paid extra for oh shit happens. A good customer service rep would at least have apologized and gave a $50 gift card knowing once you get there you'll spend $150 or more on other honey do's. read more

See all

Came here to buy a grill and received nothing but the best customer service. Found the grill we wanted and the staff was kind enough to help load it in our truck. The Home Depot has a great selection of grills at better price points than their competition. Easy parking, clean establishment. read more

A BIG SHOUT-OUT to Katie and her Team at the Carefree Home Depot A lot of people beginning with her on down the line went out of their way to help. I've lived here nearly 17 years and have spent thousands of dollars over the years in their store. They always go above and beyond to help and satisfy their customers. Always. It is the Home Depot culture - many managers and employees have come and gone over the years; however, their devotion to customer satisfaction is undeniable. Some stores act like they promote customer service - Carefree Home Depot delivers Customer Service every day, every time. Thank you so much Carefree Home Depot for all you have done. Thank you, Katie and Team!! You all did a superb job!!!! read more

After taking back two different gardwn hoses, I asked for a sale price on the third garden hose. They looked at me like I was trying to steal something from them. They kept telling me that it was a different hose and I had to pay the full price. I did pay the full price and walked out with the hose but definitely was being judged for asking for a discount on the more expensive hose. And when I checked out at the front checkout gal said I'll give you a discount if you open it Home Depot card. Ha ha. I had picked up according to my receipt a contractors grade hose by the same manufacturer. Turns out they have two of theses but different quality!! The first one I purchased was now buried in the garden department on the back wall in a horse trough, not with the other garden hose selection bay. Definitely not good customer service today. The picture is of the hose from Home Depot which is the second one I had purchased and lasted less than three days. read more

The Home Depot - This is the $49 garden hose 150 feet long. It lasted less than three days. - Hardware Stores Near Me - Cave Creek, Arizona

Home Depot in Cave Creek is my home away from home. I love everybody that works here and they always help me whenever I need it. My mom has been bringing my three sons here for the kids workshop on the first Saturday for years, and they still look forward to it even though I have one in middle school! read more

I bought a new Samsung refrigerator. They delivered it but couldn't hook it up or take the old one because it was hooked up to a water softener. Why on earth didn't they ask that question before delivering it? I could've had it already to go for them. Am I the only one in the desert with a water softener? The delivery guy even said that previous clients were mad because of this. Like I don't have anything better to do to try to work this out and I'll bet you money it's not a simple phone call. The delivery guys were very nice. I must give a shout out to BARBARA who went above and beyond to help us with our purchase. Super knowledgeable and didn't rush us at all. She gets 5+ STARS! Update: Got someone on the phone right away. No hassle and they came and picked it up. read more

Tim the Manager... big thumbs up. Thanks for your help today. Cory (or Cody, I can't remember), you also rock and provided excellent customer service! Zach, Jody, you are appreciated. Y'all even helped me to my car w a heavy item. Thanks! read more