I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

Prior to Thanksgiving, I knew our house needed a cleaning. I tend to be the neat freak in my house…read morebut admittedly, I don't always have the time or the energy to stay on top of things. Took to the Google machine to search for a cleaning service and came across Tucked & Tidy. Lauren was beyond responsive to my initial inquiry and came by to do a consultation. We schedule the cleaning and the rest as they say was history. But I will tell you about it! Lauren's team came through right on time as they said. I left my house in their hands as I headed out for work. Lauren came across something and immediately reached out to me to make me aware; I very much appreciated that. Long story short, I returned to an immaculate house. What I paid was well worth it, no doubt about it. I will definitely be booking Lauren and her team in the future for home cleanings.

Betty is a real old school house keeper. She cleans all the…read morebasics but she also goes into areas of your house that most cleaners would never touch. She is always on time and keeps going until she's satisfied. I consider myself lucky to have found her!

Hello, I appreciate…read morethe services provided by Betty, Betty is working for us from last 4 years and I am really happy with the services she provides and its always on time job, perfection at its best and always fits in my busy schedule. Thanks Mohit

I hired S&G Cleaners to deep-clean my late father's home before listing it for sale -- a stressful…read moreenough situation without added headaches. The $6,400 job was mediocre at best: multiple areas were left dirty, including the garage I had explicitly asked them to sweep out, and they never responded to my follow-up email about the unfinished work. What made things far worse was that they overcharged my credit card by nearly $3,000 -- I only caught it because my bank flagged it, and getting the refund took over 90 minutes across multiple phone calls. The billing process itself is a mess: seven-plus vague line items across my statement with no clear description of what any of them cover, and the timing of the refund (issued in May for April charges) created credit card complications I had to spend another 30 minutes resolving. I understand mistakes happen, but the combination of subpar work, a massive billing error, confusing charges, and complete silence after my complaint makes it impossible to recommend this company.

The worst possible cleaning service and the most unprofessional managers/ schedulers that you can…read moreimagine . They re-schedule multiple times and their cleaning crew ( who don't speak English or claim that they don't speak English ) arrive at timings other than the scheduled time upsetting all your planned activities for the day Once they arrive they call their manager who increases the rate of the service... and if you are not ok with it - they just simply cancel after putting a call to their manager and leave. For the sake of your sanity - avoid this cleaning service who call themselves 'Professional' !!

I have had nothing short of a great experience dealing with Total House Cleaning. From the owner…read moreBetsy to the regular team who attend to the house every other week, I couldn't be more pleased. When I was searching for a new service last year, I interviewed a number of companies and was impressed with Total House Cleaning for their fair pricing as well as their overall commitment to be fair, honest and above board in their business practices. I chose to give them a try and I couldn't be happier. I use them bi-weekly and the house is always immaculate. No stone is left unturned by my regular team and every time I come home it seems I find something new that has been cleaned. Also, the two team members who come every week are two of the nicest women I have ever met and you can see the value and pride they have in their work. I couldn't be more pleased with my choice.

This company is the best!! We have been using them for 2+ years and they do an amazing job!…read moreAffordable, reliable and so flexible when I have to reschedule. Can't say enough great things and very grateful for how clean my house feels after.

I've been using Maria's for over 20 years! They come in, clean everything and special items you…read morerequest and do a fantastic job.

I can't wait to have them back after my Reno is done! They are reliable and very good at what they…read moredo as well as being well priced. Maria is professional and easy to work with! She's been in business a long time,to her testament! Uh

First and foremost I have to compliment the level of professionalism from every Maid My Choice…read morestaff. All in all a great cleaning service and experience. Strongly considering changing our scheduled cleanings from biweekly to every week and I'm confident I'll be changing my rating from 3 stars to 5/5 stars!

From the owner: At Maid My Choice, we understand that finding reliable and professional cleaning services can be a…read morehit or miss. That's why we've made it our mission to provide exceptional service to all of our customers, every time. Our team is fully insured and background checked, and we come equipped with all necessary supplies to complete the job efficiently and effectively. Don't take a chance on a subpar cleaning service - choose Maid My Choice and trust in our team to provide the highest quality cleaning services for your home or business. Our top priority is the satisfaction and safety of our customers, and we strive to exceed expectations every time. With Maid My Choice, you have the ability to book us online from the convenience of your home. There’s no need for an in-house inspection. We securely collect all the essential information we need from you about your needs, and property online. We come out and clean and you relax and enjoy your sparkling home! Our services are among standard cleaning, deep cleaning, move in/out and more. Cleaning is our passion! Book us and experience the MMC difference. We look forward to serving you.

Highly recommend Brilux. They're easy to work with, provide clear and prompt quotes, and left my…read moreplace spotless. If you're looking for reliable people in the area, don't hesitate to reach out to them. I think the value is well priced and reasonable, I did a home cleaning regular, with a few added additions based off my needs. It was delightful.

On initial inspection after the cleaning was done, my home looked clean. After a day or two I…read morestarted to notice a lot of very easily reachable areas that had obviously not been touched (completely empty closets not being vacuumed, window sills not touched...) I had paid for the complete Move In/Move Out service but what I received was not even a decent regular cleaning.

I just moved into a new home, and was looking for a deep clean. After a recommendation from a…read morefriend , I took a chance with this company, and am very glad that i did. the 2 ladies that came were professional and friendly, and i thought did a very good job. after they were done, they asked me to check the house to make sure that it was to my liking. there were a couple of missed areas, but it was unintentional, and they were happy to go back to that part of the house. I would for sure use them again.