Worst grooming experience ever. I took my golden doodle in for a bath and a haircut and then…read moreshaved her to the skin. What worse is they left he paws full of hair and everything is uneven. Do not take your dog here. You will regret it!!!

HORRIBLE GROOMERS! ARE YOU AWARE DOG GROOMERS ARE NOT LICENSED IN MASSACHUSETTS AND ANYONE CAN…read moreGROOM YOUR DOG? My Cavalier King Charles Spaniel had TWO out of FOUR unbelievably horrid groomings. 1st so bad I took dog back. Manager couldn't believe how bad scissoring and eagerly took 45 minutes to redo her with next grooming at no charge. Next two groomings were fine. Curiously, those groomers are no longer working at PetSmart. Fourth grooming worse than first. She didn't clip hair between foot pads, cut only very tips off 1/2" toenails, hair sticking out all over. Feet trimmed on only one sides with under growth on other side uncut. Awful brush out. I brushed fistfuls of top and under coat when she returned home. Impossible to inspect grooming quality when dogs are excited to be picked up. Chest not clipped to breast bone or shoulders blended to pattern. I didn't want to put her through another hour of grooming, so I didn't take her back. I paid an extra $20 for shedding control and gave $10 tip prior to fully looking at dog. No shedding difference noted so don't waste your money! I complained after deciding to give them one more try and was told they only have one decent groomer and then the manager wasn't comfortable doing my dog due to my previous dissatisfaction. Was also told my previous appointment was with "in-training" groomer. I am disgusted with myself at even trying to give them another chance. Thought my problem would be resolved by asking for experienced groomer! Obviously, the dogs aren't checked prior to releasing!!! ARE YOU AWARE DOG GROOMERS ARE NOT LICENSED IN MASSACHUSETTS AND ANYONE CAN GROOM YOUR DOG? I worry about the safety of my dog as the groomers seem to come and go on a regular basis with most groomers "in-training". After my final and last conversation with the manager, I would NEVER trust the safety of my dog or spend good money for totally unsatisfactory grooming!

Awful employees working this location. Two times now have I driven 30 minutes to get my dog washed…read moreand was there by 6:30, the store closing at 8. And I have been turned away to get my dog washed due to two dogs being dried when I walked in. I was told it's not their fault and there's nothing they can do. If I'm in the store to groom by dog before your closing time of the dog grooming station it should not be allowed to turn customers away.

The store has a lot of stuff in it. Customer service is just okay. However this review is regarding…read morethe dog wash area that you pay to wash your dog. It is absolutely disgusting. now I haven't been to a ton of wash places as I usually do it at home... But I started going to Rumford pet a couple years ago. I figured $15 was pretty good when they offered everything and I didn't have to bend and put strain on my back etc. Very clean place. So I thought going to tractor supply it was probably the same thing. But I don't think they clean up in between dogs. When I went, only one spray was working. The other one was squirting out all different ways. And it was absolutely filthy. It's like they had five dogs in there previously and no one ever cleans it. The floor was horrendous. Even the tub and the handle that you hose with was absolutely disgusting. Who wants to bring their dog to clean them only to have them get out of a filthy tub and onto a filthy table? I know it was only $10 but still if you're going to pay for a service give the customers a decent place to work with. Especially since when I left there was a couple employees literally standing around doing nothing They could have gone in there to clean. But they didn't. I definitely don't recommend them for that.

What a difference a new owner makes. If you haven't been in here since it became Katz I suggest…read moreyou do. It s so much cleaner, better organized and smells better then it did before. They are offering a wider variety as well. I didn't purchase anything other than cat toys during my visit. My cat is on a very limited diet due to her allergies and while their offerings for premium cat food is impressive, none of them meet her strict requirements. This place would easily satisfy an owner of a pet with a normal or slightly limited diet though. Service was also friendly and helpful.

We came to Katz's after our new dog chewed through his walking harness. A store associate helped…read morefit my dog for a new harness, as well as, help us find some toys for our happy little chewer. I found everyone helpful and courteous. I loved their selection of food and treats. I would rather support a locally owned and run shop than the chain stores that are selling similar items at the same price. I would totally recommend this place.

I've been going there for my 2 crusted gecko lizards that's already passed away years ago then got…read moremy bearded dragon there and 9 has passed away. and then my recent bearded dragon that I got from there I bonded with her so much, and she passed away at the age of 3 years old. about 2 years ago is when she has died and it was before Christmas Eve too. but was hoping to get maybe a pet bird as a beginner bird parent. to be able to bond with. I've been a valuable costumer of theirs for many years.

This place is practically swarming with people ready to help you and answer all your questions!…read moreI've been having such a hard time finding answers on how to best care for my betta, and I'm so glad I found this place. I spoke with Shawna for probably half an hour and she never made me feel rushed or an inconvenience. She was so knowledgeable and kind, pointed me in the right direction with honesty and showed me some great products that will make my boy's life so much better. The owner was also extremely kind and helpful-- he made sure that I was taken care of while also juggling some other customers. They have a wonderful selection for not just fish, but all small animals, and I really appreciate the lengths they go to to make sure their animals are taken care of (they even have a separate closed room for the reptiles to maintain the heat). I'll definitely be coming back!

Wonderful loving care staff Short wait, maybe 15 minutes…read more Made me feel like my 11 month old 3.8 pound puppy was in the right hands to receive care

Always a tough visit. Personnel is very professional. Waiting area could be larger. They are…read morevery nice.

I love this location, it's so easy to get to with a huge parking lot (near Plant City too if you…read moreneed lunch/a snack/a drink....yum!) The staff was so friendly and knowledgeable about products. I was kind of freaking out over my dog getting a UTI and came in looking for a supplement that could help ease her discomfort before we were able to bring her to a vet, and the sales associate showed me a few options and knew all about each of them. I grabbed a powder supplement she recommended and signed up for their loyalty program. A minute later I had to go in and swap it out for the same kind of supplement but in a chew form after I talked to my dad and he said that would be easier for the dog to take, and the associate did my exchange with a smile (even though that was annoying of me! But hey, I didn't know!) So grateful for their help, and this item is one I continue to repurchase many many months later - it turned out to be the perfect thing! I only wish they were open a little later, I can never seem to get there in time during the work week. Very helpful and friendly staff here, and they carry all my favorite indy/more natural pet product brands. Support your local neighborhood pet store!

I used to like going to Barrington despite the high prices but the last time I went in there I felt…read morewith an insanely rude employee who was clearly having some type of breakdown and ended up yelling at me because I didn't want to have to drive all the way back there another day to get her manager to fix a huge overcharge. She kept yelling call my manager I don't want to deal with this. The other employee helped me. We all have bad days but if you can't deal with the public as issues arise, don't take it out on your customers. I will never go back to that store again.

I have been going to woof woof since I got my dog in 2019. I used to go to their New Bedford…read morelocation, and then switched to Bristol when the new b location closed. Everything inside is adorable and the treats are loved by my dog. They do a wonderful job hosting Xmas photo events and little pop ups through out the year. The staff is wonderful and cares about each human and animal that walks through the door. I love this shop! I'm excited to see what their new location will bring them!

I am so sad to have had such a bad experience with this store. When they opened their Warren…read morelocation I brought my toddler inside to get him excited for our puppy. We walked in two different times. Every time we went in the woman behind the counter completely ignored us. So we'd leave and I hoped coming back in with a puppy would inspire her to greet us with a simple "hello." We brought our puppy in and it turned out to be the opposite, she didn't even acknowledge us. She stayed texting on her phone, didn't even lift up her head. I was hoping to ask about a dog chew but she wouldn't stop texting to even look at us. It made me extremely uncomfortable. We walked around the store and left because it was so unwelcoming.

Excellent freshwater store, literally has everything you could want. Excellent staff, excellent…read morelivestock and plants. Top notch driftwood and hardscape selection. Just an excellent store, even better than I hoped when I stopped in while traveling. The only thing that disappoints me is it is 2hours drive from me. Why can't this quality of store be nearer to me on the north shore?

Finally a place that ACTUALLY takes care of their bettas! They're not in tiny cups.... They have…read morebowls with air flow and even some floaters. Super friendly and knowledgeable customer service, great prices, and a great selection of fish, plants, and decor.

We were visiting Mystic and came upon this gem! We had an…read moreincredible experience with the owner and learned a few tricks for our puppy at the same time . See for yourself you won't be disappointed!

The store has great selection and healthy items! The owners are kind and truly care about pets'…read morequality of life. It's a large space with lots of choices for pet food, toys, and good curated items. We will definitely be back.