I'm grateful to have found Dr. Becky when my senior kitty was nearing her end. She was…read moreaccommodating with last minute scheduling, reassuring, prompt, and helpful in guiding me through the hardest decision I've ever had to make. If you're in a similar position and looking for support, I'm so sorry. My heart hurts for you. I do believe Dr. Becky can help make a truly heartbreaking experience just a little less painful.

Dr. Schoenberg provided ideal, attentive care to our beloved 14 year old Jack Russell Terrier, Max…read more We had a different service lined up to help us on Max's final day, and when they canceled only 2 hours before they were due to come, we had the horrific task of having to make multiple phone calls to try to get help. I truly believe we were meant to find Dr. Schoenberg. She came exactly when she said she would. She was calm and caring and able to support us during this very difficult time. She explained things clearly, she handled things beautifully, and was so, so compassionate. I think the thing I noticed most was how she would pick up on the little things - the paw-print art we had on a shelf, that Max had done. The spot on his head that we kissed as we said goodbye. The things we loved about him, the things we said about him - she called attention to those things, and made it clear that this was about Max, and us, and how much we loved him. I recommend Dr. Schoenberg with my whole heart - you will have the best possible care.

Katie came out to see both of my 17 year old cats. My boy cat had an ingrown nail and Katie clipped…read moreit and he has been walking better ever since. My girl cat, needed an antibiotic shot. I immediately noticed a change in my cat after the shot. She is on the mend. Katie was kind, patient, and treated my animals with respect. My recommendation is without reservation.

I had had Dr. Parent visit my vet-averse cat on several occasions but most recently it was for a…read moremore dire reason. My cat had stopped eating, was isolating himself, and it was clear that a variety of circumstances were catching up with him. Even in the midst of my own struggles I was so impressed with how once we arrived at the decision to euthanize, Katie became a compassionate caregiver for me as well as the cat. I will always be grateful for how she helped both of us through the experience.

truly the best vet experience! everyone there is amazing and I really feel like they care about my…read morecat (my child). I have experienced many veterinary care groups that are understandably burned out and jaded, but it is such a better experience when I feel like they really care. this goes for all staff as well as doctors. Roan and I are so grateful

Arlington animal clinic is about two blocks from my house and very convenient so obviously I take…read moremy dog there. She doesn't seem to be afraid to go there, and the care we receive is always fine and professional although we don't have a specific vet we see. It is on the more expensive end, but I will continue to take my dog there because of the location.

From the tech to the Dr, my cat, Greyson was treated like a 'family member', and that's important…read moreto me, because he is my fur baby. The attention that the tech showed my Greyson was sincere. The Dr gave me the diagnosis, and I was surprised, but the Dr said it was normal, and told me exactly what to do so that my baby would get better. I took my other cat's that have passed away (20yrs, 17yrs) to the MAC and now it's Greyson's turn. The compassion and communication that he and I get is beyond any other Vet clinics that I've previously been too.

I moved to Melrose last year and had to find a vet near me. MAC staff are very nice and very…read moreresponsive. You do have to call in to book a new pet but it was pretty easy to make an appointment. Prior to the appointment they send you reminders with what you need to bring to ensure they have everything. My cat got fecal exam and bloodwork done. The vet and techs were very nice. The vet called in with results of her tests within a week and provided guidance on next steps. They will take good care of your pet!

We have been loyal clients through more than 36 years and three cats. Yet today we were "fired" by…read morethe staff for being 10 minutes late (due entirely to horrid rush hour traffic on route 28) and objecting to their refusing to see our cat due to their "policy" of not allowing what they delightfully called our "tardiness". What is this, second grade? We adore the vet (Kathryn Peabody), but the staff and administration have become more and more difficult over the years. Our cat is horribly averse to carriers and drives, so it takes two of us and lots of sneakiness to capture her. The only reason we made this appointment was because she has taken to peeing outside her box and we were worried she might have a urinary tract infection. Yet they flatly and repeatedly refused to even consider checking her over quickly, although there was no one else in the waiting room and no one on either of the exam rooms. This was the last straw for us as well as them. We're out, and suggest you think three or four times before going there.

Amazing people very professional, I recommend them to…read moreanybody in the Somerville area. They really took good care of me soup to nuts.

First time visit today with Duncan. We met with Dr.Werlin who was very thorough. Top notch place…read morefrom the moment we walked in we were greeted by Francesca. She explained everything in detail about the Care Club she went above and beyond! This place is a real gem to have around. Thank you all

I was referred to this vet because I was told that my difficult cat might prefer a cat only…read morepractice. Dr. Nannig is wonderful. After a little gabapentin, she was able to give him a full exam.

Dr.Olga and Sasha are amazing!!! My 4.5 yr old male cat lost some weight and just wasn't acting…read morelike himself for the last 10 months. I thought it was hairballs. I brought him to Bond vet, was charged a ridiculous amount of money and got no diagnosis. I told Dr Olga exactly what I told the other vet and she treated him for hairballs, by gaving him fluids &told me to give him Lactone and he's back to himself again. They were fast, very reasonable priced and genuinely cared about my baby. I would recommend them to anyone who had a pet. Also Dr.Olga has a few locations that she travels to.

I don't know where to start. This establishment is absolutely terrible, and I regret that I ever…read morebrought my animals to them. One of the vets (I believe Dr.Martin) was the only vet that I felt comfortable with. The owner is rude, inconsiderate, and lacks any kind of compassion for the pets or their owners. She talks to you like you should know as much as she does. I had started taking my cats to this vet back in 2015/2016. From day one, I noticed that they had no patience for the pets that they "take care of" and they had no patience for the pet owners. Whenever an issue would arise, it was up to me to call and inquire. The vet almost NEVER reviewed anything that was listed in the breakdown that is provided once your appointment is over (the breakdown includes weight and health related notes.) My senior cat ended up developing HCM ( Hypertrophic Cardiomyopathy ) which developed into Congestive Heart Failure. When the office noticed that he had a heart murmur, not only did they not talk to me about it, but they also told me to not worry about it when I called to inquire about the breakdown. Come the next appointment, the vet asked me if I had looked into his heart murmur. What? You told me that it was nothing. That nothing turned into a life changing and ending situation. For reference, my cats pro-BNP levels were at 1500 with the range of concern at 270+. Now, vets cannot know everything, and I don't expect them to. What I do expect is that they will discuss what they find with the pet owners, and be as informative as possible. Medford Pet Clinic dropped the ball in this area on more than one occasion. When Congestive Heart Failure took my cat away from me, I called the office to tell them of his passing. They didn't offer condolences. They didn't send me a card. They acted like they didn't care. Like he was just a way to get money. I took him to their office for nearly a decade, and I am so taken aback by their lack of care. My cats Cardiologist, who he had only seen 3 times, both left me a voice-mail and sent a card. Let's move onto my dog. I took him to the office when he was a puppy, and the vet was immediately confrontational with me over his temperament and where I got him from. Once again, she acted like I should have known as much as a vet knows. Over the course of years, this office consistently traumatized my dog by their lack of patience and understanding. Instead of taking their time with an obviously anxious dog, the owner shoved a muzzle onto him, when he was a puppy, and told me that he was aggressive. For reference, my dog is completely fine with other vets. In fact, he has had ZERO issues with his new vet. I took him to the Revere office, and I was equally upset with my experience. I brought him to get his teeth cleaned, which is a daylong procedure. When I came to pick him up, the representative threw him into my arms and he was DRENCHED in his own urine. On top of this, the office did not provide any instructions with the medication that I needed to give him, forcing me to call and ask. There are other minor things that annoy me about the Medford office specifically. They book appointments and you end up being taken 20 to 30 minutes late every single time. This results in them making you feel like you are taking up too much of their time, and the appointments feel rushed. On a number of occasions, I had to remind them of when my older cat needed blood work, and I don't feel that is acceptable on the part of the office. When you call, they are very rude and place you on hold for extended periods of time. When I called to ask for the documentation for my remaining pets, the office acted like I wasn't nearly a decade long customer and offered no indication that they even cared that I was going elsewhere. Please do not take your pet here. I am more than ecstatic that I found a new office where I feel like my pet's matter to the vets who are helping me take care of them. Never again will I support this establishment.

DO NOT GO HERE IF YOU CARE ABOUT ABOUT YOUR PET…read more Today I had one of the worst healthcare experiences of my life at Bond Vet - Somerville. Full story below. My dog has been a Bond Vet patient for years. Last week, he was treated for an issue that did not resolve with the prescribed antibiotics. I called the Somerville office last night to explain my concerns about his ongoing symptoms and was instructed that I should bring him in right away this morning for an emergency appointment. When I arrived, there were 0 other patients in the office - all exam rooms were empty, as was the waiting room. I asked the receptionist, Hannah, how long I should expect to wait and she informed me that Dr. Rahel Lungo was in the back doing paper work and would not be able to see my pet. I explained that I had specifically taken time off from work to bring my pet in, per the office's insturctions, and expressed my confusion that a veterinarian could not take a few minutes to evaluate a sick patient already sitting in the clinic. Despite this, I was told there was "nothing they could do" and was directed to drive to another Bond Vet location 30 minutes away. I found the entire interaction unacceptable. This was one of the least patient-centric healthcare experiences I have ever encountered. The issue was not capacity constraints or an overwhelmed office - the clinic was visibly empty. The issue was a complete lack of accountability, urgency, and basic compasion from Dr. Rahel Lungo. It is deeply concerning to me that a veterinary organization that positions itself as modern and customer-focused would treat a long-standing patient in this manner. As a result of this experience, I will no longer be bringing my pet to Bond Vet. To Bond Vet - I encourage you to assess if this a problem isolated to Dr. Rahel Lungo or if this is a broader reflection of Bond Vet's position on patient care.

This Bond Vet location is super convenient if you live around Assembly -- it's clean, modern, and…read moreeasy to get to. However, I've had repeated issues when bringing my cat in. They consistently have trouble drawing blood, and the appointments always feel rushed, like they're trying to move on to the next patient as quickly as possible. On top of that, the pricing is pretty outrageous for the level of care provided. It's disappointing because the location and setup are great, but the experience just hasn't felt thorough or worth the cost.

Not for vet reactive pets…read more Prior to this month, I was satisfied overall with Porter Square Vet despite some mild issues, primarily around communication. I don't generally publish complaints but due to the vets unwillingness to discuss their errors, I feel obligated to warn any pet owners with vet-reactive dogs. When I moved to Somerville and brought my dog to Porter Square Vet, I was transparent that my dog is vet reactive. I mentioned that he doesn't like the vet in general but that he doesn't tolerate exams. I also mentioned that I had previously used a fear free vet who was willing to do sedation for annual exams / as needed to ensure adequate care. I was told we could consider that if it proved to be necessary. At my dog's first exam with them, I was given recommendations for dental hygiene products, which i purchase and utilized. At his last exam, I specifically asked about dental cleanings, as I had noticed a good amount of plaque build up on my dogs teeth when I was brushing them. The vet looked at my dogs mouth briefly and I was told it was necessary at that time. I brought my dog in this month due to non-specific behavior changes as well as some dietary issues and worsening bad breath. The vet offered a dental cleaning/check, which I agreed to. The procedure overall went fine, but I was told my dog had significant periodontal disease and that they had removed 14 teeth which was confusing considering I was told a dental clean was not warranted just 5 months prior. Upon voicing my frustration, I was told "the vet was unable to exam his teeth due to being muzzled for the exam." My dog requires additional vet care for which I sought a different practice since Porter Square Vet was unable to develop or follow an appropriate care plan and Porter Square Vet has now opted to ignore me.

They were OK when our cats were healthy and seeing Dr. Werlin, but now that she has left, and we…read morefind ourselves in more critical situations, the medical advice is worse, and they think nothing of costs. They often contradict themselves. For example, they said that stressful situations could kill a cat with a heart condition and so we should never put him in any stressful situations. Then, they said we should take him to a cardiologist (outside their office) twice a year for monitoring. Those are by far the most stressful experiences he's ever been in. Later, they prescribed him a medication in the form of pills that we were to split in half. We were to give him half at each meal. After we ran out of the initial prescription, we wanted them to be delivered. They push people to order medication through Covetrus, rather than Chewy or anything else because they make more money that way (https://covetrus.com/covetrus-platform/prescription-management/online-pharmacy/). So, we tried that. They would not approve the original prescription, and instead asked to buy tablets. They were adamant about that, but those actually were not available on Covetrus. Instead, they said we should get these compounded pills instead of splitting the original-sized pills. The compounded pills are eight times more expensive. We already pay a lot for three other cat medications and could use a break. When I asked to talk to the vet tech about this, the admin said they wouldn't talk to me. In short, something is wrong there. They often don't agree with themselves, and they're not really there to work with you to care for your pet; they're there to get you out of the way.

I moved back to Boston in 2016 with my adopted dog. My childhood dogs saw Dr. Looby. He even put…read moreour second family dog down. Though he had since retired, it felt like a natural choice. I didn't mind having to drive out from Boston and I felt confident in the practice he had built. I admit I was disappointed on one occasion maybe 2 years ago with the service a couple of years ago (I felt rushed) but I gave my feedback and things immediately improved thereafter. I think it was bumpy as everyone adjusted to the practice being bought out by private equity. That's really difficult for the staff and doctors because they want to provide care but the entity wants to funnel animals through to make big bucks. Anyway, I put my dog down a few days ago at Thrive. The technicians on staff the morning of 2/13 and Dr. Shinohara were incredibly compassionate and made me feel so supported in what was a very difficult decision. As it is for all pet owners who have to say their inevitable goodbyes, the experience of letting him go is something that will always stay with me. I am grateful to Dr. Shinohara and her team for being so intentional and caring Friday morning. It was peaceful and I wouldn't have wanted it to unfold any other way than it did.

Update: the owner claims they need to see the animals to understand the size/age/medical history…read morefor spay/neuter. Other vets do this estimate OVER THE PHONE; also while needing this information. Do not fall for this companies lies, they want you to come in so they can get your money. Predatory.