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    Katie's Health Spa

    3.0 (2 reviews)
    Closed 9:00 am - 11:00 pm

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    Services - Katie's Health Spa

    Massage

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    10 months ago

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    3 years ago

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    The Spot Spa

    The Spot Spa

    4.5
    (8 reviews)
    2.5 mi

    So happy I found this place on class pass. Released the knots in my pec and neck muscles, she was…read morenot afraid to cause some pain. I'm so grateful for this. Very beautiful office too

    I've booked many services through ClassPass with the provider Susana. I've repeatedly had to call…read morethe establishment and confirm it was with her since they gave me a provider who didn't take care of my concerns one time and didn't notify me of the provider change even though they have me in their records from my first appointment where they made me write out my number. They've never thought never thought I was a new client as they never gave me that paper again and they knew I was a returning client so I'm confused as to why I wasn't contacted and given the excuse that Classpass didn't store my number yet their establishment already had it. My last appointment I confirmed to be with Susana on the phone. When I came in for the service Susana seemed to not be aware that she was taking on my service and her energy was frustrated. Even tho I confirmed she had availability before booking. That energy rubbed off into the appointment. I've never experienced an issue with her and thought she my appointment was confirmed as I had did it the day prior on the phone. Today I went to call to make sure she had availability and she rudely declined saying her availability even though this was never an issue before. I've never had a place not tell me a specific providers availability and then been rudely addressed multiple times by that person. I'm not sure if she's just trying to push off the clients onto other workers since I believe ClassPass takes a percentage of the appointments money. However they need to update their app where a person can no longer book again after the first service if this is the case. Very unfortunate and I hope Susana can put her temperament and pride to the side and realize the disappointment her customers are coming from instead of meeting them with hostility.

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    The Spot Spa
    Entrance waiting area
    Entrance waiting area
    Tea station

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    Tea station

    Katie's Health Spa - massage - Updated July 2026

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