I had my very first facial at Milk & Honey. Great first experience. My husband got me a gift card…read morefor this place for our wedding anniversary. I loved my service. Jillian was informative and gentle. They give you all the information you need to know what to expect. The facility is beautifully designed and clean. This was a very relaxing experience and I recommend. I would love to try a massage next time.

I had such an amazing self care day at milk and honey by myself. Like others have mentioned, you…read morehave to the ring the door to be let in and then either take the stairs or elevators to the 2nd floor. It's a beautiful setup with a clean and relaxing ambience. I love their steamed showers. Their lounge area had little snacks and plenty of couches to chill on before/after your treatments. I booked a massage followed by a facial. My massage experience was just ok. However, I loved my facial experience. They use high end skincare products such as skinceuticals and osea. My facial oat was very gentle and knowledgeable and gave me great skin care advice afterwards. My face felt so clean afterwards and I was absolutely glowing. I felt so loose and relaxed after my visit here. I will definitely be coming back!

I was gifted an experience at Aire Baths, and for the most part, it was amazing! We didn't know…read morewhat to expect, but we were truly satisfied with the service we received, with one exception: the massage. After reading reviews dating back several months, I realized that other people had experienced the same issue. Let me start at the beginning. I made my reservation for a Sunday at noon. When we arrived, we were told that our reservation had been canceled. Naturally, I was confused because I hadn't canceled it. We were asked to take a seat while the staff looked into the matter, and they quickly figured it out. Brittany at the front desk did a wonderful job explaining what had happened. In the end, it turned out to be an error on my end, but she remained friendly, professional, and accommodating. She offered us another date and time and even compensated us for parking. Thank you, Brittany! The bath experience was everything I needed to cleanse my soul. The waterfall area and the eucalyptus sauna quickly became our favorite places. The atmosphere was peaceful, relaxing, and exactly what we had hoped for. Now, on to the massage. My wife and I were in the same room. She had a female therapist, and I had a male therapist. Unfortunately, our experiences were completely different. My therapist spent most of the session lightly rubbing my feet and legs. He never touched my hands, fingers, neck, or head, all of which my wife received during her massage. He did ask whether there were any areas I wanted him to focus on, and I mentioned that I had tension in my upper shoulder area and that I had a shoulder injury. He concentrated primarily on the injured shoulder and very little else. I was genuinely surprised when he told me the session was over. My first thought was, "Wait, where was the rest of the massage?" I would really like to see Aire invest in more experienced massage therapists, especially since this appears to be a recurring concern among guests. That said, the massage experience did not ruin our visit. I would absolutely return, and I would still recommend Aire to my family, friends, and coworkers.

SCAM SCAM SCAM SCAM…read more Use Caution when booking. I booked my reservation on May 23, 2026 for July 19, 2026 for my 11 year anniversary. Showed up and it was closed due to construction issues with the city. I received no email or phone call that it would be closed. Very embarrassing. I've called over 6x asking asking for a refund $720. Each time I've called it the same response "sorry someone from our management team will call you back". Nobody ever calls me back. I disputed the issue with my credit card company and AIRE responded to them saying that the service was complete forcing me to open another investigation with the city and having to look in legal counsel to take them to court. I am beyond frustrated. Never thought this is how they would do business. Apart of me feels that they lost so much business during the time they were "under construction" that they can't afford to keep the lights on let alone issue a refund. I would stay away.

I was hoping to discover a new Pain Stop…read more (http://www.yelp.com/biz/the-pain-stop-massage-therapy-chicago) For all intents and purposes, T-Pro has the makings of Pain Stop. It's a small, family-run, affordable massage practice. I was dreaming of the wonderful experience I would have at this hidden (and newly opened) massage spot in the West Loop and how I could "discover it" and tell the world! I was delighted at the spontaneous nature of our appointment. I was ready to be impressed, despite knowing it was going to be "no-frills." Sometimes I just like a massage to be nitty gritty, a bit painful, sans stones and robes and all the extras. See again: Pain Stop. I was not impressed. And then, I was very sad. I called ahead a few hours, just to make sure they could take us. They seemed confused when I called, but given the language barrier...we pressed forward and figured it would be fine. We arrived at our appointment time, were shown to a room and that's where things went downhill. 1. Boyfriend was given the regular massage table, I was given a "stand-in" used as a backup. This had a hole for the face (instead of the standard face cradle) and my cheekbones were in massive pain the entire time she pressed on my back, head, neck or shoulders....smashing my face in. It was covered with a paper towel that was scratchy. Not relaxing. 2. It was cold in the room, coupled with peppermint lotion. Not relaxing. 3. Halfway through the massage, my boyfriend's massage therapist (a girl) had an appointment arrive. She left!? Then the dude came in and finished his massage. Said dude also answered his cell phone during the massage (which rang loudly) and was bickering with his wife in undetermined language all through massage. Not relaxing. 4. We were never asked to give our preferences, asked anything about the pending massage, communicated with at all. 5. We had to pay BEFORE the massage. Hmm. What? I held the tip for after, and rightfully so. 6. My massage was...boring. Not pain reducing. Not relaxing. Not anything. Lotion rubbing. I can do that at home. It's only $60/hour (grand opening special), but even at this price I'd say it is not worth it. Unfortunately they do not have it together here, and the massage quality is lacking. I can forgive a few missteps if the massage is killer, but alas this place is lagging behind on many fronts. The woman is very friendly and I do think they mean well...so let's hope they can remedy some of the above. Sorry friends, I wished to bring you a new spot to relax and enjoy on the cheap...but this one is a flop. T-NO. *street parking free/easy.

I would have loved to try this place and get that 30-minute deep tissue I'd suddenly had an urge…read morefor, but I was turned away at the door. The reason? "We don't work on females." I must have looked pretty confused just standing there at the front desk with a dumbfounded look on my face, because one of the two women (with her mouth full of food!) said a little more to elaborate: "It's because of the license." Okay... I've been an IL state licensed massage therapist for six years, and no such gender restriction exists. I'm sure their male clients enjoy their services, if you know what I mean. Meanwhile, I'll be reporting them to the Department of Professional Regulation.

Top notch service Very friendly, I'm treated as if we've…read moreknown each other since forever

I tried to call the location to see what are the rates for deep tissue massage and all she did…read morewhoever works there was I'll text you the address and hung up on me. If that's the quality of customer comes first I definitely do not recommend this place.

Horrible massage they don't know how to give massages. They kept trying to make me get more minutes…read morefor more money during my massage and the lady was talking really loud on the phone during my massage and kept going in and out of the room do not go here.

They kept asking for a tip after I just spent over 100 with them don't recommend they just want…read moremoney and not good and I'm a esthetic professional and wanted to see how other shops are yea no if you want a massage come to me better prices and won't bug you and clean and professional main goal to make my clients happy and not mad or upset

Listen. A-mazing! I spent basically the entire day here. 80 min Vichy scrub. 80 min Body wrap. 110…read moreminute massage. Sole revival. Manicure. You must go. Like frfr. I made an appointment for the end of the month for a hydrafacial and The Grand which is the body scrub and body wrap. When I tell you my skin was like SILK. Honey. Do it.

3.5: 4/5 for customer service and location. 3/5 for service options and facility. Inside the hotel…read moreis very pretty, but overall the facilities are not competitive with The Peninsula or other spas in the area. Also the service list is pretty limited, for example there are no oxygen facials or upgrades that other spas in the area offer. Overall, it was a very nice experience and would be even better with more options and upgraded facility.

Had no intention of going here and still don't. Avoid this place at all costs. Just read the other…read morereviews. Out of curiosity, I called to see what the workers were like. Had to wait for an English speaker to pickup the phone because the first girl only spoke Chinese. The one girl who spoke English couldn't speak fluently. Super rude on the phone when I asked basic questions about what kind of massages they have. Wouldn't even spell out their website so I could check it out from there. What kind of massage is "relaxing" massage? That could mean anything. They just hung up on me.

Front desk staff is very rude , the lady demanded I leave a tip before service , I paid with a…read moredebit card before service , she became angry because I didn't leave the tip portion blank. She was hostile , I was in so much pain I needed the massage . I asked if someone else could do the massage and not her because I didn't feel comfortable with her . She assured me someone else would do it . I went in to the room undressed and laid face down on the table the massage therapist came in and I began to tell her how rude the front desk lady was , it turned out it was her . I was upset to say the least . This was my second time visiting this place , the first time I was serviced by ena, the service was amazing , I only go back when ena is available .

The massage was okay, however quite painful at times as she did not always use oils. She also had…read morelong fingernails that sometimes dug into my skin which wasn't great. I will say the place overall feels pretty scammy. They make you pay AND tip before the service even happens, and are pretty rude and pushy about it. For example, before the service I requested she charge $95 on my card ($80 massage + $15 tip) and she told me tip needs to be $20. She didn't back down when I tried to fight it, so I let it go because I didn't want to get bad service. Then, she tried to charge $105 without telling me, and when I saw her typing that in the machine and questioned her she told me it covered the credit card transaction fee (and then decreased it to $103). I understand needing to charge beforehand so people don't just dip out after, however I would prefer tipping after the service so I can choose an appropriate amount? Wild. On top of all that, there was somebody else's hair on the massage table when I laid down and a giant spider on the wall... overall would not recommend this place even though it's cheaper than others in the area.

Weirdest experience ever. Paid for a full body Swedish…read moremassage. One girl ran into the room, spoke to me- and as the massage started and I told them to mix in my cbd balm into their oil ... a man's name responded. I realized that my masseuse is a totaly different person!!' Okay- no issues. My balm was not oily enough, and I asked if they could add their own oil to it- there was not any!!! The masssage ended without me even tuning over - full body?! How. It did last the full hour. Also the music was a very aggressive classical and I mentioned that it was not super relaxing. Nothing was done about it - they did not even turn down the volume. Meanwhile I heard people vacuuming and yelling behind doors- usually loud elevated voices are not even allowed at massage establishments. Needless to say - the massage room needs an update. Sound like accidental business not repeat clientele- Not going back