Thank you Dr. Thornton and all the techs for taking such good care of my Eevie girl! This practice…read moreis truly so accommodating to cats - quiet lobby, they put you in a room right away, even the set up of the feline exam room is geared toward kitties. When I came to get Eevie's bloodwork done last year we had a bit of a false alarm kidney scare, and Dr. Thornton showed so much compassion and clear direction. The appointments never feel rushed. We followed up a year later and no kidney issues, thank goodness! Dr. Thornton even reached out on her day off to tell me the good news as soon as she got the lab work in. Eevie went in for dental extractions recently and we had another great experience. They provided me with medication to give her prior to bringing her in to help calm her and prevent nausea. They even showed me the kennel she'd be kept in - a dark room separate from dogs with huge heated kennels. I appreciated their communication every step of the way and I could tell everyone that works there is super knowledgeable and committed to their mission of being fear free. They go out of their way to make you feel comfortable and like you can drop by or check in at any time after you drop your pet off for a procedure. And during her exams, Eevie appreciated the many churrus and got her first taste of whipped cream one visit!

Avoid SacTown Vet!…read more They refused to vaccinate my dog after only a few minutes and still charged the full $91 visit fee despite providing no real care. I clearly explained my dog has some sensitivity from past veterinary trauma. During the exam, they touched her from behind without warning, she gave a brief warning response (no bite), and they immediately stopped and refused to continue. The only options offered were: * come back for another paid visit with anti-anxiety meds they never told me about beforehand, or * take my dog to the back alone for sedation/anesthesia to complete vaccines. I don't understand how separating an already anxious dog from their owner, restraining them, and sedating them is considered more "fear free" than a calm, controlled vaccine with the owner present. For context, my dog regularly goes to groomers and is handled all over her body without issue. This feels specific to the vet environment, not general aggression. I later went to another highly rated clinic and they handled her immediately and professionally. She was given treats, a muzzle was only used briefly as a precaution at the end, and she received all vaccines and testing in one visit within minutes--for a better price. This clinic felt rigid, poorly communicated, and more focused on protocol and repeat visits than actually working with the animal in front of them. I would not recommend them.

They gave me something for our first ever visit for my 10 year old half feral cat to calm her down…read morefor our visit. I felt that they were very, very fair in what they charged. My cat is doing really great as a result. So grateful!!!

They take such good care of my fur babies. I've been taking my cats here for 8 years and I won't go…read moreanywhere else. They have cat specific rooms for exams and it's been a god send. I recommend them to everyone I know. I'm forever grateful.

As someone who works with veterinarians for a living - I wanted to give the Broadway team a…read moreshoutout! I've taken my young dog here to get his standard shots/exams, but this last week I took him in for a leg issue that turned out to need surgical intervention. Scary, and expensive news. But the team was so great. Got us in for a same day, after hours appointment, and scheduled his surgery within a week of calling in. Doctor Baum called me personally to explain what was happening, why he recommended the surgery, a video of how the surgery works, and a detailed estimate. Gave me time to process because it can be overwhelming mentally and financially. Staff all loved on my boy both visits - it's a good sign when your dog wags his tail entering the vets office. Day of the surgery doctor called me before and after surgery to check in, and reviewed the results with me. Private Equity firms are buying up practices and hospitals all over the country. It's important to support local businesses who care about your furry family members not just about the bottom line. Thank you BVH team

It makes me sad to write this review because for the previous three years we generally had good…read moreexperiences at Broadway Veterinary. Unfortunately, our dog's recent dental procedure was extremely disappointing. Our dog is a healthy, active 6-year-old who had been seen just two months earlier for his annual exam. We dropped him off for a dental cleaning at 8:00 a.m. and were told he was one of several dogs scheduled that day. We were told we would receive an update around 1:00 p.m. At 1:30 p.m. we received a call that he was ready to be picked up. When we arrived, the veterinarian spoke with us briefly in the crowded lobby and mentioned, almost in passing, that they had removed all four of his upper front teeth. We were shocked and had to ask her to repeat what she had said. What upset us most was not necessarily the decision itself, but the lack of communication. We were never contacted during the procedure to discuss the findings or the recommendation to remove four teeth. Although not required because we did sign the waiver, most dog owners I spoke to said their vets routinely did this. Afterward, there was little explanation of why the extractions were necessary, what the long-term implications might be, or what to expect during recovery. We were then given medications and told to administer them for 7 or 14 days. When we asked follow-up questions later by email, we were unable to get direct answers. Instead, we repeatedly received responses that did not address the specific questions we had asked. Even after speaking with a second veterinarian, our concerns remained unanswered. The experience left us feeling unheard and uninformed at a time when we were worried about our dog. A simple phone call during the procedure, a private conversation after the surgery, and clear answers to our follow-up questions would have made a tremendous difference. One thing the clinic communicated very thoroughly was the cost of the procedure. We received multiple reminders and explanations about fees before, during, and after the appointment. I only wish the same level of communication had been applied to explaining the treatment our dog received and the medications he was prescribed.

Came here for Max's follow-up visit and continue to be so impressed with the care we receive. The…read morestaff is always friendly, compassionate, and efficient. They were able to get Max in for a same-day appointment last week for his chronic cough, and when he wasn't improving and his appetite decreased, they quickly scheduled him for the very next day when I called. Everyone is so gentle and patient with Max, which means everything to me since he's my 16-year-old baby. I truly trust Natomas Vet to take such good care of him. So grateful to have found a team that treats him like their own!

This is our second visit to NVH and I feel like we have found our sweet babies' new spot. The tech…read morewas very sweet and Dr. Amend was great with my boy, Finley. Our normal vet is 40 minutes away and took amazing care of all our animals. It is fantastic to find a clinic that I feel comfortable with, 3 minutes from home!! Thank you Dr. Amend!!

JoJo was extremely helpful and kind when I brought my pup in and answered all my questions. Very…read morewarm and welcoming environment.

I took my 17-year-old senior cat to Midtown Animal Hospital the day after Christmas because he had…read morenot been eating or drinking for several days and I feared for his life. I am disabled, on a fixed income, and my cat is my only family. I was charged $495. When I later obtained the medical records, I was shocked to find no physical exam notes whatsoever--no exam findings, no palpation, no dental assessment, no SOAP notes. Only lab results. I was charged for services that, based on what I observed when we got home, do not appear to have been performed, including a nail trim I specifically requested. There was also no visible evidence or documentation of blood draw or urine collection. Despite no explanation of my cat's condition or prognosis, I was handed an expensive dental estimate far beyond my ability to afford and then shown the door. I was humiliated at checkout after explaining I was poor and hoping I had enough money to pay. I paid partly by credit card and drained my debit account. I was even charged for a can of food that was presented as complimentary. This experience left me terrified and unsure whether my sick, elderly cat was actually examined. I have since filed a complaint with the California Veterinary Medical Board. If you love your pet, request and carefully review your medical records. I trusted this clinic's long history. That trust was broken. Stay with your pet the entire appointment. Midtown Animal Hospital is operating on a cancelled premises license which is a violation of BPC 4853. This means that the Hospital is not authorized to legally operate or provide any veterinary services. It's been cancelled for 3 years. How can they still be open? Sacramento is corrupt and Pro Business. They must know the right people. They need to be held accountable.

Incredible team. HIGHLY recommend Arden Animal Hospital. They were the first vet I ever became…read moreestablished with when I rescued my dog. They are so polite and professional. I wish I could keep taking my pets here but I moved. Thank you AAH!

I've been coming here to the Animal hospital on Fulton Avenue for about a year and a half now…read moreI recently had an issue that scared me because my little cat Rosie had a ruptured anal gland. I tried to set an urgent appointment, which was accepted the day later. The staff is always exceptionally friendly, and Dr. Long is an exceptional practitioner because she not only loves all animals. It's obvious, but she's always sympathetic to my financial needs as a retired person living on Social Security only.. Not only is Dr. Long a professional, but she is a wonderful young lady and I highly recommend going to Arden animal Hospital for all of your pet needs. They are a wonderful crew..

I am beyond heartbroken to share that my cat passed away under the care of Dr. Gill. This…read moreexperience was marked by medical mismanagement and a lack of transparent communication. Initial Negligence: Stitches were removed prematurely, leading to unnecessary complications. Mismanaged Treatment: After a diabetes diagnosis, Dr. Gill opted for an expensive, non-insulin medication despite my cat's visible decline. We then were told to wait two weeks before switching to insulin; by that point, his blood sugar was critically low (80) and he had stopped eating. After spending thousands, I was asked for an additional $600 for tests to "potentially" diagnose leukemia, only to be told to euthanize him moments later. It felt as though we were being milked for fees while our cat was dying. The lack of urgency and the questionable treatment plan lead me to believe this office is more interested in profit than animal welfare. Please protect your pets and go elsewhere.

The lab work is 3x more expensive than other hospitals. Staff was attentive but the vets bedside…read moremanner was Questionable

My cat went missing and was found injured. They were able to take her in same day and took the best…read morecare of her. Didn't rush any treatment and instead focused on her getting well enough for such a big surgery. Could not recommend enough. Staff is very empathetic and mindful about saving you money wherever they can.

I looked for the closest vet that was open and came here. They took care of my dog very well, but…read morebe prepared for an expensive bill.

We brought our beloved (young) husky in for a sudden emergency, which turned out to be terminal…read morecancer. Over the two days of this experience, we were emotionally spent. Dr Harris was incredibly empathetic, she explained the options and procedures, and she went out of her way to make our doggo comfortable. It was an intensely difficult experience but we couldn't have asked for more. Thank you Dr Harris

Mueller used to be a good place to take your pets for regular vet care and emergency care. Not…read moreanymore. I have taken my cats there when they needed regular appointments for many years, as well as emergency care and they used to be good. I do expect to wait when you take them in for emergency care because there are other patients ahead of you, some more critical. I get it. So when I needed to take my cat in because she was not eating or drinking for the past few days, and her regular vet said to take her to an emergency vet, I called Mueller and was put on the "Virtual Waitlist." This was new to me, they had not had this when I had visited in the past and sounded like a great option since she was not critical, we could wait at home until they had time to see her that day. This is a lot less stressful for her and me. We were placed on the Virtual Waitlist at 11 am. At 5 pm I was sent a text that said they were ready for us and to come into the hospital. So I rushed down there and checked her in at 5:41 pm. We sat in the lobby waiting until 10:45 pm before we got into an exam room and saw a doctor. And then I was told that they could not help us and that they would see if there are other emergency vets in the area that could hospitalize my cat and provide an ultrasound the next day. I sat in the exam room for more than an hour before the Dr came back and let me know that she had found 1 place that we could possibly get into that night. I do appreciate her finding another ER hospital that was very helpful. She was doing the best she could. But I spent $178 and waited 6 hours to just go somewhere else. Which we did at midnight-I drove up to an ER Vet in Roseville. So my poor sick cat had to be in a carrier for 6 hours at Mueller and then the 45-minute drive and then 3 hours at the new ER vet. This was beyond stressful for her and me. From what I experienced, the "Virtual Waitlist" is not for their patients- it is for them to control how many people are coming in at one time and waiting in their lobby. You will still wait 5-8 hours to see a doctor after you arrive and check-in with reception. I wish they would communicate that fact more clearly. I don't think I will be using their services again after this nightmare.

I was supposed to write a follow up from my last visit. My previous review was thanking Mckenna for…read morebeing so kind and patient with me during my initial call to the office. Follow up: Appt: May 4th This was my first time at this VCA location. Gemma was the Vet Tech who took care of my baby, Penny. Penny has arthritis. Recently her back leg has caused her not to be able to stand for very long. She also developed east west feet. Which means the paws go outward. Gema was so gentle and compassionate to her. Penny was seen by Dr. Cavanaugh, one of the best Doctors I've ever had for my pets. I asked her a million questions because I was beside myself not knowing if I was going to have to put Penny down. My experience with previous doctors as they appear annoyed by all the questions and do not show any compassion. She was the complete opposite. She welcomed the questions. Thank God she prescribed me some medication, and we decided to see if it would help her with the pain. I felt like they were both my guardian angels. June 17th Penny woke up 2 nights ago and made a horrible sound as if she was in serious pain. First thing in the morning the next day, I called the office. I spoke to Julia, and Beloved through out the day. Both as sweet, kind and patient as they were when we came in previously. I also spoke to Alina and she was super nice. They both left Dr. Cavanaugh message ls regarding different medicines that we could try. Thank you so much Dr. Cavanaughfor following up with me after hours. That is rare. A typical Dr. who had a busy day and with other patients and all the updating charts etc would have called the next day. Beloved, you went above and beyond and thank you for allowing me to get my medications yesterday. The entire staff at this location are amazing individuals. FYI: Penny was able to get up to go to the bathroom and I almost passed out it! It was like a miracle right before my eyes.

This location is poorly run by the manager Rachel Cross. She has no idea how to manage an office…read more They are always at least 20 minutes late and running behind on every appointment that was booked. What is the reason for even making an appt??? Then after your appt you have to wait again to get your pets meds which take another 20 minutes at least. There's like 20 people working there and they are all just standing or sitting around talking and doing nothing except dicking around. What an unprofessional office!!!