If angels walked on Earth, some of them would work here. I rushed in at 12:30 a.m., crying, with my…read moreson and my cat in my arms. She was so sick she could barely move. The staff were incredibly kind, compassionate, and attentive. They cared for my baby with such genuine love and dedication. Thank you all so much--you are living proof that humanity still exists.

I was totally upset and worked up when I called VEG ER, but…read morethe gentleman on the phone was incredibly kind and calm. When I walked in, I was impressed by how clean and organized the building was. The open concept floor was not what I was expecting but it was really awesome being with my dog every step of the way. The gentleman that helped us offered a bed for my dog to lay on, which was good because we waited like 5 hours. They offer snacks, drinks, as well as blankets for humans because it gets quite cold in there. Everyone there was kind and friendly. You could really tell they were dedicated to their job and providing the best experience for their patients. My princess loved being able to watch everyone walk around her and was completely content. The doctor even sat with her when we were finally seen so she wouldn't have to be moved. :) All the staff talked to her like a baby whenever they addressed her which made me happy too. Really shows they love animals. Paid about $660 to find out she didn't have a lot of poop in her, but the peace of mind was worth it. Getting to see how they take x-rays was cool too, even if my poor baby had to be manhandled hehe. The bill was much cheaper than I expected, which was nice. It was for the initial exam and the x-rays. Would highly recommend coming here for a transparent, wonderful experience!

I LOVE this vet! The staff, the doctor, everyone is just fantastic! They are accommodating and…read moreflexible with everything from appointments to prescriptions. For example, I had an appointment for my dog over a month ago. While there, I completely forgot to ask about the flea medication Bravecto, which is available only by prescription and requires a doctor's visit before you get the prescription. I just called the office and asked if they'd be willing to write the script for Bravecto since I forgot to inquire during the appointment, and they were like 'yes, absolutely!' My last vet wouldn't do that, even though I had just had an appointment and a full exam less than two months prior. They made me schedule another appointment for $110 and then get the script, which is already expensive, costing (at that time) around $70 bucks, so I wasn't happy having to pay $180 bucks essentially to obtain the flea medication. The doc at Bruceville Pet Hospital understood that I had just had an appointment, so he didn't need to see my dog again. Pricing is very reasonable here, which is important when everything else is so unreasonably expensive! As a consumer who loves her dog, I truly appreciate not being price-gouged. That said, if you're looking for a veterinarian with an excellent, supportive staff, I highly recommend Bruceville Pet Hospital!

My paralyzed senior dog is walking again, so 5 stars doesn't feel like it's enough, but this is a…read moregreat vet. We took our chihuahua to another vet a few weeks ago after sudden onset paralysis. She hadn't made any improvement after a week or so, we tried Bruceville for a second opinion. Dr. Reichmuth was amazing, got our pup set up on the right medications late last week and she's back on her feet as of today. Can't thank them enough!!

I've visited this facility twice, one for a first initial exam the second time was for two booster…read moreshots for my kitten. I had a great experience both times due to the amazing staffs. The administration team (Angela and Patrick) and the two vet techs I've encountered were all so wonderful. The facility is very clean and provides a safe environment for all animals coming through the door.

Do not take your sick pet to this facility…read more I accidentally went to the wrong location, and when the staff heard my dog cough, the receptionist immediately told me to gather my things and ushered us out the door. The receptionist was extremely rude and showed zero empathy for how sick my dog was -- he couldn't get us out fast enough. This place clearly has no compassion for animals who truly need care. If your pet is unwell and needs to be seen, go elsewhere -- they only seem interested in seeing healthy pets.

We've been going to Dr. Purwall and the team at Laguna Creek Veterinary Hospital since they opened…read moretheir doors, and over the years they've cared for multiple pets for our family. At this point, they truly feel like extended family. What stands out most is the combination of knowledge and compassion. They take the time to explain things clearly, answer questions, and make sure you feel comfortable with decisions -- you never feel rushed, and you always feel heard. They've been there for the happy moments and also the incredibly hard ones. When we've had to say goodbye to pets, they were even able to come to our home to provide end-of-life care. That level of kindness meant more than I can really put into words, and it's something that's very hard to find. They've not only cared for my pets, but also cared for animals belonging to my parents over the years, so in many ways they've watched me grow from high school into adulthood and now almost 50, through multiple generations of pets. That kind of history creates a level of trust that's priceless. The office is clean, the staff is warm and professional, and you can tell everyone there genuinely cares about the animals they treat. If you're looking for a vet team that combines expertise with real compassion, this is a special place.

My dog was diagnosed with a "mass tumor/cyst"on her back. We were recommended several places to…read morehave it removed and we decided on this location for the many reviews. We took her in for the visual diag from the hospital and made the appointment. When we took her in, she was actually excited to be there! I think she knew she was gonna be taken care of. It wasn't cheap, but worth every penny!!!! They took excellent care of my doggie and procedure was a success!!! Today if now the third day and she is normal wanting to play with no pain whatsoever! Thank you Laguna Creek Vet Hospital!!!! You are all true professionals!

I've had the pleasure of using Animal Care Center for non-urgent issues over the years. The first…read moretime was about five years ago when my cat stopped using the litter box. After trying multiple solutions at home without success, we brought her in to see Dr. Singh. He thoroughly evaluated her and determined there were no medical concerns--it was behavioral. We eventually realized she was being bullied by another cat in the household, made the necessary adjustments, and the issue gradually resolved. More recently, we brought in our senior cat for a comprehensive wellness exam (who lost weight). Dr. Singh completed a full workup, including bloodwork and a urinalysis, which revealed the need for more advanced evaluation with an internal medicine specialist. Dr. Singh is direct, thorough, and thoughtful in his approach. He asked detailed questions--including whether our cat may have been exposed to anything at home--and clearly communicated the urgency of seeking specialized care. The staff is consistently friendly, accommodating, and responsive, which makes a stressful situation much easier to navigate.

Highly recommend. I've been taking my pets here for 10 years, 6 dogs and 3 cats during this time…read more Currently have 3 dogs, 2 are special needs French bulldogs with birth defects. Dr. Singh and his staff are always caring and patient with my babies. Responsive anytime I have a have a problem (large or small). And their pricing is little more affordable compared to other vets in the area.

I've been taking Tucker to Stonelake for about a year now, and I couldn't be happier with them. I…read morehonestly wish I had switched sooner! The team is always thorough, caring, and incredibly accommodating. Whenever I call to get Tucker in, they usually offer same-day or next-day appointments, which I really appreciate. If I ever have questions or concerns, I can always call and speak with one of the doctors. Their level of care and responsiveness really stands out. I'm very satisfied with the service we've received and will definitely continue recommending them to friends and family!

We came here for what we believed was an upper respiratory issue with our 10-year-old German…read moreShepherd. Unfortunately, our experience with the vet was disappointing. I didn't catch the female doctor's name, but she spent maybe no more than three minutes with us before immediately recommending numerous additional tests and procedures, including urine testing, stool testing, X-rays, and an ultrasound, even though our dog's lungs were clear and her main symptom was mucus in her throat. Throughout the visit, we felt dismissed rather than listened to. After seeking a second opinion from another vet, we learned it was allergies, which made the experience even more frustrating in hindsight. We also had to call back just to get the name of the medication that had been prescribed perviously, and even then it felt like the information was given reluctantly. That being said, the vet tech, who I believe was named Taron, was kind, professional, and compassionate throughout the visit. She was the one bright spot in an otherwise disappointing experience.

What went well? Everything! From the first phone call to the check up call we received after every…read moreprocedure this Veterinary Clinic is top notch. The waiting area is perfect but you hardly ever end up waiting very long. The doctors really love what they do and it shows. We pass three Veterinary clinics when going to Franklin Ranch and theres good reason! Thank you to all the staff at Franklin Ranch. We love you guys and more importantly our fur babies do too!

Calling experience: 3.3 Patient experience: 4.8…read more We've been coming to Franklin Ranch for over 20 years for our dogs which means that their service IMO is consistent, honest, and friendly. We've seen veterinarian come and go but each doctor has had love and compassion for our furry family members. Just recently we had to come to terms of letting our beloved Marshmellow go; but thru the entire process their staff was by our side to provide support, understanding, & sympathy. Please note that calling in to schedule appointment or to get information can seem painful since wait time can feel ridiculous (15++ minute wait) even though they usually have 3 to 4 representatives working the front area: taking calls, checking in patients, etc. But we overlook this because their service outweighs the wait time on the phone. We look forward to returning with a new furry family member...when the time is right!

Everything from scheduling to the vet tech to the check out was amazing. I came in because my kitty…read moreis showing signs of stress/anxiety and Dr. Kittel was super informative and recommended great steps to take for my baby. Thank you!

Ariel was very helpful when I brought Milo to the clinic for the first time to see if he had a…read moremicrochip. She and Shelby helped me set up his first appointment with Dr. Kittel. Shelby is great at the front desk. She has a bright warm reassuring smile and excellent customer service skills. Glad she was recently hired onto your team. Dr. Kittel was reassuring and answered all my questions thoroughly as usual. Your team is awesome!

Loved this place. I have a medium sized dog and they took great care of him! The prices are…read morereasonable for what you're getting, and if you're frank with them about what you can and cannot afford, they will work with you.

I'm updating my review from 2024 after the most recent experiences here. It seems like the overall…read morequality of care has gone downhill. They were excellent when my mom and I brought our 2 dogs back in 2024 but last year the exams were very quick and it felt like the doctor barely checked our dogs out. They also seem to give inconsistent guidance and requirements when it comes to pet exams. One of my dogs gets bad seasonal allergies and we take them in to get cytopoint shots every other month or so during the spring and summer months. They told us at first exams were only needed once a year even when getting cytopoint shots but the last time I tried to get them in for just the shot they told me they needed to do another exam even though it was done 6 months ago. They tried to tell me issues like allergies and cytopoint require an exam every 6 months instead of 12 which, again, was never required here or at any other vet we've been to before. My mom wasn't satisfied with our last visit either and they tried to reach out about her negative review but she didn't want to deal with them anymore. They also consistently spam my inbox with reminders to bring my dogs in long before they actually need to be seen so I think it's time we look elsewhere for a different vet.

Long over due review. I had taken my new puppy an Alaskan malamute names happy a few years ago that…read morewas a little less than a year old. I called and someone warmly greeted me, they were able to get me in right away as Harry hadn't been eating or drinking for almost 24 hours and was having projectile vomit. The doctor was able to give us a diagnose, and gave us options to relieve my worries. Harry hadn't just eaten to quickly which caused indigestion. They gave him an IV and sent us home with meds. He was all better in a few days. The cost was reasonable for an exam, X-rays, an IV, and meds. I highly recommend them!

My dog needed an exam and rabies vaccination. Friendly staff and the vet was compassionate and…read morethorough. He answered all my questions and gave advice. I was pleased and will be going back. Thank you to everyone.