I was totally upset and worked up when I called VEG ER, but…read morethe gentleman on the phone was incredibly kind and calm. When I walked in, I was impressed by how clean and organized the building was. The open concept floor was not what I was expecting but it was really awesome being with my dog every step of the way. The gentleman that helped us offered a bed for my dog to lay on, which was good because we waited like 5 hours. They offer snacks, drinks, as well as blankets for humans because it gets quite cold in there. Everyone there was kind and friendly. You could really tell they were dedicated to their job and providing the best experience for their patients. My princess loved being able to watch everyone walk around her and was completely content. The doctor even sat with her when we were finally seen so she wouldn't have to be moved. :) All the staff talked to her like a baby whenever they addressed her which made me happy too. Really shows they love animals. Paid about $660 to find out she didn't have a lot of poop in her, but the peace of mind was worth it. Getting to see how they take x-rays was cool too, even if my poor baby had to be manhandled hehe. The bill was much cheaper than I expected, which was nice. It was for the initial exam and the x-rays. Would highly recommend coming here for a transparent, wonderful experience!

They took in our cat in an emergency, yes. They were comforting and caring, yes…read more But I do get the feeling this vet is looking for money however they can get it. My cat had a urinary block, which they were able to identify with an ultrasound immediately. I'm very thankful for that. BUT they priced us VERY expensively for a procedure I was able to get done at another vet clinic for half the price. $7-8000 was what we were quoted from them for a urinary blockage clearing and surgery to remove the stones I was able to go to VCA Bradshaw the same evening and get the same surgery for $4k. I love my cat and considered the option of putting him down due to me not being able to afford the surgery. I'm so thankful that I was able to save my cat for a price I was able to afford with VCA Bradshaw.

Here's your review, organized but with the fire kept in:…read more **Zero stars if I could. BE AWARE.** I've had pets for over 20 years and have never experienced anything like this. This clinic used to be wonderful -- under the previous ownership (about a year ago), the staff was helpful and the doctors genuinely cared about my cats, giving me real options for their care. Since the new company took over, it's been nothing but problems. **The bloodwork runaround:** My cat had bloodwork done in December 2025. I was told that wasn't recent enough (even though it was only 5 months old), so I brought him in again in May. Then in July, I tried to refill his thyroid medication -- a medication he's been on, that requires bloodwork every 6-12 months -- and it was denied. **The "medical director" ghost:** I was told I hadn't gotten bloodwork done in May. After I pushed back, they admitted I actually had. So I asked why I needed it done again in July when their own policy says every 6-12 months. I asked to speak directly with the medical director and was refused -- instead, a staff member (not a doctor, not in charge) kept relaying messages back and forth. Eventually she came back and told me the medical director "doesn't feel comfortable treating my cat anymore" and dropped us as patients. **All of this -- after 6 years as a client, and over a routine medication refill for bloodwork he'd already completed.** This company is greedy, cold, and unhelpful. They are not interested in giving people real options for their pets' care, especially in their senior years. I've been going to this vet for 6 years and have never felt so disrespected and dismissed. Now I'm left scrambling to find a new vet for my 17-year-old cats. **If you're considering this place -- don't. If you're already a client -- leave. Be aware. Be very aware.**

I LOVE this vet! The staff, the doctor, everyone is just fantastic! They are accommodating and…read moreflexible with everything from appointments to prescriptions. For example, I had an appointment for my dog over a month ago. While there, I completely forgot to ask about the flea medication Bravecto, which is available only by prescription and requires a doctor's visit before you get the prescription. I just called the office and asked if they'd be willing to write the script for Bravecto since I forgot to inquire during the appointment, and they were like 'yes, absolutely!' My last vet wouldn't do that, even though I had just had an appointment and a full exam less than two months prior. They made me schedule another appointment for $110 and then get the script, which is already expensive, costing (at that time) around $70 bucks, so I wasn't happy having to pay $180 bucks essentially to obtain the flea medication. The doc at Bruceville Pet Hospital understood that I had just had an appointment, so he didn't need to see my dog again. Pricing is very reasonable here, which is important when everything else is so unreasonably expensive! As a consumer who loves her dog, I truly appreciate not being price-gouged. That said, if you're looking for a veterinarian with an excellent, supportive staff, I highly recommend Bruceville Pet Hospital!

I've visited this facility twice, one for a first initial exam the second time was for two booster…read moreshots for my kitten. I had a great experience both times due to the amazing staffs. The administration team (Angela and Patrick) and the two vet techs I've encountered were all so wonderful. The facility is very clean and provides a safe environment for all animals coming through the door.

I would like to thank Dr. Larson, Jenny and Patrick for assisting with the transition of our…read morebeloved cat Richie. They were more than professional, compassionate and assisted with everything to make this day comfortable as possible. Thank you!

We've been going to Dr. Purwall and the team at Laguna Creek Veterinary Hospital since they opened…read moretheir doors, and over the years they've cared for multiple pets for our family. At this point, they truly feel like extended family. What stands out most is the combination of knowledge and compassion. They take the time to explain things clearly, answer questions, and make sure you feel comfortable with decisions -- you never feel rushed, and you always feel heard. They've been there for the happy moments and also the incredibly hard ones. When we've had to say goodbye to pets, they were even able to come to our home to provide end-of-life care. That level of kindness meant more than I can really put into words, and it's something that's very hard to find. They've not only cared for my pets, but also cared for animals belonging to my parents over the years, so in many ways they've watched me grow from high school into adulthood and now almost 50, through multiple generations of pets. That kind of history creates a level of trust that's priceless. The office is clean, the staff is warm and professional, and you can tell everyone there genuinely cares about the animals they treat. If you're looking for a vet team that combines expertise with real compassion, this is a special place.

Has been my vet office ever since I moved to the area for my two senior dogs. Only been coming here…read morefor a little over a year and a half. Even though my Pomeranian and small poodle are terrified of this place, and pant/shiver with fear the whole time, the care has been really great by Doctor Purewal has been really good to us and listens carefully to all my concerns and questions . There's never been a time where I feel dissatisfied with the care that I am receiving. I get reminders about upcoming vaccinations and annual check ups. It's also pretty easy to get on the schedule if something comes up. I'll be left detailed voice messages if I need to know some information and can call back if I need to. Great vet office and great care. It's a little small inside with only two exam rooms and a small lobby. Would recommend coming here for your pets.

Highly recommend. I've been taking my pets here for 10 years, 6 dogs and 3 cats during this time…read more Currently have 3 dogs, 2 are special needs French bulldogs with birth defects. Dr. Singh and his staff are always caring and patient with my babies. Responsive anytime I have a have a problem (large or small). And their pricing is little more affordable compared to other vets in the area.

I've had the pleasure of using Animal Care Center for non-urgent issues over the years. The first…read moretime was about five years ago when my cat stopped using the litter box. After trying multiple solutions at home without success, we brought her in to see Dr. Singh. He thoroughly evaluated her and determined there were no medical concerns--it was behavioral. We eventually realized she was being bullied by another cat in the household, made the necessary adjustments, and the issue gradually resolved. More recently, we brought in our senior cat for a comprehensive wellness exam (who lost weight). Dr. Singh completed a full workup, including bloodwork and a urinalysis, which revealed the need for more advanced evaluation with an internal medicine specialist. Dr. Singh is direct, thorough, and thoughtful in his approach. He asked detailed questions--including whether our cat may have been exposed to anything at home--and clearly communicated the urgency of seeking specialized care. The staff is consistently friendly, accommodating, and responsive, which makes a stressful situation much easier to navigate.

I've taken my dog here many times and always received great service. The staff is caring and…read moreknowledgeable. Would recommend for your pets.

I was a client of this practice for approximately three years, and unfortunately it took an issue…read moreinvolving the renewal of one of my cat's medications for me to finally question a pattern I had become accustomed to. My cat takes methimazole for his thyroid and has his levels checked every six months to monitor his dosage. His most recent results were normal. When I later requested his medication refill through an outside pharmacy, Stonelake refused to refill it because they said he also needed a total health bloodwork panel every six months to ensure his organs could tolerate the medication. I was told this additional testing should have been done when his thyroid levels were checked in July, but that a "system glitch" was the reason it hadn't been addressed at that time. What bothered me most was that this wasn't presented as a recommendation, it became a requirement when my cat needed his medication. They only agreed to fill a one month supply until I got the additional bloodwork done. I ultimately sought a second opinion/care from another veterinarian, who explained that additional comprehensive bloodwork isn't a bad idea and can certainly be appropriate if his previous bloodwork showed other things that needed to be monitored routinely, but they did not consider it an automatic requirement on top of his six-month thyroid level monitoring. That experience was a lightbulb moment for me. Throughout the three years I came here, I frequently felt that visits involved additional products, services, tests, or treatments being recommended. As a pet owner without veterinary training, you depend on your veterinarian to clearly explain what is medically necessary, what is recommended, and what is optional. Looking back, I don't feel those distinctions were consistently clear. Recommendations often felt tied to preventing my pets from suffering, which made declining them feel irresponsible. Since changing veterinarians, I've begun learning that some things I had been told were simply untrue and used as a way to get my pets into the office more often than they needed. That has been incredibly disappointing after trusting Stonelake with my animals for three years.

What went well? Everything! From the first phone call to the check up call we received after every…read moreprocedure this Veterinary Clinic is top notch. The waiting area is perfect but you hardly ever end up waiting very long. The doctors really love what they do and it shows. We pass three Veterinary clinics when going to Franklin Ranch and theres good reason! Thank you to all the staff at Franklin Ranch. We love you guys and more importantly our fur babies do too!

Calling experience: 3.3 Patient experience: 4.8…read more We've been coming to Franklin Ranch for over 20 years for our dogs which means that their service IMO is consistent, honest, and friendly. We've seen veterinarian come and go but each doctor has had love and compassion for our furry family members. Just recently we had to come to terms of letting our beloved Marshmellow go; but thru the entire process their staff was by our side to provide support, understanding, & sympathy. Please note that calling in to schedule appointment or to get information can seem painful since wait time can feel ridiculous (15++ minute wait) even though they usually have 3 to 4 representatives working the front area: taking calls, checking in patients, etc. But we overlook this because their service outweighs the wait time on the phone. We look forward to returning with a new furry family member...when the time is right!

Everything from scheduling to the vet tech to the check out was amazing. I came in because my kitty…read moreis showing signs of stress/anxiety and Dr. Kittel was super informative and recommended great steps to take for my baby. Thank you!

Ariel was very helpful when I brought Milo to the clinic for the first time to see if he had a…read moremicrochip. She and Shelby helped me set up his first appointment with Dr. Kittel. Shelby is great at the front desk. She has a bright warm reassuring smile and excellent customer service skills. Glad she was recently hired onto your team. Dr. Kittel was reassuring and answered all my questions thoroughly as usual. Your team is awesome!

We came here for my pet cat. We were fortunate enough to be seen by Deep & Dr. Saini. Very friendly…read moreand professional. They took great care of my cat. Thank You.

I'm updating my review from 2024 after the most recent experiences here. It seems like the overall…read morequality of care has gone downhill. They were excellent when my mom and I brought our 2 dogs back in 2024 but last year the exams were very quick and it felt like the doctor barely checked our dogs out. They also seem to give inconsistent guidance and requirements when it comes to pet exams. One of my dogs gets bad seasonal allergies and we take them in to get cytopoint shots every other month or so during the spring and summer months. They told us at first exams were only needed once a year even when getting cytopoint shots but the last time I tried to get them in for just the shot they told me they needed to do another exam even though it was done 6 months ago. They tried to tell me issues like allergies and cytopoint require an exam every 6 months instead of 12 which, again, was never required here or at any other vet we've been to before. My mom wasn't satisfied with our last visit either and they tried to reach out about her negative review but she didn't want to deal with them anymore. They also consistently spam my inbox with reminders to bring my dogs in long before they actually need to be seen so I think it's time we look elsewhere for a different vet.

Long over due review. I had taken my new puppy an Alaskan malamute names happy a few years ago that…read morewas a little less than a year old. I called and someone warmly greeted me, they were able to get me in right away as Harry hadn't been eating or drinking for almost 24 hours and was having projectile vomit. The doctor was able to give us a diagnose, and gave us options to relieve my worries. Harry hadn't just eaten to quickly which caused indigestion. They gave him an IV and sent us home with meds. He was all better in a few days. The cost was reasonable for an exam, X-rays, an IV, and meds. I highly recommend them!

My dog needed an exam and rabies vaccination. Friendly staff and the vet was compassionate and…read morethorough. He answered all my questions and gave advice. I was pleased and will be going back. Thank you to everyone.