Original review: Alternator died stranding my friend in Naalehu at 11 PM. Ka'u Auto Repair was dispatched by our insurance company and they got the Jeep picked up and repaired in 24 hours for a reasonable price---- plus accommodated us to pick it up Saturday night on our way back from Kona. They were great ----and responsive to the phone when needed. Mahalo ! *update March 2018*-- our new alternator failed 14 months later, contacted Ka'u Auto Repair, they quickly looked up the date of the repair but sadly the warranty on the part was 12 months/12,000 miles so we were not covered :( read more

We needed a tow after being in a multiple-car accident. Ka'u Towing was prompt, and Oni was pleasant, understanding, skillful. He was great! And their tow truck was stacked! Thank you Oni! read more

I take my truck and my boat trailer here to get safety inspections. I had another vehicle repaired there and I never really knew what was wrong, but it cost me about $600. I didn't press them for an explanation, which I should have, but I was just relieved to have my car repaired so I wasn't stranded so far from home. Since then I've heard some not so flattering stories about how they were supposed to do certain inspections and repairs, filter replacements, things like that. Apparently they charged the people for what they said they were going to do, but they did not actually do the repairs. So take it with a grain of salt, if I take my vehicle to them for any repairs again, I'll be sure to understand exactly what is going to be done versus what was done. Women to get treated differently than men when it comes to Auto Repairs so I'm overly cautious about it. read more

Great service. Very prompt and communicative. Driver went above and beyond and was kind and helpful. Helped me troubleshoot our very dead battery and installed a new one. Would use again. Mahalos read more

This place is great. We just had a nail on our tire and called them. We were less than three minutes away and they were able to patch our tire right away. The people here are so super nice and friendly. Thank you for the quick service. read more

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Shout out to Kau Towing! These guys are amazing. Quick, professional, value, top notch. Big Mahalo to Ivan! One heck of a driver and nice guy! read more

These guys are real life super heroes all day! My work van broke down first thing in the morning and I needed it towed 65 miles (back to the area I live) to get repaired. The dispatcher Linda was very helpful and reassuring, promptly arranging a driver to come out to me and updating me with expected arrival via text. The driver Paul provided excellent service and took extra care to ensure my vehicle (over 8k pounds unloaded) was safe and secure. Since the transmission was shot, I couldn't drive it myself into the spot where the mechanics wanted it parked. So Paul got out after putting it down and pushed it into place! Solid people and the service is a cut above from start to finish! I'd highly recommend this company! read more

They got our car back to us quickly and for less than the original quote. Got to love both of those things. Mahalo Ka'u Auto Repair ~ Dave and Annette read more

Arranged with AAA to pick up my old pickup to take to a mechanic. They dispatched Ka'u Auto Repair to provide the towing. Frank and the crew did their best to accommodate my arrangement to get the vehicle to my mechanic in a timely manner. Oni is a masterful driver and was able to negotiate our narrow road way and steep driveway to get the truck loaded without issue. He even knew the mechanic I was using and had no problem dropping of the truck. Highly recommend their work read more

Great service. They're kind and they communicate very well. Our cars were fixed in a timely matter.

I went here to get my brakes done. They have great deals and friendly service. I get the idea that this is a family style business, which I am a fan of. These people seem to be here to really help you out, not just to get your money. I will be going back whenever I need something fixed on my car. read more

it's important that auto repair is honest. i find kau auto repair very professional and very knowledgeable about automobile. i highly recommend ka'u auto repair. very friendly and they do their best to accommodates customers. read more

Great place to go. Feels like family. Fixed my tires multiple times. Reasonable price quick response back

Highly recommend Ka'u Auto Repair and towing. I was on the way home from work and my car broke down. I called AAA and they sent Ka'u towing to pick me up. Kana Kekonai got me home safe and my car back in one piece. If you have car problems, call the number on the side of that truck. Mahalo KAR read more

Ka'u Auto Repair - Tow - Auto Repair Near Me - Naalehu, Hawaii

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After waiting 2.5 hours for another tow service that never came, we called Ka'u Auto Repair & Towing and they were there within 20 minutes! Not only we're they efficient, but exceptionally friendly and helpful. Steven, the driver, showed my 3 year old daughter all the bells and whistles, of their extremely impressive new tow truck, and offered us cold waters as well. I will always use and recommend Ka'u Auto Repair & Towing! A company with True Aloha! read more

Friendly, knowledgeable and very local. Only small repair work has been done, but timely and as quoted.

John and his team are awesome! As a AAA towing provider, I'm not afraid to fully explore the island. I know that John and his crew are out there in case I need them , like I did. I lost my keys in the water at Green Sands. To make a LONG story short I was reunited with my car and met some awesome people on the process! Mahalo John for making an inconvenience much easier to deal with! read more

We get our vehicles inspected here, and love the service. Always get in within a couple days.

They took us in last minute, making sure everything gets done, not like the place we actually bought our tires from CUSTOMER SERVICE

Professional service from all staff. I know my vehicle will be in good hands with knowledgeable mechanics/workers and reasonable rates. Always great service! My choice for all my vehicles. read more

I highly recommend Ka'u Auto Repair for your automotive needs. John & Jolisa are the owners. Pricing & service were much better than in Kona. I received great communication from Jolisa throughout the job, from the 1st phone call till the work was completed. She was very responsive and organized. Mahalo! a hui hou read more

Stuck at the side of a remote road with a stalled car. Kau Auto Repair was called and the dispatcher took a personal interest in my situation, called me to make sure I was where I needed to be, that I was in a safe spot, and put a rush on the job because I was at the side of a road that can get busy. They arrived within 40 minutes and Oni, the driver, was awesome. He brought me and the car home, and slid it right into my garage! Really great service and I would call them again! read more

Great service! Wonderful people that work there! Professional work done! Fast and reliable

My Tacoma needed to be towed to Kona. Kau Auto Repair did an awesome job. Tow driver went out of his way to accommodate me and deliver my truck to Kona. Kau Auto Repair is the best! Aloha. read more

I had a flat tire in the middle of the night while on vacation and required roadside assistance. My credit card company called Ka'u Auto Repair. The eta was 1.5 hours. When the time had passed no one showed up. I tried calling the number provided multiple times and no one picked up. The credit company could not reach them either. This company is dishonest and irresponsible. They agreed to perform roadside assistance even though they had no intention to show up, leaving a family stranded at midnight in an unfamiliar environment. They not only fail to uphold their business agreement but also basic moral principles. I highly recommend you take your business elsewhere. read more

best towing in all of big island!!!! they were so fast and simple!!! i just called aaa and kau did the rest!!!! read more

I was a regular customer at Kau Auto Repair, state inspection, brake check, oil change. My cars A/C wasn't working, I asked the owner John I they did A/C work? He told me, "Yes." The issue was if you charge the A/C, three weeks later it wasn't working again. I brought it to the shop. The estimate was around $650. I authorized the work. After it was all apart I was told it needed something else, and they would order it. A week later the part came in, another two days it was finished. The total bill $1031.00. I was surprised by the extra almost $400 charge. When I asked why they hadn't warned me. I was told, "you didn't ask." I paid the bill a little miffed but glad to at least have A/C. Three weeks later, No A/C. Brought the car back, they recharged it with dye asked me to come back in a couple of weeks. When I returned, the new estimate was $1,400.00 more. This is a 14 year old car. I was reluctant to put $650 into it. Never mind $2,400.00! So now I drive without A/C. $1,000.00 poorer. Ka'u Auto Repair will never see my business again Proper and full diagnosis with a close estimate, is what I expected when I ask if they did A/C work. read more

The staff is very friendly, honest, and professional. I had my car inspection done, and they didn't even charge me (twice) for a leak that I a THOUGHT might be coming from my sunroof. Turns out, it was a slight blockage in the A/C line, which they flushed out! That type of Aloha NEVER happens on the mainland! I highly recommend them. read more

John and the Kau Auto Repair and towing crew in Naalehu represent excellent customer service. They have always been kind, honest and fair. From safety checks, towing, tire service, welding, fixing my trailers and tractor, auto repair.. They are by far the best automotive and towing service on Big Island Hawaii. -J- read more

Quick, friendly, and priced right. We were in and out for store puncture in less than 30 minutes!

We have had 2 separate emergency repairs needed in the last months. Both times we were able to get in immediately. And both times repairs were made timely and at expected costs. We couldn't be happier with the whole team. Thank you!!! read more

Had a water pump seize in Waiohinu on my way back home to Keauhou. Called Ka'u Auto Repair. They had a tow truck to me in 15 minutes. The parts had to come from Kona where their driver was at the time. They had the parts by early afternoon and had me back on the road by late afternoon. Great people who did everything they could to get my vehicle going again even though they were very busy so, I could get home. Friendly, professional and they do excellent work. read more

We had a wonderful day visiting Hilo side yesterday when we began our 96 mile ride home from our last stop at Volcano. Just a few miles from Volcano we here a pop and the truck starts knocking. Something with the engine. It's late at night in the middle of no where!!! I call AAA and am still on the phone with the dispatcher when John from Ka'u Auto Repair pulls over to see if we need help. He is AAA approved and was able to take over our call. He towed us 100 miles to home and savaged our amazing day. Thank you John for going above and beyond for us! read more

John Masters, the owner of Kau Auto doesn't just sit behind a desk! He works on the vehicles, gives inspections AND tows vehicles. He SAVE ME with my truck one day in think that I could save some money I went to a local neighbor who I didn't realize was bi-polar! I was in a bind that if my truck was there any longer, this guy was going to trash it! John came to my rescue, towed my car to his garage and then proceeded in fixing it. He also made special arrangements with me as I had just started a new job and needed my truck. I don't know of any other auto body shops that still think of the people and not just the vehicles. John and his crew are REALLY GOOD mechanics and get the job done. AND, if for any reason you are not satisfied, then you simply bring it back and they will make sure that you are in GREAT working order! John is a merchant with a heart! read more

Our company is working on a proof of concept here on the Big Island. We had some issues navigating the red tape regarding vehicle registration and the crew at Ka'u Auto Repair was a great help. Now we go to them for everything and the customer service is always outstanding. The only reason we didn't give them 5-stars is because they aren't open at all on the weekend. Being a business it can be difficult to get away from a client site to get service done during the week, so the no-weekend thing is a bit inconvenient. Other than that, they're awesome. read more

We called AAA because we had a breakdown while visiting Hawaii. They dispatched. Ka'u. The owner, John, Dexter and their team are simply amazing. John came to get us at the end of the road when we were visiting South Point. We had some trouble with our car and it required special towing. He and his team were able to figure it out no problem and get us back to Kona. John was very personable and we learned about his business on the ride back. If you need your car repaired or if you ever need a tow, I highly recommend calling John and his team at Ka'u Auto Repair. read more

I used Ka'u Auto Repair for towing services. Frank towed my car, and he was professional, respectful, and friendly.