I had an excellent experience with Certified Auto Repair, and a big part of that was the customer…read moreservice from Ryan. When I first called, Ryan was upfront and honest about their scheduling timeline and let me know they were typically booked about a week and a half out. I didn't schedule immediately because I wanted to compare quotes from other shops, but after calling around I decided to call them back a couple days later. Ryan confirmed the same availability window and unfortunately their next opening was the day after our road trip was supposed to begin. I thanked him anyway and figured we were out of luck. Then, about 5-10 minutes later, Ryan called me back personally and said he had reached out to some of his morning appointments for the next day and was able to fit me in if I could do an early drop-off. That kind of effort is rare. He didn't have to do that, but he went out of his way to help us out knowing we had an important trip coming up. They completed the much-needed work on the vehicle and took a stressful situation completely off our plate. That small gesture earned them a new loyal customer. Honest communication, real customer care, and willingness to go the extra mile still matter, and Ryan absolutely delivered on all three.

I cannot say enough great things about this place. It has been my go to since moving to Grass…read moreValley. Ed and Ryan are a great team and the job always gets done right. This is one of those small town shops where you are on a first name basis with everyone there, and the biggest thing is trust. I know that if Ed tells me something needs to be done then that is the reality of the situation. No upselling, or anything like that. Just good honest hard working people.

Fantastic Great communication…read more Skill and value Go there now you won't be disappointed

I needed new front rotors and brakes. I am happy with the…read morejob done and the great pricing. The location is a short walk to Downtown so I was able to spend the time accessing shops and restaurants. I would recommend Repairing Bear to anyone who is looking for a great car mechanic who will get the job done with quality work and good value.

Joe's response to my request was fast, professional, and informative. I didn't use Joe's this time…read morebut I will call him next time

Joe deserves all the stars in the world! Ran into an unexpected, sudden car issue one late evening…read moreand had to leave town in a couple of days, so granted this was a bit stressful for us. Joe answered my call quickly and provided an estimate, and could be available as early as next day. I was initially a tiny bit worried about some of the reviews I read about scheduling/showing up, but Joe put my worries at ease and communicated with me within a reasonable amount of time and showed up when he said he would. He and his partner were communicative, kind, trustworthy, knowledgeable and skilled at what they do. They worked on our car repair in the pouring rain with no complaints! I would recommend them again and again and again. The mobile aspect was extremely appreciated and so valuable - we didn't need to worry about a tow or timing logistics to get the car to a shop before they close (because come on, most people work!) Excellent value, fabulous service, terrific work. Thank you Joe, and happy holidays!

Excellent service. I needed a pre-inspection before buying a van. I got a quote very quickly and…read moreGrant came out to look at van within a few hours. He sent me photos and explained what he saw and what it would cost for repairs. Price was very reasonable for thorough inspection. I would definitely use them again and absolutely recommend them. Very professional

Grant is a real gem. He is highly skilled, with a broad depth of mastery at his craft, AND he's…read morecommunicative and honest. I've had a few unfortunate experiences in the past 6 months that caused me to require his services and he's shown up ASAP with all the tools to get the fix done right, right away. He's saved me a lot of headache and expense by being available at unusual times and in sticky situations. As a woman, I am always a little nervous working with auto mechanics because I've had experiences in the past where they have tried to take advantage of my lack of knowledge in the automotive department. That's not the case with Grant. He has proven himself honest, straightforward, and highly capable on every occasion I have worked with him. He has taken the time to explain what needs to be done and has followed through according to the plan we have made together, on time and on budget (and even sometimes under budget!) If you need a mechanic, don't hesitate to call Grant at Above Auburn. I recommend his services and skills wholeheartedly!

I have used Douglas Automotive for years and years on both my personal and company vehicles. I…read morecan't even begin to tell you how professional they are and very competitive on pricing. More so, they stand behind all the work they do and several time I had no charge visits. Would recommend to everyone. Harry Reeder

These guys are awesome. Alex and Brian were great at explaining the process of getting my rotors…read moreand pads done on my vehicle. I went in in the morning and my car was ready by early afternoon. Price was fair, too and the service was exceptional. Will definitely refer Douglas Automotive to my friends and family!

I met Anton and his wife. They are really nice, friendly people. My VW, 5 speed turbo passed Smog…read morewith flying colors. It was quick and easy. I had a problem with my hood release. Apparently it just needed lubrication (severely). Anton fixed it at no charge. They have dropped their smog prices recently to stay competitive with nearby shops. I will definitely continue going to this shop. I highly recommend them!

I has a poor experience here....disturbing....brought my car to have them check it out. Person who…read moremade the apt. seem to impersonate 'Anton' and said he would check out the car himself...so I was impressed esp. because of the impressive rating (although it is easy to make fakes ones of course). Upon arrival...there was no entry point as the whole facility was jammed with vehicles. So, I made a left turn into a one way street and parking my car in the only space left...all the vehicles were parked in a mist-mash of ways. I asked to speak to Anton since I believed that is who I had talked to. The guy responded that he was not there but would arrive. Then he told me that he was the one who talked to me. I had wanted my car checked out esp. the front end and originally , he said d$100. I left and after 30 minutes he called and told me me it was done. Gave me info and said I needed for new tires which I really already knew. He did not mention anything else like the brakes,etc. Or even that he did a test run.. The garage was packed full, so I have no clue when my vehicle was looked at. Upon my return and talk, he then said the charge was $180!!! When he say the look on my face....he immediately realized that I was not going to fall for this chicanery and said only $100. I would say don't be fooled by this guys' pleasant demeanor and promises. I just wonder how many other folks he has conned,

I've been a client of Volz Bros. for more than 20 years...and that alone should tell you something!…read moreThey are the fairest, most skilled, friendliest auto mechanic shop I've ever used, no matter where I lived. They've always treated me with the utmost courtesy, and I truly count on them to advise me of any issues...,and to FIX THEM! I could recommend them more highly!

I'm so sorry but I just called to ask for a quote and the tone/attitude from the front desk is not…read moresomething I want to encounter when looking for a reliable shop to fix my vehicle. The front desk is the first impression of the shop when calling over the phone , unfortunately it was enough for me to not move forward with this company.

Whenever I need a smog, this is the place to go. I have…read morebeen going there for many years. No appointment needed, no delusional offers, no drama. Affordable. Jared was the person who helped me last time. Extremely friendly, kind and fast service.

The guy in charge here is very invasive and mean. I was absolutely speechless as to how to respond…read moreto his behavior. I had recently spent $1932 at another repair shop to have a catalytic converter put on my honda crv so I came here to Ray's for my routine smog($40). It failed due to drive pattern being incomplete. I returned 5 weeks later and failed again for same issue ($40). I was outside of 30 day windows for a free retest. Anyway, I then did a super complicated drive pattern and according to my diagnostic testing tool, my car was finally ready to pass smog! So I returned for the 3rd time, about a week after my second fail, and this time, my experience was HORRIFIC and left me in tears. I am scarred from the incident. The guy in charge said I had to come back the next day because they don't do retests after 4:00pm. It was no big deal as I hate to be that person! As I was leaving they called me back and said they changed their mind. I was so grateful at that point as I have been through so much already. He gets my car hooked up then calls me over and starts reminding me that the retest is a complimentary service. I wasn't sure what to say but I told him that I had paid for two smogs already that this is the only retest I've been here for. He wanted to see my receipts so I started looking. I informed him that I had just gotten a bunch of work done on my car and it should pass this time. That was a big mistake. Now he's hounding me about what work I got done and why I didn't come there to do it. I told him I didn't know they did work like that. He points up to a sign and says what do you mean you didn't know we do work? What are you doing here if you didn't know? I really didn't know what to say, except that I was confused and I didn't know you do catalytic converters here. He smacked my hood down and told his workers to get my car out of there and for me to come back tomorrow because I rolled my eyes at him. I didn't roll my eyes I was trying to keep the tears from falling. I was in shock and I was scared of him. As soon as he saw me cry he yelled at the guy and told him to bring my car back in. At this point I thought this man was unstable. He hooked my car up and was looking around in there and called me over again to tell me he was going to fail it again because he couldn't read the number of the catalytic converter. I was still crying I could not understand why he was doing this to me. I was trying to call the shop that put it on but they put me on hold. I just thought forget it I'm going to take my car out of here and drive over to the other shop and tell him what's going on and get any extra information I might need regardingthe catalytic converter. Ray said aren't you going to wait for a receipt? So I waited and waited while he typed and then wrote stuff down then typed again. He gave me my paper and it said he was unable to verify my catalytic converter and that it was going to require one hour of Labor in order to hoist it up in their garage and get the number off of it. Everything on my vehicle passed smog except he added to a visual inspection that catalyst was "tampered" with. This was not necessary. He used his own words to Red Flag my vehicle. I showed up at my regular shop and he told me that this guy is rotten. He said lately he's been really messing with people and upsetting them. I'm still in shock by this happening to me. If you knew me, I'm always very courteous and respectful to people. This guy was mad that I didn't pay them to do my repairs so now he's trying to charge me for 1 hour more of Labor. The reason I gave them 2 stars, is for his other employees. A few of them that have helped me including the younger kid especially, are some of the most kind people. That man does not deserve to have them working for him. Please don't go there. I've never dealt with a worse business owner. I've now been referred to J&S smog on Olympic Parkway in Grass Valley. Wish me luck that this red flag doesn't create me more problems that I don't deserve. I will call the the Better Business Bureau and complain.