This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Beautiful, spacious condo with two master suites and 3 bathrooms. Views are gorgeous from the…read morebalconIES. It's a newer 2005 property that is well-maintained and our condo G302 had access to the most gorgeous sunrises. Beach is not recommended for swimming, but the complex has a beautiful pool that the kiddies will love. I appreciate having a well-appointed kitchen that gives you a lot of flexibility in planning your day. Safeway is conveniently across the street.

Stayed there this past weekend. It was a nice room overall. Only cons were the Room had no A/C…read more WiFi wasn't working as well and we had no parking spot. We had to park on the side of the entrance road. No daily room cleaning. They charge you up to $30 depending one what kind of housekeeping service you need for that day. Office to check in is not located on the actual property but down the road at another hotel called the ISO.

I hesitantly booked KK219. I say hesitantly because I really wanted the resort experience that I…read morewas able to enjoy last time in Kauai. However, due to a last minute flight deal, I was unable to get into a resort I wanted due to lack of rooms and high prices. I thought a condo with a kitchen was an OK compromise, but I was REALLY worried about choosing this place because AFTER I paid for the nonrefundable room, I read many poor reviews. The day before arrival I received an email with my check in information. There was no mention of having to check in at a different location like others mentioned. I worried about not "officially" checking in anywhere, but no one called or came to the unit so...? 219 had a portable window air conditioner, which I was thankful for. Even in November the temp reached 85 each day with near 90% humidity. It wasn't quite enough to cool the bedroom the way I wanted, but it made it bearable. Like others said, the unit was not sparkly clean like one would expect when paying such an exorbitant cleaning fee. It was good enough though, and nothing made be feel grossed out. We also had a washer and dryer, but it had a small load capacity and they only gave us 5 laundry pods. That felt pretty cheap. There were plenty of dishes, towels, toilet paper, etc, and they were clean. Others mentioned the "second bedroom" and the crappy sofa bed, and I have to agree that they could really up this place by replacing it with a real bed. Particularly because not only is the AC in the same room (and not able to be moved, so it was the coolest room), but because there is no TV in the bedroom. We attempted to use the sofa bed and gave up because it was awful. Beach access: No, there is none directly from the property, but there is a gate the leads immediately to the adjacent (and really nice looking) property next door. The beach is not suitable for swimming, but like I said about the last place I stayed, there are so many other beaches on the island that you cant really complain. Plus, no swimming equals very few people. My biggest concern, and only gripe, was that on our first morning a man just WALKED into the unit. We were both in bed and, alarmed, I yelled, "Excuse me!!!" He said sorry and quickly backed out. Our door was shut and locked, and so I called Vacasa. The guy seemed totally uninterested and I don't even know if anyone came to look at the lock, but we regularly checked it when leaving after that it was always secure. All in all I would stay again. Four nights cost just under $900 and having the full kitchen enabled us to skip paying for breakfasts, dinners, and snacks, so that was a great way to save. I would stay here again if I were looking for a budget place. Oh, and last but not least: we were in the building closest to the road and didn't hear any traffic at all. Maybe it's because we had the hum of the AC.

As the host manages multiple properties in the Kauai Kailani complex and others around the island…read morethis review is specifically for unit KKA 108A. Other units I researched for this host have patios thus they may or may not have the issues that I have brought up. I booked this unit through Airbnb deciding that I want to support local businesses rather than my usual business trips at large hotel chains e.g Marriott, Hilton, Hyatt etc. That was a big mistake as right when you enter the room the stuck door is the first sign the place won't meet your expectations. First the unit was stiflingly hot. My wife and I had to endure for four days here in Jan 2023 and was the worst part of Kauai. Don't let the host fool you as he stated that I didn't follow the instructions he provided however, regardless if you follow the 'instructions' he provides the room retains heat and it does all day. I contacted Airbnb the first day as it was not safe staying in the unit as my wife felt sick after the first night as it was unbearably hot. We were told that we would have to get approval from the host which is another story. This is not a unit that is facing the ocean thus receiving an ocean breeze, rather it is a unit facing the sun during the day and the parking lot. The room does not have AC thus to cool it off you have to keep the one window open 24/7 and have the four fans running the whole time. This does little to cool the room rather you are just moving hot air around. Second the unit itself was not very clean. We had stopped off at Walmart before arriving thus I put the drinks in the fridge. The fridge had a smell and was not cleaned properly in addition we found a used towel hung up as new which was disgusting. I have attached some photos so you can see the condition of this so called romantic room as the host describes in his description. I had a conversation with the host on day 2 and he was not helpful at all. I gave him the opportunity to address all of my concerns but he disregarded them. He made it more about the cleanliness of the condo rather than addressing the heat trapped in the room. The host stated he could have a cleaner address the fridge which I had already taken care on day 1 but the other things more pressing to me like the heat was not addressed at all. To be clear the condo has 4 fans and a ceiling fan that barely turns on. If the unit was so comfortable why would you need to equip your condo with so many fans to cool it down. He admitted on the phone that an AC will be installed in the near future but his response is it is Jan so how hot can it be? Also Kauai a tropical island so there's humidity. I lived and vacationed in far more tropical places that Kauai so thanks for the tip. I requested after the first night for a refund with Airbnb due to the unbearable heat in the room, lack of cleanliness (fridge smell, used towel, dust, stains). The host response was that I was only interested in getting a refund. I thought that was interesting as it would cost me more in the long run to find a new place for my wife and I to stay. I would not recommend this company/host for future bookings in Kauai. My hope is that the host spends less time writing responses to defend what's right with the unit he manages and instead ensures that the feedback by his guests are addressed.

Enjoyed our stay. Pool was great and never too crowded. The towel exchange was simple and never had…read moreany issues. The non swimable beach was nice for sunrise and evenings. We didn't eat at the restaurant due to cost and minimal options. Staying in this area puts you mid island with access to great beaches, but, know you are still driving every day a min of 30 minutes to get to a more desirable beach if you're looking for calmer water and the ability to snorkel. The room was fantastic and slept my family of 5 well. Well stocked for cooking. My biggest complaint was the "Mountain View" is more like a parking lot and grocery store view. Also, if you're a lite sleeper, the roosters and road noise will keep you awake. I won't miss the roster crow at 4 am.

The room was clean, comfortable, and had plenty of accommodations. The pool area was great and the…read morebeach was beautiful. We also loved the location of this resort on the island.

Location, view, and staff were great, but the room was NASTY! There were cockroaches, cockroach…read morepoop, and ants everywhere! We stayed in a two-bedroom unit (3rd floor), and the "no elevator" wasn't an issue for us, but the sticky, rusty, dusty, and just plain dirty everything was! The room was in dire need of a deep cleaning! We woke up to the view of gross screens every day, the bathroom vent was beyond dirty, the handrail to go up to the main room was sticky, the microwave hadn't been cleaned prior to us arriving, the fans were extremely dusty, the cable box looked like it hadn't been wiped down in months, and everything was just ICK! Do yourself a favor and stay somewhere else! Take a look at my pictures go an idea of what's in store for you.

Rained most days in April vacation , Waimea canyon amazing,. Dukes restaurant was greatread more

It's a dump. Our unit was old, worn, and needs fixing. After three days of jerking around trying to…read morefix our TV they brought in a new one. The drapes are falling off the drapery rod. Paint peeling on the dorr frame of the bathroom. The guests above us constantly made noise even after we asked them to quiet down after 11pm. Even notified the management company. There are much better places. avoid this one

Best spot in kapaa. Very fun baby beach and walking distance to many restaurants. I have stayed in…read more3 different units and some are better than others. It is definitely a hidden gem and the ocean front views are spectacular

this is a small complex with some unfriendly occupants. no air-conditioning is allowed.read more

I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.