This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

I've had this company install a water system for me twice now (should've learned after the first…read moretime). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware.

I have been with this Culligan in Kendallville for approximately 20 years. I never had any issues…read more We moved and decided to purchase . When the system was paid I called with some questions regarding my final bill. The representative I talked to was rude and condescending. I don't know if that's how they treat people when they are not renting anymore or if they have a representative that should not be dealing with customer service but they will not be getting mine or my family's business ever again.

Thanks for suppling water at Noble Hawk. I love it when…read morebusinesses support each other and the community.

He does good work and my insulation works as it should…read more He's fair and does the job asap I recommend him for any plumbing issues.

Daniel was very personable and knowledgeable. He and his young helper worked quietly and…read moreefficiently. I hardly knew they were there. After the new system was installed in about 1 1/2 hrs, he took time to explain to me how the system works. They did not leave any mess after their work was done. I would highly recommend Slabaughs Water Conditioning. Jeremy T

I needed new well tank and my entire house needed new plumbing. After I had moved into a new place…read morethe well system had not been updated in decades and the pipes were prone to freezing. Fred was able to take the Job on within a couple weeks and took only 3 days. I would definitely recommend him to anyone. Very friendly, professional and knowledgeable.

Fred is very professional, honest and quick. I appreciate the suggestions he made to maintain and…read moreimprove our system. He always takes the time to explain how everything works and he helped me to understand the system in the house I purchased.

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

Awesome, Awesome, Awesome!! Office staff, Deb and Daniel, are super nice and professional. I…read morereceived a phone call and message early in the morning letting me know the tech would be here between 8:00 & 8:15. Sure enough! Jeremy was here on time!! Talk about professional and knowledgeable; Jeremy is fantastic! He saw my eyes glaze over I'm sure, but he took the time to explain every detail of my water softener. In the end, the intimidation factor was gone, Jeremy built up confidence in me with the unit, and reassured me that if I had any questions that I could call the office and someone is there to help. This is the company to call for all your water softener needs! I highly recommend them! Thank you!

From the owner: Since 1967, Hawkins Water Tech has been the trusted, family-owned, local water treatment company…read moreproudly serving the Michiana area and surrounding communities. We specialize in expert water softener installation, service, and repairs for all makes and models, reverse osmosis systems, whole-home water filtration, iron and sulfur removal, and customized solutions for hard and problem water. Our comprehensive services include free water testing, softener salt delivery, bottled water delivery, and commercial water treatment solutions. Choose Hawkins Water Tech for personalized service, quality products, expert installations, dependable water solutions, and exceptional customer satisfaction—your clear choice in water treatment!

We receive six 5-gallon jugs of water every 4 weeks. Mario delivers them to our home quickly and…read morecheerfully. Our tap water tests at 200+ppm. The online recommendation for drinking water is under 50ppm. Aquatek water tests at 10ppm. They are a great company with super service!

We became customers of Aquatek a little over a year ago when the smell of our city tap water became…read morea little bit too much to bear. The installation of the unit was quick and painless and the fees for their service are very reasonable. We just got through with our first annual servicing (changing of the filters) and everything was fast and efficient.