I got my engagement ring here and the staff spent a lot of time with us explaining about the…read morediamonds, materials and techniques used in the construction of the jewelry they sell. I really felt like I learned a lot after being here. A totally different experience to those pretentious sparky jewelers that give you the impression that you're wasting their time if you ask more than 3 questions. These folks know what they're talking about and you don't get the feeling that you're being ripped off or that they're trying to up-sell you constantly. I would recommend Birzon to anyone looking for quality jewelry at a reasonable price no matter what your budget, and you'll get an education at the same time!

I'm always nervous walking into high end jewelry stores. When I walked in I was greeted by the very…read moredown to earth staff and felt comfortable. They offered me very fair prices for the jewelry I brought to trade in. I would recommend them to anyone whether you are buying or selling.

I was so impressed by the kindness and fantastic service! Even though I didn't end up getting any…read morework done, I'll definitely be recommending them to others based on what I experienced.

I bought a beautifully designed 14K gold ring from Aurum. Paul designed and made the ring himself…read more I bought "on faith" since I live in California and had to trust my instincts, research on this jeweler, and on-line reviews. Before placing the order, I requested that the ring be sized down a 1/2 size - and Paul didn't hesitate to offer this service. The ring fits perfectly, is very high quality and appraised slightly above what I paid for it - so, Aurum's pricing is very fair and reasonable. I wouldn't hesitate to purchase another piece from Paul and his team.

Went and got my late grandmother's wedding ring fixed- it needed resizing, retipping and a good…read moreclean. They handled it great! It's a very professional and clean space with certifications hung right on the wall. I forgot his name but the guy was great at explaining pros and cons of different methods of repair, I felt very assured in my choice as well as safe entrusting my literal family jewels to his care. And I love the result! This was a little while ago now, and the ring still looks great and feels sturdy.

Cannot say enough good things about our experience with Spears & Co!…read more It was very important to my fiancé that the ring he got me was something I really loved and would be happy with. We opted to shop for it here because the owner, Ryan, offers a "build your own adventure" type experience, meaning you can customize your ring to your liking exactly. I had a pretty clear vision of what I would like my ring to look like so the process was very smooth and easy, but I imagine that even if you aren't sure what you'd like, you'll arrive at your dream ring in no time. Ryan kept my fiancé in the loop at every step of the process, and according to him, he received the ring in a very timely manner. I am so thrilled with my ring and I've already been recommending Spears & Co to my friends and coworkers. An amazing experience, and we'll definitely be purchasing our wedding bands here as well!

Hands down the best place for purchasing an engagement ring in WNY. I proposed to my fiancé on…read morevacation earlier this spring and we had discussed the ring selection process. She is an artist and wanted to be involved in developing/designing the ring instead of simply picking something out of a display case. We found Brian Michaels Jewelers based on the positive online reviews. After sharing our ideas with the sales associate, she reached out to the owner for a consultation and before I knew it, my fiancé was deeply engaged in a conversation with the owner about every facet of her design concept. We were impressed by the level of engagement and customization available and I was impressed with the affordability. In a few days we were looking at a 3D model of that very ring and in a few weeks my Fiancé was wearing her dream. We were both ecstatic with the ring and interaction with the staff. For me it made what would otherwise be a stressful and awkward process, a delight that we will both cherish for the rest of our lives.

Best jewelry store in Buffalo and I've been to a few. Went…read morein to purchase a gold chain and was treated so well, my current jewelry was cleaned free of charge and the sales woman Amanda was AMAZING! She wasn't pushy, super real and down to earth, gave honest opinions, and helped me feel good about my choice even though it was more than I wanted to spend. (My choice, wasn't pressured) Lots of fantastic, high end products, prices are reasonable and service of off the charts. Would definitely recommend, and if you have any control, have Amanda help you.

Had such an enjoyable experience getting a ring resized. The large, chain jewelers told me…read moreresizing would take over 2 weeks because of the holidays. Imagine my surprise when Gem Design told me they could have it finished in 2 hours!!! Only a couple days before Christmas AND on a very delicate ring with multiple diamonds. True to their word, I received a call as soon as it was done only 1.5 hours after I dropped it off. The customer service experience was also wonderful. Extremely friendly staff (including an adorable Newfoundland lazing about behind the counter, ready for a friendly scratch on the head). I highly recommend this jeweler for purchases and repairs.

Just okay. Not bad, not outstanding. I had to sell some jewelry and this was a local place. I…read moredidn't want to go to a chain. The woman that waited on me was ... not unfriendly but a bit impersonal. I miss Craig's and Hofert's back in the day.

2 accent diamonds were lost from my barely 3 year old ring. I sent it in to have the 2 accent…read morediamonds replaced, and I was quoted over $500 to repair the $700 ring! Ludicrous. Disappointed. I believed in the company before I had this experience . Show less

I shop highend and I decided to local because Buffalo has no options. The associate looked me up…read moreand down, yes I wore my work clothes. I recommend anyone to just shop online, I lost my Tiffany's cleaning cloth I should of been patient and ordered online. I know better now. I can see why it wasn't busy.

If you want a jeweler who listens to you about what you want designed and gets you overwhelmingly…read morebeautiful stones, Bomi is where you go.

My wife and I could not have had a better experience. Everyone we interacted with at Bomi was…read moreexceptionally kind, knowledgeable, and professional. We had a custom ring made and it came out better than we could have imagined. Thank you!

Lessard Coutu is now the only jeweler I'll deal with. The first picture is the beautiful white gold…read morering I purchased in January while on an island. After having is sized at another local jeweler, the white gold ring became yellow gold. A month later, one of the diamonds fell out. After checking out a few reputable jewelers, I decided Lessard Coutu would be the ones to replace the diamond and repair the ring. Marianne took her time going through all the options and explained why the ring had been faulty and what needed to be done in order for the ring to be worn with confidence. She, Moe and all their staff were a delight to work with. They are patient, knowledgeable and skilled artisans. I've already taken some other pieces to them for repair and will most definitely go to them for all my future jewellery purchases. They have such a great eye for design, that I'm seriously considering taking some older pieces to them to be remade into something more contemporary that my grandkids would love to wear. If I could give more stars, I would!!!

My fiance and I custom designed a ring with the help of the owners at Lessard Coutu and it was an…read moreamazing experience! I am extremely particular and Mo was super patient as we went through all of the options and he laid out all of the information in a clear and simple way to help us make this important decision. His expertise shined through in our meeting and really helped guide us to the perfect ring. Although my minimalist style isn't necessarily on brand for Lessard Coutu, Mo was able to help make my dream ring a reality! I couldn't be happier with the final product and it exceeded all of my expectations! I love my ring and can't wait to get the matching wedding band!