This place has been such a saving grace. I am overwhelmed with gratitude. I have been seeing Dr…read more Gillia weekly for many, many months now on video calls and I look forward to it. I have been able to seek OBGYN, psychological, and physical health through them. The front staff is so kind and calls regularly for reminders. Jerrica and Gabi (spelling?) are always so kind and lovely. Thank you to the Wahiawa Health team for making me feel like I actually have the ability to seek help. I appreciate you more than I can say. Mahalo Nui loa.

My experience at wahiawa health clinic been awesome. For pediatricians Ms.Katie is the bomb, shes…read morevery professional n shes doesnt push when it comes to having your child take a lot of shots. Shes very honest and sweet and she listens n observes. Getting a walk in with her has not been an issue, my son had a temp n as soon as i called in, i was able to get in. The lady on the phone was sweet n helpful. But the lady i dealt with to go see Ms.Katie was saying oh no opening, so i had to tell her no i literally just called n got the okay to come in, that lady checked again n said oh yeah. So some receptionists are ugh and some are excellent. Aside from the receptionists that i dealt with everything else was smooth selling. I HIGHLY RECOMMEND MS.KATIE. I was able to get medicine for my son before the weekened so that helped a lot. Thank you Ms.Katie

Dr Tracy Hata and her staff are amazing. They are and have always given top quality care. Beside…read moremanners are excellent and overall care has always been spot on. She helps and suggests great overall care and how to keep yourself with top self care. Thank you all and most grateful for Tracy Hata being my PCP.

Dr Tracie Hata is nothing but the BEST! I love my doctor! Very friendly, humorous, patient, great…read morelistener, & very kind. I love how her eyes smiles as well - shows great sincerity. She always takes care of me regardless of what my concerns are. Her staffs are great too. Dr. Hata and her medical Staff community greatly. They follow up right away either through a phone call or my chart.

Everything. Dr jasmine kelly is all that I expect in a doctor. She is thorough, caring and…read moreanswered all my questions. She is very easy to talk to.

I was searching for a PCP and I was referred by my former Neurologist. When I first got there, the…read morewait was intensely long, but during the visit it was like he was preparing you for a long life and a better one. He sees seniors and people with intense care. Even the daughter is a doctor and she does so well with televisits. It's great that they are not part of Queens, but I wish they had a bigger and better office.

I rarely leave reviews like this, which makes this even more disappointing to write…read more Dr. Arakawa has been our children's doctor for the last 9 years, and he is truly exceptional. Both of my daughters love him. He is intelligent, compassionate, patient, thorough, and has the kind of bedside manner that makes families feel safe and cared for. We have trusted him for nearly a decade and have recommended countless people to this practice because of the incredible care HE provides. Which is exactly why the behavior from his office staff today was so shocking and infuriating. I received a phone call threatening collections over a bill that I had ALREADY communicated multiple times would be paid at our next appointment in just a few weeks. Not ignored. Not refused. Communicated. Yet instead of being treated like a loyal, long-term patient and human being, I was treated like a problem. What made it even worse was the complete lack of compassion, accountability, and professionalism from the office manager. The office blamed the billing company. The billing company stated the office makes the decision. Back and forth, finger pointing, excuses, while speaking to patients with absolutely zero empathy. Healthcare offices need to remember that patients are not account numbers. We are families. We are people who have supported your practice for YEARS. People who trusted you enough to recommend friends, family, and loved ones into your care. To be spoken to in a cold, dismissive, and threatening manner over a balance that was already being handled felt incredibly disrespectful and honestly dehumanizing. Dr. Arakawa deserves a staff that reflects the kindness, professionalism, and humanity that he shows his patients every single day, because right now the front office experience is damaging the reputation of an otherwise amazing doctor.

100% Discriminated at Wee Pediatric!!…read more I was looking for a new PCP for my granddaughters. I called Wee Pediatric, they were accepting new patients, schedule them for their appointments but I needed to change their PCP on the medical card. They were foster kids but now I have legal guardianship on my granddaughters. The only one can change their PCP is the social worker. When the social worker called to change thePCP, and Wee Pediatric realize my grandkids were foster kids, they were denied to be a patient there. The office manager exact words were, "WE DON'T TAKE FOSTER KIDS" I blew up, I ask the manager, I want it in writing why your office not accepting my grandkids. I kept on asking her to put it in writing she was ignoring my request, finally she said ok, we will considered taking your grandkids. I was trying my best not to be a "Karen" Long story short, I decided not to have my granddaughters go there. I don't want them to be where they not wanted. SHAME ON WEE PEDIATRIC OFFICE AND STAFF!

Dr. Jan is amazing. She always makes me feel so comfortable and takes her time with explaining…read morethings to me and answering any questions that I have.

Dr.Jan is literally a hero and will always make a founding impression on me and my other half…read more She's very informative and easy to talk too. Her staff is also very welcoming and thorough with checking with patients. I appreciate that Nurse Nora was very kind and even remembered us from the appt prior and made a comment to see how I was holding up. She also did the same to other patients. You don't see that a lot. We met under emergency circumstances. I had called Dr.Jans office to see if they could see me right away because I was pregnant and bleeding heavily and informed them of a possible miscarriage. They were able to get me in right away. My other half and I were in absolute tears we knew our situation wasn't ideal. Dr. Jan's knowledge and ease and helping us get through this situation made me feel so at ease. Although I had to do an emergency D n C procedure I appreciated her professionalism and grace in how she was able to handle and control the situation. I was very nervous and through out the whole process she talked me through everything before she did it and most of all remained calm. I honestly feel like that day she saved me life. Her words of wisdom that day as well as on our follow up after really helped our grieving process. It gave us hope. Although my pregnancy ended in a miscarriage. I would like to say that I'm grateful I was able to be in such great hands. If your deciding or debating. Don't. I trust this doc with my life and hope to get on her wait list.

I'm so glad that my wife found a great family friend and doctor. My wife is Korean and really…read moreappreciates that he always talks his time; great bedside manner and can explain to her in a way that she feels comfortable. Excellent care and friendly staff to help you with making future appointments for consults etc. I hope that this is a place for you as well and enjoy the convent growing grocery store food shopping and more.

Being fairly new to the island, I needed to acquire a new GP. My husband originally came to Dr Reed…read moreto establish a primary doctor. He is a solo practitioner, I have the feeling he tries to keep his practice at a comfortable pace leaving time for each patient. I didn't have much wrong with me, other than the usual aging thing and injury associated with my sport activities. I found the doctor to be pleasant, professional, on time. Amazing that I didn't have to wait. He actually went over my lab report with me made a referral to physical therapist to help with a pickleball caused injury. Staff seemed friendly and did her part weighing and taking blood pressure. I have been there twice and satisfied with my experience and happy to have a primary that is nearby in Kapolei.

Access Medical in Mililani Town Cntr is great!! Although my copay is higher, this is my go-to!…read more The receptionist is friendly, organized and proficient at her job. The nurse and doctors are so nice and not clinical. Takes their time to ask questions and doesn't make you feel rushed or like a number! It is a walk-in clinic so first come first serve. The best thing is, after you check in, they let you know when to come back. So do not call to make an appointment. I would say the latest to go would probably be 3pm to be safe if you want to be seen. I went on a Sunday at 1 and they were all booked and they close at 4pm. If you are skeptical about here, don't be. It would be a good decision to go.

If I could make Drs. Thompson and Yamashiro my PCP's forever I defintely would! I do love my PCP…read morebut he's all the way in town. The last time I did a telehealth with him, our internet service went down after the first 30 seconds and I called him back immediately, but his nurse said "he's moved on to his next patient" and I got slapped with a co-payment/bill for that telehealth visit that didn't even happen! One of his APRNs prescribed an antibiotic meant for upper respiratory infections for my UTI - haiyaa! (Uncle Roger sound). I hope my PCP/APRN are not reading this, but if they are, they will know where I disappeared to, and it is here, my new medical home for non-emergencies! I still love them but I also love this place....a LOT. Access Medical Mililani is my new go-to place when I can no longer: 1) wait days/weeks for an appointment 2) suffer insanely 3) bear the thought of waiting 45 minutes to 1 hour or more in the waiting room to be seen by my PCP 4) bear the thought of driving in traffic going to the appointment, being stuck in a crowded paid parking lot with bad drivers, being stuck in traffic going home all while feeling sick 5) wonder how my PCP can diagnose me over the phone without checking my lungs, my ears, my throat. Both doctors took care of me on two separate occasions - in person! No telehealth Tom Foolery here. They were very knowledgeable, professional, caring, and kind. They explained everything in detail and I never felt rushed. I really appreciated their time in taking care of me. I was very grateful for this place and all doctors/workers that run this clinic. I overheard the receptionist say that they take Quest insurance, and that is great, because a lot of places will not take Quest. I know so many people that need help with Quest but they can't get seen. The name "Access" in Access Medical really is a great name for this place. I also love the fact that they charge you the co-payment right up front instead of having it to mail it by check weeks later, which is inconvenient to a procrastinator like myself who throws mail into a big pile without checking it for weeks. This place is super convenient, inside of Mililani Long's Town Center. Parking is free, zip in and out. It's a walk-in clinic only, so no appointment needed. I don't see people waiting too long to be seen. Shop at Long's while you get your RX filled out conveniently in the store. RETURN FACTOR: Don't want to have to look forward to going to a medical clinic anytime soon, but when I do, it will be Access Medical.

12-23-2025 Today I had the pleasure of an office visit with Kylie Tanaka, PA and Mely her Med…read moreassistant. This is the first time I could not get an appointment with my regular doctor. Since it was a pre-op clearance, Mely performed an EKG with a portable device she could wheel into the examination room. Next Kylie, PA actually looked into my ears, mouth and felt my stomach which my doctor has never done. She went over my blood pressure, temperature and EKG readings and told me which meds to stop taking one week prior. She sent me down to the lab for blood and urine tests after. I was happy and impressed that both ladies were both kind, thorough and very pretty plus easy to talk to. I was told if I don't get a call, that's good news and I'm cleared for surgery.

This was my first visit to Straub Urgent Care, Kapolei. I am so happy I chose this site. I waited…read moreabout 1 hour to be seen, among a packed room waiting for urgent care. Receptionists were patient and explained all the paperwork needed. I was screened by Mille, who was very professional and friendly. She asked about my symptoms and explained the test she would perform. I returned 40 min later as instructed for the test results. Dr. Gomez then spoke to me about my test results and my choices for medication or wait to see if I get better with the over the counter medications I was already taking. She was very kind, professional, and ensured my lungs were clear of congestion. She spoke in detail about my tests and ensured I didn't have any questions. she wrote a note for me to give to my employer as I would be out sick for 5 days. I appreciate her thinking about that as I may have forgotten to ask as I had a terrible headache. thank you to Dr Gomez, the nurse Dawn, and Mille for my care today what a wonderful team. also the waiting room was large enough so people were not in close proximity to each other. there were masks available and plenty of kleenex and hand sanitizer.