Nothing but fantastic experiences with Kay Jewelers. My husband purchased my engagement ring which Kay helped him customize. We then returned to purchase our wedding bands, got a great price for everything and we've been coming back since to get our rings cleaned, resized, plated and checked. Definitely consider Kay when purchasing wedding rings. read more

I cannot say enough about how amazing my experience was at Kay Jewlers. A manager by the name of Allisa helped me find the perfect wedding band for my soon to be husband. Going in I had no idea what I wanted and Allisa was able to help me narrow down my options and help me pick out a ring that was within my budget. Her customer service was top notch and I will continue to back to this store for years to come! read more

This is a jewelry junk store. The people who work here are horrible No customer service. They are very nasty. They did not keep the warranty I purchased. read more

My engagement ring, purchased from this location, is a Leo. Kay is one of the few authorized jewelers who carries this "artisan" diamond. Look at it next to other rings and you'll see that a Leo diamond is visibly more brilliant. It's a very *sparkly* ring, regardless of carat size. I was hugely impressed with the customer service I received from one of their sales associates (20-something male) who noticed that my fiance had left some very important paperwork on the counter after getting the ring sized. When my fiance called the store and asked if the paperwork was there, whomever he spoke to said no. When I went to the store in person, he happened to be working and he remembered us. He had kept the paperwork behind the register. Very cool of him to do so. An important point to make is that Kay does NOT do appraisals. This would have not been an issue, except for that my insurance company has made my life extremely difficult by requiring an appraisal (the ring is only 4 months old) to add it onto my homeowner's insurance policy. Kay assured me that the I.G.I. Certificate of Authenticity would be acceptable, but it was not -- even though my insurance company has seen the C.O.A. and the Purchase Invoice. I have to go back there now and get something signed that says they witnessed me being in possession of the ring and that the serial number etched on it (only visible under a microscope) matches the C.O.A. Bottom line, make sure you are getting a straight answer from whoever you are dealing with...otherwise you will end up with a huge headache. read more

Went in on a whim to see what I could get for my old jewelry and so my fiance and I could have a beautiful ring Jose took care of me wonderfully and then his manager came and make things even better Rabia. I couldn't have asked for better service! ! Thank you!! read more

Kay Jewelers - Jewelry Near Me - Bridgewater, New Jersey

I came into the store just to look with my fiancé for a rope chain just to price them and was delighted of what came next. We were greeted with such enthusiasm and kindness by the saleswoman Angie. She explained the different kinds of gold as well as lengths and prices. We decided to go with the 20" 10kt rope chain. Angie was pleasant and extremely helpful throughout the whole process unlike some other places nearby. She didn't push us to buy anything just laid out all of the information so WE could decide on our own. It was a pleasure to deal with her. Made it feel comfortable. I am so ecstatic about the purchase. Shines so nice! I would definitely go back and recommend Kay to everyone looking for either a chain, earrings, or a ring as I saw they have an abundance of those. All in all, great experience. Thank you so much!! read more

When buying diamonds from this company beware!! I paid for 3/4 ct diamond stud earrings and when I got home I was looking at the certification and saw that were only 0.62 total ct so I called there 800 number l for help and the lady on the phone stated that they have a range they can sell diamonds in and what she told me was different that what was posted on there website. They said they would get me different earring in but I already felt like I was ripped off so I returned them back to the store. Just make sure what you get is what you paid for!! The people in the store were very helpful and accommodating. read more

Kay Jewelers - The 3/4 ct diamonds I got from the store - Jewelry Near Me - Bridgewater, New Jersey

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Caveat emptor! buyer beware kay Jewelers has a nasty habit of changing lifetime policies without notifying you. When you think you're covered, you're probably not. And don't expect management to be of much help they're limited by their policies. read more

I do not recommend this location AT ALL! There are many issues to be warned about, so here is a list of my experience. 1. I do not own jewelry, so I was not sure of my ring size. My fiance and I went to Kay's to get my engagement ring. The girl there measured my finger incorrectly. 2. The same girl mislead us about the value of the Love Notes discount, making it seem like store credit. 3. When we went back to buy the wedding bands the employees tried to sell us $130 wedding bands for $300. We pointed out the error and showed them their catalogue (which was on the counter) and they said that sale did not apply to their store. 4. While they were trying to charge me $300 for each ring, hey said the second discount from the Love Notes would not apply because I was $2 short. They recommended I buy more jewelry to get the discount. Really? Hundreds of dollars, and $2 really makes a difference? 5. They looked online and found the rings to be the price we had shown them. They said they could order them online for us and they would be there in 5 days and THEN they would ship them out to get resized. It took 10 days and I had to go back to sign off for them to be resized. 6. I picked up the wedding bands a few days ago. One band was not polished so they had to send it back out again. The employee seemed confused at what was wrong with the ring. 7. I tried on the wedding band (which they should have had me do in the store) and they got the size wrong! I had both my engagement ring and wedding band resized to a size 6. The engagement ring fits, but the wedding band does not fit! So now I have to go back to get them to ship the ring out again to get the right size. I think I may just pay for Jared's or someone to get finally it right. read more

My fiancé went here for my engagement ring (which I love ) and dealt with the store manager Rabia! She helped him make a fantastic choice ! We went back for our wedding bands and saw Rabia again . She sat with us and showed us many different styles. All I can say is we left there smiling ! I definitely recommend this place !! read more