Great team depend on the personalities of the members, as well as the leadership style of managers. However, the ingredients for what makes a successful team are similar across the board. Having mutual respect, common and aligned goals, open communication, and patience can all help make for a successful team!, Great experience, I will always shop in this location, thanks again team Kays of Burlington. read more

Terrible experience... nothing like being treated with a condescending tone by a store manage whoo visibly has no clue about what they are doing. Not sure how corporations select their employees but it is not good for business. read more

Very unhelpful and disrespectful staff! Even corporate wasn't helpful. My FH and I are spending a grand on my engagement ring

My sister and I went to get our second piercing here. Coleen was very professional and kind. The whole staff was very encouraging, when I was nervous. The process was very easy and I couldn't be happier. Thank you Kay!!! read more

The staff is wack, my boyfriend and I were purchasing a necklace and the guy who was helping us kept yelling at the other employees. It was highly disruptive. Like this was a nice moment for my boyfriend and I and those guy kept killing the atmosphere. Didn't get his name, he was older and very rude. Might never come back here. Use to enjoy looking at stuff, don't know if I can even do that no more without people yelling at each other. read more

On August 31st, 2015 I proposed to my now fiancé with a ring I had purchased from Kay Jewelers at the Burlington Mall in Massachusetts in early November of 2014. I bought a three stone engagement ring with diamond studs down the band on either side, from a sales woman, Dina, who is still currently employed at the store. During the sale, I told Dina that my fiancé's hands were really small and I felt as though the ring she was showing me might be too big. Dina replied, "I have extremely small hands and I am a size 6, trust me you don't need to get smaller than a 6. However, if for some reason it doesn't fit and it is still too big, you can always resize it, it is really easy to resize." Not knowing anything about engagement rings, I took Dina's advice, as she is the professional, and I left the store with a size 6 (the custom size all rings are in the store). Moments after proposing, we quickly realized the ring was too big se we went down to Key Jewelers in Burlington. Fortunately, the warranty I had bought with the ring covered resizing services. I gave the ring to a sales representative to be resized on August 31st and she provided me with a promise return date of September 14th 2015 (two weeks). I called the store on September 1st, the day after submitting the ring to be resized, and requested to speak with the store manager, Gary. I instructed Gary to call me when the ring had arrived back from the store and requested he take my fiancé's number off the order. I had made special plans to return the ring to my fiancé, so I did not want her to know when it was ready. Gary promised me he would take care of this for me and reassured me he had made the appropriate changes on the order slip. On September 5th, 2015, I received a call from my fiance telling me the ring was ready because she had received a call from Kay Jewelers in Burlington. Obviously this upset me so I called the store and spoke to Gary who denied even knowing me and said "If I told you I wouldn't call your fiancé then I would have made a note of it and I do not see one, so you must be confused so don't blame this on me, you can pick up you ring whenever you want". I then hung up the phone and went to pick up my ring. On September 6th, one day after getting the ring back from being resized, my fiancé was showing her friend the ring when she noticed a diamond stud on the band of the ring was missing. We immediately went down to Kay Jeweler's that night of September 6th to complain and requested to have it sent back to get the diamond replaced. We worked with a sales associate, Lauren, and she said "unfortunately, this is human error and these things do happen. Sometimes the technicians at the shop mistake a teeter-tottering diamond for a sparkling diamond but we will send it to the shop and have it rushed ordered back to you, it will be the first one done, we are so sorry about this". The ring was then submitted to get the diamond stud replaced on September 6th with a promise date of September 19th but was told by Lauren to "not pay attention to the promise date because your order is on rush and should be back by the end of the week". On September 12th, I called the store checking the status of the ring and spoke to Scott, a sale associate, who informed me there had been a "complication" with our ring and it would not be ready until the following week. My fiancé was becoming frustrated with the situation and called the store herself on September 17th and spoke with store manager Gary about the status of her ring. Gary replied "the computers are down so I cannot check right now but I will give you a call back when they come back up". An hour went by and she had not received a call back, so I called the store and spoke to Scott. I asked Scott if the computers were still down because I would like to check on a repair order and Scott replied "the computers have never been down, I will go check for you right now". Scott told me "there has been another complication with your ring so we might not get it back until next week". On September 18th, I was becoming very irritated with the lack of communication throughout this process, I called Kay Jeweler's again on September 18th and spoke to Gary. Gary stated "Seth your ring is not here". I decided it was time to escalate my concerns so I called Customer Care while my fiancé called the shop to get some more information on the history of our order. I spoke to Customer Care Employee Callie (Extension#1249) who pulled up the order and called the store herself while I was on hold. After speaking with the store directly, she told me Gary informed her that the ring had been in the store and was received earlier that morning. Gary had specifically told me the ring had not been received by the store, so I asked Callie why Gary would lie about this and she replied "they encountered a problem with the ring, as it is no longer wearable, and are currently looking for alternative solutions". When I read more

My fiance and I went in here to look at bands and ended up with a custom order. The manager "Jean" is basically a dirty salesman who will bs you all kinds of false information to get a sale. We live over an hour away so Jean convinced me to open up a Kay cc because of zero percent financing so I did. I made sure 100 times over that my fiance would be able to come make the actual purchase with my Kay cc when the order came in...Jean yesed me to death assuring she could. Well, that was a lie. My fiance drove over an hour to purchase the ring (a week before our wedding, because they take forever) and they would not allow her to purchase it on my card despite Jeans BS that she could without me. On top of that, Jean began texting my fiance after the sale to her personal cell phone which she did not authorize and found weird and inappropriate. Of course when my fiance reached out to him on the day she was attempting to buy the ring, he convieniently ignored both of us and blocked her number as it was going straight to VM. All we requested was that he call the store to verify that she could make the purchase (as suggested by his store associates). In addition, the day of the sale, he made us late for our dinner reservation, even though we told him over and over we had to go, after being in the store for over an hour because all he does is talk to cover up his bs. I highly recommend people shop elsewhere...give your business to someone else. Any business that has to BS THAT much, is clearly covering something, which in this case is now clear. #kayjewlers read more

Don't waste your time or breath here. The sales people are incredibly rude and belittling and given that this is a low-level commercial jeweler they are in no place to be that way. Go support a small business local jeweler who will treat you with respect and give you a better deal. I would give this business one star except for the fact that one of their sales associates, Derek, could tell how rude his colleagues were being towards me and saved some face. read more

The male with a red beard was a complete asshole. I went into the store inquiring about a warrant my fiancé had purchased on my Movado watch and he was just a jerk about helping me. You would think a store that my fiancé shops at all the time and where he just spent over 10k the employee would be helpful and nice. Everyone else I've worked with before there are wicked helpful and friendly this guys was jus utterly rude. I shared my feedback with a female worker there as I was walking out, she offered to help instead of him but I told her I would just rather go to another location. Will not step foot there again. read more

They are awful dont go here please save yourself the aggravation and money they are cheap liars so unprofessional and irresponsible DONT WASTE YOUR TIME!!!!!!!!!! read more

My fiancé and I went here to find a wedding band for him. The sales associate who helped us went above and beyond. I actually ended up getting a second wedding band to wear at work (I work in the medical field and need something a bit more comfortable while wearing gloves). He listened to what we were looking for and brought us several options to look at. He was never pushy in trying to get us to buy something more expensive. He easily picked up on our personalities and was able to match a ring that fit. He spent a lot of time with us and answered all of our questions. I wish I knew his name. He was a tall white male with glasses. read more

Brides & grooms beware! I have never experienced such an unorganized staff in my life. We ordered our rings in January and we finally got them today, IN MAY! It all started in January when we went on to order our wedding rings. My fiancé and I picked the styles we wanted and were sized and placed our orders. We were told they would be ready in three weeks. After about a month and a half of waiting and several phone calls (and a lost ring) we got our rings. Unfortunately my fiancés ring did not fit, so the saleswoman had him try on sizes again. The original ring he got was a 9 1/2, she had him try on the 9 and decided it was perfect. When I asked if he could try the 8 1/2 to be sure, she proceeded to yell at me and tell me I did not know what I was talking about. We ordered the 9, and surprise it didn't fit (still too big). We had the size 9 ring shipped to the Marlborough store (which I have also reviewed) and finally in May we have the size 8 1/2 ring that fits. Thank goodness we started looking early. I am very displeased with how unprofessional this store was. We made a rather large purchase with them and I expected to be treated with respect. I will never shop at Kay again and would not recommend this store to anyone. read more

Very unhappy with the service I received from Kay. Last Christmas I received a couple's ring, sterling silver, as a gift. Two weeks after I received the ring, the Opal came out. I went in to get it repaired and they wanted to charge me $30 for the repair because I was unsure if my boyfriend in Afghanistan had purchased a warranty. After speaking to a manager at their corporate office, they repaired it free of charge. About a month ago, the opal stone falls out again! (I only wear the ring on special occasions in fear of damaging it, so it didn't fall out from any fault of my own) so in under a year, the stone had fallen out twice. I go into Kay to get it repaired again and yet again, they charge me for the repair. With the Opal being a soft stone, I got it changed to a peridot, which they charge me $60 for, no discount. After speaking to the store manager and corporate, I still had to pay $60 for a repair due to a low quality setting. Maybe if I had a gold diamond ring worth $1000 or something repaired they would have done both repairs for free but since I had a sterling silver ring that doesn't mean much to them, they lost two customers. I will never shop at Kay again and neither will my boyfriend. Bad quality and bad customer service. read more