[[HIGHLIGHT]]From the moment you walk in, the experience is first class -- from the doormen to the sales team.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had the pleasure of working with Dave to purchase my first luxury watch, an Omega Speedmaster. As a first-time buyer, I truly appreciated the time he took to educate me on the history, movement, and details of the piece. I left feeling confident and well informed, not pressured.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Since then, I've stopped in a few times, and Dave is always welcoming, happy to talk watches, and generous with his knowledge.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On days he wasn't available, the rest of the team has been equally professional and accommodating.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lucas was excellent as well -- he took the time to walk me through several Rolex models and clearly explain the differences between them.[[ENDHIGHLIGHT]] He is always very welcoming and I look forward to working with him as well. I'm looking forward to continuing the relationship and, hopefully, purchasing my first Rolex when the call comes in. - JM read more

[[HIGHLIGHT]]I wish I could give a 6 star rating! I went in knowing very little about the world of diamonds, Kirk spent so much time with me and made sure I was comfortable and informed to make the best choice for myself and my future wife![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He never pressured us in anyway and was an invaluable resource, I was thinking about buying online but after I met Kirk the first visit, I knew that I wanted his help in taking this exciting step![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I really can't say enough good about him and how wonderful he made the entire experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you are feeling overwhelmed go see Kirk, and he will make sure you are taken care of and get the most perfect diamond![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Sevan is the absolute best.[[ENDHIGHLIGHT]] I bought a beautiful engagement ring from her, and she subsequently helped procure my dream watch for me to wear at my wedding. Not only that, but any time I need other jewelry taken care of, she always gets it done with the utmost quality and care. Sevan has my business for life, and I will never buy jewelry from anybody else. [[HIGHLIGHT]]Go see her and she will take incredible care of you![[ENDHIGHLIGHT]] read more

Long's Jewelers - Rolex Daytona "Panda" - Jewelry Near Me - Burlington, Massachusetts

I am local to the area and have a claddagh ring that i have had for over 30 years. The ring had broken next to the hands and was out of shape. I took it to Longs and they assured me that they would be able to fix it. When I was able to get it back, it was just like the first day I received it. We will be clients for life. read more

My experience with them reminds me of the movie Pretty Woman. I almost want to go back and tell them "Big Mistake!". So I went to the store in my sweats and hoodies, looking like a person who can't afford to buy an expensive watch. [[HIGHLIGHT]]Nobody greeted me, nobody literally paid attention.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was in the display area for a couple of minutes and have to call somebody's attention that I needed help.[[ENDHIGHLIGHT]] We'll [[HIGHLIGHT]]somebody came and did not show much enthusiasm to actually help me.[[ENDHIGHLIGHT]] Maybe she thought I wasn't too serious or maybe she think that I can't really afford to buy anything from their store. I left the store very disappointed. 1 star for the store's appearance. The next day I went to Tourneau at Copley and it was a very different, better experience. read more

Wow, these folks take good care of their elderly customers! I arrived early for my appointment, and they completed the appraisal of my items in much less time than expected. As a result, I was done almost an hour before my taxi would arrive. The staff asked me whether I had a ride. When I told them about my taxi's expected arrival, they invited me to sit in their lounge till then. Then, shortly before the expected arrival, I went to the front entrance to watch out the window. And the staff brought a chair for me to sit in while waiting! Excellent service! Incidentally, the appraisal consisted of a streak test and a chemical test, which showed that my items had very little value. Because of this, the staff did not even charge me anything for the appraisal! read more

Long's Jewelers is a class act! Truly the best jeweler! I've been going to the Braintree store for decades, and I've been to this branch once prior. During COVID to pick up a Yurman Men's Nautical Bracelet. Top shelf service. Today I swing in on the way back from a trip to Beverly, to get a link removed from my Rolex. I lost weight and the watch was floating on me. The service was outstanding. They removed the link in a minute, and offered me some water while I waited. Gracious hosts, and nothing but the best from Long's! Great staff. Incredible merchandise on display. Clean and impressive facility. Plenty of parking. Great prices. This, is the reason why I always frequent Long's: their customer service is the best. Highly recommended! 13OCT2022 read more

Long's Jewelers - 2012 Rolex Datejust II. - Jewelry Near Me - Burlington, Massachusetts

I love traveling from upstate New York to Long's in Peabody for their annual June sale. [[HIGHLIGHT]]This year I was not able to shop in-person but Lynda sent me photos and made the process of adding to my Marco Bicego collection very easy and lots of fun![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you, Lynda![[ENDHIGHLIGHT]] read more

Great place for jewelry shopping. Great selection and price but most importantly the customer service was top notch. As soon as I walked to the door I was greeted and helped with a jeweler that knew exactly what I wanted. Kirk was my salesman and he was extremely helpful. Didn't try to push the most expensive stuff on me, he genuinely wanted to know what I was looking for and helped me make my decision tremendously. We took the time to go over everything and the process was as painless as it could be. I highly recommend this store for anyone looking for some jewelry or a custom ring read more

One of the best jewelry and watch stores I have been to and shopped at. Excellent employees who are so friendly and knowledgeable. Great selection of jewelry and watches. Bought many watches from Long's over the years and just bought a gold charm for my charm bracelet and they installed it for free in a couple of hours. Judd is such a nice guy and the business is so well run at all of their locations. Great, honest jewelry store. read more

Went into Long's yesterday as I wanted to sell some gold, reset a diamond necklace and look at options for a new ring. [[HIGHLIGHT]]I worked with Nicole who made the experience fun and stress free.[[ENDHIGHLIGHT]] I had been to other jewelry stores (both big name and independent) before going to Long's and felt that this experience was superior to the others due to the layout of the store, customer service, no pressure environment, pricing, and large selection of inventory. read more

[[HIGHLIGHT]]I have been a customer of Longs for a very long time and have never had an issue.[[ENDHIGHLIGHT]] Sadly that is not the case with my most recent purchase. I bought a very expensive estate piece and lost a stone from the hallo setting within 2 months with regular wear. Longs repaired the piece for free and I assumed that they would have fixed any flaw in the setting and it would not happen again. 4 months later the same thing happened again. They agreed to repair the piece again AND this time to fix the flaw in the design of the setting but want me to pay for half of the repair. This is NOT the what I would expect from a company with Longs reputation. [[HIGHLIGHT]]Sales and front end customer service was wonderful but management has made a short term decision and now lost a long time customer.[[ENDHIGHLIGHT]] read more

Two years ago I went to their previous location at the South Shore Plaza in Braintree to sell a bracelet I had inherited, to pay for some of my college semester. It was 14k gold with opal It was far too large for my wrist so I thought I should sell it. looking back I was bamboozled and taken advantage of. I accepted the ridiculous offer of $175 and regret it deeply. Regardless of my lack of knowledge on my jewelry (shame on me) I was a young girl who was naive at the time and was tricked into a pathetic offer. I understand they need to make a profit but I was simply robbed. [[HIGHLIGHT]]The customer service is unprofessional and cold.[[ENDHIGHLIGHT]] They are just looking to make a dime any way they can. Dishonest and slimy are two words that come to mind when family and friends (looking for engagement rings, gifts, etc) ask about Longs. I have dealt with many great jewelers in downtown Boston since then for many purchases and sales, who are honest and make a profit without completely screwing someone. The jewelers I do business with today would tell me to keep something and to not even bother if they couldn't offer me a reasonable price. A grown man with many years in the jewlry business who I assume has children and even grandchildren should perhaps have a heart and say to a young woman what he thinks is the smart decision instead of really screwing someone who did not have knowledge on jewelry at the time. Common decency and honesty goes a long way. - Ashley B read more

"Long" wait Jewelers is more like it. Do NOT buy a Rolex watch here... This store has no idea what excellent customer really service is. I would never go back! [[HIGHLIGHT]]Buyer beware.... they add you to some imaginary waiting list to purchase a Rolex then they never follow up with you ... you just have to keep calling back for more BS and more stalling![[ENDHIGHLIGHT]] I wish I could contact Rolex myself.. I would suggest that ROLEX drop Longs from selling watches.... or rather pretending to sell Rolex watches. Pitiful place! If you purchased your Rolex recently please heed this advice. Rolex warranties your new watch for 5 years only... I would encourage you to have it checked out at years three and four because if it needs a tune up... you will not have to pay Longs or another certified seller those exorbitant fees! Over $1000 dollars easy! [[HIGHLIGHT]]Longs never told me this btw at purchase![[ENDHIGHLIGHT]] I went 5 years and three months late because the watch was not keeping accurate time.... I was really bummed to discover that it was on my dime to have it repaired. It also took 3 months for me to get my watch back.... ridiculous!! Good luck getting a Rolex... but dont do it with Longs... I regret going there to this day! PS Judd.. what part of my review did you not comprehend! You are a clueless business man who has no idea what stellar customer care is all about! Your poor leadership is evident in this establishment! read more

[[HIGHLIGHT]]Absolutely the best online shopping experiences I've ever had, I think I recently made my 5th purchase in the last 3 years since I found Long's.[[ENDHIGHLIGHT]] Each piece has been more beautiful and stunning than the pictures show. Their prices are the best I've found as well especially where I shop in their awesome vintage collections. And even though my purchases are relatively inexpensive within their enormous catalog they have treated me like a king, helping with expedited orders quickly and personally. [[HIGHLIGHT]]I'd like to give a special shout out to Julie R., who has given me her utmost attention on several purchases and has never failed to save me and make me a hero at home.[[ENDHIGHLIGHT]] Long's is the best by all measures, they have my highest recommendation. read more

From the bottom of my heart skip Long's and go straight to downtown Boston for what you need. I convinced myself that instead of going to Boston, I'd go to Long's because well, they're a big fish in the pond, so you probably can't go wrong. [[HIGHLIGHT]]I booked an appointment and went in here a few weeks ago with a lab diamond I purchased online, I was just looking to have it placed in a setting.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was working with a woman who, granted, seemed tough and abrasive, which I don't always mind; we started discussing potential settings and I felt slightly judged by her that I couldnt afford side stones of the hypothetical setting we were thinking of[[ENDHIGHLIGHT]], and mind you, other reviews will tell you how they feel about lab grown diamonds. [[HIGHLIGHT]]I asked her what mine was worth, and she said "nothing". Yeah, we get it, it's a lab made diamond, shoot me.[[ENDHIGHLIGHT]] We settled on a thin band that had 4 diamonds set into it, couldnt have been more than .15 - .20 CT's a piece. We spoke about certain prongs that would have to be made for the type of diamond I brought in. They quoted me around $2.3k to make it, with a 6 week production time. [[HIGHLIGHT]]What really bothered me wasn't that I didn't 100% love all the settings they had to offer, but when we moved from the work station to the display case, someone was sat down where we were just working, where we weren't finished.[[ENDHIGHLIGHT]] Good thing we took the stone with us? [[HIGHLIGHT]]The customer asked if someone was sitting there, to which she replied "yes", to which her coworker snarked "I need to sit there, I need to appraise his watch" to which she replied "there's no where else you can do that?" to which he replied a simple "nope".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Like other reviews have mentioned, I'm heavily tattooed and wore sweatpants (God forbid I have a comfortable day off). I felt judged and insignificant because of this but at this point, I expect it in my day to day life, so it's whatever.[[ENDHIGHLIGHT]] I left, drove into Boston, and within 1 minute of speaking was shown an example of the exact setting and prongs i'd need for my stone, with bands I actually really loved. Custom made within 2 weeks, and for less than what Long's was going to charge me for something I didn't 100% love. Moral of the story is always go with your gut. read more

The customer service here was really what makes it stand apart from every other jeweler. Yes, they have beautiful bling, but their friendly staff really goes out of their way to be hospitable and helpful. My fiancé and I were greeted immediately, given water (during a heat wave, this goes a long way), and paired with a staff member to assist in our search for the right wedding bands. Bill went above and beyond to make our shopping experience comfortable and personalized. We found a wedding band for my fiancé but, even though we didn't find exactly what I'm looking for, Bill was extremely thoughtful and gave great guidance. We will be back! read more

My fiancé and I went into the Boston location to pick out wedding bands and it was such a horrible experience. I expressed wanting a solid gold band as this is what I had always envisioned. The saleswoman brought out many options with diamond bands and 1 single solid gold option. I tried on the diamond band and did like it, but I liked the gold option more. [[HIGHLIGHT]]The saleswoman immediately called it "boring" and mentioned the 20% wedding sale.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She continued to push the diamond band and the sale after I repeatedly told her no.[[ENDHIGHLIGHT]] Her whole demeanor towards us changed.. as we were checking out (we purchased my fiancés band as well) she packaged up my ring (didn't polish or clean it) and handed me the bag saying "here is your plain gold band". [[HIGHLIGHT]]I was beyond embarrassed and belittled.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This should be a great experience and I feel like she was nothing but rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She could've made life long customers of us but we will never go back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Beyond disappointed in longs jewelers[[ENDHIGHLIGHT]] read more

I don't know which Long's store this applies to, as my experience was totally done over the Internet. Bu I'm sure all the stores have the same policies. I decided about 1 1/2 years ago that what was really missing in my life was a Ruby ring. I searched everywhere for one, including several jewelry stores in lower Fairfield County, Connecticut, where I live. I found nothing I liked, until I received an email from Long's, showing a beautiful ring with a ruby, surrounded by diamonds. I immediately ordered it, using my credit card. The ring was really beautiful, even nicer than the photo. But it just wasn't right for me. It didn't look good on my hand. So I contacted Long's and asked about returning it. They emailed me an address label and told me to take the ring to a Fed Ex store. I did, and they credited my card for the full total amount. They didn't even charge for the shipping fee. I really wish they had a store closer to my house. These days, when everyone seems to nickel-and-dime you to death, it's really a pleasure to deal with such a "classy" outfit. I recommend Long's to everyone looking for that special gift. read more

I am still in the buying/shopper's due diligence phase and haven't purchased anything so I can't speak to that, but I had a great experience with Luke who was helping me and Ryan who was training I believe. It was my first time here. I have driven by a thousand times and wanted to check it out. I was looking for 2 difference pieces for my fiance. I did not plan the visit and looked wildly underdressed for the public let alone a high-end jeweler and wondered if the quality of service I would receive would be based on my casual attire. That was not the case. I felt well taken care of from my first impression of the store to the last. Our interaction felt conversational and not transactional. I could tell Luke was skilled in the art of the conversation to identify what people are looking for. I saw a demonstration of his knowledge as well as a high level of active listening. I appreciated that I felt understood and did not have the unwanted experience of pushy or manipulative sales. I look forward to continuing my shopping process with them and how it tracks. read more

My boyfriend and I are shopping for engagement rings. Beginning stages - seeing what I like, browsing place to place. Important to know my boyfriend is Latino and heavily tattooed and we often catch him being profiled in certain neighborhoods/establishments. I'm big on lab diamonds - personal preference - but he's impartial and could go either way. We stepped into Long's. The doorman was such a gentleman - warm and engaging. The woman who met us? The opposite. She looked at my boyfriend in disgust right off the rip. She curtly asked him "what are you looking for." It was barely a question, the way she delivered it. He explains we're shopping around, I like solitaire oval shapes-- she starts cutting him off again. She snarks ":.. okay, again- what are you looking for." He says D grade, VDS1- she laughs in his face and says "you're looking at a $15,000 diamond." Mind you- my boyfriend's job brings home 3x more income than this lady schilling jewelry ... but I digress -- I chime in that I'm into lab grown anyway. Before he can get a word out, she goes on this miserable tangent. Literally, the disgust in her voice was kind of appalling. You'd never in a million years think this woman works in customer service. She kept speaking down to us, repeating how lab diamonds are worthless and that Long's would NEVER "bring that in here." Scoffing, laughing. Going on about how much electricity it takes to create lab diamonds. On, and on, and on, and on. Then she looks at ME (white female) and says "when you go to turn your lab diamond in, you'll get nothing for it. It's worth nothing." Turns back to my boyfriend - "they're great for SOME people. But not people that come here." We left graciously - the door man (absolute sweetheart, so genuine) goes, "that was fast..." I explain that I'm more of a lab girl anyway so it's not for us. He was SO sweet. He goes "hey, I like lab grown. They're pretty. They look great. Just don't spend too much on them, you know, because they don't hold their worth!" Had the woman who 'helped' us spoken to us with the same human decency and respect, she might have been able to convince my boyfriend to spend $15k on a stupid diamond. Instead, she chose discrimination and spite based on appearance. I'm writing this review 1 week after it happened - it was Saturday afternoon around 3pm. We left the parking lot roaring in laugher at how horrible the whole ordeal was, and I didn't want it to spoil such a special day for us- so I saved the yelp review for another day, where I could describe the situation objectively and without emotion attached to it. That woman is a horrible representation of the company she works for. My mom got her wedding band at Long's and couldn't even believe her ears when I told her what happened. Safe to say- I'll be getting mine elsewhere. read more

Where do I begin? My fiancé recently came back from a year long deployment with the US Army and wanted to go wedding band shopping with me. I called ahead to ensure they had the band I wanted to try on & was told they did & the size it was. We walked in shortly after & I mentioned to an employee what we were looking for but noticed it was busy so we'd wait. We were self-aware of how close it was from the call to when I walked in so didn't mind waiting. After being asked when i called, a female employee scolded us because of how busy they were & clearly didn't have the time to grab it yet. No ounce of hospitality or customer service. We never assumed the ring was put aside, again we were very open to walking around & working with someone when they had the time. What a great first impression, right? Welll...it doesn't stop there. After being barked at, we were then helped by an employee named Bill who went to a computer to find which ring I wanted to try on. During that time, we overheard a Longs employee talking negatively about the customer that just left the building. Classy. The only reason I give this place a 3 star review is because of Bill and he deserves 5. He was the one who greeted us, looked up which ring I wanted to try on, checked my diamond in the setting, let me try on different styles, and then took the time to give us guidance. He had no idea how special this visit was to us but I appreciate the kindness and patience he had. He made our first experience wedding band shopping an enjoyable one & I will only go back to Longs if I knew we'd work with him. We learned my dream ring will have to be custom made, something we'd love to do (& can certainly afford) but only if Bill was involved. If he wasn't there yesterday, I would've given this place a 1 star review. If an appointment was the best approach, it could've been communicated respectfully to us instead of having an employee be so rude. Best customer service? Yeah right. read more

We cannot say enough about Long's in Burlington, especially Judd Rottenberg! We were referred to Judd and amazing would be the understatement of the century. Not only was Judd extremely knowledgeable and a class act, but a true specialist who takes pride in his job. Because of the relationship we established with Judd, we purchased an engagement ring, three wedding bands and a custom set of stud earrings (recreated with diamonds from my mothers engagement band). Judd, we will be back and we are honored to be pictured on your wall in Burlington as another happy couple you helped along the way. Thank you from the bottom of our hearts for everything. Go Syracuse! All of our best, Sarah + Daniel read more

Went in on a Saturday to replace a battery on my TAG watch. Busy but lots of staff and there was no customers at the service counter but 4 employees standing there. [[HIGHLIGHT]]The person at the front greeted me in a friendly manner and told me to go to the counter and they could help me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I proceeded to the counter and then stood there, with no acknowledgment by the staff, for a couple minutes while they chatted and clicked on a computer. Four of them. If they would have acknowledged me and said "just a moment" or something of the like then no big deal. Nothing... so I just walked out.[[ENDHIGHLIGHT]] Folks at the front asked me what's wrong but it was obvious they have/had other priorities. Too nice of a place and WAY too high of prices to not have at least an acknowledgment with the folks who were going to do the actual work. I didn't feel comfortable leaving my watch in their care for a battery swap so I additionally do not feel comfortable making any large purchases from them for either myself or my wife. read more

Yesterday i worked with Dave and I had an interaction what went beyond my expectations. I had been on the hunt for a new watch for some time but was not sure exactly what I wanted. Dave and I happened to start talking and after a bit of me telling him the kind of watch I was on the hunt for (but had been disappointed by every other watch I had been trying on for the past few months) he told me to hang on and went out back and grabbed a watch. As soon as I tried it on I fell in love with it and it was exactly what i had been searching for. Not only did he immediately find me something I love but talking with him was great as well. He was very kind throughout the whole process. I would highly recommend working with Dave at this location and I am 100% certain I will be back there. read more

Long's Jewelers have been in business for a long time and they have become a master of their craft. Their stores are excellent, staff are courteous and professional and overall an industry leading company. I would recommend Long's to anyone. read more

I've done business with Long's sporadically over the last 40+ years. Recently had a Rolex watch serviced. I also dropped off an Omega Seamaster back in April and asked to have the battery and a broken spring bar replaced. The Omega was written up and sent in for service. After many months I called to inquire and was told that the watch was sent off to Omega for repair. What, for a battery and a spring bar? A week later I was called and informed that the estimate to "completely refurbish" the watch was $550. I asked for a detailed breakdown of the estimate and was told that "the watch should be overhauled because it might need other services." Well, that's like telling me i should overhaul the engine in my car when it just needs a new battery. The person I spoke with was fairly arrogant and obviously miffed that I would question their service recommendation. Either that or they couldn't specifically answer my questions. I was pretty disappointed in the response and requested the watch back. I'll seek service for it elsewhere. Still waiting on the call to pick it up.............. read more

Long's Jewelers provided me with an exceptional experience from start to finish. Their Burlington store had a wonderful selection of diamonds and I was treated by their staff with kindness and respect at every turn. I was assisted by Karen Soucy and have only the best to say about her! She worked with me to find exactly what I was after and I could tell she was genuinely excited for me and the chapter of my life I was beginning. She was available and eager to answer any questions I had while I was away from Long's and provided me with frequent updates. A truly experienced and caring professional in the jewelry business. Ask for Karen S! read more

Longs is the best for jewels n watches. I buy all mine here and so should you Their service is the best read more

This is an awesome place for two types of people- 1) those who have an unlimited supply of money, and 2) those who would like to learn about diamonds. At the start I got the quintessential sales spiel from Judd including how online retailers like James Allen and Blue Nile are unreliable and how there wouldn't be a difference of price, overhead, etc between the online and brick & mortar business models. A blatant show of poor logic and reasoning but he seemed like a decent enough guy. Judd did provide an immense amount of information that I couldn't find from my attempts at self-learning Diamonds 101 via Google. For prospective engagement ring shoppers: Check out the diamonds, ask a ton of questions. Then grill the sales team on detailed specs and exact prices. These are both VERY important. Differentiate the facts from the sales jargon, which might require already having basic diamond knowledge (and of course, some critical thinking). Then make your purchase from a major online retailer. It worked for me. Some online retailers have hassle-free 30 day return policies, free shipping, and much larger inventories than Long's. And you could save 10-15%. Some day I hope to educate Judd and Co. at Long's on the differences between the diamond I purchased online and the lesser diamonds offered for sale in their store. The attributes of the diamond I purchased are unrivaled by Long's Burlington, especially given the uncommon shape of the stone (table, depth, width, etc.) I would provide more grandiose claims on the diamond but I want the Yelp audience to know I am being completely honest with my assessment. FYI- The "proclaimed independent" appraisal service located inside Long's solely evaluates cut based on a 4-tiered spectrum and I do not believe it is capable of providing justice to any beautiful stone read more

Really enjoyed working with the staff at Long's Burlington. After the wedding band process I felt like I had a part time job there haha because I had popped in so many times due to the custom design of my ring. I had brought in a picture of a ring that I had admired forever and they built the ring out almost exactly. I worked with Danny in CAD and he was great, spot on with what my vision was. I also worked with Kirk who always greeted me with a smiling face. Even the security guard got to know me and always offered me a seat and a water right away. A great team over here, very friendly and helpful. I loved my ring though it was at the higher end of the budget and we got my husband's ring here are well which was made in Switzerland with a rose-gold band and black carbon fiber that runs in the middle of it, both exquisite. Thank you Long's! read more

Long's Jewelers - Showing off my ring! - Jewelry Near Me - Burlington, Massachusetts

Bought a vintage engagement ring $1400 and ended up not proposing and they said they'll take it back for $500. They values the ring at $1600 when I bought it but they would only pay $500 for it. Pretty dishonest and the lack of integrity is unprecedented. UPDATE: the rep from Long's Jewelers called me after reaching out to tell me that this offer was more than fair (they offered 40% of the ring value). and they funny thing is that the sales rep told me that I'm getting a great deal when I was buying the ring the stone itself worth more than that. don't buy from people like that read more

What wonderful service. I left a vintage watch for repair just before everything shut down. I received an email immediately to let me know that all pieces that had been left at Long's were safe and that the staff would be back in touch when it was safe to do so. I picked up my perfectly repaired watch yesterday. I was welcomed at the door very courteously, offered hand sanitizer, gloves, water; appreciated that all inside were wearing masks. The repairs to the watch were fabulous--it's just like new, exceeding my expectations. I received outstanding advice from Shari, and fantastic service from other team members whose names I wish I had noted. Thank you all for making this an excellent experience. read more

Where do I begin? The $3,500 jewelry my boyfriend bought at Long's for me is by a maker they no longer support. I brought it in for a cleaning because the necklace was very discolored. When I went to pick it up, it was the same and no better than when I had left it. Whoever worked on it left no message about what measures had been taken to restore it. Furthermore, the earrings were somehow manhandled. One of them just bobs at the base of my earlobe totally loose. They were absolutely FINE when I put them in. I would NEVER trust these people with anything ever again. If you buy something there, they might just tell you a few years later that they don't support the brand you bought anymore. Totally untrustworthy!! I am a big jewelry person and will make sure my current boyfriend does not buy me anything there ever. The worst of it is... they were implying that I was trying to pin something on them (rather than the reverse). I left there feeling horrible. Very bad experience. Go anywhere else. read more

My fiancee and I went to Long's Jewelers in Burlington and had a great experience. During our first visit to select wedding bands, we were assisted by Bill, who was kind, patient, and informative throughout our consultation. I ended up finding the ring that I wanted, but my fiancee needed more time to make her decision. Bill recognized our need for more time and never pressured us to make a decision. When we returned for our second visit, Hillary assisted us and pulled in other staff members as needed. We felt we were in good hands and my fiancee found the wedding band she wanted. Each time we visited, the staff at Long's offered to clean my fiancee's engagement ring at no cost. The entire team provided an all-around great experience. read more

Great shopping experience! I worked with Devin Jones at the Rolex counter and he was incredibly friendly and knowledgeable in watches. He was happy to show me the different models and took the time to clearly explain the subtle differences between them, such as differentiating between the Hesalite vs Crystal Omega Speedmaster models. Unfortunately, they didn't have any men's Rolex sports in stock, like most places, but definitely look forward to working with them again! read more

My fiancé, Keith and I were in Long's for the beginning of their Wedding Band Weekend event late Friday evening. Everyone we talked to was very friendly. We weren't sure if we would be buying, so we walked around a bit trying to figure out what we liked. That's when Bill Doulin approached us and offered his assistance. Right from the start he made us feel comfortable. He did not pressure us to buy anything, but rather took his time to help us figure out exactly what we wanted within our budget. He walked around the store with us and was extremely knowledgeable about the bands - he taught us a lot!! He was also so willing to answer any questions we had, and offered great advice on picking the right bands. We felt like he truly cared about what we wanted, and he ended up helping us find our wedding bands! We loved working with him and HIGHLY RECOMMEND asking for him at Long's. Thank you again Bill :) We can't wait to pick up our new rings!! read more

Came here for their wedding brand event back in March. I really wish I remember the name of the woman whom I've worked with.. she was a delightful person. I've had a bad encounter with the Long's security guy at the Braintree location (see my previous post). But my experience at this location was great. My sales lady worked hard and was patience with me but I'm not too picky either. I felt like I knew right away what I wanted and on 2nd try, that was the ring that I wanted but it happened so quickly. She suggested looking at other styles to make sure it's the one I want but she was never forceful and respect that I had that in mind and kept moving toward. I tried on a few more but we came back to the original one. I got a band from their Memoire collection. We moved forward and picked a band for my fiancé too. Everything worked out fine. I think because of the event, they gave us a Long's tote bag upon checking out. Can't wait to pick up our bands beginning of May! Hopefully it will be ready as promised. read more

For those of you who have had a good experience at Long's I would guess that you haven't tried to return anything or actually receive customer service from them? When you do, I hope you receive better treatment than I did after being a ten year customer spending several thousand dollars there, to be totally disregarded in my professional opinion in unacceptable. To have them be so condescending RIDICULOUS. I would recommend Barkmakians in Natick, 5 minutes down the road! read more

Went to the wedding band weekend with my fiancé. I was expecting to be overwhelmed with options and pushy salespeople. This was nothing like that. We were greeted at the door. Everyone was super friendly and laidback. Our sales lady, Shelly, was awesome, she was super patient with my indecisive fiancé and had great insight. Definitely worth the trip. Prices were very reasonable also. read more