In a word everything! I was told a week to get a watch…read morerepaired and it was almost 3 weeks and my calling them 2 times before it was finally done. It's a small shop that seemed sketchy and I didn't get a good feeling from the start, wish I never went there.

Staff and owner are very kind and courteous. They are very…read moreknowledgeable and they are not trying to rip you off Don't waste your time going to the jewelers building. This is the place to go.

The most spectacular engagement ring I have ever seen!!! I…read morefound this place while doing a google search for places around the Burlington area that did custom jewelry. I wasn't particularly impressed with the website but since the reviews were good I thought I'd give them a chance. This place exceeded my wildest expectations! First of all, I love that it is a family owned business. There are two brothers that own and operate the place. I worked with Brahim on the design of my custom engagement ring. I had been shopping with my girlfriend a few places but she could never seem to find a ring that she totally loved. I went to Brahim with a number of ideas for what I wanted to include in a ring. Brahim was completely professional as he worked with the ideas that I wanted creating sketches and even offering a few ideas for stuff that I hadn't even thought of. He also wasn't pushy about me getting anything too expensive and even suggested that if I wanted to buy the diamond from someone else and bring it to him that would be fine. He's not in the diamond business but did a search for me and in the end actually found a perfect diamond at a great price from someone he knew in the industry. Not to mention the fact that his prices are extremely fair! Having looked at plenty of ring settings and prices his quote was almost equivalent to those at other places that aren't custom made! Once we had agreed on a design in just 3 weeks he was done! The ring came out absolutely perfect and exactly as he had described it would. He actually ended up adding 4 extra diamonds in the band and he didn't even charge me extra for them! Not to mention, every time I went back to him he would even remember my name. Needless to say my fiancé completely loved the ring! She said it was the most beautiful ring she had ever seen. I have already recommended Brahim to a friend who's getting engaged soon and would highly recommend him to anyone who is in the market for custom jewelry. Brahim was an absolute pleasure to work for, guarantees all his work at no extra charge and delivers nothing but quality product. 5 Stars! UPDATE: I can't say enough good things about this company. They do things the old fashioned way, completely by hand, and they stand by their work. The best customer service I have ever seen. I bought my wife's custom engagement ring from Brahim back in 2012. Fast forward a few years, my wife found that the ring just didn't fit as well as it used to (she lost some weight). I dropped by Brahim's shop and he bent over backwards to make it right. First he added a couple gold beads inside the band (per our our request) to try and make it smaller without a full resize. Unfortunately that didn't quite do it for my wife so we went back. Brahim offered to do a full resize...no questions asked! Now the ring fits beautifully! We went in the weekend before Thanksgiving and he had it ready 4 days later! Awesome service! These guys are as good as it gets between customer service and standing behind their product! A pleasure to work with! Don't hesitate to give these guys a shot!

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

Very nice people. Repaired my wife's watch. Excellent work. They are very thoughtful and…read moreconsiderate.

Harry and his son do amazing job. I've been doing business with Harry for over 35 years. very…read moretrustworthy very confident great artist when it comes to designing jewelry.

Winchester jewelers are the best around. We purchased our wedding rings and had Dick create an…read moreengagement ring personalized for us from my husbands grandmothers ring. Every step was effortless and Dick gives excellent advice and does gorgeous work. You cannot find a better establishment.

Imagine our surprise to learn that a birthstone that I purchased from Dick Malcom back in the mid…read more80's for my wife Ruth was judged to be a fake by two Jewelers in Orlando when we went in to have the stone, an Aquamarine, (or so we were told) re-polished. The only time it left our sight was when Dick had it to remove two diamonds from the sides, that we're bothersome to Ruth's adjacent fingers. Either we were sold a fake or it was substituted during that service. I don't recall what we spent on the Aquamarine, but our local jeweler said it would be $35. to replace that fake stone. I know that it has been a long time, probably 30 years, but we just found out today that it was fake. Like most other local business people in Winchester, we trusted Dick for many of our jewelery purchases for years. This is such a disappointment..

I wish I could give a 6 star rating! I went in knowing very little about the world of diamonds,…read moreKirk spent so much time with me and made sure I was comfortable and informed to make the best choice for myself and my future wife! He never pressured us in anyway and was an invaluable resource, I was thinking about buying online but after I met Kirk the first visit, I knew that I wanted his help in taking this exciting step! I really can't say enough good about him and how wonderful he made the entire experience. If you are feeling overwhelmed go see Kirk, and he will make sure you are taken care of and get the most perfect diamond!

From the moment you walk in, the experience is first class -- from the doormen to the sales team…read more I had the pleasure of working with Dave to purchase my first luxury watch, an Omega Speedmaster. As a first-time buyer, I truly appreciated the time he took to educate me on the history, movement, and details of the piece. I left feeling confident and well informed, not pressured. Since then, I've stopped in a few times, and Dave is always welcoming, happy to talk watches, and generous with his knowledge. On days he wasn't available, the rest of the team has been equally professional and accommodating. Lucas was excellent as well -- he took the time to walk me through several Rolex models and clearly explain the differences between them. He is always very welcoming and I look forward to working with him as well. I'm looking forward to continuing the relationship and, hopefully, purchasing my first Rolex when the call comes in. - JM

I had inherited a gold one-dollar coin (as a pendant) from my mother-in-law, and brought it in to…read moresell. The owner reviewed it carefully and gave me a very fair price. The rest of the store had amazing stock - he showed me a 1923 Monroe Doctrine Centennial commemorative half-dollar coin, with two faces on the front (I'd never seen that) and on the back, North & South America drawn in art-deco fashion as two people - fascinating! I plan to go back soon, with my coin-collecting husband.

I started collecting coins in 1962. I have started trading silver coins that I've found in…read morecirculation for common-date silver coins missing from my collection -- offering a dealer a 20% commission: i.e., I pay 60 cents in silver coins for a half dollar or two quarters that I need. I recently called this dealer and asked if he would consider doing that. The employee who answered the telephone told me to come to the store to discuss this offer. When I arrived the store was empty except for the owner and another employee. After I explained my offer, the dealer brusquely responded "Not worth my time!" Thinking that he might have mistaken that I was referring to the valuable coins in the display case, I clarified that I only wanted him to consider trading any silver coins that did not have numismatic value (sometimes called "junk silver"). He repeated "Not worth my time!". I pointed to his employee and asked if that fellow could help me. The owner brusquely replied "He works for me. No!" Finally, I asked if he buys Kennedy half dollars that contain 40% silver. The owner said that he did -- but he would not tell me how much he pays because "the spot price of silver varies each day." (In fact, it generally varies by only 1-2%.) Of course this coin dealer has the right to decide how to conduct his business. But he was so unpleasant that I won't return there to buy or sell coins. I previously have told local bank tellers that if they encounter a customer cashing in a coin collection that they inherited, they should advise that person to go to the coin dealer in Stoneham and learn the value of that collection. I will change which dealer I tell bank tellers to use.

The couple were attentive, patient & genuinely caring about our needs. We're from San Diego, CA &…read morevisiting family in Wilmington, MA. Sister's hubby (in SD, CA) found this place on Yelp & asked us to stop here for the wifey to make the purchase of her choice.

This is the 2nd time I've had excellent, quality service from this jeweler. High quality and very…read morereasonable prices. Forget the big jewelers with the high overhead, the cost of which is passed down to the consumer. Highly recommend Simms.

We've been customers for 30 years and highly recommend this jewelry store. Artie is always super…read morefriendly knows us by name. Anytime my husband buys jewelry for me. It's from there. He's very approachable takes his time explaining things and has really gotten to know me and my style.

The service for repairing watches including luxury ones is outstanding…read more Also the range of jewelry products is very good. The owner and his daughter are very knowledgeable and experiences. They are also ready to help pick out exceptional gifts.

A Touch of Midas is the best place to buy and get jewelry repaired. I trust David with jewelry that…read moreis extremely sentimental and he always finds a way to make it look even more beautiful than before

I am 52 years old. I have been familiar with Touch of Midas for 40 years, since the business began…read more My parents and then myself have always done business with Touch of Midas and are very familiar with the ownership and their family. I do not know the circumstances of the one other review here, but I do not believe for one minute that they refused to sell something to someone who was ready to purchase. Among jewelers, they are honest, they go out of their way for their customers, and I would never go anywhere else. If you want an array of quality stones, and jewelry or even something custom-made, Touch of Midas is the place to go.

5 star experience! Greeted as soon as I walked in and immediately taken care of! Needed my watch…read moreresized and they did it in 10 minutes. I went to the jewelry store where I had it serviced and they told me to schedule an appointment. So happy I found Peroni's and will definitely be back again!

Took a Citizens watch in to have the battery replace. Got home and realized that the watch wasn't…read morerunning. Decided to go to another jeweler. Found out that they replaced the transistor with a battery. the incorrect replacement caused internal damage. Decided to send to watch to Citizen. The fix will cost $185. The employees are very attentive, professional and courteous but I won't take anything that needs to be fixed there.