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    Kay Jewelers

    1.2 (5 reviews)

    Services - Kay Jewelers

    Jewelry repair

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    12 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    7 years ago

    seems like they all hate their JOB. everyone has been rude. just wish we wouldn't have purchased our rings from them.

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    Champaign Jewelers

    Champaign Jewelers

    4.7
    (14 reviews)

    I had an old watch that I quit wearing because the battery was dead. It got knocked around and…read moremoved around a lot over the years. I took it in for a good cleaning and battery replacement. Best 25 bucks I ever spent. It is like new. I did not buy any jewelry. I am very pleased with their customer service. A very professional jeweler.

    I cannot say enough about how thankful I am I found Jamie and Champaign Jewelers. I had very bad…read moreexperiences with two other jewelers in town, causing me to be empty-fingered at my wedding, and my wedding ring damaged from a simple resize. Jamie listened to all of my ideas about designing my ring, answered all of our questions openly and honestly, gave her professional opinion when I wanted it, remained excited and supportive throughout the process, and worked behind the scenes to make me the perfect ring. And all of this, extremely efficiently! With others, I was told my ideas would not look good, pressured, lied to, and they were not even going to make any proofs of my ring! Getting a wax proof seemed to be standard at Champaign Jewelers, and had it not been perfect, Jamie would have had no problem sending feedback to make sure it was. She even researched where one of my rings came from so that same supplier could help match my custom ring's details! They also fixed the prior damage to my wedding ring! Every time we went into Champaign Jewelers, we felt welcomed, at ease, listened to, and appreciated. We had a wonderful experience, and will never even THINK about going anywhere else ever again! Had I come here initially, I would have had my gorgeous, complete set well before my wedding, and a lot of saved stress.

    Christopher's Fine Jewelry Design

    Christopher's Fine Jewelry Design

    4.1
    (14 reviews)
    $$$

    I was a little disappointed in my dealings with Christopher's and I'll explain why. The store is…read morereally fascinating, with lots of beautiful and unique jewelry. The staff seem well informed and are very helpful, too. I went there looking for an engraved locket for my mother and while they didn't have anything in stock that fit what I needed, they told me they could easily order it in and engrave the locket in store but the whole process would take two weeks tops from beginning to end. They called while I was there and confirmed their supplier had the item I wanted and would ship it to Christopher's right away. I actually live in Los Angeles but my in-laws live in Champaign, so I paid in full for the locket and engraving and agreed that my mother in law would collect the order when it was ready and send it to me. Fine. Except it took over 10 days longer than the completion date they gave me and I ended up having to bug them about it. When I finally got the locket, the last letter on the engraving looked like an M instead of an N but I didn't bother to call them. I was just disappointed with the experience overall, and hope it may have been different if I'd ordered a custom item instead.

    I was afraid that we would not be able to use the store that I have used over the years since we…read morelive in the DC area now but the Distance Design video meetings are a great option. The first meeting we had no idea what we wanted and some great questions got us on the right path, the designs Chris Jupp came up with were not quite what we wanted so we kept looking - a few months later after looking all over DC we came back with a better idea and he was able to blend what we liked from half a dozen different rings to create the prefect ring. So very pleased and we will be back over the years for more.

    Dakota Watch Company

    Dakota Watch Company

    2.7
    (6 reviews)

    The salesman doesn't know what he's talking about. He says there's no difference between different…read morewatches, he was lazy, uncaring, and wasn't gentle with a watch I was having worked on. Will never be providing business to this place again. If you think $22 is reasonable to get a single link taken off a $50 watch, then you must be crazy.

    This place is the worst! I have come here for years and was always treated fairly until they got a…read morenew manager. The new manager is terrible! He takes breaks every 5 minutes and is often gone for 20+ minutes leaving customers waiting and most often they just leave out of frustration. Though I decided to give it one more chance yesterday when they charged me $20 to take off one link (a service that took only 3 minutes)! This service had always been free before but apparently is not now. When I got the money out I said that it had always been free before and the new manager acted like I was an idiot telling me they have always charged for that service. Then he tells we it's actually going to be 22.87 but when I questioned again he told me it would just be $20 after all. He then asked me if I wanted a receipt and I said yes. He then said if you want a receipt you'll have to pay $22.87. So I said I guess I don't need one then. He then left the money out and didn't put it in the cash register because I'm pretty sure he is pocketing it for himself as he knows the service should've been free and he wanted an extra large tip. Needless to say this manager ought to be fired! But if not it won't matter to me as they have permanently my business! A place that I have spent hundreds and hundreds of dollars at before. I will never make that mistake again!

    Kay Jewelers - jewelry - Updated July 2026

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