I had some gemstones from my grandmother (who passed) that I wanted re-set into something I would…read moreactually wear. They took stones from a pair of earrings and a necklace and put them in a beautiful ring. The customer service is excellent! I would highly recommend this store - they genuinely care about their customers and it is reflected in their service and quality jewelry.

Excellent jeweler!…read more Customer service was exceptional! My jewelry was repaired in one business day!

I had an old watch that I quit wearing because the battery was dead. It got knocked around and…read moremoved around a lot over the years. I took it in for a good cleaning and battery replacement. Best 25 bucks I ever spent. It is like new. I did not buy any jewelry. I am very pleased with their customer service. A very professional jeweler.

I cannot say enough about how thankful I am I found Jamie and Champaign Jewelers. I had very bad…read moreexperiences with two other jewelers in town, causing me to be empty-fingered at my wedding, and my wedding ring damaged from a simple resize. Jamie listened to all of my ideas about designing my ring, answered all of our questions openly and honestly, gave her professional opinion when I wanted it, remained excited and supportive throughout the process, and worked behind the scenes to make me the perfect ring. And all of this, extremely efficiently! With others, I was told my ideas would not look good, pressured, lied to, and they were not even going to make any proofs of my ring! Getting a wax proof seemed to be standard at Champaign Jewelers, and had it not been perfect, Jamie would have had no problem sending feedback to make sure it was. She even researched where one of my rings came from so that same supplier could help match my custom ring's details! They also fixed the prior damage to my wedding ring! Every time we went into Champaign Jewelers, we felt welcomed, at ease, listened to, and appreciated. We had a wonderful experience, and will never even THINK about going anywhere else ever again! Had I come here initially, I would have had my gorgeous, complete set well before my wedding, and a lot of saved stress.

I was a little disappointed in my dealings with Christopher's and I'll explain why. The store is…read morereally fascinating, with lots of beautiful and unique jewelry. The staff seem well informed and are very helpful, too. I went there looking for an engraved locket for my mother and while they didn't have anything in stock that fit what I needed, they told me they could easily order it in and engrave the locket in store but the whole process would take two weeks tops from beginning to end. They called while I was there and confirmed their supplier had the item I wanted and would ship it to Christopher's right away. I actually live in Los Angeles but my in-laws live in Champaign, so I paid in full for the locket and engraving and agreed that my mother in law would collect the order when it was ready and send it to me. Fine. Except it took over 10 days longer than the completion date they gave me and I ended up having to bug them about it. When I finally got the locket, the last letter on the engraving looked like an M instead of an N but I didn't bother to call them. I was just disappointed with the experience overall, and hope it may have been different if I'd ordered a custom item instead.

I was afraid that we would not be able to use the store that I have used over the years since we…read morelive in the DC area now but the Distance Design video meetings are a great option. The first meeting we had no idea what we wanted and some great questions got us on the right path, the designs Chris Jupp came up with were not quite what we wanted so we kept looking - a few months later after looking all over DC we came back with a better idea and he was able to blend what we liked from half a dozen different rings to create the prefect ring. So very pleased and we will be back over the years for more.

Very friendly and professional the associate on duty resolved my problem quickly repaired it on the…read morespot with very little expense. To be able to get this kind of service is rare and with a smile

Very kind people who still care about their customers. Went there to have a watched band adjusted…read morefor my son that I had just received from my father who recently passed away. They did it in like a minute a would not let me pay for the services. I was actually pleasantly shocked. I tried to pay, but, to no avail. Great, friendly people.

I had a wonderful experience here! It's family owned and they truly want the best for their…read morecustomers...no gimmicks or sales pitches! They didn't even put any pressure on me to commit once they gave me their estimate. They do a quality job, caught a lot of weak areas in my ring, and it still ended up being cheaper than the estimate and they gave me! They offered me practical tips and suggestions that'll help with wear and longevity! I'll return 100%! I'd give them them my business any day compared to a chain jewelry store!

We have purchased several beautiful jewelry items from Robert and are pleased with each piece…read morespecially made! Robert and his staff are professional, knowledgeable and always kind. I highly recommend Robert's Jeweler's!

Excellent and professional service, staff was friendly and extremely helpful with my repair and…read morepurchase.

We just got a Tiffany's ring appraised, mistakenly, at this business. They gave us an accurate raw…read morematerial pricing on the ring, however, failed to account for the Tiffany's name. This was a complete waste of $165 since we will have to go elsewhere to get an appraisal that accounts for this important aspect of this ring. They knew this was a Tiffany's ring before hand, it was discussed very blatantly, but no one informed us that this would be an (accurate) raw material appraisal. Looking at the Tiffany's website, a smaller ring of much lower quality retails for thousands more than their estimate. Very disappointed! They offer free cleanings and basic repairs (if a setting is loose or what have you) and their customer service/timeliness was great. This doesn't make up for how cheated we feel after this appraisal.

I needed replacement batteries for my watches and received great service. They were done in a…read morematter of minutes. The store is certainly amazing when you first walk in the door. It's like a museum with fine jewelry. Definitely recommend to family and friends.

I have bought four watches here. Great experience as always. Staff is knowledgeable and will always…read morego the extra mile. Many thanks to Holly and Brad for their commendable customer service.

This place is fabulous. Locally owned by a talented guy who not only sells, but designs beautiful…read morejewlery. Why in the world would you go to a chain when you could deal with trustworthy people like this? My daughter got an antique engagement ring from her fiance that belonged to his great grandmother, They sized it, cleaned it and rhodium plated it for a great price. You can bet they will be getting their wedding bands there!

Like a lot of places that sell expensive goods, I found Towne Square Jewelers to be snooty. They…read moreact like they're doing you a favor, letting you into their shop and selling you expensive shiny things. Best to look elsewhere.