Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

I always have a great experience here. They did a phenomenal job redoing my wife's wedding set and…read moreat a very affordable price. they are always kind and honest. best jeweler in town!

Superior workmanship and extensive collection of fine watches for men. I only let Sabri Guven…read moreservice my watches. Family owned and operated and dedicated to superior customer service.

We've used Lance's for years and have always felt their prices were fair and that they are honest,…read morebut we were curious just *how* fair and honest, so we got a quote for a recent repair from another local jeweler as well and were floored - it was 3x higher than Lance's, and they weren't nearly as friendly! Lance's has customers for life in us. Their work is beautiful and they clearly don't aggressively mark up their prices like some in this area!

I will start this off by stating that I am waiting on a repair to my ring so will update in a week…read moreor so and that everyone here has been very nice, welcoming, and helpful. My husband (at the time fiancé) stopped by here to see about getting his ring size. The staff was very friendly and helped him figure out his proper size. He discussed designing a custom ring while there and we have been highly considering working with them to create one. A few days before the wedding I needed to get my rings sized (engagement ring sized down and band sized up). They were very busy, but said they could get it done and would have it ready by that Friday. I called around lunch Friday to see if it was ready so we could pick it up. They said it would be ready. My fiancé went to pick up the rings and they were not ready yet. He waited on them to be completed and we were glad we got them in time for the wedding (and I will give major kudos because they cleaned them and I did NOT think they were that dirty, but boy did the set clean up nicely). However, we realized they did not quite sit properly together as there is a swoop on the band to allow it to sit up under the stone and the swoop shape was not quite right. I also lost a small accent diamond out of the engagement ring that had been sized down. I figured they were a bit rushed since my fiance was waiting for them to be completed and potentially did not get to check all of the settings/double check how the two fit with each other so I wanted to give them the chance to make it right as I know they did mention that they typically do several quality checks on everything. I made it back in and showed them the rings. They looked up my account and said they would make it right. They are currently working on the repairs and I am hopeful I'll be happy with the results. Even with the mishap and partially because of it I give them 4 stars. They clearly stand by their work and are willing to make things right and that goes a long way in business. Everyone there I have come into contact with has been very pleasant and helpful with a kind smile and that also speaks volumes. I look forward to getting my wedding set back and updating the review. Update: definitely still not right. Not happy with the fix. The engagement ring I'm fine with. I feel like with the band they flattened it out when they sized it up to extend it and that just set everything off center. The stones don't line up on the side anymore. The swoop was originally more up and down and the band is staggered like the engagement ring. Thus, the swoop sits under the stone and kind of locks it in place. Now, the swoop just lays below the stone and is not even proper to let it fully sit on top of it and moving the band and flattening it makes it not line up with the engagement ring and still gap. I'm over dealing with it and will potentially look to have it repaired elsewhere. Thankfully the plan is to make a custom ring set using this set's stones, but I really did want it to be done properly so I could enjoy this set while I have it. Bumping down to 3 stars.

Atlanta Diamond Design, Izzy and his entire staff are truly wonderful! I can't say enough good…read morethings about this business and the people behind it. Izzy did wonders to repair and make new my engagement ring that was missing diamonds and other fixes. I dropped my ring off before Covid closures and Izzy and his wife reached out to me personally because they didn't want me to be without my ring during their temporary shutdown. Izzy even offered to deliver my ring to my house! He is so kind and caring and knew I was very worried. He reassured me and promised he would get my ring to me no matter what. He went above and beyond to deliver exceptional service and care of my ring, repair and making sure he got my ring back to me. Izzy also repaired my fathers watch that I inherited after he passed--it held sentimental value mostly. It's so reassuring that I can not only count on, but trust Izzy and Atlanta Diamond Design to deliver exceptional service for all my jewelry repairs and purchases, at a reasonable price and quick timeframe, but best of all they do it with such care and integrity! I'll forever be a loyal customer.

Izzy is the best! He fixed my 10 year old son's chain…read more(which he destroyed) resized it and fit it perfectly on him. He also did great work on my wife's necklace. The turnaround on it was SUPER fast! He does GREAT work! Will definitely be going back!

They charged $300 to replace a lost tiny side stone in my ring. Guaranteed were tightening all the…read moreothers on the band. A month later a different one fell out and when I brought it back they said they were going to charge again!! Bad service and clearly just want your $$$

While not a watch repair shop, this store is able to do things like battery replacement. In my…read morecase I needed to have a link removed from my watch to get a closer fit. Excellent job and fast turnaround.

Waited an hour just for them to absolutely butcher my keys and give them back to me in even worst…read morecondition then they were in before with no apology. I feel disrespected and would've been better off never even going into this place

I have spent thousands of dollars at this store buying batteries for my houseboat…read more Now that I need to return one that has gone bad they treat me like I am trying to steal something from them. Not to mention they told me I would have to wait until tomorrow for them to determine if the battery was actually. It is now over 24 hours since I dropped the battery off and of course they haven't called me so, I called them. Only to be told the battery is still charging. The only battery that takes 24 hours to charge is a dead battery. What if I needed that battery to start my boat. What a joke. Will never buy another battery from them again. James MacDowell

Great Customer Service. Knowledgeable Jewelers. We have been going to them since 2012. I bought…read morevarious pieces over the years. Family business. The owner has taught his daughter well. Beautiful Jewlery and carries all the designers I love.

Very quick turn around on my ring repair but not forgoing quality work! They were done earlier…read morethan expected and very fair pricing too. Would highly recommend to anyone looking for repairs or for their large beautiful jewelry selection. I know where I will be getting my next piece from.

I had several items that are very meaningful to me that needed repairs. Being cautious I checked…read morereviews and chose Milano for my repairs. A great decision. This is a family run business and every person I interacted with was friendly. The work they did was exceptional and I am super grateful that my jewelry is able to be worn with confidence that stones won't fall out of my rings! The jewelry was so sparkly when I picked it up and I appreciated that they cleaned everything without an extra charge. I would highly recommend this store for purchases or repairs.

Abraham and his family are warm, friendly and honest. They…read moreoffer excellent service along with quality merchandise at a very affordable price. Additionally, their passion and pride in their designing and craftsmanship is impeccable! I would highly recommend shopping with Milano Jewelry, they have something for everyone and they have certainly Wow'd me......again! Thank you so much! Linda Beaver