Obsoletely awful service, terrible experience. Had a warranty for glitchy software that they did…read morenot honor. Did not even try to help come to a solution or respect me as a customer. I have never experienced worse customer service. I thought it was an absolute joke. Their repair parts are trash and they know they are not worth the value. I was completely scammed and cussed at when I asked to speak with the manager- when I finally did speak to the manager he also cussed at me and would not honor the warrant. Would never recommend to anyone. Do not go. The prices may seem very slightly cheaper because everything about this is cheep.

Outstanding service and price to replace screen. They beat Best Buy by $120.00. It only took 30…read moreminutes

This place is an absolute scam avoid it like the plague. I was sold a broken phone that completely…read morestopped working within an hour. When I went back reasonably expecting a refund the store attendant, Ace, not only refused to help but had the nerve to call the Milton Police Department on me. Imagine that I get scammed and I'm the one who gets the cops called on me! Ace was beyond rude, arrogant, and completely unprofessional. Zero manners, zero accountability. And honestly, that attitude seems to reflect the entire business. They don't care about customers they care about taking your money and avoiding consequences. Now it makes sense why they push so hard for cash payments they clearly want to dodge refunds, chargebacks, and any traceability. Shady, deceptive, and downright fraudulent. If I could give zero stars, I would. Do yourself a favor and stay as far away from this place as possible. They do not deserve your business.

I have been in about 4 times getting my screen protector replaced here. It is VERY expensive…read morecompared to just purchasing one online. It can be 30++ more here. I had it replaced 7/17/23 and when I went back in today to get the same service and I was told it was $43 instead of $33 a few weeks ago. Bella is the Assistant Manager: purchase online or just make sure you know the price before you check out. That pricing is outrageous.

Went to upgrade phone and manager, Jamie, told me to dial myself down two times. All I wanted was…read morenewer phone and more memory and dial it down. She was rude rude rude and I said the word rude. I was thrown out of the store. Unbelievable!! I went to the Browns Bridge store and they were wonderful. I have 3 more phones to upgrade but never in the Dawsonville store. Surprised ATT allows that behavior. I thought customer service was important. I am 72 years old and never been asked to leave a business.

Worthless customer service I complain about being over charged for a feature I'm not receiving and…read morehe doesn't want to help me anymore Refuses to help me get a new phone after i have payed for an Insurance that is worthless (for 2 years) and agreed to pay whatever necessary to get this done If a manager position opens someone please fire these worthless people taking away from some hard earned workers

I went to this Cellaris in Windward Parkway and asked how much was the total price to replace a…read morecracked screen on a cell phone they give me a price and left a deposit and when I got there they had a different price from what we discussed on the original agreement for over $100 so I tried to explain that that's not the price we agreed on but the guy was so rude about it and he said that in the contract he could change prices because it's stipulated on the contract so because of that paper they play with the price. Never doing business with them again!!

Went to Cellaris location on Windward Parkway in Alpharetta GA to get battery replaced in an Ipad…read morethat losing its charge quickly. Started with a phone call to get cost and asked what the process was - they indicated the battery was not in stock and had to be ordered. Went in location to pay for battery as they indicated it would be a few days. This is my 94 year old Aunts form of entertainment so I kept the Ipad as it was functional and planned to drop off at a later time. When dropping off the Ipad, they asked if I knew the passcode and I offered to call and get - they responded "that's OK" indicating it was not needed. They asked then if I was aware the screen would have to be removed to replace the battery and if cracked during this process I would be responsible. It would have been nice to have this information before I paid for the service earlier, but I rolled the dice hoping it would not crack. Received call a couple days later that the Ipad was ready and went in to pick the unit up- no cracked screen! Dropped Ipad off with Aunt only to find out screen was not working as the screen had dead spots. OK - it happens...Right, just take back and they can look at? Took unit back and they said any repairs were on me. I indicated the risk explained to me was around screen cracking during screen removal. I asked for the manager and he proceded to lecture me with an attitude on how this could have been an existing issue with the unit. Really? This is where this is going? I then inquired to ask what the protocol was when a device is brought in and how they test the unit. Manager opened up his magic white binder to let me know unit was DOA when brought in. I asked why would you have not plugged it in as it was only a battery issue? Manager responded that it was DOA did not have the code therefore testing was not done. Now they need the code? 3 visits to location and receive 3 different stories as far as what the risks were around the battery installation and the screen. Basically any issue past the initial fix is on the customer and everything becomes my word against their word situation. I have socks older than the people - Zero customer service and focus on the customer. I asked for the franchise owners name and they said they were not permitted to give that information. If I were an owner of a small business, I would want to know if this was how customers were treated - Go to the Apple store!

Great customer service by Travis the manager, he was excellent. Thank you for making the process of…read morenew phones easy and being patient. Much appreciated.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Cumming store today.

Jonathan offers wonderful customer service with honest and trustworthy solutions to problems. I was…read moreexperiencing multiple cell phone issues and after contacting him he was able to resolve ALL my issues for around $200 which was a great deal better than purchasing a new phone. Jonathan was able to repair all my phones issues under 3 hours and had me out the door and pleased with the quality of work he provided to me. Thank you so much CPR Cell Phone Repair of Dawsonville, it's easy to recommend 5 stars for the service you provide to the Dawsonville community. Keep up the great work Jonathan!

They did an amazing job!!! They were fast and efficient and did an amazing job fixing our Xbox.read more

I had a tablet yesterday. But The tablet didn't work 4G…read moreLTE. So I stopped by that store today. They made me happy, because do kind service until fixed my tablet. This place has great service :)

I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.