Truly amazing experience here. My boyfriend and I went to go ring browsing. I had no idea the size, shape or any other type for that matter and Angel helped us out! He was truly amazing and helped us beyond the point of base knowledge. any questions that we had he was able to answer truthfully. And he were recommendations that he had or little tweaks he gave in a professional manner. He was able to figure out what ring I would be most comfortable with for a forever ring. The maneuver he had to figure out what I like the most was very helpful. Giving us different options and sizes so that we can truly see which one fits for myself and for my boyfriend. he was also able to help us find a new necklace band for my pendant since the band that I originally got was too tiny and dainty. Truly wonderful experience. I truly appreciate the help that Angel was able to give us. We are also Kay members so we came up to get our jewelry cleaned, which came out to be beautiful. Thank you again, angel for helping us with this milestone truly was a blessing to have you be our help today! read more

Kay Jewelers - after cleaning - Jewelry Near Me - Escondido, California

Live coming to Kay's. Every six month I get my ring cleaned and inspected. This time around I decided to upgrade. Very friendly service and the transaction for the upgrade was fast and easy. Sooo very happy with my new ring!!! read more

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I've had several wonderful interactions with David Truman. He is a true professional! So helpful, patient kind and knowledgeable! I highly recommend him! I also found Ash very helpful and kind when picking up an ordered ring. read more

They lost my ring and they don't care. My husband and I purchased matching wedding rings in 2014 from Kay. On 9/3/2023, I brought my ring in to have it inspected, re-sized, and cleaned. On 9/24/2023, Michael from the Escondido store called to tell me it was stolen. He said they would do all they could to replace it. He offered me rings that were of lesser quality but said he would keep looking for a suitable replacement. On my own, I found the same ring available at one of their affiliate stores, Zales. I spoke to Michael and his manager Brandon to let them know. They said they would try to get that ring for me. They contacted their corporate office and they refused to obtain that ring from the affiliate. I was later told by a new manager Abbie that they had found the same ring at one of their outlet stores and they were going to order it. That was weeks ago. When I called today to check up on it, Abbie said she didn't know when or if it was ordered. When I asked for her supervisor's information she refused to give it to me and then hung up on me. So here I am nearly 2 months since I took my ring in for a simple re-size and Kay still won't make it right. To make things worse, they can't even communicate properly. read more

Just walked in to have my ring serviced, the person helping me her name is Diane seem like she don't like her job, bad customer service, talking to her but she seem not to care and looks away. Have to repeated my phone number three times. Very unprofessional. David Truman was very professional and has good customer service. read more

Been coming to this location for a few years. Never really had any major problems until recently. I bought a ring a couple of years ago, purchased the warranty on it as well. Ever since, I have brought it in multiple times for cleaning and fixing, and have always been pleased with the service until today. A lady who I have never seen before named Abby offered to help me. After doing a five minute evaluation of the ring she confirmed that it needs a new stone. She told me it would be $40 for the repair. I explained in the most sincere way that I was not aware of this since I've brought it in the past and they've always fixed it without a charge. She just said it's company policy and procedure. I asked to speak to the supervisor since he's helped me in the past and she just gave me a cold look and said she's the supervisor. I don't appreciate employees who lie. You should be helpful to your loyal customers, don't give them attitude and if they need help, help them! That's how you keep them coming back. Will never go to this store ever again, such a shame. read more

Thank you again Alec amazing help from you. First big purchase from a jewelry store and very worth it with your help! read more

Kay Jewelers - Virgin Mary - Jewelry Near Me - Escondido, California

We had a fantastic experience at Kay Jewelers Escondido. Abbie was so patient, knowledgeable and personable. We will absolutely shop there again in the future-- highly recommend! read more

I came in to order a small gold pendant. They said it will be 13 days and it will arrive. I call literally almost every day hoping it is gonna show up. Well here is the day and the manager just now decides to call to get an update and oh what a surprise it is delayed weeks. I am so annoyed this place should close just horrible jeweler read more

I got a call/voicemail that my ring was ready for pick up. I drove 30 mins after a 12 hour shift to pick up my ring before closing. To my surprise; Abby the kay jeweler employee presented me the wrong ring with my info in the bag. After I told her that was not my ring. She went on & checked then stated my ring was actually not ready and is still at the repair shop . But that she contacted the wrong person because we had the same last names?! People have same last names all the time! It's the inattentiveness of not being thorough with her job. When it comes to something so valuable it should be a priority to verify correct information. What an act of carelessness and inconsideration. This place is such a disappointment yet again. read more

Kay Jewelers - Missing diamond after inspection and cleaning! - Jewelry Near Me - Escondido, California

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I was very happy (at first) with my wedding band purchased from here. However, a year later when I went in to get in cleaned, I was told that the plan we purchased would no longer be honored. They just changed it and didn't offer us any compensation or justification. Now I'm trying to decide if I want to return my band and buy from somewhere else, though now I have an emotional attachment to it. It's a shame. Brandon, the manager, is very rude and unprofessional. Lisa Tate, the regional manager, is also disorganized and unprofessional. Please buy from someone else. read more

Torrey, Brandon, and Michael made this experience infinitely memorable and enjoyable. I just needed an adjustment to a watch band and they all made me feel like I was spending thousands of dollars. The team at Kay North County are exceptional and make you feel like you are valued no matter what you come in for. Go and see them for any jewelry needs, big or small. read more

I've been a customer here since getting married in 2015. Beginning with a custom band for my wife's passed down wedding ring. We spent roughly $1200 on that. Next I purchased a wedding bad for myself for roughly $1800. This piece was also considered custom due to having it remade in 14k. Next was another custom ring for my wife when we had our first child. Roughly another $1200. Each of these rings comes with their own set of complications, which has led me to this 1 star review. Let me start with this; I'm probably not the biggest spender here, but we've spent a considerable amount of money. With each one of these purchases I asked for, and paid for a warranty. About 2 months ago, when a newer set of employees had to replace the crooked ones before them, I learned that I was charged for warranties, but didn't pay for a warranty if that makes sense. It doesn't I know.... I was charged for a warranty, but it wasn't rung up as a warranty. I learned this from a kind woman who then assured me she would straighten it out for me.... I'll get back to this. In that same visit I was picking out birthday firsts for my mom and my sister. I found a nice little turtle necklace for $150 roughly. However upon close inspection I noticed it was rusted in a crevice by the hind leg of the turtle. They immediately washed it and then said they would order me a new one. Even after washing it was still noticeable. It was at this point that they assured me the warranty situation would be resolved, and the new turtle would be there. Fast forward a few weeks. I go back to check on the warranties, and purchase the turtle. One young man who was there the previous time was there helping someone else. Another young man came to help me. He kindly showed me the turtle and I asked him to inspect it under the camera. He was trying to sell me that same rusted turtle, trying to pass it off as it seemed as though they just tried to clean and re sell it. Really?! You actually put it back on the shelf to sell to someone? Then try to sell it to me of all people?? Next, I had him check to make sure my rings were all issued a warranty..... He said NONE of my rings show u have purchased a warranty. Not one.... Here's another experience. Walking in to look at something nice for my wife, one of the ladies asked if we wanted to try on a very nice and expensive ring just to show it off. My wife agreed. They then asked if we would purchase the ring, but then return it in a few weeks. This way we could enjoy a nice ring and then they could hit their quota.... we should've never come back after that visit and no we didn't accept their offer. This place is disorganized, and above all dishonest. Every single employee we've dealt with was this way. Avoid this location at all cost. And hey! Can I get my warranty?!?!?!?!?! read more

Omg Ben & shay were so amazing If u guys need help looking for some bing u need to come the Kay jewelers n ask for them u won't regret it I promise . I give them perfect a 10 they were down to earth & answer all my questions I had they weren't pushing or snooty like some places I didn't feel pressure at all I felt Like I was talking to close friend or family member :) Keep up the great work Ben &Shay read more

Kay Jewelers - Omg Ben & shay were so amazing I felt Like I was talking to close friend or family member :) Keep up the great work Ben &Shay - Jewelry Near Me - Escondido, California

Horrible service! I came in to pick up my ring because I had received a call letting me know my ring had arrived from cleaning. When I arrived at the store, I was told that it would be a 30 minute wait. As you can see from the picture, they were not busy. I hung around and long story short, an hour later I approached the staff to ask when they'd be calling me. I was ignored, so I spoke up and all the manager said was that he didn't realize it had been an hour already. It's absolutely ridiculous to claim that they're busy, when I clearly hung around for an hour and watched them pretend to be busy on the phone, computer, or disinfecting. If they're that busy, then they should have more than 2 people working on Saturdays. Very disappointed to wait around for an hour to pick up my ring which only took 2 minutes! Their waiting system is ridiculous and their customer service is very poor. read more

Kay Jewelers - Waited an hour because they were "busy". - Jewelry Near Me - Escondido, California

Completely dissatisfied. Each visit took forever during my entire encounter. I swear each employee is trained to rip you off. Which is evident to me after having to deal with the manager, Angela. I had to come back after the ring purchase I made bc I found the exact product on their website for $200 less!!! The 200 is even after I used a coupon I received from a purchase made earlier that month. I came back to exchange the ring, which they did, but they did not honor my coupon. If you are even the slightest bit unhappy with your purchase, return it! DO NOT exchange it. This is how they get you. It basically wipes the ability to return a product (it doesn't, but they refused to take my return). Because they did an exchange and not a return, they would not honor the coupon from the original purchase. Even though they said it was applied. I had so many problems with this particular store bc of the manager. I have a degree in Applied physics and I am currently working on my doctorate. I am used to working with very smart and sophisticated people. When I shop, I do not dress up (bc I end up spending more money lol). The manager took one look at me and basically decided I wasn't worth her time. While trying to return the product she was rude and straight up lied to me. I got mad and called her out on it. After that, she refused to help me and started to make degrading comments to me based on my appearance. I am shocked that this woman is a manager. She is completely incapable of controlling her emotions and aggravated the situation. This woman just lost so much business, and generations worth bc I have a huge family and friends in high places. I drove all the way to fashion valley to make my return. The manager there is so sweet. He made a huge effort to fix my problem and I couldn't have asked for a more pleasant visit. I will post more about it on that stores Yelp page. Avoid the Escondido store at all costs. This company could be one worth purchasing from, as long as you don't have to deal with the snakes that work at this location. It may help to call customer service (CS) before shopping so that you know how to get an interest free (for 12 months) credit purchase. They were uninformative in the store but when I called CS got everything squared away. read more

Our relationship started probably a year ago. After several years of searching for a 20th year Anniversary upgrade we walked into Kay's one night. Wasn't big on the Mall jewelry store to be honest! But we meet Angela and her honest, caring & professional attitude won me over. She shared how to take my wedding ring and turn it into a keepsake while upgrading into a beautiful new setting. All work done by her Jewler. It was done timely and beautifully. Than, a year later she followed up/ reached out... with a diamond sale and through creative financing showed us how we could upgrade my center stone. This entire experience has totally proved me wrong with the Escondido Kay store. Please ask for Angela, and her team they were amazing and it turned my little beginners ring into a drop dead, killer -huge setting! Thanks Angela and Team!!! XOXO to you all!!! 3/19 still happy with my ring! Just had it serviced for free with our package! Wish Angela was still there! No one is as amazing as her! No one to talk my husband into more jewelry read more

This would be a 1 star review, except for the fact that in the end, the manager did her best to solve our problems. We will not be shopping at Kay again. In mid-January, we went in to purchase a wedding band for my fiancé. We were told it would be ready in 4-6 weeks, great timing for our late-March wedding. The woman we worked with (can't remember her name, but today we found out she doesn't work there anymore) was not the best to work with. She did a great job finding the ring we wanted, but then an awful job writing it down. She apparently recorded the wrong information about our ring. In early March, we called to see where the ring was. We had heard nothing from them. An assistant manager tells us the ring was backordered and not ready yet! Nobody had called to tell us this. She guarantees it will be ready Thursday or Friday, then it doesn't get in till Saturday. This would be fine, except it was the WRONG RING. Now we're a week out from our wedding and will have to use the wrong ring for our ceremony and honeymoon. The manager listened as we told her what happened. She told us there was not enough time to get the correct ring before our wedding, but that we can come back afterwards and fix it. So at that point, my husband will have to go without a ring for a few weeks while they fix their own mistake. And he'll have to wear the wrong ring (one I actually strongly dislike) for our wedding photos. Hopefully this location will do better without that irresponsible associate. I am glad she no longer works there. read more

My fiancé bought my engagement ring here in December 2020. After he proposed we dropped the ring off on December 26 of 2020 to get sized. It took 3 1/2 weeks just to get it sized. When my fiancé went to go pick up my ring he noticed that in the process of getting sized a diamond fell out. But the person who supposedly inspected the ring and declared it ready for pick up said that's not possible and then when he noticed that the ring had a missing diamond they sent it back and pushed it to have it back with a replacement diamond within three days. It was ready on January 13 and when I went to go pick it up the ring was fine. Now, on the 14th, ONE day after it being picked up another diamond is missing. if the return window had not already lapsed, We would've gotten a refund and taking our business elsewhere read more

I would give 0 stars if possible. My husband bought my wedding ring in 2016 with protection plan I've lost about 3 diamonds from it. Which is normal I suppose, they fixed it but when I got it back it looked like they just covered the missing diamonds in gold, but I didn't make a big deal of of that. But recently part of my ring got broken some how I'm not sure. I just got it back today and it looked absolutely horrible. I don't even know how this is considered "Repaired". read more

Kay Jewelers - How it's supposed to be compared to how it came back to me - Jewelry Near Me - Escondido, California

Jamie I can't thank her enough on helping me choose the beautiful diamond earrings and diamond ring . This is something to remember with all my heart . I would like to recommend this place to get your diamonds. You will enjoy her fantastic customer services and beautiful smile . I love you girl . Thank you a lot , love Jen P. read more

Kay Jewelers - Earrings and ring - Jewelry Near Me - Escondido, California

Honestly, the extra star is because so far I have been treated well by the staff, but I feel like my rings are being held hostage. My husband and I purchased two wedding bands that I wanted made into a wrap for my engagement ring to fit into. I took it to Kay on 6/30/18. Granted it was a Saturday. I spoke to, I believe, Teresa (I am very sure I'm spelling it wrong), who told me my rings would be ready in 7-10 business days. The price was incredibly right so I went for it. I called on the 10th business day, and was told it would not be ready until 7/13/18. Okay, that sucks, but it's fine, at least I have a day. Teresea called me on 7/11/18 to ask me if I could drop my engagement ring off so they could size my band around the ring. My first initial thought was, why didn't they contact me about that much much sooner than 2 days before it was ready to be picked up? My second thought was, now they want both my wedding band and my engagement ring and I'm going to be without it. But I was promised on the phone they'd both be back by Friday, as originally planned. I went in to drop off the engagement ring and now I'm being told it MIGHT be ready by Monday. Uhm, excuse me? Why wasn't I contacted for this earlier, and now I have no rings at all. I should have read the reviews for this place before I dropped my rings off, because I have a sinking feeling that I won't see them again for a very long time. Update: I did receive them on Saturday the 14th, so I do believe they did a better job rushing then I originally was expecting. I'm adding one star, but still be cautious if you want your jewelry back in a timely manner! read more

I bought a ring here about 2 years ago, and I got a really great deal on it. It's a simple ring with about 10 diamonds in a fine line going across the top. When I purchased it, the gentleman who helped me size the ring correctly and then offered me a warranty on the ring just in case I ever needed to bring the ring back. Over the period of owning the ring, I notices that a little diamond had fallen out. I went to the location where I bought it and had them see if there was anything that they could do with it. I brought the ring back a few days before Christmas, and had them take it in. After about being ignored for about 20 minutes, the gentleman finally came back and said, "Is there anything else you need?" I asked him, "Well, is the ring going to get fixed and if so, when can I pick it up?" The guy said to me, "Yea, we can do it, and it will be ready in 3 weeks." SERIOUSLY!!!! 3 WEEKS TO PUT IN A SMALL TINY DIAMOND!?!!!?!?! Anyways, I expected this professional place to call me when my ring was ready and I could come to pick it up, but I got nothing at all. I finally had to call in and ask if my ring was there, and they put me on hold for about 5-8 minutes before I heard anything from the people. When I went in yesterday to pick it up, the lady who helped me was so stuck up and had a straight face and didn't smile at all. This was so horrible and I can't believe that I would even thought of coming here to get this ring. read more

Disappointed with the customer service at this location. I've been to this location several times and those 3 times I haven't had a pleasant experience. The workers here are extremely rude. My last visit here, I met Andrew who is one of the store managers and he was the only helpful and kind person out of everyone. Other than that, although this location is closer to my house - I would rather go to fashion valley Kays for their customer service. read more

Slow. Been standing here for 15 minutes and no sales associate has even recognized/greeted us yet. If we didn't already have a ring we needed warranty help with we wouldn't be still standing here. Not recommended. read more

We had such a great experience at Kay!! Angela was able to get us a great deal on a engagement ring/ band set. Not only did she do her absolute best to give us the best deal possible, but she was very communicative! She texted us with updates and gave us a lot of options. We didn't ever feel pressured to buy anything. Overall a great experience! Thanks, Angela!! read more

Excellent Customer Service! In a day and age where you can't even find a phone number to call about an issue and when you do, you get stuck in a maze of automatic phone tag, it's rare to get good customer service. The folks at this location not only gave amazing customer service, but went way above and beyond to make a small issue right. They did way more than needed to keep our business and for that I will definitely be coming to them for my next purchase. Special thanks to Magaly and Alyssa for helping us out! read more

I bought a ring here 1 year ago and they told me it could be resized for 50$ Recently I took it to be resized and they sent it to the wrong place. I'm ok with that but when I went in they told they would send it to the right place 3 weeks later no phone call no nothing. So I went in to figure it out. The ring had not been sent out no one had a clue what to do with it. And there was one older lady that was extremely rude to me, not happy with that. A couple weeks later come to find out the ring can not be resized. Thanks to Andrew the only knowledgable person in this place I got a new ring for no cost. Andrew gets 5 stars! Everybody else gets none!! read more

Best Kays of them all, The Manager Angela is so so sweet. My husband upgraded My wedding ring for our anniversary thanks to her I was able to get the ring of my dreams. A forever Customer Kathy read more

I don't know why this place has three stars? For Valentine's Day my boyfriend took me shopping for a promise ring. I picked out a beautiful rose gold ring, had to get it resized witch is no problem, had to wait less then what I expected to, great customer service! Thank you Kay Jewelers! read more

Literally never answer the phone, staff is rude and the promise dates they give you "2 weeks" after are not even 2 weeks plus you won't get your stuff back by then anyways. Seriously will never go back to this store again, and I have spent well over 3,000$ here so you would think the customer service would be better. read more

They had to send in my ring because the middle stone was loose. It was fast, easy and came right on time. We also just recently purchased my bands and they came in SUPER quick. I will be back to get my Fiancee's band! No complaints! read more

Went in about 6 weeks ago to go searching for the perfect engagement ring for my now fiancée. I had the intention of shopping around at every jewelry store in Escondido before I made a purchase. Kay Jewelers was my very first stop, and there I met Tonya and Luda. It was because of them that I didn't continue shopping around. Tonya asked me what I was looking for. She guided me in the right direction, and I actually learned a lot about diamonds!! She listened and helped me pick out the perfect ring. They both made this overwhelming process a fun and enjoyable experience. My fiancée absolutely loves her ring!! read more

Came to do the inspection for my wedding ring and it just so happens that this time they find loose diamonds and this same visit they can't find my warranty?!? Apparently I could of been told I purchased the warranty by the old manager but not really purchased it? After hearing the salesperson and manager go on about how they would definitely have all the records on their system but somehow couldn't see that I had already used that warranty to get my ring resized at another location a couple years back. Then hearing the salesperson say " oh but sometimes our system deletes random things". I decided to take my rings back and go to a different location, where guess what they did found my warranty. This location wanted me to go ahead and send off my ring to get it fixed because I can always just buy the warranty when I pick it up, Again! My ring was sent off fixed and finally back in my hands in a couple weeks. read more

Go to this Kays Jeweler! Costumer service is amazing with a patient and knowledgeable sales team. See Angela, Shannon or Yousef. They are all professional's at what they do. I was able to buy a beautiful 1 carat "Leo" Diamond ring at the best price possible. I promise you wont find a better deal anywhere else. I would give them 10 if it was an option. Ive shopped other stores but this was my best experiance. Just come prepared and do your own homework. Know what your looking for, before you go. The financing was simple and quick. Give it a try and youll be pleasantly suprised!! I couldnt be happier. Thanks Angela, Shannon and Yousef. Unbelievable costumer service. read more

Kay Jewelers - Beautiful 1 carat LEO diamond ring. Flawless in my opinion. Go to Kays in Escondido. The best costumer service reps ever!! - Jewelry Near Me - Escondido, California

Went to Kay's with my boyfriend Xmas shopping. I've never been to a jewelry store with a guy before, so it was scary!! But thanks to Keihon, he helped us choose an attractive necklace with some ear rings to match, and we are very satisfied customers! Thanks Keihon, and Kay's - it was lots of fun and we will be returning soon! he even gave us a discount coupon, which assured our return!! MERRY CHRISTMAS! JKW read more

****READ THIS BEFORE BUYING*** I first went in to purchase an engagement ring for my now fiancé. I must say the sales associate was very friendly and I loved the ring but it was all downhill after this first visit. I was going to pay for the ring on one of my credit cards but the associated push for me to do interest free financing. I agreed got the ring and went on my way after some paperwork. The associate informed me I would receive a bill in the mail when my payments were due. I did not receive a statement in the mail but about a month and a half later I did receive a call from cooperate stating I was late on my payment. I gladly agreed to make a payment over the phone and confirmed with this individual that the associate had input my address incorrectly and he updated it, no big deal. I didn't receive a statement for that month either but just continued making payments. On what I believe was my 4th or 5th billing cycle, I finally received a detailed statement in the mail and to my surprise it included over $200 dollars in interest. I thought they must have messed something up so no big deal I would just resolve at the store. I went back the store to resolve this issue as I had been signed up for an interest free plan and should not be accruing interest. I asked to speak to a manager but was denied and told they could do nothing for me at the store and I would have to call their customer service to change or resolve anything. I called customer service the next day and the individual on the phone was not helpful at all. She stated that she was only working a half day and would not be able to help me that day. She said she would call me back the next day to help resolve the situation. Two days later I called back in as she had not called me back. This time I requested again to speak to a manager but was denied by the custom service representative. After explaining the whole situation again. I informed her that I was signed up for regular financing by the associate who promised interest free financing. I let her know that I intended on paying initially on my credit card which has a lowing interest rate than what they put me on for their financing but because the associate pushed for the interest free financing I opted for that but apparently never received it. I let her know that I did not want to pay the interest that had accrued because of an error on their part. She offered to remove 2 months of the 4 months of interest that accrued. When I again informed her that I did not want to pay any of the interest that accrued because of their error and I was not aware of until months later again due to their error she told me that I would have to dispute it further with the store location. I went back into the store again requesting to speak with a manager but again was denied. The associate was very kind this time but still only offered to switch me over to the interest free and remove 2 months of interest. I switched over but am still stuck paying over $100 in interest they I should not have accrued and wasted multiple days trying to fight this. I have never received such poor customer service and on top of it had to pay extra money due to the company's mistakes. We had planned on purchasing our wedding bands and other jewelry there but will definitely be going elsewhere. I recommend you do business elsewhere and have the right mind to spread this word outside the store location near Valentine 's Day just to prevent others from going through the ordeal I have. read more

This stupid ass place messed up my wedding ring 6 times. The craftsmanship led to people getting in big trouble and a senior jeweler having to take over. It was so freaking bad. The story would take way to long to tell but they were suppose to have it sized. First trip in was to make it a few sizes larger. It came back 4 sizes SMALLER they sent it back each time waiting for 2 weeks for my ring to come in only to drive to this hellish mall for it to be wrong yet again! Then they made it 3 sizes too big Then the wrong ring. Then they had to order a brand new ring because the mental was so warped and looked like something you would buy in TJ. You name it it happened and seriously the worse service ever! I got my ring only a few days before my wedding and even now it's still not right. I wore it for my wedding day but I avoid wearing it. I'm never going back and there ever again. They said they were so sorry and they would give us a gift card for the trouble " was $20 ummmm take that and shove it up your arse! read more

Well my ring FINALLY came in, and it came in WRONG! My worst fear came true! No wonder this store only has 2.5 stars... I'm surprised it has that! I wish I read the reviews before I made my purchase. I spoke to the DM and she was no help. I demanded a refund because I don't even want to deal with it anymore and they wouldn't give me one despite the trouble they put me through, they wouldn't even do any compensation; I got off the phone in tears and I don't even want the stupid thing anymore... Not with these bad memories attached to it! read more

This place is awesome. Love the customer service. Both Alec and Sarah were really kind and helpful. Highly recommend this place. Great jewelry. read more