Went in a year ltr. New people, same service and professionalism. Fair price is all I asked for, and was happy with the results

For Luis Valdez - Esco and Cesar Valdez - Oceanside. Okay, where do I even begin. I was NOT going to buy anything today. I just came to look. And there was no pressure at all when began speaking with Luis. He had a cool, easygoing nature and, even though I research a lot about precious stones and metals, I learned a couple of new things from him. Had to leave and come back but by then Luis was out to lunch. So, I spoke with a manager, Cesar. Same easygoing disposition. Long story short, I walked out with two amazingly stellar rings, the exact thing I was looking for and at the price I wanted. Not only did Luis and Cesar give me an amazing price for extremely high-quality rings, THEY WERE STEAM CLEANED. I couldn't believe how much they sparkled. Of course I had to walk out with them on. And even so, they STILL gave me for each ring, a ring box, a gift box for the ring box, and a cute gift bag complete with tissue! I've sold a few items here at an amazingly good price, but nothing beats this great customer experience. I will absolutely be back. THANK YOU, LUIS AND CESAR! read more

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Place is legit!! Got help by Luis. He was super helpful made a fair deal and gave me the run down on how everything works. When you go there ask for luis he'll get you right read more

I walk in today into to gems n loans and Marisol gave great feedback and customer service I really like how she handles herself

This review for Marisol at gems n loans in escondido.. She's very courteous helpful and answered all my questions. Great employee recommend her for management .... Alicia Garcia 5625139281 read more

I have been a customer of Gems N Loans for many years now. I have spent a substantial amount of money there and always been very happy with my experences. A few weeks ago I brought in a gold bangle for a repair quote. I was told they could fix the break in my bangle and quoted me a price of $80.00. I went for it. I picked up the piece ,it looked good but within 24hrs it had broke again. I brought it back to Gems N loan fixed it again and after pick up it broke again. When I spoke to the store manager he informed me that the piece was un repairable. That I should just melt it down. All in a text message. I expressed that would have appreciated knowing this opinion at the time of the quote. I got zero feedback from him in his text comunication. So I called to and left a message for him and again no call back. Which screams we don't care that about your bussiness. The place appears to be under new management. Totally new look with a terrible customer service model. I will not be returning there and do not recomend. read more

Gems N' Loans - Escondido - Bracelet after two ill attempts to repair. worst that that when I brought it in. - Pawn Shops Near Me - Escondido, California

Want to give a huge shout out to Luis, he definitely went the extra mile ! I went in one day looking for a gold bracelet, liked the bracelet but didn't find the fitment I wanted. Fast forward a few months later he remembered and reached out about a gold piece he received and asked if I was interested, sure enough it was what I've been looking for! Thank you Luis! Ya'll are really the best! read more

I want to give a shout out to Gem's N' Loans of Escondido. And a special thank to Dj!! Best customer service. Dj always greeds you when you come inside the store, with a big smile on his face. always willing to help you out. They always have good deals. read more

Gems and loans was great Mitch was the best definitely will be back. Recommend to all family and friends

She was super sweet gave me a great deal I sold some jewelry and they helped me out marisol meza helped me out at a great speed great with communication read more

Stop by for the first time today and was amazed at the selection of Jewelry. Deborah Berg helped me out answering all my questions and finding something that was amazing. I appreciate her fantastic customer service and knowledge. Thank you so much and keep up the great customer service. read more

I have been  going to  Gems N' Loans for Years and I have bought a lot of jewelries from them, they offer a wide range of items, including antiques, jewelries and unique items. ALAN the manager has ALWAYS  taken great care of me, he's reliable,humble, understanding and caring. He ensures that his customers are well taken cared of and that they receive their moneys worth, which is challenging considering the current economic climate. Alan and Debbie were caring and honest. Excellent customer service! Keep it up! read more

I recommend going here for any loans or jewelry Alan and Melissa are super personable and kind I went in to fix my mobile account and got some jewelry and a bag thank you so much for helping me I greatly appreciate it! read more

Gems N' Loans - Escondido - Pawn Shops Near Me - Escondido, California

Love the selection they have and all the beautiful treasures. I can't wait to go back and they are super friendly and give a fair price.

I attended their December to Remember event and it was a great experience! They had so many items available. All the workers were so nice and welcoming. I got helped by Michael and he was incredibly kind, patient, and helpful. Will definitely come back! read more

I was going to buy my Christmas gifts here today but man I miss the old staffs. The new staffs are not very friendly, not nice no customer service at all. Of course I'll bargain. It's a pawnshop! I shopped her a lot before. I bought a lot of jewelries because their previous staffs knows how to interact and respect their customers. I just don't think I'll be coming back... It's such a shame that they lost sales just because they don't know how to treat their customers good. read more

Deborah helped find the right jewelry for me, at a great price. She was very patient & professional. Thanks !

luis was very professional and knowledgeable. he helped my mom and i this afternoon and gave us a great price for our rings. very fast service. would recommend to everyone i know read more

I went in to get a loan I dealt with Alan he gave me exactly what I was asking for and I have plenty of time to pay it off. I recommend this place definitely to get loans. I also recommend this place to buy jewelry and gold &silver coins, and bar.. read more

Pretty cool shop. They always have something interesting there to look at and their prices are too notch. I've been dealing with Fermin for years now. Everyone is pretty cool but Fermin has kept it solid ever since I went in for my first pawn. Ice also purchase many things from Fermin. Guitars, jewelry, watches, DVDs, random tools I didn't need but now am glad I have. I went in last week because I heard he was in esco now. I drove from oside to esco just to deal with Fermin And check out the deals in his new store. Definitely worth the drive. Came out with some pretty cool DVDs and now I have my eye on a couple sweet guitars and maybe watch. Definitely recommend Fermin to anyone. He's easy to work with, comfortable, knowledgeable, and loves to talk about cars! What's not to like?! Check them out! read more

The best place to buy stuff like bags, gold and etc,they have good prices and are very helpful, I always come here for gold. And ask for Samantha read more

I recently made some purchases at this shop. From the moment I walked in I was treated so well. Fermin took great care of me and we arranged to setup an appointment for the following Monday for me to sit and look at some jewelry. He was professional, followed up with our appointment and was a pleasure to do business with. He spent over 3 hours with me while I looked at the pieces without pressuring me to buy anything. Thank you for the assistance Fermin and I look forward to doing business with you again in the future! read more

I spent over $5k in jewelries. Returned one watch for repair as they promised. Apparently customer service does not continue with Diana when service is free! Take care of your customers if you want to keep getting business with them! I will never buy from this shop again. I am very disappointed! Although, the President, Rick and Fermin are the only person you should deal with if you really want to get something from here. Other than that I won't recommend this place at all. Very bad customer service! read more

My mom is addicted to this shop. Every time we walk in we are kindly greeted and helped if we have any questions. Lots of stuff are very discounted so there is no worry when we need to peek into stuff and check it out before we buy. Definitely recommend this shop to everyone. Just stop in and you don't know what you will find but I'm sure it will be great. read more

Great customer service, staff is super friendly and manager was very helpful. The manager, Jersey didn't hesitate to help me with all my questions. I will definitely recommend this pawn shop to all my of my friends. read more

Great Experience. I needed a pretty casual ring to wear on my right hand. Karen showed me the collection for women. She had two that fit perfectly and I chose a single sapphire emerald cut set high in white gold. Perfect! This store beats the prices in the big mall stores. read more

change your manager in gems n loans oceanside hes not good shamed on him why did the management rehired him hs so rude and lazy

Response to company: not true. Owner said "if anything is/was wrong with it, bring it back and I'll fix it". He neglected to say "for another $25." For pete's sake, I fixed it myself for free. read more

Such nice people working here. They answered all our questions and took care of our needs!! I'll be back in when it's time to resize or upgrade my wedding rings!! Thank you all!! Especially Herman (Fermin?) and Derek!!! read more

The only positive on this place is they are open sundays. I have a 2ct. Ring on loan here. They gave me $500 less to begin with than another shop in town had less than a year ago. But I accepted the amount as I needed the money. Stopped in there one day in dire straights, stuck in Escondido without gas. I asked for a $50 increase on the existing loan and not only did they say no, the jeweler has the balls to tell me he would down grade the original appraisal on the ring when he's the one who did the original appraisal. So I sat in the parking lot crying b cause I had no gas and another customer came out and gave me a $20 bill for gas. God bless her soul! I made it home and I will pay my loan off with these yo-yos this week and not return to them. They pay way less than their competitors and the resale prices are way too high. Boo read more

So love this place. Teo was so nice and very helpful. Bought diamond earrings for more then half of retail. Linda was so much fun.

As always Gems N' Loans provides award winning service and always goes the extra mile to make the transaction work. They really treat you with care and consideration. Thing is this wasn't a one time thing they are always this way when I have come in. That's why I have been a customer for the past 8 years with them. If you need assistance I recommend you go to the best and don't waste your time with the others. You won't be disappointed. read more

stole my diamond! so it's a year later, the ring i bought here turns out to have a cubic zirconia in it! the jeweler that i reviewed earlier that had this crap attitude about everything switched it! this business deserves to be shut down! no self respecting person let alone business would ever let someone like this work in their place! i came in here paid good money! helped put food on their table by coming here! i didn't need to get the shit here, i just found exactly what i wanted and ended up buying it! i just can't believe when you buy something, helping their business and them, they just act like disgusting horrible ugly people they are ugly, inside and out! you deserve nothing! you should be put out of business and live on the streets! we are you customers and this is how you treat us?!? **** that! read more

This place is horrible!!!! I seriously do not know how they stay in business. They are all rude and VERY unprofessional, they lie and take your money and switch out your jewels in your items pawned. STAY CLEAR from this place!!! If you don t heed my warning, when a bad experience happens to you or someone you know, just remember you were warned!!! Also just to be clear I WAS a client before they screwed me and not this stupid competitor mess they are using as an excuse for their negative ratings, which I believe are in fact from real customers writing these, they just want to deter everyone from the truth. Being GIA certified doesn t mean sh** if your not providing good experiences to the public and clientele!!!! read more

The personnel at this shop are so kind, especially margarita. They help you right away and are so generous. Very helpful and super courteous. Every time I come in they treat me so great! Will always recommend this shop to friends and family. I'm a frequent customer read more

As my first time going to a pawn shop, I am very pleased at the excellent customer service and choices that they had to offer. I had a wonderful experience with Margarita, who was friendly and eager to help. Unlike other shops, I did not feel the pressure of purchasing , it was incredibly professional and I was able to find what I was looking for with no hassle. I definitely recommend this shop and will be coming back for any future jewelry needs! read more

Love this place! Sam and Karen are awesome and I always feel like I'm walking into a family's home! Great merchandise too!!!

This management sucks. The jeweler buys items for not what they are worth and then resells for way over the value. He is not willing to work with the consumer. This is the most unprofessional management I have ever worked with. Stay clear of this place it is nasty. read more

My favorite pawn shop! Best deals, best value! Karen and Gustavo always go the extra mile for us customers..THEY HAVE THE BEST CUSTOMER SERVICE in SAN DIEGO COUNTY! You guys rock! read more

Not sure why they are getting bad review ? Karen is amazing Otto has always created me with a hug like family. I have purchased jewelry and sold with them since they opened . I have also gone to the Vista and Temecula locations. I will be a customer for life , no more retail for this girl! read more