I bought a KitchenAid mixer from this place, I will admit that at the beginning I was a little…read moreskeptical about the price but it was local so I decided to check it out. The place is very welcoming, the staff is very helpful and I couldn't believe the pricing on the items. I bought the KitchenAid mixer that I was looking for for a price that was described and agreed on, the product was new in the box and excellent unbeatable conditions, overall the visit was delightful and I totally recommend visiting the location they have so many good items on the shelves. Ahmad was super helpful, I will definitely visit again.

Samara's Pawn, it's owner and staff are honest and fair people. Just talk to them courteously and…read morewith common sense and they'll work with you.

I never imagined I'd be writing a review like this about my engagement ring, but after years of…read morefrustration, I feel other customers deserve to know what my experience has been. My engagement ring has now been repaired four separate times because the same stone continues to fall out. After the most recent repair, the stone stayed in place for only two weeks before falling out again. At this point, it's obvious that the underlying problem isn't being fixed. The employees at the Schaumburg location have always been kind, courteous, and have genuinely tried to help. Unfortunately, they're limited because warranty decisions are handled by a third party. The Vernon Hills location, on the other hand, has been incredibly disappointing. Most of my questions were met with, "I don't know," and I left feeling like no one was interested in finding a real solution. What was especially discouraging was having the manager tell me that this particular stone is simply going to continue falling out forever. I couldn't believe that the proposed solution to an engagement ring was to accept that it will repeatedly fail instead of permanently fixing the underlying issue. I was told my ring is a Verragio design and that it's "delicate." I was also told that Rodgers & Holland no longer carries Verragio. If a setting is known to be delicate enough to require repeated repairs, customers deserve a permanent solution--not the same repair over and over again. An engagement ring should last a lifetime, not require constant trips back to the jeweler. I was told the warranty will continue covering repairs until the total repair cost reaches the value of the ring. When I asked how close I was to that limit, no one could give me an answer. How am I supposed to make informed decisions when the company can't tell me where I stand? I was repeatedly encouraged to attend one of the "Restyle" events, but the buyback program felt misleading. While they'll offer credit toward a new purchase, you're expected to spend roughly double the value to qualify. Why would I invest even more money with a company that hasn't been able to properly repair the ring I already purchased? At this point, I've completely lost confidence that this ring will ever be repaired correctly. In my opinion, it needs to be sent back to Verragio for a true factory repair or replaced entirely. Resetting the same stone again and again is not a solution. What makes this even more frustrating is that every time I pick up my ring, I'm told it meets "factory standards." Yet I can clearly see that replacement stones don't always match the originals. Some have appeared smaller or noticeably warmer in color. They may look fine under the jewelry store lights, but once I get home, the differences are obvious. An engagement ring is one of the most sentimental and expensive purchases most people will ever make. Instead of enjoying mine, I've spent years worrying about when the next stone will fall out. After years of repairs, countless trips to the store, and hearing "I don't know" more times than I can count, I've completely lost faith in Rodgers & Holland. A company selling luxury jewelry shouldn't normalize a ring that repeatedly loses stones or tell customers that's simply something they'll have to live with. Save yourself the frustration, the wasted time, and the disappointment. There are jewelers who actually stand behind the quality of what they sell. Rodgers & Holland has proven to me that it is not one of them.

had a very disappointing experience at Roger's & Hollands in Vernon Hills. I came in with my…read moreboyfriend's mother to look at engagement rings, which should have been an exciting and special moment. When I told the sales associate that I was looking for engagement rings for myself, she simply pointed to a section and said they were "over there." That section turned out to be entirely lab-grown diamonds. When I politely asked if they had any natural diamond rings to view, her attitude immediately changed. She responded in a dismissive tone saying you "get more for your money with lab-grown diamonds." I explained that I understood but still had a personal preference for a natural diamond. Instead of being helpful, she seemed irritated and said they could only show us the ring setting and then the diamond separately. We agreed to see them. My boyfriend's mother, who is elderly and speaks English as a second language, was trying her best to understand whether the diamonds were "real" or "fake." Rather than responding with patience or kindness, the associate became visibly annoyed and spoke to her in a condescending tone, saying, "This is a real diamond, it's just made differently than a natural diamond." The way she spoke to my boyfriend's mother was completely unacceptable. Jewelry shopping--especially for engagement rings--should feel welcoming and respectful, not uncomfortable or belittling. Between the dismissive attitude and lack of professionalism, we quickly realized this store did not value our business and chose to leave. I would not recommend this location if you're looking for respectful customer service or guidance during such an important purchase.

Not a bad selection for a kiosk in the middle of a mall…read more I was looking around for at least 10 minutes before the associate even realized I was there. In her defense, she was stocking or doing inventory of some sort. They also offer a replacement plan on the jewelry which I normally pass on but this is immediate replacement for broken jewelry. The only catch to that is that it's only good for a year.

Just got my ear pierced here a week ago . The worker was…read morevery friendly and helped me pick out a good earring and pierced me ear with no pain or problem.

Great place with great deals , return customer. Staff is very friendly. Shout out to Bri ! Totally…read morefun experience , knowledgeable people ready to talk and if necessary negotiate to company standards and policies which is great as a customer. All around nice people display cases are set up in a cosmetically pleasing way with nice lighting

Accused me of having stolen goods, refused to lookup my EZPawn account in which I've been using…read moretheir services for years now, with a 100% pickup rate, horrible experience, do not use this pawn shop, and as a very valuable customer to EZ Pawn, I will be calling corporate and filing a complaint. Oh yeah, and the lazy employee who accused me of having a stolen tool was sitting playing a Nintendo switch instead of actually working or doing their job, horrible horrible experience.

My fridge died. Super frustrating. I have to throw a bunch of food away AND now I get to spend a…read moresmall fortune on a new one. My wife found a unit she liked online that fits our kitchen (Our current fridge is really small, only 18cu ft). Grand had one open box for a pretty significant discount and a little cosmetic damage, so I called. Mind you, I live in Oswego. Gerardo answered and NOT ONLY did he tell me that he would deliver it to me, but he knew that there was another just like it (open box with discount) in Crystal Lake. Went out of his way, called them, sent me pics, and processed my order. It's getting delivered in 2 days and I'm elated. I don't think I've ever felt excited about spending more than a grand before, but this was a good experience.

Friendly, no nonsense and great service. Great Labor Day price. Delivery and setup went perfectly…read more Highly recommend.

strongly advise against visiting this location. I recently tried to make a simple return on behalf…read moreof my grandmother (with full proof of purchase and her approval), and it turned into a nightmare. The employees were dismissive and completely unhelpful. Because I originally used a prepaid card that I no longer have, they refused to issue a refund to my personal credit card. Apparently, their policy demands the original form of payment, but the way they enforce it is beyond rigid and frankly vague. The manager was rude both times I tried to resolve this, and I've never encountered such inflexibility at any other store. It's just a return! These policies are getting ridiculous and the customer service here is truly disappointing.

First, let me tell you about the door greeter/customer counter, Paula! She was the sweetest,…read morekindest, and totally had us smiling the whole time we waited to get in. Pleasant and personable. Genuine small talk that made the time go by. Once we were in, we found 3 of the same style that we loved and couldn't decide on the color. We went over and asked her for her opinion. She was AMAZING!! Helpful, gave her reasonings and really helped narrow it down to 2 colors....so we purchased both! She is such a sweet person, knows styles, trends and seasons on what colors would go best for each and what occasions. Never had that kind of personable and totally impromptu service. Paula made the visit and purchase a 10/10. Please give her the recognition she absolutely deserves!

False advertising paid $350 1998…read morenever worn in box with sales receipt offer $200 tv add states more than you paid for it.. gold at high price now

I drove to Burlington .. I had a mans ring purchased many years ago for $350…read more. I was offered $200. the same ring was in the case .. on line it is worth over 1k ridiculous advertising

Stopped in looking for a dress for a wedding. I tried on a few, but I didn't find one that I…read moreparticularly liked. I will say they had many to choose from. The store was clean and well stocked. I did not speak to any of the staff.

I really enjoy shopping at this Kohl's store. Whenever I am in town, I try to swing by before…read moreheading back to Chicago. I always find easy parking. The lot is always clean. During the winter it is always plowed so the snow and ice are not a deterrent. Sometimes lately brick and mortar stores look a little bare. They never seem to be fully stocked. This Kohl's location has every department full of great looking items. Everything is displayed nicely and is organized beautifully. This makes it so much easier to shop. Sephora has a large footprint toward the front of the store. It's big & bright and draws you in. I wanted to buy everything. I ended up getting some really nice candles on sale. They look and smell terrific. And being on sale made it even better. At check out, the young girl who assisted me was INCREDIBLE!! She was friendly and personable. She chatted and told me she wanted to make my day brighter! Thank you Kohl's management for hiring this wonderful girl. So many times customer service takes a hit but she made my experience even better than it already was.