Visited Helzberg during an event. I was greeted right away and felt welcomed. I saw that Fely was…read morebusy with two other customers but had another sales person attend to my needs. Offered really great advice and selection of bands. Sorry bit I forgot her name. Had two rings reset. Bands selective were a bit pricey but loved the results!! Both rings completed by the end of the day. Thank you, Fely (sales person from Helzberg) for letting me know about this event!!

As soon as I stepped in I was greeted with a warm smile and a welcome by Justin. He was a great…read morehelp in selecting a Christmas gift for my boyfriend! He showed me all the options that pertained to what I had in mind, and helped me choose the best deal and even provided a discount. It was such a fun time shopping and I love the gift I chose. I will definitely be buying jewelry here again!

Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

Wonderful service and cute dog in store. I had a great time and she was very helpful and kind…read more Highly recommend.

Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.

I visited this location with family during a brief vacation. I spoke with David prior to my…read morevacation and he was delightful. Super accommodating, eager to answer any and all questions, very knowledgeable, and most importantly HE WAS SO KIND. My boyfriend and I were in the market for engagement rings and we found one we liked and this particular zales did not disappoint. The day we arrived to the location; the David was off but we were greeted and assisted by Linda. She was such a lovely person and I loved how knowledgeable she was. Our interaction couldn't of gone any smoother. I give this location a 4 because they hit all the important points for me. The only thing that sucks is there aren't any aisle markers throughout the mall to let you know where the zales is lol. Thankfully, my family is from the area and familiar with the mall. The mall needs to update the overhead aisle markers to indicate which stores are where. Thank you Linda and David! Jane.

I shopped for wedding rings all over the place. I looked online, at Tiffany, Cartier, and most of…read morethe major online jewelry retailers. One day my partner and I were looking around at Gurnee Mills and wandered into the Zales outlet. We found a pair of matched stunning unusual white gold bands with 3/4 carat each of side mounted diamonds. We hadn't seen anything like these anywhere else. Because they were at the outlet, the prices were outstanding. We purchased our bands here 4 years ago and also got the lifetime warranty for cleaning, polishing, redipping, and stone replacements. It keeps us coming in every 6 months and our rings always look like new. Service is always friendly. I love my ring from Zales! I get countless compliments on it. I'm pleased with our bands. You'll never know what you'll find, but they also carry Neil Lane and Very Wang bands. With the discounts, you'll be assured of a great price.

Went in looking for our engagement rings and were immediately assisted by Nala. She is extremely…read moreknowledgeable, patient, and made us feel like family. Cristina was a tremendous help with financing and was so sweet and reassuring. We will definitely continue shopping at Z Fine in the future.

I came into this place to find a new watch and Nahla was very helpful and friendly. I was telling…read moreher what my style is and she knew exactly what I was talking about and showed me this beautiful watch that I ended up getting because of her. One of the best customer services I've experienced at a jewelry store ! I definitely recommend this store to everyone who's finding the right jewelry for them ! Thank you so much Z Fine jewelry and nahla for helping me out !

Not a bad selection for a kiosk in the middle of a mall…read more I was looking around for at least 10 minutes before the associate even realized I was there. In her defense, she was stocking or doing inventory of some sort. They also offer a replacement plan on the jewelry which I normally pass on but this is immediate replacement for broken jewelry. The only catch to that is that it's only good for a year.

Just got my ear pierced here a week ago . The worker was…read morevery friendly and helped me pick out a good earring and pierced me ear with no pain or problem.

Grossly overcharged me. Damaged my watch and blamed it on me. Hung up on me when I called to give…read morethem the opportunity to make it right. The guy was rude, abusive, and combative. Terrible business. Horrible service. Price gouging. STAY AWAY!

Upon entering the store, I noticed two salespeople present. One was assisting a customer who was…read morekneeling down looking at some watch or something, she was not actively engaging with the salesperson. As I approached to inquire about getting a battery change for my MOVADO watch, the other salesperson abruptly yelled at me, told me not to talk to him because he was supposedly occupied with a customer, he wasn't, at that time he was standing not doing anything or saying anything to the customer looking at watches. Shocked by the rude response, I decided to exit the store. I told the rude employee he should treat customers with respect, prompting the aggressive salesperson to start yelling at me with an intimidating demeanor. Honestly I felt unsafe by the way he was yelling and his body language, Feeling unsafe, I left the store.