Parker's is the best mom/pop shop around. They have a huge selection and if you don't see…read moresomething you want, just ask! They are great at making custom jewelry too! Their pricing is better than the chain stores and you get more for the value! Katrina and Josh are super friendly and willing to help you find and/or create the piece you are looking for. Highly recommend them and would not consider going elsewhere!

I had a great experience with Parker's for a fair price. I took a stone there for Josh to customize…read moreinto an engagement ring and then we came back to purchase our wedding bands. They are an honest business, wonderful customer service before and after the sale, and an asset to the Carlisle community.

I feel compelled to leave a review regarding my experience with selling gold here. You can see my…read moreother reviews, I have been selling scrap gold for 15 years or so as a way to finance new jewelry I want to have made for myself. I had about 16 grams of scrap 22K gold I had to sell a few months ago. The gold was worth about $1100. I met with Kevin when I entered and as he was weighing my items (I also have a professional scale and weigh everything before submitting), he told me he only works in Pennyweights and would not be able to tell me the conversion to grams as he "does not know how the conversion works". I have never encountered a bench jeweler who would say that. He is extremely rude. Let's say he really doesn't know about conversions, a simple google search could correct that (which is what I did). He offered about $500. Being new to the area which is a smaller town and about to leave on vacation in a day, I accepted the offer, but later when I compared the receipt he had given me along with the weights in pennyweights, they didn't align with my measured weights once I converted the values I had written down. At this point I could not do anything, but felt a bit crappy about the whole transaction. Skip ahead to last week when I took a well measured pouch of 22k gold jewelry as a test, some of it scrap, and was again given an extremely low-ball offer. Here is some perspective: it was 19.585 Pennyweight or 30.36 grams. The baseline value of the gold at the worst rate is $1980. He offered me $915, which is about $700 less than the best offer I got from another local buyer and about $500 less than the worst offer I got from a local pawn shop. Needless to say, I did not sell my scrap gold to him. This is not someone I would want to work with in the future nor would I consider for selling any gold in the future. I would consider his lack of clarity during the buying process to be highly suspect and think this has probably been the most unpleasant experience I have ever had selling gold. I have received low-ball offers before, but at least those people have been upfront about their business model. I can't say the same here. Condensed version: Rude, unprofessional, doesn't give clear explanations, and gives the lowest prices in the area for any jewelry or gold you will want to sell. STAY AWAY!

I wish I could post no stars for this review. My mother brought my great grandmother's canary…read morediamond ring to Kevin Bear to have the band changed and resized in November. He did not give her any kind of claim ticket or documentation showing that she had dropped the ring off. When she went to pick up the ring she noticed that the sides of the ring where the new band had been inserted was VERY obvious. She took it back to Kevin and he agreed to try and fix it. Since it was a Christmas gift I didn't have a chance to look at the ring until Christmas. When I tried the ring on, I noticed right away that the center stone was loose. It was not loose when we dropped it off to have it resized and we were kind of confused why he had even altered the setting because we only wanted the bottom part of the band replaced. Upon further inspection I noticed that not only was the center diamond in danger of falling out of the ring, but the one side of the setting had also been melted. It was evident where he had soldered the new band on the ring and there were indentations on the side of the ring where he attempted to meet the original and new metals. There were also areas where the new metal had not been smoothed completely and it appeared lumpy. I feel like I could have done as good if not better job if I had attempted to fix the ring myself. I didn't want to wear the ring with the center diamond loose. We were so upset about the setting being melted since it was a family heirloom. My mother took the ring back to Kevin to see if he could adjust the price he charged since it was such shoddy work. (He also charged her an additional $50.00 for rhodium plating without even calling for her approval.) He REFUSED to do anything about the price he had charged since he said that he "had done the work." If I was a jeweler, it is not work that I would want associated with my name. He also told my mom that it was "not a problem" that the center stone was loose. We expected to receive our "repaired" ring back in wearable condition. I guess that is not the case when you are working with Kevin Bear. We took the ring to Mountz Jewelers in Carlisle and they attempted to repair the ring. When we went to pick it up, it still didn't look right and the wonderful jeweler there told us that was the best he could do trying to fix the work done by Kevin. He also told us that Kevin had used white gold when the setting of the ring was platinum and the two metals did not match at all. Mountz Jewelers ended up fixing the setting and restoring the band to its original platinum. It looks amazing and you would not even know the ring was ever worked on. We are beyond thrilled. We were so disappointed in not only Kevin's lack of professionalism, but also his lack of jewelry expertise and his awful customer service. We really wanted to give our business to a small local jewelry store and we really thought Kevin Bear fit that bill. I had previously brought watches to him to have batteries changed and did not have any problem. I would not recommend his services for anything even remotely more difficult than battery replacement as it is out of his skill set. You would be better off trying to fix your jewelry with a blowtorch at your own home. There were many tears and a lot of frustration, not to mention wasted money ($435.00 to be exact) over our experience with Kevin Bear and I cannot stress enough how much we would NEVER RECOMMEND HIM. Seriously, do not trust his motto "The Trusted Jeweler" and take your business elsewhere. I really wish we had.

This jewelry store is conveniently located and the people were so nice. They helped me with a pin…read morethat I inherited that the clasp didn't seem to work. But it was my error and not the clasp design. That was embarrassing. But the staff was so understanding and made me feel great. They offer some beautiful pieces.

I recently gave just an Average rating to Vincent and Company because I had lost the diamond they…read morehad replaced in a ring for me. After my review I was contacted by them and asked to bring my ring back in so that they could correct the situation. It turned out that though the ring had been repaired over a year ago, they replaced the diamond and polished the ring so that it looked sparkling new and charged me nothing for this. This company truly believes in standing behind its reputation and providing the best service to customers. They are as good as it gets!

Everything and all the staff! Sounds hard to believe but my friend from out of town had some…read morespecial estate jewelry needs to be looked at and I went along with her for the appointment. I didn't know what to expect from some calls she had made to other places before finding Scott & Co~ They treated her many questions with kind consideration answering them all and took the time to explain things about the pieces that we were not aware of. All the staff that we happened to see were genuinely kind to us and it wasn't that we were "rich" or looked so as we aren't and didn't it's just how they treat people. They are HONEST, fair and knowledgeable and that's what you want in a jewelry store. We will gladly be back for anything our families need in the future and we 100 % recommend them with all confidence to you!

My husband and I moved to the area not long ago. We've been looking for a jewelry store to have…read morethe same type of relationship that we had with the local jewelry store where we used to live. Scott & Co was hosting an open house gathering that gave us the chance to go in and meet the staff and see the shop. My husband collects gems and would take them to the other shop to have them set. This could result in a couple hundred dollars after the setting and service. We like when all repairs are done in house (which Scott's also does). Brock was super helpful and tried to go above to help us. The prices to have 2 items repaired was very reasonable. We were not however impressed at all with their gemologist. She was very stand offish, and unwilling to see the relationship that we were trying to build with the company as a whole. The other store we used, he could go in and the gemologist was willing to look at the stone(s) and quickly check them to advise if they were worth putting into a setting or not. She was able to give a ballpark on value before setting. Nothing was in writing or official but it gave us data needed to proceed or not. This relationship gave the store the business of setting our stones and then if needed, we'd pay for the official appraisal. This relationship lasted over 10+ years. What really was irritating was the receipt stated $45 for the appraisal, mapping, etc. this gemologist said that the price didn't include the appraisal because that's $100. The $45 only included mapping. First, it seems they need to amend their invoices to properly show the service because when I see appraisal, mapping the comma indicates it's both. He tried to explain the relationship we had with this other jewelry store and she wanted no part of it. They have the right to conduct business how they want. I get that, but she came across as "I won't do this" or "I won't do that". She never consulted with a manager or the owner to see if this could be something as a company they would do. I'm not so much faulting the decision as much as how snooty she was about it.

Very friendly. Huge selection. If you can't find it there, or a similar item, you won't find it…read moreanywhere.

Lovely small town hidden gem. Proprietor was sweet, caring, and helpful. Wonderful lady! Shop…read moreOffers a large variety of items and lovely item made by locals to inspire.

The Kay at Park City Mall in Lancaster is Exceptional. The young ladies that helped me were…read morefriendly and knowledgeable about the jewelry. I had stopped in for a cleaning and to ask some questions about one of my older rings. While I was being assisted the Store Manager stepped over to say hello and make sure I was being properly cared for. The impression that I got was one of peaceful teamwork. The pricing I was given for repair services was reasonable and I decided to go ahead with letting them update my ring. About a week later when I was picking it up, several days sooner than quoted, the service was again friendly. My ring was even better than I envisioned. I will take any future jewelry business I have to this Kay. They went above and beyond.

Came in to look at necklaces and have a ring cleaned and inspected. Customer service was great…read morequick and friendly. I will definitely use this as my jeweler of choice when I'm in the area.

The handful of times my father and I have been to this establishment we have been overcharged or…read moregiven the wrong product after we had given the exact specifications of what was needed. Example: a few weeks ago we went to purchase a 6v lightbulb and were told it was $18. Today we went to purchase the same bulb, expecting to pay the outrageous price we had previously, but today it was only $7!! That's a pretty big difference. When my father told the male employee of our previous visit and pricing, we were taken aback when the man openly expressed his annoyance. He talked AT us as if we were lying. I wish I would've gotten this employee's name because he needs a SERIOUS attitude adjustment, one I'm sure his higher-up would love to give him!

Batteries Plus in Shrewsbury Pa staff were very helpful and knowledgeable about the reasons I…read morevisited the store. I plan on returning soon.

Excellent selection of all the leather a biker could ever need. Much of it custom made by the…read moreowner Dave. Nothing like have simple repairs made while you wait. Got a bunch of patches put on my vest today while I waited for $5 a piece. Good customer service and a neat little shop.