We moved from Colorado and needed to find a Helzberg to get our rings cleaned. When we walked in…read morethere was no kind greeting just annoyed looks. We asked to have our rings cleaned and the women said "that's all your doing here" I said yes we have to get them cleaned every few months like the warranty says. She grabbed them and huffed away. Took about 20 minutes & she just came back and plopped them in my hand. Such a horrible experience!!!

Ivey went above and beyond to help my husband and I find the perfect ring. My husband came in and…read morepurchased a ring A few days before. He said that she was very helpful. I loved the ring he chose. We went back yesterday to have the ring sized. It was a beautiful ring, but my husband said if I saw one that I liked better, I could exchange it. There we're so many beautiful rings to choose, but Ivey's patients made the decision so much easier. She helped me find the perfect one for me. And best of all, it was my size. Thank you so much Ivey for giving us that WORLD CLASS CUSTOMER SERVICE!

I messaged store via Instagram about an item, was quoted a price on it, a diamond bracelet. The rep…read morethen requested a call, at which point he claimed the item he quoted me on is different and at their warehouse and or unavailable, which appears to be a bait and switch scam. The bracelet showed on their Instagram is a different price than quoted, which I was hesitant about after bait and switch attempt, after signing finance contract, found a better price elsewhere, store rep, Zack, would not cancel contract with American First Finance,, had to call them directly. Further, it appears store used finance service incorrectly, used it as a deposit, not for paid in full. Watch out for this place 1

Total RIP OFF! I ordered a pair of custom made earrings. They were supposed to be silver covered…read morein gold. What a rip off of $550. The earrings that I gave them to design it off of is not real and looks way better than the CRAP that they gave me. I am sooo angry and disappointed. Will never shop there again. DO NOT WASTE YOUR TIME OR MONEY ON THEIR CRAPPY JEWELRY!!!!!!!!!!!!!!!!!

The service was amazing! kindness, knowledge of all products available on the spot! You walk in its…read morea beautiful boutique! You can see all colors of the rainbow throughout the store, making you want look and touch everything lol! Great easy listening music playing, (songs to sing along with) lol! Low prices on everything like perfume, scented oils, and cologne, I bought a Gucci handbag in awesome condition for $89, Coach sunglasses for $20, she had rack of shirts, blouses, and dresses, everything on that rack was $7 each amazing! Also a wonderful selection of men's ware, shirts, shoes, pants, hats, big man too! A great value. I loved it!!!

This place is a hidden gem. The loveliness I saw and felt when walking in was just wow. I was…read morepleasantly surprised by what items they had. The selection was more than I anticipated for such a small shop. My wife and I both found something we liked. I got a Jersey and she got 2 dresses and a coat. We even found a necklace for my daughter who's getting married soon. There were also scented oils, cologne, and perfume available too. It's like they had a little bit of everything.

Superior workmanship and extensive collection of fine watches for men. I only let Sabri Guven…read moreservice my watches. Family owned and operated and dedicated to superior customer service.

We had excellent customer service! We highly recommend this store. Took my watch in for a new…read morebattery and the staff was very helpful and friendly.

HORRIBLE CUSTOMER SERVICE!…read more I never write reviews, so this is a first. I was shopping on their website and saw that a watch I liked appeared to be in stock here. It would take me an hour to go pick up, so I wanted to confirm that they would definitely have it, so I called. After about 2 minutes of ringing, a lady picked up the phone and kept saying "HELLO?" very loudly, talking over me every time I started my sentence, not even letting me speak. She seemed already frustrated at me, before I had even gotten a word in. I waited for her to stop then asked if she could hear me and she said yes, so I proceeded. At this point I was making sure to speak very slowly and clearly, with the best enunciation. I asked if she could check to see if a specific watch was in stock there - she just kept saying she couldn't understand me, getting frustrated at me. I told her the name of the watch as listed on the website, and I slightly mispronounced the first word. She interrupted to shout at me that I pronounced it wrong, so I apologized. I had to repeat the last part of the name (the number at the end) about 10 times before she told me that she couldn't even use that to help her find it. She started telling me that she needed the "SKU number! SKU number! SKU number!". I asked where to see that on the website, and she continued to be unhelpful and rude. I asked if it was the Item # and she got frustrated at me and said no. She kept telling me to give her the "SKU number!". I was frantically looking everywhere on the website page to find it for her, but all I could find was the Item #, so I told her this, but she continued to argue with me that she needed the "SKU number! Not the Item #!". Finally she let me say the Item # (turns out it was the SKU number after all), and I read it out veryyyyy slowwwwly and clearly, yet she managed to read it back to me wrong TWICE. So I had to repeat myself 3 times before she could get it right. She told me she could go look for it, and asked for my phone number to call me back. Of course this took multiple tries as well. She hung up abruptly, never having given me her name at any point. One of the most frustrating phone calls I think I've ever been on. UPDATE: I called the Pleasant Hill location. The phone was picked up immediately by a cheerful lady who seemed sharp and spoke with perfect clarity. She gave me her name - Idetha. She was kind, helpful, and quick to answer my questions. She understood everything I said or asked immediately. I never had to repeat myself. She told me the Item # on their website WAS THE SKU NUMBER. She found the watch within a few seconds while we were on the phone and told me she had already set it aside for me. She said I could come in at any point today to pick it up and that she would help me and would adjust my watch quickly and for free right when I came in. I ended this phone call in a much better mood. Safe to say I will be going to their Pleasant Hill location instead. TURNER HILL, TAKE NOTES!

Service From Jennifer, Jarel and iesha , was awesome. Everybody was so sweet and helpful. I really…read moreenjoyed my experience . The selection was great and so was the value .

I love this store I have bought so much here when Johnny was there the manager Kwan is very pushy…read moreand put a time on my shopping very discriminatory.

DO NOT SHOP HERE!! They sell fake jewelry. Bought silver necklace, that they GUARANTEED was…read moretarnished in 3 days. Over $100!!!!!