Bought a Citizen watch from them. Failed within warranty period. Citizen sucks at warranty service.. 4 months to date. Kay jewelers has done nothing to help. read more

Stay far far away from this horror show of a company. It's not even just one location. Look them up. They lose rings all the time. I use the works lose lightly. So many others like me had ring work done and were told it would be ready by a certain day and you have to keep hounding them. I waited MONTHS and finally got tired of waiting only to find that my ring was never even ordered!!!! Now tell me HOW is that possible when I PAID for it. Run!!! Buyer beware and do your research on them!!!!!! read more

Rudest woman inspected and 'cleaned' my ring today. She clearly did not clean it and was irritated that I asked her to.

DECEPTIVE PRICING at Kay Jewelers in Salem, NH. We purchased a Levian pendant that was priced at $2,100. The Manager on duty told the Salesperson that he could only go down to $1,890. The next day, my wife saw the same item on Kay's Website for $1,599. The pendant went back to Kay Jewelers and we won't be participating in their game of chance, any more. The store cannot match their own company's prices? ZERO Stars, if possible. read more

I started to come here because my homeslices at JB decided to get out da BIZNACH. (Chris, my man, where did u go?!). So I came here for my 6 month inspections cause they are the sister store and will accept the warranties from any JB store. It was OK. Sandy from JB works here and I really only like to deal with her because she seems like the only one who can actually get the paperwork right. I religiously come every 6 months so my warranty does not get void and there is always a problem with at least one of the items not being tracked correctly in the next visit. It's very annoying. So, I highly recommended that you seek her out for this particular service. Anyway, Kay is affordable enough and you can get a credit card to there for larger purchases. They're not the best quality, but a good value I'd say. read more

Sadly, today I write this review that I had put off waiting for an answer from them. I got my answer yesterday that, no, Kay would not make good on our transaction and replace a chipped diamond. About 6 weeks ago I noticed something different about my engagement ring when I cleaned it. My husband looked at it and also thought something wasn't right. He reminded me that we had a guarantee and I got out the paperwork. My heart sank when I read the fine print that in order to have the guarantee honored you must have brought the ring in every 6 months to have some kind of documented check. We paid nearly $7,000 for this ring 2 years and 7 months ago it was a treasured gift from my husband celebrating 25 years of marriage. When we were first married, we couldn't afford a ring such as this. I was so thrilled and excited that day and if they told me of this guarantee, I sure do not recall it. I am the type who takes good car of things so if I am told to come in, I do it. I take care of my home, car and various things and make sure I honor whatever it is I purchase. I called them and they had me contact customer service in Ohio who told me to bring in the ring. There were disputes as to weather it was cracked or not. They sent it to Leo, who cut the ring originally in NYC. They called me yesterday and said it does in fact have a chip on the stone. BUT, they would not honor their guarantee as I did not bring the ring in to have it checked. I told them they never told me and if they had, I would have brought the ring in regularly. I contend that even though I had brought the ring in, that wouldn't have prevented the stone from chipping. I could see if I lost the stone and had never had the ring in there to be checked that they would have a valid point as no one checked the prongs. I was not aware of their policy and I even have brought my ring in to get it clean/checked several times but no one asked me if I needed documentation each time it was checked. Wouldn't you think if they have a policy that if I show up there to get the ring cleaned and "checked" they would ask me if I needed documentation? I even had it cleaned/checked at a different location (Tilton Factory Outlets) while on vacation in that area twice and they didn't ask me if I needed documentation either, even though I said we purchased it there. I feel very let down and I feel the policy is in the very fine print and one of the ways they get away with not replacing or repairing a ring is to skip mention of the guarantee check up policy when you buy a ring. I was excited about my new ring, I got home and put all my ring receipts in a safe place and went on with my life. I really feel cheated and my beautiful stone is chipped. Considering the mark up they probably have and the bad reputation this transaction will give to them, as I plan to report this poor policy (already on my Facebook page) and have filed a BBB complaint against them, wouldn't it be cheaper to be a reputable company? Is there honor and integrity anymore? Does anyone stand behind what they sell? At any rate, I hope they respond to my BBB complaint and perhaps I will then update this review or remove it. Right not, it's buyer beware as far as I am concerned. I feel so let down. Is this ring now worthless? Will the stone break apart due to the chip in it? I have no assurances and I feel like I don't even want to look at it right now as all of this has taken the joy of ownership away. I cannot tell you the number of times per day I would gaze at that ring and note it's sparkle, now that sparkle is forever tarnished. I do want to make mention that their manager, Gary, is a nice man. His hands seem to be tied as far as corporate policy goes. He has been kind and understanding to me, but he still cannot help me. I think he feels badly for me, but he is unable to do a single thing. Too bad someone like him is not in charge of their corporate customer service as I think he would be able to judge the crackpots from the good customers. I have two kids of marriageable age, I might have proudly told my kids to shop there for an engagement ring, now I'll tell them to never go near the place. How many others will I tell? Aren't happy customers worth taking a risk on once in awhile? I'm not a liar, and if I say I truly didn't know about their 6 month policy thing, why not give me the benefit of a doubt? read more

I called Kay Jewelers to get more information about their diamond setting event. I chatted with the man on the phone about the upcoming date. I was told that my stone was most likely a fake. How can you determine that from a phone call and zero information? Very, very unprofessional and that was just over the phone. read more

My wedding band was purchased here . They ordered the wrong size, my first clue that the Salem location is horrible. After a recent inspection, a diamond came out of my ring. Despite the fact that I have my ring inspected every six months and they provided documents stating that the ring and labor is guaranteed, the arrogant manager (light in the loafers male with a beard) charged me to have the diamond reset. Don't go to this hick mall and deal with this mostly incompetent staff. read more

Bought a $800 Bulova watch @ Kay Salem NH after three years brought in for a battery $70 was told they would send it to manufacture which they did not. After a few weeks the second hand fell off brought back they told me now it would be $300 to repair. Being a few months out of warranty told me to go pound sand. BRING YOUR Business elsewhere. THEY DON'T CARE about their customers only the sale.. read more

BUYERS BEWARE. I bought my Fiancé engagement ring there and it was by far worst experience in the world. They have no customer service skills and don't even bother calling corporate because there just as bad all they can do is say sorry for your bad experience. I had to order a ring for the sizing and they tried telling me it was going to take 2 months to get it and when I threatened to return everything they had the ring in two days. I would call to check if it came in and they wouldn't pick up the phone or they would tell me there to busy and will call me back and never would. When the ring finally came in it was still to big because the manager sized her finger wrong. So had to send it out for another two weeks. Kay Jewelers ruined this whole experience for me and I will never go back to them. I wish I can give them negative stars that's how much they suck. Don't believe the hype your better off going to a local Jeweler. read more

I would give them ZERO stars if possible! First off, thank you for taking the time to read my issues/complaints that I have about the Kay Jewelers in Salem, NH at Rockingham Mall. My fiance and I purchased my ring last october during an event hosted by a jeweler in which most of the rings were heavily discounted. On this day we also purchased insurance for my ring, which I was told that covered any damage to my ring and diamonds as long as I brought it in every 6 months for a check. In late March I brought my ring into Kay jewelers in Salem, NH with damage. I told the store manager , Jess that an unfortunate event happened with my ring and she orginally quoted me $4,500 worth of damage, because she didnt realize I had insurance on the ring and diamonds. She then told me my ring was COMPLETELY COVERED by the insurance. She told me I would have my ring back within one to two months and that she would call me when my ring was ready and that I did not have to do a thing. Two months go by and I did not hear anything so I decided to give her a call. She then tells me that my ring has been there for two to three weeks and was not fixed because the company decided it was not covered by my policy. Instead she told me it was $4,500 to be fixed. I then proceeded to demand to speak to the store manager in which she responded she was. How as a store manager do you not know what is and is not covered? I then called Kay Jewelers complaint department where the woman who answered wanted nothing to do with the conversation and advised me to call the store manager, in which my response was that I already spoke to her. This woman called the store and told me that Jess was working on a plan and sent out my ring to another jeweler to get appraised. I kept repeating that they should be covering my ring and fixing it at no charge because that is what I was told by the store manager. The woman on the phone said that Jess was going to do just that. My wedding is July 15th, this was at the end of may. So I wait for the phone call and Jess tells me that the Jeweler will fix it for $2,100 and that it will take a month to a month and a half. I called corporate again and proceeded to argue with them but it went no where. I asked to speak with a supervisor and was told none were available for an hour and they would have someone contact me. NOTHING. I called at least ten times. No returned call, just people telling me over and over to contact the store manager. Due to the timing of my wedding right around the corner I told Jess to have it fixed. I went in and signed the paper work. Finally I get a call that my ring is ready, go to pick it up and the Jess ordered it in the wrong size, imagine two weeks before my wedding AND MY RING DOES NOT FIT ON MY FINGER. They asked me if I could squeeze it on and deal with it until after the wedding. At this point I left the store fuming. My fiance convicened me to come back in the store and hear them out. They decided to tell me that the Jeweler I bought my ring from would be there on 7/6/2017, ONE WEEK TILL MY WEDDING. I gave them permission to have my ring sized. Jess gave me her word that she would have him fix it at 9am when he walked in. Today, 7/6/17 I received a phone call from kay jewelers and missed the call but I just figured that my ring was ready so I proceeded to go pick it up. I was wrong, dear old Jess was calling me to tell me the jeweler discovered MICRO-CHIP IN MY CENTER DIAMOND. So My ring was looked at and appraised for damage by three different jewelers and none of them saw this? I told her your company did this. Someone had to of chipped it along the way, there is no way it could've been looked at by that many people and no one noticed. She told me she had to tell me before it was sized and i can call cooperate and ask about what my insurance covers. She, Jess, Told me my center diamond wouldn't be covered for damage under my insurance. After my ring was sized I proceeded to pick it up. I went to pay for it, The $2,100 that Kay jewelers insists the insurance won't cover and asked to split it on two Kay Jewelers credit cards, My personal one and my joint one with my Fiance, Jess told me I couldn't split the cost on two cards. In which I responded yes you can, she then went and asked another team member and they said of course you can. She splits it and told me that I will receive an email confirming I have my ring back. How is this woman a manager? When she missed calling me and had my ring sitting there for weeks, fine I will get over it, but to tell me my ring was completely covered by my insurance I purchased through the company and then no honor that, are you kidding? Then for her to order my ring in the wrong size, and the Jewelers to "over look" a chip in my diamond, thats just the cherry on the cake. I will never buy another item from Kay Jewelers, I will never recommend the company and I will never be able to love my ring the way I did. read more

BUYER BEWARE! Stay far away from this company. I bought a ruby ring and pendant necklace set along with the extended service plan on both. Long story short, I sent both items back 4 times inside of 6 months. Each repair took a month to complete. The jewelry was repaired longer than it was in my possession. After the 4th incident on the necklace, I had enough and demanded my money back. The store manager, Teddy, is not a manager whatsoever. She lied to me saying she was not authorized to issue a refund and that I had to call corporate and gave me the number. I called right from the store (to her surprise). After over an hour on the phone, being on hold, being transferred and overall treated with the worst customer service in the world, they would not issue a refund despite my pleading over and over again. Finally I hung up and went over to the store manager, Teddy, and said you can keep the necklace, you took my money and now you can keep the product because it is of such poor quality. She got aggressive and followed me out of the store saying I had to take the necklace or she will have to call security. I said keep it, throw it out, I dont care but I don't want it and I walked out. Horrible quality, horrible customer service...stay far away, go anywhere but here. read more

If I could give negative stars I would. DO NO GO TO KAY JEWELERS. I bought my wife an engagement ring 1 year and 2 months ago and last got inspected 11 months ago. My wife's only diamond fell out of it yesterday. The salesman who sold me the extra insurance policy never mention it would be voided if you do not get it inspected every 6 months. Not only did they not cover it the manger was also very rude to me over the phone. DO NO GO THERE!!!! read more

I went into Kay Jewelers looking for a wedding band. I was showed a few things I did not like until they pulled out this enhancer. I instantly loved it until I realized my ring was too wide to fit inside the enhancer. The store ensured me this would not be an issue. They would send out my engagement ring with the enhancer so the enhancer could be properly fit to the engagement ring. They could tell I was nervous from the beginning to send my engagement ring out for two weeks, but ensured me they were a "reputable company that had many years of standing by their brand". Hardly the case!! The only work that was supposed to be done to my engagement ring was the rhodium dipping so the color matched the shinny new enhancer I was purchasing. Not only did the ring show up a day later than promised, but they had saudered all three rings together as I specifically stated I did not want done AND they completely filled down my engagement ring. It was a beautiful thick band that should NEVER have been tampered with and now it is thin and destroyed! The store did offer to send the pieces back out for a whole week extra to re-separate them and I am glad that I did not allow that over the phone because it would have completely ruined my rings seeing that they are paper thin now! It is safe to say I will NEVER be doing business with this company again. I had the rudest sales man through the entire process that treated me like I had no idea about the process and now the integrity of my once beautiful ring is destroyed and it cannot be fixed. read more

Do not use this jeweler especially if you have to send out your jewelry. I had my WEDDING RING and Engagement ring sent out. ONE prong was sharp and I needed it filed so it didn't scratch. I had a PROMISE date that was two weeks from when I brought it in... No big deal. Until I went in on my promise date and it wasn't ready until several days later. THEN when I got it back... The prongs were ALL filed down like squares. It was 100% worse then before. To the point it made scratches on my arm. I brought the ring back immediately and they compared it to another Leo ring. The person was just as surprised as I was. Rounded compared to squared ... Which meant that my diamond was more able to fall out. When I contacted corporate about it, they apologized and gave a $45 gift card... Yay thanks. I got a call back a week later saying that they have to replace the ENTIRE head of my ring!!!!!!!!!!!!!! BUT to get even better... They claim to have forgotten to do anything when it got sent out so it wasn't their fault! They are telling me that in the last three years, or in the shipment that the corners got filed down into sharp squares. RIDICULOUS! DO NOT SEND YOUR JEWELRY OUT THROUGH THIS STORE!!!! Clearly they don't even write down what they are doing so who knows what they are actually doing when you send it out. I will travel miles before having to send it out to the Salem, NH location again. They were rude and the blame game doesn't work for me. My wedding ring is still not back after many weeks. Thank god I have the $45 to make up for all the trouble. read more