Fabulous! Simultaneously luxurious and friendly and approachable!…read moreLove love going in there! Andrew is my go-to but every person and interaction has been lovely!

I have never been treated with such disrespect and shameful customer service. Went to pick up a…read moredetailed wedding band that originally did not fit. After looking at the detail on the wedding band, the detailing was completely different. The sales women say "they look so close in comparison". I'm sorry if I can notice a difference, it's your job to notice these things. Yet she has the audacity to tell me she's good at her job. Later to find out the OWNER, she usually sits at the front desk looking at her nails and all her jewelery placed the order incorrectly. When the owner originally placed the order she told us maybe 2 weeks. It took the incorrectly ordered ring 6 weeks to come in. When I had said she ordered the wrong ring and would rather look at her nails, the sales person and manager yelled at me. Yes the whole store could hear their unprofessionalism. Customer is already right regardless of who signs your paycheck. This company should be ashamed of themselves. Their customer service shows that they only care about themselves rather than taking care of what used to be loyal customers for 45 years. After that traumatic and scaring experience, I got a refund and wait straight to their competitor. ALWAYS choose Long's, much more professional and they will not yell at you.

Charly provided exceptional customer service. Regardless of my inquiries, he promptly and…read morecomprehensively answered them. It's rare to encounter such outstanding customer service these days, and Charly's response to an email I sent while he was on vacation was truly remarkable. I deeply appreciate his efforts and dedication. HIGHLY RECOMMEND

I can't recommend Emerald Jewelers highly enough! I would give six stars if I could…read more I have a ring which was given to me years ago by a very dear relative who has since passed away. In the past a prong had broken and been repaired by another jeweler, but recently the ring broke again and needed repair. I didn't want to return to the previous place so I looked far and wide for a reputable jewelry repair person. Because the ring is over 100 years old and the setting is complicated, I wasn't sure that it could be repaired. I kept it in a box and was sad that I couldn't wear it. After consulting lots of recommendations and reviews, one jeweler really stood out in terms of customer happiness: Emerald Jewelers in Salem, in Tuscan Village. I brought my ring in last week and was greeted by very kind staff who made me feel really comfortable. Charly the owner is clearly an expert at what he does: he gave his honest assessment and several repair open options and offered several price points. He also noted that the ring was a half size too small and my wedding ring was a half size too large, and ordered to size and refinish both. I went with the more extensive repair and I'm extremely happy that I did. The band was replaced and stones reset in the intricate settings which were rebuilt The rings are white gold and they were also refinished with rhodium plating. All of this took many hours of work, but my rings were ready in less than a week. I was astonished when I picked them up: they retained the same antique style and design but they looked brand new! I'm sure my ring has not looked so beautiful in 100 years. The band is much thicker and wider, and both rings fit perfectly and look amazing together now that they're the correct sizes. I can't believe this is the same ring! I noticed that the store had many beautiful items for sale as well, and that Charly took the time to really talk to every customer who came in: several seemed like repeat customers and I can certainly understand why. I highly recommend Emerald Jewelers. If you have any jewelry sitting in a box needing repair, bring it in, you'll be happy you did!

We were delighted to meet Jonathan aka Jon shortly after he bought Roy's Goldsmith. We had repairs…read moredone & bought a couple of small. pieces, then moved away. When my sister said she wanted a customized gold cuff bracelet I highly recommended Jon. She told him exactly what she wanted and he created the design exactly how she envisioned. This gold bracelet is a legacy piece, simply stunning, comfortable and bright

My husband and I went here to get my engagement ring and our wedding bands made. The shop owner,…read moreJon, was so kind, personable, and eager to create rings we would love. We told him what we were looking to do, he provided a quote, we paid a deposit, and he got started. When the rings were ready, he notified us and we went in to pay the remainder of the balance and pick up the rings. When we arrived, we were blown away with how stunning they came out! His talent shows in his work and his passion for this line of work shows in his interactions with customers. We've also purchased other jewelry from this shop, as he has many gorgeous pieces to choose from. We are so thankful Jon created such beautiful rings for such special and memorable moments in our lives.

It has always been my dream to incorporate my grandmother's rings into my wedding. The rings hold…read morenot only sentimental value but also represent the love and commitment my grandparents shared. With that in mind, I brought her engagement ring and wedding band to Hampstead Jewelers, seeking to have them resized and to explore options for replicating my grandmother's wedding band so that I could proudly wear all three rings--a complete three-ring wedding set--on my special day. When I returned to pick up the rings, I was truly blown away by the exceptional craftsmanship they displayed in replicating my grandmother's wedding band. The intricate details, from the delicate engravings to the polished finish, were executed with such precision that the replica looked almost identical to the original. This level of attention to detail far exceeded any experience I have had with other jewelers I've visited in the past. Hampstead Jewelers is a family-owned and operated business, and you can immediately feel the warmth and welcoming atmosphere as soon as you step inside. They all greet you with genuine smiles and takes the time to listen carefully to your ideas and desires. They are not just about selling jewelry; they are passionate about helping you realize your vision for the perfect ring. Whether you have a specific design in mind or need guidance in creating one, they are dedicated to making your dream ring a reality. In addition to their custom designs, they offer an impressive selection of handmade jewelry that showcases both creativity and craftsmanship. Each piece tells a story, and you can sense the care that goes into creating every item. I wholeheartedly recommend Hampstead Jewelers to anyone looking for beautiful, meaningful jewelry, especially if you want something that honors family traditions like I did.

Jewler / proprietor crafted a men's ring to accommodate my Tanzanite. Professional, talented,…read morebeautiful piece. Quite reasonable pricing.

Great discovery! Just moved into the area and it was great to find a shop where you get honest,…read morecourteous service. I'll be back.

Joey's Jewelry, talk about a hidden gem! My 84 year old friend said these are the only fair, honest…read morejewelers he trusts and I believe it. Joey and Barbara (and Emu too!) make you feel instantly at ease. You can tell they want to make people happy more than make money. They made my year so far by fixing a cherished Rolex for $36 dollars, that's right, $36! Replaced a few other watch batteries for $3 cash each installed, $4 if debit but that's only fair. My friend had me drop off a Mickey Mouse watch he inherited from his mom that is priceless to him. That cost a little more to fix but they called with an estimate before starting any repairs, very fair. I just picked it up, it's perfect and friend is thrilled he can wear it again.

I had two diamond rings custom made at Goldrush a few years back and not only was the quality…read moreoutstanding (as they have never needed any servicing other than cleaning), but they are the envy of both women and men and are constantly noticed and openly commented on. More importantly, the staff was professional in their recommendations, very classy with the delivery of their personal opinions and sharing personal experiences with gemstones and settings, and just all around trustworthy, thoughtful and kind.

My mother had my wedding band created here with family diamonds, and the jewler realized that my…read moreengagement ring was not "seated" properly and that the primary diamond in my ring was lose! I was shocked to hear it actually rattle as I held it to my ear!!! I could have lost the stone and had my heart broken if it wasn't realized in time! The seats in the diamond were promptly recut and the the ring "reseated" and I haven't had any problems with it since. I recently went in to have my rings cleaned for the first time in about 3 years and they rememberd not only the ring, but my name and my parents! This is the kind of place you want to go to for life!!!

Was busy when I went in but they resized my ring quickly, about a week, and at a decent price!…read moreThanks!

Super friendly and honest people. Came in for a repair on my jade necklace and they took care of it…read morequickly and the price was super reasonable. Thank you!

Andrew assisted me in obtaining a difficult-to-get Rolex watch. He did so within a few days,…read morechecked it out, and sent it to my home within a week. He was a delight to work with, and I highly recommend him to anyone looking for an honest and respectful jeweler.

Last year I had a positive experience with A&E on a pair of earrings for my wife. This year I…read morereturned to upgrade the stones in a 20 year old ring for our anniversary. I have to say that Andy and his staff really stepped up to make this change over a positive experience. Thank you.