Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

They have worked for me twice. Very, very well pleased. On time and super nice. I will definitely…read morebe using them in the future.

Wade is honest, reliable and been around for years. So many people use him in my neighborhood. I…read moredon't have to worry if something happens that he won't be there to answer the phone. The guy that installed my a/c 13 years ago changed names of his compant 3 times in 5 years. Installed a cheap air conditioner that I had to service EVERY year for 13 years. Finally got tired of hunting him down and used Wade. He band aided my unit (always told me I needed a new one) for 8 years at minimal cost until it finally died. He just installed my new Heat pump. He is the best.

Used Polar Bear for years. Always on time and work is great. Have an excellent preventative…read moreprogram as well.

We called Polar to move our HVAC unit in our basement so we could install a water prevention system…read morein our basement. Tim came out and took apart the HVAC system, moved it, and then moved it back same day. He made sure everything was working (both heat and A/C) after he re-installed it. Thanks!

Remember that first snowstorm of 2014???? Well, 2 hours into it our hot water heater started…read moreleaking. I had a lot of time to check out different companies and had initially decided to purchase one from Lowes. $500 and I had to install it myself...the reviews looked like it was a piece of cake. We went out to look at them and it looked cheap and flimsy. My dad insisted I call Western and they quoted me a flat rate of $1150. No thanks. But husband insisted we use them in case there was a problem with us installing it. Jay came out the next day and fiddled around and since our house is so old, there were a few installation problems. He had to use a different model because of size limitations, and while wait for his partner to bring it, totally redid the piping. He also vaccummed and cleaned the area. He installed the Ruud unit nicely and it took over 3.5 hours. I was very impressed with everything that day but the icing on the cake??? Yesterday we got a $350 rebate in the mail from Alagasco. We didn't fill out anything..they did! We will use that rebate to install a new oven now. Nice surprise!

Installed new Anerican Standard HVAC, 4 tons on par with Trane for a reasonable amount . Two guys…read moreworked in hot attic all day ! Works great. I called & said I want them back to turn on new heater in the fall. Even sent us a nice thank you note.

We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

Darius was quick, efficient, and friendly while getting my air conditioning running cold again!read more

I was contacted about a "special" costing $49.99 and I agreed to have a technician come, mainly to…read morehave the pipe connecting the outside part of the system with the inside rewrapped with insulation. 1) that wasn't done. 2) the next day, I discovered that even though the thermostat was set at 70, my house was getting really hot. Another technician came out and fixed those two things, but I lost out on earning a fee for teaching a piano lesson because my student couldn't handle the heat. 3) I discovered that the first guy had broken my hose winder when he used the hose, and I had to replace that. 4) my one request was that the company come pick up my broken hose winder which I left next to the street. I waited at least two weeks, calling multiple times to ask them to come pick the it up. Nothing. Nothing. Nothing. Today, finally, I took it upon myself to take it apart so that it could fit in my garbage bin. A lot of work for a 75-year-old to do. Needless to say, Aire Serv is off my list.

Our AC upstairs was leaking and they tried to sell my wife an AC recharge or a new AC. They knew it…read morewas due to a clogged drain and came out twice only to finally say there wasnt enough of a fall for the drainage line. It's been in operation for 15 years, so ofcourse it wasn't the angle of the drain. It was a clog in the system we ended up doing ourselves. Company will take your money bewarned

Nice job! They replaced our water heater in the upstairs part of the building. Great job!read more

Very reliable and honest!! Technician's came out and we're so polite and fixed the problem very…read morequick and efficient.

Literally cannot even begin to tell you how much i dont recommend them. First of all the man barely…read moresaid 10 words to me, second he tore up the dry wall, kicked over my cats litter box, dragged mud in the house(i would be willing to let this one go if not for all the other things it was pouring rain), tore up my yard coming and going, made nasty comments about my air filter being dirty when i'm a 19 year old on my own for the first time learning things about owning a home, and best off all charged me $300 to fix nothing and break it even more. He came to my home the first time and said the unit was frozen over and there was nothing he could really do(completely fair and understandable and he didn't charge me for this so that's appreciated). said he would get in touch with the secretary to schedule something for the next day which never happened. the next day he shows up and comes in and says it's still frozen over (it absolutely wasn't) then another person shows up and they start "working" i never saw a single tool brought into the house. over the course of about an hour they fiddled around and did a lot of standing and whispering. then they walked past me and said "here's the problem with your blower mower" and showed me a mouse. i live in the middle of the woods so you know it happens. thirty more minutes go by and he says "alright it should be working now. we did a wire repair and with the $89 service fee you're looking at about $319" never ever once in the time they were "working" on my unit did they think to stop and check in with me and tell me what was going on and give me an estimate. they did the "work" and just held out their hands for money. so i being a young female only home with another sleeping or sometimes half awake young female and a baby paid. because i've never done this before i dont know how these things are supposed to happen. i was pretty sure this wasn't it but what did i know. after paying and them leaving (drywall still pulled off the wall, litter box and litter still left a mess, and air filter taken out and sitting against my kitchen counter, no paperwork, no invoice, nothing but a "this type of stuff happens with older units and next time it does something like this i would look into getting it replaced") my air ran properly for maybe 30 minutes. and then it froze over once again. and then come to find out whatever wiring they did do was done incorrectly so now my brand new $130 thermostat that we just installed suspecting that was the problem no longer can connect to my unit and is useless. after my mother and boyfriend both spoke to them about the problems and how incorrectly this service was performed the secretary was rude and the technician was absolutely unhelpful. we were only ever given half way explanations and when asked about what cost how much all we were given was "well we even did some work we didn't charge for" . i still have no AC and i was given no explanation as to why i spent that money for seemingly absolutely nothing except a mess.

Phillip was very prompt and professional. 1 star mainly because there billing/invoice system gives…read morea random price based on the job and your not just given an hourly/service call rate up front. Example I was charged $600 for a 1.5 hour repair to a water line and on a previous service call I was charged over $400 total for a wax ring replacement on a toilet and a new supply line(which was billed at $119) and only took an hour to complete. Once again service is 2 thumbs up but pricing not so much I always leave feeling a little gouged!

The best call I've ever made was for them to come service my HVAC unit. The service tech discovered…read morebig, rusted holes in my blowing chamber that was flooding my home with carbon monoxide! I decided to get a new unit and they installed it within just a few hours. They even went the extra mile to lay down a new foundation for the unit and hooked up a fancy, new digital thermostat to boot! They cleaned up after themselves completely and were extremely courteous and knowledgeable. I can't recommend them enough.