I was charged for 3 hours of labor. I was with technician when he wasn't in his truck making phone calls for guidance a little over an hour on and off. The troubleshooting and work performed could have been done in less then 2 hours. I shouldn't have had to pay extra for an inexperienced technician. read more

Public Service Announcement: If you want to be completely screwed over by a plumber, use KB Complete. We hired them to take the hardware off of the old farmhouse sink in our house and the hardware off of the old claw foot bathtub in Cottage West to get them both refinished, and then to put the hardware back on. They took the hardware off - first sending a guy to us as the last appointment of the day (you know, so I could listen to him bitch and whine about how long it was going to take while I was making dinner). He did the sink and the easy part of the bathtub hardware and was here from 4pm to 6:30. The next morning he returned, did the bathtub, bitched some more, we had to get a supervisor to advise on how some of the parts coming off the tub had to get re-attached (or not), and it took around 1 1/2 hours. They returned two days later and hooked the bathtub back up, but not the sink. The wall-mounted sink looks beautiful, by the way, (thank you Best Refinishers) but without hardware is completely unusable. They charged our credit card $279 and $535 on 11/4 and 11/6. After I called no less than three times to find out how in the hell it could cost that much, I decided my husband should be calling them. After all, he handed the credit card over without asking what the deal was with the price. He called them too many times to count. They finally credited us back $125 when he called them to tell them I was disputing both charges with our credit card company. In fact, I was on the phone with the credit card company at that very moment. Until then, they couldn't be bothered to answer exactly how they had charged us $814 for four hours of work and a couple of parts that didn't even match the oil-rubbed bronze the rest of the bathtub had. read more

Complete scam. Was quoted $1900 to essentially fix a clogged pipe. Called a local company for a second opinion, and they were able to open and clear the drain for just a service fee. Will NEVER be calling KB Complete again and will make sure everyone with similar issues avoids them, as well. read more

A couple weeks ago, our AC unit went out in our rental house (it was almost 100 degrees). Our landlord supplied us with a couple wall AC units, while he called KB up to see about fixing it. They came out immediately to take a look, and since they could not come fix it until the next week, they provided another 2 wall units for us to use in the meantime! One of which was a big unit for our living room. They were very respectful and mindful of us while the replacement was going on, and did not leave a mess. Definitely would recommend this company! read more

I've had them out 3 times in the last few weeks to work on my furnace. Spent over $1200. It stopped working AGAIN!!! I called (Sunday) they don't have anyone to send out. It's 4 degrees. Oh well I guess I can freeze. read more

Grossly overpriced taking advantage of the consumer. I am finding this is industry standard for most plumbers here in the metro area!!

KB COmplete was great. I just needed a top to bottom toilet check! Jim arrived on time and checked out all my plumbing issues. He took the time to listen to my concerns and repair at a fair price. Would definitely call them again! read more

I never write reviews on anything non-restaurant on Yelp but it's time to. I live in San Diego but have a rental property in Overland Park. There was a water-related matter that could have been A/C-related or plumbing-related or both. Sooooooo...I took a chance on a new vendor that provides both. Glad I did! Marcus was able to find both an A/C condensation hose kinked as well as a drain problem in the basement. Combined, they were contributing to water pooling up. More importantly, he was professional, courteous, and quick. They'll get the next call. (Hey, why doesn't Marcus have a photo here? :) read more

I wanted to try something different when I was at my parent's house as the same LBA guy I felt was kind of a ripoff. I would recommend not to go this route, and instead stick with your regular air conditioning and heating guy. We called KB Complete and the people on the phone were extremely nice, and they stated that it would be $69 to come out and look at the furnace. When the technician arrived, the technician was not very friendly or very professional. After looking around for ten minutes the technician stated that the blower motor needed to be replaced and it would be almost $1000 to replace it. As we thought this was outrageously priced, we told him that we'd just pay the $69. The technician stated that it was a $69 fee to come out and then a $69 diagnostic fee. This fee felt like it was made up by the technician since there was no indication on the phone. This is when we all get upset and state that it is a scam to not be upfront with this cost. The only saving grace and the only reason I've added a star is because the supervisor decided to waive all the charges. I still think that a very clear cut system, even on the phone with a representative or even advertising it on the truck with a set price. A price that wasn't fixed was the only reason for the amount of questions. After it was all said and done, we hired another furnace guy. He replaced just the capacitor to the blower motor, which the previous technician ruled out. Funny how it costed about $600 less than what the KB Complete technician quoted us. read more

The service technician Robert O, showed up on time. He was clean, professional and courteous. I had a regular furnace check up done. I always buy the package deal where you get both the A/C and Furnace check for one price. Saves time and money! Excellent service, definitely recommend Robert O. and KB Complete! read more

We've had a terrible experience with this company. They sold us a larger more expensive AC last fall and this spring after three service visits it was determined they set it up wrong. Our AC was running day and night and we have a $300 ac bill. I wouldn't recommend this place to my worst enemy. The installers are clueless. Update - the supervisor called and sent us a refund and has made a very strong effort to correct their mistakes. I have to say I was really surprised at how helpful they we're. This time they treated us well. read more

I have used KB Complete about 4 times but after being charged $439.00 for a 15 minute job to add a small piece of copper on my pipe and screw on a bath tub faucet, I will not use them again. I was told I was charged so much because they sent a truck full of equipment with a qualified plumber. Then on top of that they charged me twice for the job. This is not how you do business and keep customers. Eventually it will catch up with you. read more

We had a new unit put in by KB 3 years ago and we stuck with them, but recently started to have doubts for using them ever again. A service fee I'm ok with but a diagnostic fee for what you know already is a little ridiculous, and then get this we had a technician come out and service our unit couple of days ago and told me everything was good but something that he call a Voltage Absorber System is gonna need replace and that they can do it for about 800 today of course we didn't get done and the next day the unit stop working. So checking around town and asking friends and family, come to find out that it was the capacitor, 30-100 dollar piece and done in 15 mins or so. I was just awed and lost all respect for this company to try and take advantage of us and rip us off during a hot hot day read more

Called 30 minutes before arrival. Quickly diagnosed the issue with pipes. Wasn't anything big, but I'm glad that it was a small fix. Especially after this winter blast! Chris was awesome, honest and a fair fee. Will do business again if I need! Excellent! read more

Had a furnace issue recently. They arrived promptly after my call, even though customer service couldn't guarantee a repairman arrival time. After arrival, I explained the problem and he glanced at the internal components of the furnace. He made a call and informed me it would be $1800 to fix the issue, consisting of a main board and fan, which are only sold as a kit. I didn't feel satisfied with the resolve and contacted another company for second opinion. They also said the same thing, just $50 cheaper. After some research and online shopping, I found the parts for $560 and replaced them myself. They were professional and I understand everyone needs to make money to run a business, but the markup on parts seems steep to me. read more

On November 20th I had KB Complete come out to give me an estimate because my shower downstairs had cold water but not hot water. There was no leaking. Also, the pop-up drain in my Home Depot vanity upstairs was leaking and was stuck in the open position. Nick came out, I told him I had looked up the drain for my fancy vanity and there were three sizes he had to take it out and measure the hole in the glass bowl to find the correct size of the drain. He did not do that. He told me it would be 1222.00 we asked for both because I told him that was all I could afford at the time. I said because I can wash my hands in the kitchen if I have to. He said, "yes for both." I said OK and it was scheduled for Dec 2nd. On December 2nd Nick came back and started working on my sink, while he waited for someone to come out to help with the shower downstairs. He told me they gave him the wrong size drain, I have to leave and come back. I said I told you to measure the bowl for the correct size when you were here the last time. Now you have to come back again? He said I will be right back; I'm still waiting on the other guy. He did make it back in about an hour and the other guy was right behind him. They went right downstairs. With a few issues, they finished up down there and got everything working. Then he came up and replaced the drain in my sink. Then he came to me and told me he was done, and took me into the bathroom, and showed me the drain. It does not pop-up, it does not even close. He said Home Depot did not have the correct kind and he will have to order me the correct kind. Then he said the price was 1515.00 I said you told us it was 1222.00 He said that was for the basement only. My son-in-law and I both said that is not what you told us when you were here. He said well I sent you an estimate with that price. I said I did not get an estimate from you. He said I emailed it to you, I said I did not get anything from you, so he sent it to me again. It did not come from KB Complete, it came from Successware21. Since this was not from KB Complete it went to my SPAM filter and never made it to my email. I paid the bill, I should not have but I did. I waited over a week and never heard back from Nick but I got an email asking me how my appointment went and I said it was not good. I was told to call, so I did and I was told by the lady that answered the phone that Nick's supervisor would call me. Rusty did call me and listened to what happened. He told me that they have their meetings on Thursday's and he would discuss this issue with Nick, the office staff about why the email came from Sucessware21, and the owner about why I was charged a different amount than what I was told. I did not hear back from him so on December 14th I called Rusty and was told Nick had done the estimate incorrectly on the IPad that's why it came from Sucessware21, he said it took him and the office staff hours to figure that out. He said Nick had ordered the correct part but that he ordered it in the wrong way not on a PO so Home Depot could not find the order. I am still waiting for the correct drain, ANY response from the owner as to why I was told one price and charged 293.00 more frankly anything from this incompetent company. read more

I made a Yelp account just so I could write this review. I will never use this company again. Originally I called due to my AC unit freezing up. My thermostat is on the top floor and the air flow isn't great up there so its always hot. Causing my AC to run constantly. I figured I probably needed more Freon or there was an obstruction in my vent restricting the air flow. After the technician showed up and I explained the situation he said my unit is probably frozen (which I already told him it was). I had started defrosting my unit roughly two hours prior to his arrival. He told me, to speed up the process, I should turn my furnace on. Which I did, I, ME. Which helped. They charged me $170 (AFTER discount) to defrost my unit which (again) I had started to do two hours prior and he did absolutely nothing to defrost it. They charged me $128 PER POUND for Freon which you can buy a 10LB tank for $180. Which means they charge SEVEN times the cost. Not including the cost to actually put the Freon in the system which is a whopping $91 (AFTER discount). They also charged $189 (AFTER discount) for a $50 can of easy seal that I NEVER saw him put in my unit. That's all the "discount" price if you purchase the yearly member plan. In summation their prices are OUTLANDISH and downright CRIMINAL. I talked to my uncle they day after who is an heating and cooler technician himself. He's had his own business for over 30 years in Sedalia, MO (Diamond W). I showed him my receipt and explained the entire situation and he would have charged $300 for EVERYTHING. I made a HUGE mistake calling this terrible company to begin with. I honestly don't know how they sleep at night knowing they are straight ROBBING people. NEVER NEVER NEVER go with KB Complete. They are criminals. read more

Clint was very kind & professional. He came out for a typical checkup & took the time to fix our messed up humidifier. I would recommend him to friends & family. Mike in Shawnee, KS read more

My technician, Andre, is a nice guy and seemingly knowledgeable. However, I can only conclude, based on the work done that KB Complete encouraged him to hurry the job. Seriously, try to upsale and then leave a job partially done? Unacceptable. We had $1200 (down from what he wanted to sell--$1600) worth of "repairs" done to no avail; heater still out. It's the middle of February, crazy cold in my house. I highly recommend that anyone looking for HVAC support to look elsewhere. Call Anthony...or anyone else. read more

Some of the worst customer service I've ever received. I was a loyal KB Complete customer (Annual Maintenance Package, New Water Heater, Replacement parts for AC/Furnace, etc.) up until this week. If you don't want to read all of the details below, here is a quick summary. KB Complete showed no enthusiasm or motivation to help us replace our AC system in a timely manner, leaving me and my family with no A/C on 95 degree days for 7 days straight (would have been 9 days or more if I didn't engage another contractor). I left multiple voicemails with supervisors and sales managers to no avail. I highly recommend you avoid doing business with this operation. Our A/C unit was old and we knew it was just a matter of time before it kicked the bucket. That day came on Friday, 6/29. We called KB Complete to come out and fix the unit on Saturday. They quickly arrived that afternoon and advised us that the unit had a small issue (Capacitor), which would cost about $200 to fix and the unit should be up and running. I had asked the question if it made sense to do this as a band-aid until we could fix the unit and the answer was yes. About 20 minutes later, the technician came back and said that the relay needed to be replaced, which would be an additional $300. It was also advised that we should renew our maintenance program ($189 Annually) to receive some discounts on the parts. So, sitting at $700 and we'll have a working A/C - the technician said we should be good to go and this would hold over until we're ready to replace the unit. Fast forward 3 days, and my wife and I come home to a house with an internal temperature of 85 degrees. I check the system and sure enough it's frozen solid, producing no cold air whatsoever. After jumping on the phone with a very nice customer service representative at KB Complete around 5:00 that evening, I was told that a supervisor would be in touch very shortly. I was optimistic. The next day around Noon, I call back as I hadn't heard anything and ask for a supervisor. I leave another voicemail. I finally get a call the next day around 4:30 PM - keep in mind this has now been 48 hours since the unit has broken. I was told at that point that they were "likely" willing to help me out and take that $500 out of the purchase price of a new unit and could probably get it done within the next few days. I was then told that I should be hearing from the Sales Manager shortly. Now being 3 days of no A/C, I call KB again... leaving a VM with the Sales Manager and finally receive a call around 1:00 in the afternoon on Friday. I was told that he would be sending a quote to my email with details of the cost of the new unit. No email. I call back on Monday morning (5 days of no AC now - average temperature of 95 degrees on those days) and get a call back saying that they sent the quote and it must not have gone through and also the earliest they could install the system would be Thursday (9 days after the original outage). So, they re-sent to a different email and I received the quote immediately. The quote I received was handwritten with no information or details on the pricing, warranties, taxes, rebates, etc. I send an email back within 15 minutes with about 8 questions. At this point, I engage a competitor which I should have done a week ago, but, because I'm a loyal customer and was hoping to reap some of the $700 in costs back from KB, I had hesitated. It's now Tuesday afternoon (7 Days in) and just now received an update from them on my questions about the quote and apologizing for the delay. Worth noting... they have agreed to refund the maintenance package charge of $189. read more

Get another estimate!!!!!! A tenant of mine paid them to replace a sump pump, not knowing she was being ripped off. KB Complete charged over 700.00 to install a cheap pump that costs a little over a 100.00. Add a few dollars for the check valve and plastic pipe, and you have maybe 150.00 at retail. This means they charge 250.00 an hour for labor! All you do is glue a piece of plastic pipe together and plug it in......part of their time was waiting for someone to bring them the cheaper pump. And on top of that they tried to get the tenant to install a much bigger and expensive one. OUCH..... When I called them they told me that was the "sheet price" for installing pump. National average for professional plumbers is less than 400.00. So warning: get another bid..... read more

Had my annual air conditioner maintenance service today. My technician, Alex, provided excellent service. He was here on time, provided the service quickly but thoroughly and was respectful of my home--always putting on booties before he entered the house. He was a pleasure to deal with. We have been customers of KB Complete for years and continue to be pleased with all of their staff. read more

We've been using KB Complete for over 15 years and we have never been disappointed with their service. Clint Ballard was our HVAC tech that came out today and KB Complete should feel very fortunate to have this great guy working for them. Personable, honest, and a great sense of humor. It's obvious he loves working with his customers because it shows in his sincere interaction with you. Thanks KB Complete but; more importantly - thank you Clint!!! read more

I sometimes hesitate to give a glowing review of anything based on just one experience. Now, after calling KB for several different needs, I can safely say they deserve highest marks. Experience 1: Christmas Eve, 2011. We woke up to a freezing house. Furnace had stopped overnight, and the "fix-it" job a friend had done a few days earlier had failed. After calling several companies who told me they were short staffed b/c it was Christmas Eve AND it would cost extra on a holiday, I got to the Ks in the phone book and called KB. They said they could have someone right out and it wouldn't be any different charge. The tech diagnosed the real problem, and went right to work. I'm sure he'd rather be home with family, but was polite and gave no impression that we had inconvenienced him. We purchased the annual service plan based on our impression of him and the company. Experience 2: Summer, 2012. A/C maintenance check as part of the service plan. They showed up on time (they actually gave us a window of time within an hour or two, not "between 8 and 5"). Again, courteous technician, in and out with no problems. Experience 3: December 2012. Furnace maintenance check as part of the service plan. The tech explained what he checked (in easy-to-understand terms), and then we discussed an issue with the humidifier. He suggested a few alternatives; we ultimately decided to purchase a new humidifier unit which was a little more, but the first cheaper alternative didn't fix it and the price rolled into the ultimate fix. He didn't have a unit and had another job, but the office staff quickly scheduled another tech to come a few hours later. He just completed it, fair price, and within the time they promised. Additionally, he fixed a few other cosmetic things (replaced plastic tube for the floor drain, etc). Nothing I'd asked for, but appreciated that he noticed the little things and made them better. The office staff has been very friendly and accommodating. The techs call when they're on their way, and always within the hour or two window the office gave me for a schedule. They are great about answering my dumb questions and ensure I understand. They take special care to protect the flooring by wearing shoe covers and laying down sheets over the carpet. Again, it's the little things. read more

Excellent professional service at a fair price. They repaired my service line and took the extra time to repair from the inside. Saved me time and money. read more

I am kind of torn about whether to rate these guys a two or three stars. On the one hand, the HVAC technician Robert, replaced the Hot Surface Ignitor, got the furnace started, and went through a series of diagnostics to determine why the old one (which was actually replaced last year by some "hero" company) burned out. He stated that the furnace was going over its designed temperature gradient between the inlet and outlet air and that the air filter that I was using (a 1600 3M filtrete) may not be allowing enough air into the furnace. So he told me to go get a less expensive filter. He left with the furnace working and we left to go to a dental appointment. Fast forward about 2.5 hours and we come home to a house that was 80F +. The technician had left a jumper wire in the furnace that kept the furnace running. I had to turn the switch off on the furnace. KB Complete did call shortly after to tell me that yes they did leave the jump wire on and the tech would be back in an hour to take out the wire. When he did come back and took out the wire, a new problem had arisen as the furnace would now not fire back on. I had told the tech about a past problem with an old style flame sensor upfront during his repair of the ignitor, and now apparently it was causing problems again. He had to make a few phone calls to check on how to repair this new problem and the answers/recommendations he gave me weren't great. Spend a lot of money to get a conversion kit to get a newer style flame sensor with a new control board for the furnace, or spend a lot more money to get a new furnace. To top it off, the conversion kit was not in stock in KC and the closest one was in Omaha so he couldn't fix it anyway that night. (BTW, the "hero" company had quoted me a lower price for a conversion kit. ) These were the recommendations/options that the tech gave me before he drove off and my family and I were left for the night in a cold house. When you are in a situation like this, it is best to consider all options and even get a second opinion and quote. Needless to say we ended up replacing our furnace with someone else. Now, I'm NOT saying KB Complete was trying to bamboozle me, I just got a better offer. As for their tech, I thought he did a mostly thorough job in his diagnostics, but he really goofed up when he left that jumper wire in the furnace. read more

Its been more years than I can count since I first did business with KB Complete. Each and every time, it has been a good experience. Quality work, knowlegeable employees...that have all worked there for years, professional office staff, and an owner that truly knows how to build and run a successful business. I know this company is staying busy because every time I'm out drivng around Johnson County I see their trucks. read more

KB Complete did a spectacular job on our HVAC system, and has come out for various plumbing jobs. I'm torn because I like the company and we've hired them-- but I won't use their electrical department again. I was strung along for weeks on a solar panel quote, all while there was a pretty hazardous situation going on in my attic wiring. Luckily I moved on quickly and another local electrician fixed the dangerous state of the attic. It was more than just a bit of knob and tube-- it was every cable spiced together and the caps falling off. So, maybe just stick to what you know. Or simply quote to fix the immediate dangers that your customers have, instead of just saying we needed a whole home rewire and leaving. read more

KB Complete has an ad on bott radio if you mention this ad you're supposed to save the trip charge. I mentioned this ad and asked for a complete check of my brand new furnace and air conditioner because I was suspect of another companys install. They charged my wiife (I'm at work) $63 to run water on the compressor to cool it (my hose my water) $182 to run AC and adjust refrigerant $16 to remove refrigerant and $89 for the trip fee that I should have saved totaling $350. The technician called me and said my system was good. I turn on my furnace last night and it doesn't work. I called them back and they deny that I asked for my furnace to be checked. They just ignore my request for an explanation by repeating "would you like a $99 furnace tuneup?" I asked if she could do that today and she said it would be December 1 more than five weeks later . My experience was overcharged, under serviced, and poor customer service. You could hear in her voice that she did not care about my situation. I would not recommend this company to anyone. read more

Disappointed in their bait and switch tactics for $99 main line clean out. Employee who came to do the work (Richard) was stellar, but he had to inform us the $99 deal is NOT a clean out, rather a basic inspection. We called Paula at the main office to discuss what seemed to us like a rather deceptive practice and she was extremely unhelpful. This is the 2nd time we have had this type of experience with KB - previously they used a similar tactic on HVAC repair. Not trying them again read more

We have had numerous heating, cooling and plumbing companies in our home of the last 16 years. KB Complete starting servicing our HVAC about 3 years ago. Every change of season we have a tech service and maintain our furnace and A/C unit. They cover their feet, always polite and we won't be using anyone else. We trust that they won't over charge us on things that don't necessarily need to be done. (Like their competition has attempted to do with us) I highly recommend KB Complete!! THEY'RE THE BEST!! read more

I have used this company in the past and they were fine. Last week, however, my ac went out. As usual, I called this company. They sent out a guy who said the reason my ac didn't work was because the condenser was dirty. So he cleaned it. Ok . 196 dollars. That was it,he told me I was good to go. The next time it warmed up outside, turned on my AC. (this was one week later) called them again. Sent out another guy. This time the motor was bad. 900 dollars. ??Why didn't last weeks guy tell me the motor was bad? They only wanted to "credit" me my wasted 196 dollars if I put in a 900 dollar motor. I wanted to think about it and talk to my fiancé. I offered to pay the for the second service call 79. Since I wanted to think about whether to get a new motor or a whole new furnace~because my furnace is older. Instead of good customer service, crediting me for the wasted time and money last week (even though I was offering to pay a 79 dollar diagnostic) I had to listen to the owner lecture me about how a dirty filter puts strain on a furnace and might have caused my motor to go out after the fact. (after his guy cleaned it?) I don't need to beg for 196 dollars back nor do I need to hear a lecture about why they don't really owe it to me. NEXT..... UPDATE: Ok well after I finished that review Karl, the owner called me back. He apologized and said he was refunding my money. He was very professional and explained that he is not in the business of making people mad and he was sorry. Honestly, that goes a very long way in my opinion. I am going to change my original one star to three stars. It takes a lot for an owner to make a personal phone call~ apologize~ and refund my money. Now if the refund actually shows up I will rate them even higher! Ha! read more

The response time was great and the plumber did a good job. The only complaint is it cost $700 for a $350 job so very expensive. They charge not by the hour but by a predetermined price sheet, so if they do any thing other than what they came out for the price almost doubles. Plumber was here 2 hrs and parts cost less than a $100, but charged $720 which includes $89 trip charge. Great company for emergencies but be prepared to pay. read more

KB Complete - Heating & Air Conditioning/HVAC Near Me - Mission, Kansas

A/C went out on one of the hottest days this year and Bill from K B came to our rescue. He cleaned and repaired our Amana unit and was the nicest "southern" man with his "yes, mam" references. Happy that our A/C was repaired quickly and we had a great service man. Thanks Bill! read more

Our AC wasn't working right so we called KB Complete to come look at it. It was our furnace that was the issue. The tech said that it needed a new blower motor and memory module and that it was going to cost us over $3500 for these two parts so we might as well get a new furnace for $4500. We called two other companies for a second opinion and they both trouble shooted with the actual manufacturer and both companies said all our furnace needed was a $16 part, which we had one of the companies replace and our furnace is working good as new (why KB complete didn't trouble shoot with the manufacturer to figure this out is beyond me). KB also charged us over $1000 for their visit because he replaced two things that were supposedly not working, but that didn't fix our furnace and then the manager didn't want to refund us because we were going to get a new furnace with them and those parts would have been useless for our "non working furnace that needed to be replaced. Also trouble shooting with the manufacturer is not how they do business. " They clearly were trying to take advantage of us and they are in the sales business, not the fix your furnace/AC business to save you money and have repeat customers business. read more

Jim was on time, knowledgeable and prepared to handle the water leak we had called KB Complete about. He quickly diagnosed the problem, reviewed with us what was needed, the approximate repair time and the estimated cost. Once this was approved he went to work sectioning out the damaged portion of the pipe and replacing it to code. While preparing the invoice he checked to make sure we received any discounts that we qualified for. Calling a repair technician to your home is generally an expensive proposition but we believe that we received full value as a result of Jim's expertise, execution and manner. We'll use KB Complete again when any future problems with HVAC or plumbing arise. read more

Credit where its due. We had a tech out who misdiagnosed an Ac problem. After a couple conversations, the service manager came out, found the actual problem, fixed it on the spot, and didn't try to hide it. We would have preferred not cooking for those couple extra days, but mistakes happen. Nice to see a service company doing business the right way. read more

Great service. I called them and set an appointment for a drain reaming a week in advance and requested that I be their first stop for the day, since I had to then go on to work. They called me the morning of the appointment about an hour before it was supposed to happen and asked if the guy could come out earlier than 8:00. Um, YEAH! Guy showed up, kind, courteous, and DONE in less than an hour. Very pleased with KB and will recommend them to everyone. read more

I would highly recommend KB Complete for your household needs. I have used their service for several years both for maintenance and replacement with heating, air conditioning and fireplace/plumbing. They are are very professional in their interactions, service and follow up. All of the service technicians have been very personable and professional. My latest service was for annual check up of the furnace done by Brian C. Great job KB, a great investment in quality service. read more

Efficient & professional service provided on AC and furnace with yearly contracts available and reminder phone calls to schedule seasonally. The company also offers plumbing & electrical service. TJ is a friendly & professional technician, providing great service and offering opportunities for questions/discussion. I highly recommend this family-owned company. KB Complete is superb! read more