Deceptive Double Charges, Falsified Policies, and Consumer Fraud - AVOID…read more
This location is actively engaging in unconscionable business practices, hidden fees, and violating Texas Consumer Protection laws. Members of my family had appointments here that totaled over $700. The shop manager, Jaileene, along with an employee named Molly, purposely concealed pricing, ran up unauthorized and fraudulent double charges, and lied about the system being down to flatly refuse a lawful refund while actively keeping the physical products and their money.
1. Fraudulent Double Charges & Extended Fees:They ran multiple double charges on their account and tacked on two separate $30 "extended time fees" (totaling an extra $60), falsely claiming the appointments went over. The official receipt timestamps directly disprove this. In reality, the services finished 15 minutes under the standard time allocated for the appointments. They ran unauthorized transactions on the card for time never used, charging for services that were never rendered, and flat-out doubled the billing without consent.
2. Refusal of Product Refunds & Deliberate Deception: They attempted to return an unopened $147 pillowcase and a $110 turban within the window printed on the receipt. Molly outright lied, claiming the receipt said no refunds, and Jaileene explicitly confirmed her lie. My family trusted them at the time, but after reviewing the receipt, it clearly stated that the products were refundable (unopened refund 31 days after purchase). They deliberately lied about the corporate return policy to manipulate time constraints for their travel back to Georgia. Furthermore, for the products they openly agreed to refund, they took the merchandise back into store inventory but then refused to process the card refund, falsely claiming the "system was down" to deny the credit reversal. Their credit card system was clearly not down because they actively continued to process purchases for other customers right in front of them. They used a fake outage as an excuse to steal the merchandise and withhold their money.
3. Weaponizing Out-of-State Residency: They knew members of my family live out of state and were under extreme time duress. They tried to trap the money by forcing a localized Texas store credit, fully aware that a Texas franchise credit is completely worthless out of state. They used a fake system outage to stall so they would have to leave the state empty-handed.
4. Fraudulent Billing and Refusal to Deal with Local Representatives: After running up fraudulent double billing for extended fees and lying about the system to refuse a refund, management has gone completely silent. Multiple calls were completely ignored. When Molly finally called back, she stated they would only speak to the niece who is currently out of state--completely ignoring the fact that she gave explicit verbal permission to a local family member in Georgetown, Texas to resolve the issue. Both Molly and Jaileene have completely refused to return calls since that authorized family member took over. It is a deliberate effort to duck accountability.
Please do your research and read reviews on internet sites before coming here; looking at other reviews, this is a systemic, calculated pattern of deceptive trade practices at this specific downtown shop. The fraudulent billing and theft of property has been escalated directly to the WellBiz Brands Corporate Legal Department in Denver, and formal fraud complaints are being filed with the Office of the Texas Attorney General (OAG) and the Texas Department of Licensing and Regulation (TDLR). Do not trust Jaileene, Molly, or this franchise location with your credit card. They will double-charge your card, hide their prices, and steal your money.
